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The Square Boutique Hotel & Spa

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The Square Boutique Hotel & Spa
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160 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Johannesburg, South Africa
1 review
4 of 5 stars Reviewed yesterday NEW

My family and I had an awesome holiday! The warmth and hospitality the hotel and its staff gave was the highlight of our holiday, regardless of all the amazing places we went to whilst in Durban. Housekeeping could do with some workshops/training on thorough room cleaning. Leonard (reception) & Reba (restaurant) were outstanding in their respective positions. Nothing was impossible... More 

Review collected in partnership with this hotel

Helpful?
Thank n0mas0nt0m
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel and very central. Free shuttle service to gateway shopping centre. Close to the beach. The rooms are very comfortable. Reba from the restaurant was a star! He made breakfasts quite a breeze. It would be great if it were halaal. Only criticism was not having hot water on the last day.

Helpful?
Thank Muhammad A
Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Great location and room layout. Nice bar and good food choices for dinner. Order setup for breakfast just takes too long, we are all in a rush in the morning. The traditional breakfast setup work better. Generator noise can be heard from room throughout the night.

Review collected in partnership with this hotel

Helpful?
Thank onkedil
Johannesburg, South Africa
Level Contributor
99 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went to the Aqua spa in the hotel. The spa needs work. You don't get any slippers and have to walk barefoot. The robes were old and the material washed out and even torn. The room needs to be darker for a massage. The massage was amazing she really knew what she was doing. The bath was nice but... More 

Helpful?
Thank annienwium1234
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Your concerns have been acknowledged on our side and will be addressed with the relevant department. Guest... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff is very friendly and helpful - from the front desk to the waiters. The food is good. Beds are very comfortable. Easy locatable and easy for Uber drivers to find. Another plus point is the free 5 km radius shuttle service.

Helpful?
Thank Claudiafour
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We are pleased with your feedback as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a memorable experience... More 

johannesburg
Level Contributor
71 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Ive stayed at this hotel several times in the past, but the wheels really came off this time: Despite having paid for hotel in advance, was handed an invoice at check-in to be paid (again) lights didn't work in room, had to be moved to another room never received an in room breakfast form despite repeated requests terrible room service-... More 

Helpful?
Thank egofilm
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Mr Smallman Thank you for your valued feedback. Further to our telephone conversation, I would like to apologise again for any inconvenience caused to you, as this is not the service we aim to achieve. We value your feedback as it is important to us as it assists us to improve where required. Your concerns discussed has been acknowledged... More 

Travelers are raving about these Umhlanga Rocks hotels

Harare, Zimbabwe
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfortable friendly hotel. Great rooms. Very good restraunt . Poll deck on roof amazing. Friendly welcoming staff. Internet speed slow. Well worth a stay. Good location and easy collection/ drop off to airport.

Helpful?
Thank Q5022QKmarkp
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We are pleased with your feedback as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a memorable experience... More 

Pretoria, South Africa
1 review
4 of 5 stars Reviewed July 20, 2016

Front desk staff are very friendly. Free covered parking. The room was good and well equipped kitchen. Cleaning service daily. One of the mornings during my stay there was no hot water. Restaurants and shops close by

Helpful?
Thank hessop
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any inconvenience caused to you. Guest satisfaction is very important to... More 

London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 17, 2016

Location is convenient, since it's close to Gateway Mall and the beaches. Staff are friendly and helpful. However, I didn't appreciate the front desk phoning our room at 8:30am two mornings in a row to ask if we would be having breakfast downstairs. That killed our sleeping in plans, until I asked them to refrain from doing that! The condition... More 

Helpful?
Thank marcj696
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for your review and behalf of the management and staff of The Square Boutique Hotel, we would like to apologise for all the inconvenience caused to you as this is not the service we aim to achieve. Please can you email me on rmdiv@thesquare.co.za your contact number or email address so we can discuss your... More 

Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 1, 2016 via mobile

Fantastic staff, but generally poor quality rooms. We were given two single beds joined to make a double. Only smallish bath towels hard and uncomfortable. The reading lights in our room do not work and even worse, when the main lights are on, they are blinding for anyone who happens to be on the bed! My wife complained bitterly about... More 

Helpful?
Thank Ian V
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for your valued feedback. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. I would like to apologise again for any inconvenience caused to you, as this is not the service we aim to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4051, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $85 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Square Boutique Hotel Umhlanga Rocks
The Square Boutique Hotel And Spa
Hotel Style:
#5 Spa Hotel in Umhlanga Rocks
#9 Luxury Hotel in Umhlanga Rocks
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