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Royal Palm Hotel

296 reviews
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Traveler (68)
Room & Suite (28)
Dining (18)
Overview
  • Excellent36%
  • Very good31%
  • Average21%
  • Poor9%
  • Terrible3%
Travelers talk about
“gateway mall”(29 reviews)
“junior suite”(12 reviews)
“hotel room”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (296)Write a Review
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9
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100
92
64
28
9
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All reviewsgateway malljunior suitehotel roomexcellent place to stayquick checkfridge and microwavelounge arearooms are largebusiness tripbreakfast staffrooms are greatupon checkbath and showerhotel is situatedwent the extra mileexcellent locationconvenient location
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1 - 5 of 293 reviews
Reviewed yesterday

What a great place to stay at. The facilities are good and it is in an extremely convenient location to get around Dbn. Gateway shopping centre walking distance across the road, airport 20 minutes away. Would definitely recommend the place.More

Review collected in partnership with this hotel
Thank zarinap799
Response from RoyalPalmGateway, Management at Royal Palm HotelResponded yesterday

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your recommendation and positive comments and are delighted that you enjoyed your stay with us. We do hope to welcome you back to the Royal Palm Hotel in the near...More

Reviewed 3 days ago

Been staying at this hotel since 2010. It still has very nice suites, rooms and penthouses but the overall quality of the breakfast and guest complimentary services has dropped substantially. I'll still stay here because its rooms are unrivalled - just hope they will improve...More

Review collected in partnership with this hotel
1  Thank Quinton N
Response from RoyalPalmGateway, Management at Royal Palm HotelResponded yesterday

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and would like to thank you for bringing these to our attention. Please accept our sincerest apologies, our Management Teams have been made aware and are currently working...More

Reviewed 1 week ago

disgusted as my friends room was broken into and all his clothes and watch was stolen on the 05-01-18..few of his wifes clothing and shoes were also stolen..terrible service from the hotel after the incident...no sympathy at all..not even a sorry..we were planned to stay...More

Review collected in partnership with this hotel
Thank nisaarc2018
Response from RoyalPalmGateway, Management at Royal Palm HotelResponded yesterday

Dear Valued Guest Thank you for taking the time to review our hotel. Please accept our deepest and sincerest apologies for the incident which occurred during your stay with us. We would like to re-assure you of our best intentions with regards to your safety...More

Reviewed 1 week ago

Not very clean and also unable to accommodate much after hours . No room services , we complained abt our room and they only offered to move us to to another room the next day . No duty manager available after hours . Lots of...More

Review collected in partnership with this hotel
1  Thank 702leighannem
Response from RoyalPalmGateway, Management at Royal Palm HotelResponded yesterday

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and would like to thank you for bringing your experience to our attention. Please accept our sincerest apologies for the inconveniences experienced during your stay with us. Our...More

Reviewed 2 weeks ago

Royal Palm is s beautiful hotel. it is situated across the Gateway Mall. The deluxe rooms are outstanding- so beautiful however the standard rooms are quite not nice. The breakfast needs some improvements.More

Thank Ndumizethu
Response from RoyalPalmGateway, Management at Royal Palm HotelResponded yesterday

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and would like to thank you for bringing these to our attention. Please accept our sincerest apologies for your breakfast experience. The relevant Management Teams have been made...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Breakfast included
Banquet Room
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
$130 - $222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$130 - $222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (68)
Room & Suite (28)
Dining (18)
Hotel & Grounds (76)
Bathroom (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Kofnag
August 13, 2017|
Answer
Response from Leila V | Reviewed this property |
Hi. This hotel is about 15 mins drive from the Olive Convention Center. You will need a taxi
0
Votes
Kofnag
August 13, 2017|
AnswerShow all 4 answers
Response from RoyalPalmGateway | Property representative |
Dear Kofi Thank you for your enquiry. Our hotel is not located within walking distance, and is approximately 25 minutes away from the Olive Convention Centre, when travelling by car. Kind Regards, Royal Palm Hotel... More
1
Vote
sesipho
September 15, 2016|
AnswerShow all 2 answers
Response from RoyalPalmGateway | Property representative |
Dear Sesipho Thank you for your enquiry. Please kindly send me your e-mail address or contact number and I will request our Reservations Department to contact you, alternatively you may contact them on 031 581 8000, and... More
0
Votes
Room Tips
"Look around In the area"
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"the deluxe rooms are the best with a bath and a shower"
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"Rooms are nice. Comfortably"
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"The room layout of the executive suite does not comfortably accommodate camp-cots"
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