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The Sibaya Lodge

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54 Reviews from our TripAdvisor Community

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Showing 51: English reviews
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Reviewed December 7, 2016 via mobile

I stayed at this hotel for 3 nights. The rooms have a damp and mouldy smell. The carpets look old and outdated. There is mould growing in the showers. We went out in the morning and went back to the room at 3pm and the room was not serviced. We went out again on our return that evening the complimentary...

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Helpful?
3Thank Louis V
Management response:

Dear Louis V Thank you for choosing to stay at Sibaya lodge and for taking your time to give us feedback. I sincerely apologize that your stay was not to our usual standards. I have addressed each and every issue that you have so kindly brought to our attention. I am confident that your next stay will be a memorable...

Umhlanga Rocks, South Africa
Reviewed September 14, 2016 via mobile

We stayed at this hotel for one night. To start there is no signage to direct you to the lodge from the sibaya main entrance. The room was completely overpriced for what it is. We requested a baby cot which was never delivered. The carpets in the room were dirty, the room was smelly and the shower doors were dirty...

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Helpful?
2Thank SweetPiment0
Management response:

Dear SweetPiment0 Thank you for choosing to stay at Sibaya lodge and for taking your time to give us feedback. I sincerely apologize that your stay was not to our usual standards. I am also very concerned that our staff were unfriendly. This is definitely not in line with our brand promise. I will thoroughly investigate this and correct. Thank...

Reviewed September 14, 2016 via mobile

Surely sun international can't be proud of this We couldn't get hold of reception so had zero service Our shower and bathroom were just NASTY , need a good clean The passages and rooms smell damp and musty I hope travelers arriving from other countries don't think that this standard is normal in South Africa

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4Thank Lee C
Port Edward, South Africa
Reviewed August 22, 2016 via mobile

As a regular visitor at the lodge I was surprised to see a decline in the service offering during my recent stay. The rooms are neat and tidy as usual but the happy welcoming staff are almost non existent and everywhere you look some staff members be it waiting staff or security staff are leaning against the building. In an...

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1Thank Wynandkuilder
Reviewed August 10, 2016

the room really was all we needed, the spa was brilliant and the ascetics very cleverly done, the food in A to A was very good and offered a wide selection of tasty dishes. the casino was fun and the service through out was great.

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Thank B3736PNpault
Sandton, South Africa
Reviewed June 16, 2016

I did expect a little more from my stay. The room had a nice size but seemed a little musty. The staff was not very welcoming and did play on their cell phones instead of helping other guest. Management must be present, that's the only solution to make sure that everything is in order. The pool was great and clean.

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Helpful?
Thank Susanne412
Johannesburg, South Africa
Reviewed June 14, 2016

Having booked the conferencing facilities for the week, we were not given a proper boardroom for our conference, but instead housed in the sticky and grimey Krakatoa nightclub housed in the casino. The toilets in the nightclub weren't cleaned, but then again the toilets on the casino floor were also dirty. Since we required accommodation, we stayed at the Sibaya...

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Thank sukie_paras
Ndola, Zambia
Reviewed April 29, 2016

Sun Sibaya as it is popularly known by the locals is a top of the range hotel sitting side by side with a casino. As is the case with most such hotels it is highly formal, organized and multicultural. The hotel overlooks the Indian Ocean and offers a great view of the ocean and a great morning breeze. The staff...

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Helpful?
Thank PrinceZed
Management response:

Dear PrinceZed Thank you for such wonderful feedback. I look forward to your continued patronage. Warm regards Nathi Ndlovu Hotel Manager

Maun, Botswana
Reviewed April 25, 2016

Sun International continues to be a disastrous destination for families on holiday , the staff are tired and rude , you get the feeling they are doing you a huge favor by you staying with them , the Sibaya casino has turned from a reasonable experience into one of the worst , Pit bosses who have been there for years...

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1Thank Graeme P
Dubai, United Arab Emirates
Reviewed April 5, 2016

Luckily we only stayed one night 2 rooms, check in was easy and looked ok. Once we were in the elevator 2 adults and 2 young adults the elevator siren went off as a over load but sign said 12 people?? When out the elevator the smell coming from the corridor was over powering and they even had a air...

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Helpful?
Thank Clinton S
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Babysitting

Additional Information about The Sibaya Lodge

Address: 1 Sibaya Drive | Umhlanga, Umhlanga Rocks 4320, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $119 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Sibaya Lodge 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
The Sibaya Hotel Umhlanga Rocks
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Questions & Answers

Here's what travelers have asked, with answers from The Sibaya Lodge staff and other travelers.
2 questions
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Lagos State, Nigeria
8 months ago

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Questions? Get answers from The Sibaya Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“pick non smoking rooms”
 of 5 bubbles B3736PNpault, Aug 10, 2016 | Read review
“try and get a sea facing room away from reception and service lifts.”
 of 5 bubbles sukie_paras, Jun 14, 2016 | Read review
“Pool facing seems better”
 of 5 bubbles GDay1044, Jan 15, 2016 | Read review
“Don't do it!!!”
 of 5 bubbles cornes302, Jan 8, 2016 | Read review
“Rooms with good sea views are excellent”
 of 5 bubbles segranm, Dec 27, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question