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The Royal Hotel

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The Royal Hotel
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271 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Cape Town
1 review
5 of 5 stars Reviewed 1 week ago

There was something incredibly special and genuine about this hotel - time stood still and my team and I were at complete rest. The staff and service was incredible with wonderful food served. Only the pillows were a little uncomfortable to sleep on, but overall we really enjoyed our stay surrounded by a multitude of natural wonders.

Review collected in partnership with this hotel

Helpful?
Thank 721devond
Lella S, Manager at The Royal Hotel, responded to this review

Hi Devon Thanks so much for your positive review, and we're thrilled that you felt how special the place is! I will certainly address the pillows, would you be so kind as to inbox us with regard to which room/s you stayed in, if you can remember? Thanks again Kind regards Lella More 

Toulouse, France
1 review
4 of 5 stars Reviewed 2 weeks ago

Sent back to the Early 1900. Very strange and funny western experience. Nice atmosphere also in the restaurant and correct good. We missed wifi in the rooms and it sas very weak in the commun zone. Highly recommandable for a trip on that part of SA

Review collected in partnership with this hotel

Helpful?
Thank christinedJ9220PW
Lella S, Manager at The Royal Hotel, responded to this review

Hi Christine Thank you for your positive review, our team appreciates feedback about what we are doing right! We are in the process of upgrading some of our technical equipment, and hope this will enhance our wifi signal. Kind regards Lella More 

Brisbane Region, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

This was my fifth stay at the hotel - one the annexes this time, the Bank House. When the village was first renovated it was a genuine charmer but lack of ongoing investment in maintenance is really starting to show. Probably more disappointing is the decline in service standards in the dining room and Church Bar. The food from the... More 

Review collected in partnership with this hotel

Helpful?
Thank T7105ULneilm
Lella S, Manager at The Royal Hotel, responded to this review

Good Morning Thank you for your feedback. We appreciate your comments, and I will certainly look into the service issues. With regard to the village in general, despite many challenges, there is an enthusiastic community who are committed to keeping Pilgrims Rest alive! We hope we have the opportunity to host you again. Kind regards Lella More 

Paris, France
1 review
3 of 5 stars Reviewed 3 weeks ago

Good location in the middle of the village. Big room with old-fashioned decoration. In the winter time the bathroom was very cold. Restaurant for diner and breakfast was a buffet with average quality food.

Review collected in partnership with this hotel

Helpful?
Thank 637annemariet
Lella S, Manager at The Royal Hotel, responded to this review

Thanks Annemarie for your feedback. Guest reviews are very important to us and we will investigate additional heating for our bathrooms. We will also address "average quality" food, and hope you will visit us again. Kind Regards Lella More 

Bloemfontein, South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I was the only guest in the hotel. The staff went out of their way to make me feel comfortable and welcome. I would definitely stay there again. It's just too bad that the government does not support such places anymore. It was sad to experience the abandonment of the historical town and lively culture.

Helpful?
Thank Kevin Z
Lella S, Manager at The Royal Hotel, responded to this review

Hi Kevin Thanks so much for your positive review. Our staff are very grateful for your compliments. Kind Regards Lella More 

Tucson, Arizona
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was a surprise - well-maintained, filled with beautiful antique furniture. The best feature were the HUGE bathtubs. It was cool during our visit, but the hotel seemed to have an endless supply of hot, steamy water for lovely soaks.

Helpful?
Thank kjdbjd1983
Lella S, Manager at The Royal Hotel, responded to this review

Thanks for your great review. It's wonderful to hear about the things we are getting right! We look forward to welcoming you again. Kind Regards Lella More 

Pretoria, South Africa
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 12, 2016 via mobile

We enjoyed our stay at the famous Royal Hotel. We have booked the Royal Cottage, it was beautiful decorated with old period furniture. We had a beautiful view over the mountains. The staff was very friendly and helpful. The breakfast and dinner were also very nice.

Helpful?
Thank Rudi O
Neels J, Manager at The Royal Hotel, responded to this review

Dear Rudi O, We thank you for the time with us and we hope we see you soon with other friends. From Management and Staff its always a great pleasure to have such wonderful Guests to serve. Neels van Rensburg Management and staff More 

Ghent, Belgium
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 12, 2016

Stayed in the Royal Cottage for 2 nights, a little house a couple of metres away from the hotel. Friendly staff, warm welcome, good breakfast...! It feels like you stay in a historical movie set. Antique beds and bath, creaking floorboards,... not much to do in Pilgrim's Rest but good place to stay to venture into the Blyde River Canyon... More 

Review collected in partnership with this hotel

Helpful?
Thank Tina T
Neels J, Manager at The Royal Hotel, responded to this review

Dear Tania T We thank you for the positive recommendation and hope all Guests think our Accommodation and food is outstanding Hope we see you soon Regards, Neels and Team More 

Cape Town Central, South Africa
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 11, 2016

We stayed in the Royal cottage annexe which has two bedrooms as we travelled with our boys aged 10 and 7. There is not much to do in Pilgrims Rest so a day is more than enough. The Royal is an old fashioned hotel and we liked the atmosphere. Dinner is great and I had their Oxtail which I highly... More 

Helpful?
Thank JohnE312659
Lella S, Manager at The Royal Hotel, responded to this review

Hi John Thanks so much for your review. Our team is very proud of the things we are getting right! We are, as a community trying to work together with the car guards and car washers towards a more tourist friendly experience. Kind Regards Lella More 

Durban, South Africa
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 5, 2016

We booked to stay at this place recently. as we were on n extended trip with much expensive photographic equipment, we needed to be sure that our vehicle would be safe overnight. We specifically phoned and asked twice if there was off street, secure, guarded parking and were assured twice that this was the case. We arrived tired only to... More 

Helpful?
Thank Marc d
Lella S, Manager at The Royal Hotel, responded to this review

Dear Marc As a newly appointed member of the team, I would like to apologise for the error regarding parking space, we do have limited "off street" parking available. I will certainly use our internal procedures to address your being treated with arrogance. Pilgrims Rest is still a beautiful Historic Attraction with many members of an enthusiastic community working hard... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking

Additional Information about The Royal Hotel

Address: Main Road, Pilgrim's Rest 1290, South Africa
Location: South Africa > Mpumalanga > Pilgrim's Rest
Price Range: $71 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Royal Hotel 2.5*
Number of rooms: 50
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Also Known As:
Royal Hotel Pilgrims Rest
The Royal Hotel South Africa/Mpumalanga
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