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Protea Hotel Umhlanga Ridge

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14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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252 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Pretoria, South Africa
Level Contributor
78 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed yesterday NEW

Recently stayed for a few nights at the Hotel in a two-bedroom apartment. Check-in takes a bit of time. We made use of the conferencing facilities and the conferencing venue, food and services were top notch. I forgot some of my clothes and running shoes in the room when I left and Marinda De Lange from housekeeping went out of... More 

Helpful?
Thank knowtel
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 3 days ago NEW

It's hard to believe this is a Protea Hotel. It's so run down. I got a non-smoking room - the sign at reception says all rooms are non-smoking. But the room REEKED of smoke. Evidently their smoke alarms don't work, or people have disabled them. I had to change rooms. My colleagues room had cockroaches. Don't even get me started... More 

Helpful?
Thank Carl H
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Carl H Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. Please be assured that your comments have been addressed in detail with the relevant management and staff, and action is being taken to rectify our short comings. Kind Regards Roxanne Shanglee... More 

Travelers are raving about these Umhlanga Rocks hotels

New York City, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I recently stayed at the hotel while in town at a conference. The presidential suite was perfect for 2 people needing separate rooms but wanting to stay together. However every night there was some issue and upon checkout no one asked how was the stay! We had to call each might for things ranging from tvs not working to air... More 

Helpful?
Thank IngridNF
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear IngridNF Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant... More 

Cape Town Central, South Africa
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed over at the Protea Hotel Umhlanga Ridge for one night and only checked in after 6 the evening, simply because the convenience of the mall is right opposite the hotel and we ended up spending most of our day there. We didn't have any issues upon check in and had a spacious room facing the mall with a... More 

Helpful?
Thank Chandre-CPT
London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel as a getaway for my mum for her birthday & I am terribly disappointed at the service she received. Even though it states that check in is 24 hours, my mum arrived at 2pm and her room wasn't ready so she had to wait around until it was. Toiletries were not replaced daily and she had to... More 

Helpful?
Thank Vinal P
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Vinal P Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the discomfort caused. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. We confirm that your concerns have addressed and that corrective action is being... More 

Level Contributor
12 reviews
8 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in a nice spacious family room...just too expensive! Also the hotel is situated across Gateway shopping mall, which might be nice for some, but its very noisy!!! Especially considering that our AC did not work and we had to open the patio door! Nice spa though!!

Helpful?
Thank Jan-Harm d
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Jan-Harm d Thank you for taking the time to let us have feedback with regards to your recent stay. Please accept our sincere apologies for the disappointment experienced. Please be assured that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. We look forward to welcoming you back to the Protea... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've come to terms with the place and started to realize how important is this place to accommodate me and my friends whenever they're in Durban. It convenient, it's located within the mall with all activities and few minutes drive from the harbour and also few minutes from the airport. The food is amazing, the rooms are comfy I can... More 

Helpful?
Thank Henry C
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is conveniently located in the heart of Gateway. Family apartments are very spacious & clean. Has a kitchenette, fridge and microwave which is very suitable for families with little kids needing to reheat or wash bottles. Check in & out was efficient and staff are very friendly & pleasant. Always willing to assist.

Helpful?
Thank d5477
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I arrived in Durban at around 10pm. I only got my room at 11:45. It is not the room I booked but I was tired and accepted anything and paid premium for a smaller room! I booked a room on Agoda and they had no record of my room, another room of mine was substituted for a much smaller one... More 

Helpful?
Thank Zayyaan E
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Zayyaan E Guests' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would therefore like to thank you for taking the time to let us have feedback with regards to your recent stay. We can assure you that your... More 

MissSaki
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have been to this hotel a couple of times already and every time I think it is quite expensive for being an average hotel. But the location is very convenient so I never thought of complaining, neither when they charged me 150€ without breakfast for a service that is an equivalent to a 3 star hotel. As a returning... More 

Helpful?
Thank Misssaki
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear MissSaki Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on guest feedback to determine both the positive and negative apsects of our hotel and to improve wherever possible. Please accept our sincere apologies for the discomfort caused. Your experience of service delivery overall most certainly does not reflect... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 

Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $113 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Umhlanga Rocks
#8 Business Hotel in Umhlanga Rocks
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