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AHA Gateway Hotel

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AHA Gateway Hotel
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207 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Cape Town Central, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had an issue at the hotel in Umhlanga. Senior Management became involved and dare I say...their response was 'Brilliant'. Faith restored, because as it is, I thought my experience at the Hotel was way above average. They do so many things right! Even when they get it wrong....which I'm convinced is the exception. Will return...thank you.

Helpful?
Thank Frank T
Cape Town, Western Cape, South Africa
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I had a standard double room on the first floor, facing the gateway shopping centre. It's a good hotel with a good location (less than 30 minutes from King Shaka Airport) but I think breakfast could be better (especially the coffee). THe staff were friendly and helpful enough, although there is room for improvement.

Helpful?
Thank Ndapewa I
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Ndapewa I, Thank you so much for the feedback, we take cognisance of your comments, and are continuously working on improving our products and services, we apologise if it was an inconvenience and assure you it will improve. Kind Regards Jerod General Manager More 

Durban, South Africa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Wow... where to start. Maintenance sadly lacking. First room TV, plugs and toilet did not work. Second room bedside lamp broken. No handle on inside toilet door to close. Housekeeping - pool area filthy and disgusting. Dirty plates, glasses, cigarette stompies all over. Breakfast - absolutely delicious and fresh. Bar - drinks extremely expensive.

Helpful?
Thank wendyb4146
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear WendyB, Thank you so much for your review, we apologise for the shortfalls you experienced and assure you this is not the norm. We take your concerns seriously and have addressed them with each department. More training and emphasis for detail will be enforced to ensure no further or similar occurrences are experienced. We pride ourselves on service excellence... More 

Mexico City, Mexico
Level Contributor
129 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Impossible to have conference calls or any type of streaming. Wifi is intermittent and ALWAYS very slow. Do not stay here if you need relatively decent connection. Seriously hindered my experience. Could not work, could not talk to staff or family. Nothing. Will never come back.

Helpful?
Thank Rodrigo M
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Rodrigo M, Thank you for the feedback regarding the wi-fi connectivity at the aha Gateway Hotel in Umhlanga, this is most probably a cause of the bad weather we experienced in the mid to latter part of the July Month, as we are still using a microwave link from building to building. We noticed our network became unstable at... More 

Great Brak River, South Africa
Level Contributor
60 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 18, 2016

It is my second visit to this hotel. I stayed in the junior suite and arrived late. The receptionist was efficient and in no time I was in my room. There I got a surprise since there was a cheese board, wine and chocolates waiting for me! That is something special to make you remember your stay. The room is... More 

Helpful?
Thank Tuscany987
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Tuscany987, Thank you for the wonderful feedback, we appreciate your patronage and are pleased you enjoyed your stay, We look forward to your soonest return Kind Regards Jerod General Manager More 

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed July 18, 2016

I arrived early the morning, and the checking staff arranged to accommodate me. Service was excellent and the staff was very friendly and made the stay enjoyable. I would defiantly recommend Gateway Hotel in Durban and will be back.

Review collected in partnership with this hotel

Helpful?
Thank garethreed
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear GarethReed Thank you for the wonderful feedback, we appreciate your patrongae and are pleased you have enjoyed your stay, We look forward to your soonest return, Kind Regards Jerod General Manager More 

Johannesburg, South Africa
Level Contributor
183 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 11, 2016

This is the 2nd time we have stayed here and everything was very good once again. We enjoy the location just across from Gateway shopping centre as we can just walk there in the evenings for dinner so my husband can have a drink without having to drive back anywhere. Nightcap in the bar ideal after dinner as well. Breakfast... More 

Review collected in partnership with this hotel

Helpful?
Thank Ann C
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Ann C Thank yu so much for the feedback, we apologise for the slow service in the restaurant and assure you it is not the norm and will be addressed, We look forward to your next visit, Kind Regards Jerod General Manager More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 9, 2016 via mobile

Spacious room, comfortable bed, good television and channel selection. The bar is nice and the place for breakfast offers you a good atmosphere. Its is also attached to one of the best shopping centers in Durban. Not all rooms offers minibars, so sometimes you have to ask for it. Room for improvement: staff is too much interested in your life... More 

Helpful?
Thank Daniel M
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Daniel M Thank you for the review, we are pleased you enjoyed our facilities and location, if our staff friendliness was too intrusive we apologise for that too, and the inconvenience regarding the fridge. Kind regards Jerod General Manager More 

Durban, South Africa
Level Contributor
3 reviews
4 of 5 stars Reviewed July 7, 2016

Great place to host a function. Great night shift team. Friendly, helpful, pleasant & efficient. Food fantastic - very tasty. Good layout. I would host a function at this venue again. Very safe. Trustworthy staff

Review collected in partnership with this hotel

Helpful?
Thank kershk
Seattle, WA
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 4, 2016

The hotel is quite, clean, and comfortable and the breakfast buffet standard, but enjoyable. The staff is friendly and helpful. I spent a week here for a work meeting at the hotel and they took very good care of us. I'd recommend it for a business hotel. Just a note on the gym. There isn't one at the hotel but... More 

Helpful?
Thank Highflung
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Highflung, Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to your soonest return. We continually strive for service excellence and can only improve with continual feedback. Kind Regards Jerod General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about AHA Gateway Hotel

Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $78 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
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Hotel Style:
#6 Business Hotel in Umhlanga Rocks
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