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Shangri-La Country Hotel & Spa

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Traveler (483)
Dining (96)
Room & Suite (69)
Overview
  • Excellent59%
  • Very good23%
  • Average11%
  • Poor3%
  • Terrible4%
Travelers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
All hotel details
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Reviews (349)
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39
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17
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LanguageEnglish
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194
81
39
12
17
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1 - 5 of 343 reviews
Reviewed 2 weeks ago

Had a great stay at this little gem. Considering the severe drought, the owners are doing a great job keeping this place to standard. Had a great time in the spa...50th birthday treat! Breakfast was amazing and nothing was too much for the kitchen staff....More

1  Thank Christo O
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 2 weeks ago

Thank you Christo for your review and feedback. We're honoured that you chose us for your 50th birthday getaway. We hope to have you visit us again in the near future to see the completed renovations.

Reviewed June 27, 2018

Dirk who orgnised our event was absolutely fantastic and made the entire evening a success of note! He and his staff cannot be more highly recommended. The food, both at the event, and breakfasts were exceptional and staff just couldn't be more helpful. My first...More

Thank 52Cathy
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded July 5, 2018

Thank you Cathy for your feedback. We are currently still in the process of upgrading our accommodation facilities and apologize for the inconvenience that this has caused. We do our best to finish bedrooms as fast as possible and have had rave reviews from guests...More

Reviewed June 18, 2018

We were a group of about 70 people, with some difficult to please. From an effortless inquiry, efficient check-in, friendly staff, brilliant service, comfy rooms, great food, all special requests perfected, awesome venue, and professional Management, we could not have asked for more. Not one...More

Review collected in partnership with this hotel
Thank 599craig
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded July 5, 2018

Thank you Craig for writing about your group's experience at Shangri-La. We'll be sure to pass your compliments on to the team.

Reviewed June 17, 2018

I enjoyed my stay, it is a great place for country stay. The staff is friendly and easy to talk to. The venue is great for team building activities as well as other parties and conference. It is also a great place for stars gazing...More

Review collected in partnership with this hotel
Thank 927mphom
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded July 5, 2018

We value your feedback and thank you for sharing your story with us. We agree - the stars at night is fabulous.

Reviewed June 5, 2018

My highlight to the excellent service was when there was no water on the day we were supposed to check out. And guess what, the issue was quickly resolved and our check out time was extended. What a great service indeed.More

Review collected in partnership with this hotel
Thank mirriammnisi
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded July 5, 2018

Thank you for your 5-star score. We understand that sometimes factors beyond our control can inconvenience our guest and we take it in our stride to attempt to resolve this as best we can. We are happy to hear that the situation with the water...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Center with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
$47 - $104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$47 - $104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (483)
Dining (96)
Room & Suite (69)
Pool & Beach (29)
Business Center & Event Rooms (13)
Family and Play Areas (5)
Questions & Answers
Ask a question
Lescha S
October 11, 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hello, you can find our spa menu on our website in the spa section. Alternatively, give us a call and provide us with your email address and we will send it to you.
0
Votes
Noma P
April 30, 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hi Noma, you can call the spa by dialling our advertised number 0147181600. The spa is open daily. Our rooms sleep 2 guests. We have select bedrooms with Twin beds. We also have Family Rooms that sleep 3 guests. Please visit... More
1
Vote
Cally P
March 15, 2017|
AnswerShow all 3 answers
Response from South_Of_Africa_HQ | Property representative |
Hi Cally P, there is no formal dress code for dinner at night, but we do recommend that guests dress smart casual when dining in the Heritage Restaurant. Our Bellows Restaurant, which also caters breakfast and lunch, is more... More
0
Votes
Room Tips
"Definitely don't take any of the rooms in the 20's. Located down the hill below reception."
Read review
"thatched and deluxe rooms are nice"
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"At the back where the rooms looks like you're at a hostel. The ones facing the tennis court."
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"Thached randavel rooms are unique and smart"
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