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The Square Boutique Hotel & Spa

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163 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Pretoria, South Africa
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself was very nice, nice huge rooms, best shower I have ever experienced. The staff members at the hotel were excellent. When ordering room service, I eventually waited long and had to call again for a menu, the guys were excellent, accommodating me by preparing food not on the menu. I hate traditional breakfasts and the lady at... More 

Helpful?
Thank Earl N
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest I thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any inconvenience caused to you regarding the conference facilities. We are glad to hear our team... More 

Cape Town Central, South Africa
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On business, we had a great stay. Staff were very helpful, room was clean, lovely features including the interesting bed lights and a lovely shower. There is also a restaurant in the hotel but they where very busy and it was a bit chaotic. My husband had a steak which he said was excellent and I eventually got my prawn... More 

Helpful?
Thank iamriva
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Your concerns have been acknowledged on our side. We... More 

Johannesburg, South Africa
1 review
2 of 5 stars Reviewed 4 weeks ago

On arrival, the room smelt of curry and did not feel lie it was properly cleaned. We had to wait for 45 minutes for a blanket only to be informed that they are no blankets as the key to the store/blanket room was lost/missing. The food was below average and the service at the restaurant for breakfast was shocking. There... More 

Review collected in partnership with this hotel

Helpful?
Thank W2263UXpeter
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Further to our telephone conversation I thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any... More 

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Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I had an awesome holiday! The warmth and hospitality the hotel and its staff gave was the highlight of our holiday, regardless of all the amazing places we went to whilst in Durban. Housekeeping could do with some workshops/training on thorough room cleaning. Leonard (reception) & Reba (restaurant) were outstanding in their respective positions. Nothing was impossible... More 

Review collected in partnership with this hotel

Helpful?
Thank n0mas0nt0m
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We are glad to hear Leonard and Reba went... More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed August 22, 2016 via mobile

Great hotel and very central. Free shuttle service to gateway shopping centre. Close to the beach. The rooms are very comfortable. Reba from the restaurant was a star! He made breakfasts quite a breeze. It would be great if it were halaal. Only criticism was not having hot water on the last day.

Helpful?
Thank Muhammad A
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear A Muhammad Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any inconvenience caused... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed August 18, 2016

Great location and room layout. Nice bar and good food choices for dinner. Order setup for breakfast just takes too long, we are all in a rush in the morning. The traditional breakfast setup work better. Generator noise can be heard from room throughout the night.

Review collected in partnership with this hotel

Helpful?
Thank onkedil
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We would like to thank you for your feedback about our hotel as assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. We would like to apologise for any inconvenience caused... More 

Johannesburg, South Africa
Level Contributor
99 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 8, 2016

We went to the Aqua spa in the hotel. The spa needs work. You don't get any slippers and have to walk barefoot. The robes were old and the material washed out and even torn. The room needs to be darker for a massage. The massage was amazing she really knew what she was doing. The bath was nice but... More 

Helpful?
Thank annienwium1234
Square250, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. Your feedback about our hotel assists us in improving where required as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Your concerns have been acknowledged on our side and will be addressed with the relevant department. Guest... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2016

The staff is very friendly and helpful - from the front desk to the waiters. The food is good. Beds are very comfortable. Easy locatable and easy for Uber drivers to find. Another plus point is the free 5 km radius shuttle service.

Helpful?
Thank Claudiafour
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We are pleased with your feedback as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a memorable experience... More 

johannesburg
Level Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed July 26, 2016 via mobile

Ive stayed at this hotel several times in the past, but the wheels really came off this time: Despite having paid for hotel in advance, was handed an invoice at check-in to be paid (again) lights didn't work in room, had to be moved to another room never received an in room breakfast form despite repeated requests terrible room service-... More 

Helpful?
Thank egofilm
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Mr Smallman Thank you for your valued feedback. Further to our telephone conversation, I would like to apologise again for any inconvenience caused to you, as this is not the service we aim to achieve. We value your feedback as it is important to us as it assists us to improve where required. Your concerns discussed has been acknowledged... More 

Harare, Zimbabwe
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 23, 2016

Comfortable friendly hotel. Great rooms. Very good restraunt . Poll deck on roof amazing. Friendly welcoming staff. Internet speed slow. Well worth a stay. Good location and easy collection/ drop off to airport.

Helpful?
Thank Q5022QKmarkp
Jane G, Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Valued Guest Thank you for the time taken to rate our service. We are pleased with your feedback as we strive to ensure guest satisfaction is at the highest level at The Square Boutique Hotel & Spa. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a memorable experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4051, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $85 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Square Boutique Hotel And Spa
The Square Boutique Hotel Umhlanga Rocks
Hotel Style:
#5 Spa Hotel in Umhlanga Rocks
#9 Luxury Hotel in Umhlanga Rocks
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