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The Square Boutique Hotel & Spa

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The Square Boutique Hotel & Spa
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181 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Durban
Reviewed 3 days ago NEW

Our stay at The boutique hotel Umhlanga at the Square was very pleasant. The staff were accommodating and friendly. The rooms are very comfortable. We were very happy with our stay and would definitely recommend it.

Review collected in partnership with this hotel
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Helpful?
Thank 35jennah
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure al of our...

koranit
Reviewed 3 days ago NEW

too many things went wrong, elevator, fitness room devices were out of order, no towels, no water and glasses, in the room towel was not clean, spa is closed early and working people can not enjoy it. in the web it was mentioned that session could take place in my room however when check in the spa they said not...

Review collected in partnership with this hotel
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Helpful?
Thank mosh128
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We do apologise for any inconvenience caused to you,...

Greater Johannesburg, South Africa
Reviewed 1 week ago

Stayed here over New Year 16/17 period and absolutely shocking. Room was ok but air conditioning worked intermittently - heard four other customers complaining of the same thing. Gym equipment non functional with excuses such as customers keep stealing the international adaptor plugs to - sorry the equipment keeps short circuiting and we cant do anything over the holiday period....

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Helpful?
Thank stevelivingstone
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Steve Livingstone Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We do apologise for any inconvenience caused to you,...

Reviewed 3 weeks ago via mobile

This hotel may look modern on the outside but it is really dated and old. For the price you would expect bottled water in the room. It considers itself a four star, but it is more like a 2 star. The service I have experienced so far is poor. You only get 500mb per day and you need to collect...

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Helpful?
Thank Carlos C
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Carlos C Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our...

Western Cape, South Africa
Reviewed 3 weeks ago via mobile

It was my first time to sleep at a three citues hotel. The hotels was modern, perfectly located to gateway shopping mall and the service exquisite. I was not expecting it to be so great. I booked last minute on bookings.com and got such a great deal. The accommodation included bfast. Their breakfast spread was fresh and just enough quantities...

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Helpful?
Thank Nkosazana
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

dear Nkosazana Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests...

Johannesburg
Reviewed 4 weeks ago

Only stayed one night but wish it could have been longer. Everything was perfect - the room was cosy, service friendly and fun, everything at a standard that made me quickly feel comfortable and welcome. The restaurant has an excellent selection of tasty meals. The conference room was also a light and sunny area, surrounded by convenient shops and cafes,...

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Helpful?
Thank Avastar34
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Avastar Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests...

Durban, South Africa
Reviewed 4 weeks ago via mobile

It's conveniently located and private.Its close to gateway mall.I loved that you can get room service.Food was brought quickly.Lam. curry and burger were delish...... It was a little noisy. I don't know where that loud music was coming from. I think the hotel is ok for a short stay and if you are not necessarily going to spend a lot...

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Thank Sibongele H
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Sibongele Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests...

Johannesburg, South Africa
Reviewed December 2, 2016

The hotel is located in a beautiful suburb and the surrounding areas are good for walks and jogging. The room were very clean and the linen was very clean and welcoming. The rooms are spacious and the beds very comfortable.

Review collected in partnership with this hotel
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Helpful?
Thank millwardngonidzashec
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Millward Chirara Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our...

Johannesburg, South Africa
Reviewed November 29, 2016

I have a fantastic stay at these exceptional hotels. The deluxe rooms are very spacious with separate shower and a big bath tub. Lounge area is spacious as well and the bed is very comfortable. The staff is very friend through out the hotel and always willing to assist. The property has a complimentary shuttle within a certain kilometres radius...

Review collected in partnership with this hotel
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Helpful?
Thank Annanias D
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Annanias Disenyeng Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our...

Reviewed November 18, 2016 via mobile

Conveniently located. Comfortable and clean. Rooms are a bit chilly with no heating systems. Heaters can be requested. Breakfast selection was small but the staff were very willing to accommodate any requests. Hairdresser located right across the street as well as access to shops at The Square. Staff very friendly and willing to assist with all requests. A pleasant stay...

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Helpful?
Thank sandrikac2015
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4051, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $91 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Square Boutique Hotel And Spa
The Square Boutique Hotel Umhlanga Rocks
Hotel Style:
#5 Spa Hotel in Umhlanga Rocks
#9 Luxury Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travelers have asked, with answers from The Square Boutique Hotel & Spa staff and other travelers.
4 questions
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6 months ago
luanda
Liverpool, United Kingdom

See all questions (4)

Questions? Get answers from The Square Boutique Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I assume they are all excellent and have what you need.”
 of 5 bubbles Avastar34, 4 weeks ago | Read review
“The deluxe rooms are very spacious with separate shower and a big bath tub. Lounge area is spacious as well and the bed is very comfortable.”
 of 5 bubbles annaniasd, Nov 29, 2016 | Read review
“No views worth having, lifts were very silent.”
 of 5 bubbles 118JamesS118, Nov 10, 2016 | Read review
“all rooms seem ok”
 of 5 bubbles paulstabb, Nov 8, 2016 | Read review
“Not a good holiday for me and my family. Would not recommend hotel to anybody”
 of 5 bubbles moniquea987, Oct 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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