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Holiday Inn Express Durban - Umhlanga

2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
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Close 
  • Gateway Theatre of Shopping
    0.4 mi
  • 3 star hotel
  • Free Wifi
Reviewed 2 weeks ago
Comfortable neat
A very comfortable location. The rooms are clean. The staff are... more
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357 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Washington DC, District of Columbia
Reviewed 1 week ago via mobile

This hotel has a good location close to the Gateway mall but too far from the ocean to be able to hear it, although you can see it from a partial sea view room (which has half a window). Other high points were the proximity to the sights in Durban like Ushaka marine world among others, which were an easy...

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Helpful?
Thank drgibs
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your detailed feedback from your recent stay with us. We certainly do appreciate your feedback, and do encourage feedback from our guests, as it affords us the opportunity to address concerns timously. Yours sincerely, Bronwyn McLeod - General Manager

Reviewed 2 weeks ago via mobile

We arrived on 1 January 2017 at 14:00, our room was not ready until 15:00. We sat waiting with a tired and miserable baby after a 7 hour drive. The room was dirty. The carpets was not vacuumed. The dirty teaspoons from the previous visitors were still in the tray in the room. The sleeper couch had bedding on for...

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Helpful?
Thank Riaan D
Reviewed 2 weeks ago via mobile

A very comfortable location. The rooms are clean. The staff are both friendly and helpful. Gateway mall is within 3 min walk if traffic is crazy.breakfast was efficient though not a large variety for continental but sufficient to get you through the morning. Noerraan kathree

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Helpful?
Thank hakdent
Reviewed 2 weeks ago via mobile

I stayed with my husband for two nights in December 2016, we had booked 3 months in advance and requested a sea facing room only to be told this would not be possible when we arrived. The lady at reception who received us, was very unpleasant and unfriendly and this spoilt how excited we felt to check-in! We were at...

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Helpful?
Thank 348melissay
IHGService, Guest Relations Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Dear 348melissay, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and...

South Africa
Reviewed 2 weeks ago

hotel is conveniently located, close to beach. outside of hotel is clean, tidy and attractive. inside is clean and some renovation / maintenance is visible. this is not inconvenient and managed well to not disturb guests. general manager is friendly and makes one feel at home, appreciated and very welcome. she is even available to greet guests personally. reception personnel...

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Helpful?
Thank hd_for_hotels
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for taking the time to send through such a positive and informative review from your recent stay with us. Every effort is taken to ensure our guests are well looked after and it is so rewarding to receive your feedback acknowledging this. We are so thrilled you had a wonderful stay, and certainly hope to welcome you back...

Reviewed 2 weeks ago via mobile

While the hotel is beautifully decorated and seems appealing at first look, there are way too many issues I have with this hotel. Firstly, their breakfast buffet in the morning is average at best. The swimming pool is tucked in between the parking lot and the building, with no view at all. The hotel rooms are quite nice, however their...

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Helpful?
Thank Azhar S
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased our staff were friendly and hospitable. We are however sorry to hear our hotel facilities did not meet with your expectations. Every effort is taken to ensure our guests have a memorable stay with us, and we are sorry to hear our Wi-Fi offering, and...

Roodepoort, South Africa
Reviewed 3 weeks ago

We arrived at the Holliday Inn Express on the 23.12.2016 at 09:00. Mohamed welcomed us and arranged that we can check in early because normal check in is only at 14:00. Our booking was also for 2 single beds and he arranged that we get a room with a double bed. Plus on top of that we got a sea...

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Helpful?
Thank donavan2017
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you so much for your positive review from your recent 9 day stay with us. We are so pleased to hear you had a wonderful stay, and your feedback has been shared with all our staff, including Mohammed. Wishing you a wonderful 2017, and we hope to welcome you back to the hotel in the near future. Warmest regards...

Reviewed 3 weeks ago via mobile

The hotel rooms are great, had a problem with check in, was promised the rooms would be ready by 14h30 but housekeeping let us down! The front office staff tried there best to accommodate but I still had some unhappy guests. Finally got everyone settled just after 15h00 then rush to get them down to the beach. Had to go...

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Helpful?
Thank Stephen M
Holiday Inn E, Owner at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We certainly do regret any upset caused due to your rooms not been ready timously. Warmest regards Bronwyn McLeod - General Manager

Reviewed 3 weeks ago

The hotel is in a great location with Gateway around the corner and the Butcher Block adjacent.The hotel and rooms were clean, modern and well maintained. Staff were friendly and welcoming and even allowed my family and me to check in early. The breakfast selection could be improved on.

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Helpful?
Thank T J
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased our location and facilities met with your requirements. Looking forward to welcoming you back soon. Warmest regards Bronwyn McLeod - General Manager

Reviewed 3 weeks ago via mobile

After cancelling a B&B in the area, we opted to book the tried and tested Hotel route. A 10 night stay at the Holiday Inn Express is probably a lot longer than the typical stay for this hotel and add a 6 month old into the mix and it gets interesting. However, at no time did the hotel let us...

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Helpful?
Thank Daniel R
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We certainly do appreciate your detailed feedback from your recent stay with us. It is always so encouraging to receive such positive, insightful feedback from valued guests. We are sorry to hear the outsourced Restaurant did not meet expectations, and this feedback has been shared with the owners of the Restaurant. Wishing you all the very best for 2017, and...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more   less 

Additional Information about Holiday Inn Express Durban - Umhlanga

Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4319, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $81 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Number of rooms: 234
Reservation Options:
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Also Known As:
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks
Hotel Style:
#1 Best Value Hotel in Umhlanga Rocks
#7 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Durban - Umhlanga staff and other travelers.
2 questions
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Lytham St Anne's, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Durban - Umhlanga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“sea view or corner rooms”
 of 5 bubbles hd_for_hotels, 2 weeks ago | Read review
“Sea facing room”
 of 5 bubbles donavan2017, 3 weeks ago | Read review
“Ask for a room with a sea view, otherwise you will be stuck with a view of the parking lot.”
 of 5 bubbles , 3 weeks ago | Read review
“non smoking floor, near elevator but never heard it, east side has ocean views”
 of 5 bubbles TeresaL751, 4 weeks ago | Read review
“Ask for an ocean facing room for the stunning view. Also quieter as away from the main ring road.”
 of 5 bubbles N6383OHmichaelb, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question