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Southern Sun Pietermaritzburg

Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
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Southern Sun Pietermaritzburg
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127 Reviews from our TripAdvisor Community

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Showing 125: English reviews
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Cape Town
Reviewed yesterday NEWvia mobile

Promises lots but delivers little. It's almost as if the hotel was an after thought. Incessant noise from slot machines whilst the car park is littered with the wrecks of cars abandoned by those inside with gambling addictions, spending their last cents on the hope of stardom. No bar or restaurant, you have to go through the body scanner security...

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Helpful?
Thank Mark B
Durban, South Africa
Reviewed 3 days ago NEW

I always receive excellent service in this hotel, starting from porters to receptionist and up to supervisors and management. I am always impressed about their rooms and the cleaniness of their rooms and complex. Their rooms are away from the noise which makes one forget that its located in the casino complex. Their service is more like a five star...

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Thank thembamjoli
Johannesburg, South Africa
Reviewed 6 days ago NEW

Hotel accommodation and service were very good. Keep it up. There is room for improvement in the services offered by the Breakfast team; oversight of the quality of reception staff give to the clients is necessary and staff attitudes need to improve

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank mailajohnm
SSPMB, Manager at Southern Sun Pietermaritzburg, responded to this review

Good day and thank you for taking the time to write about our property. Thank you for this wonderful and useful feedback. This will definitely be addressed with the relevant team and measures put into place. It was a pleasure having you here and we look forward to welcoming you back soon! Take care and warm regards Leean Murugan General...

Benoni, South Africa
Reviewed 3 weeks ago

Ive stayed a number of times at this hotel and staff have always been friendly, helpful and attentive. The rooms are clean and pleasant and Nondumiso tries to make ones stay as pleasant as possible! I must warn upfront that internet bookings seem not to go through, so it's best to call ahead to confirm that they have your booking...

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Helpful?
Thank DaveSet
Phakeme Z, Front Office Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you so much for this lovely review. Your feedback is important to us as it helps us to improve our level of service. Nondumiso will be excited to read this feedback. Please be advised that we are aware of the technical issues regarding the internet bookings and we are working towards resolving this soon, we would...

Johannesburg, South Africa
Reviewed 4 weeks ago

Rooms are way over priced. Room rates have been hiked yet there is no discernable improvement in the rooms or the total offering. Facilities are still basically the same yet there has been a high increase in rates.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank clementm423
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel! Your comment has been noted and will be looked at. Our sincere apologies that our room rate did not meet your satisfaction. We do hope to welcome you back to Southern Sun Pietermaritzburg in the not too distant future. Warm regards from the team!

Durban, South Africa
Reviewed 4 weeks ago

I liked everything about your Hotel. and i would recommend to my fried and my family member. It was also a value for my money. The stuff was very kind as well. I enjoyed the food and I had peace of mind during my stay.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank xolisam900
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel! It was an absolute pleasure having you with us and we look forward to welcoming you back to Southern Sun Pietermaritzburg! Best regards from the team!

Durban, South Africa
Reviewed March 22, 2017

The place is great, just the cleaning staff needs more training on clients handling.Your breakfast in bed pricing also was a bit interestingly priced in a dab way. I understand the room service charge, but if you double the price for delivery for one room, it doesnt make sense and this put unless explained the logic behind. We paid for...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Mbusiswa
Arishas, Front Office Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you for taking the time to time review our Hotel. Your comments have been noted and will be looked into. Our sincerest apologies for any inconvenience caused. I am pleased that the rest of your stay was enjoyable and we look forward to welcoming you back to Southern Sun Pietermaritzburg! Warm regards from the Southern Sun...

Maputo
Reviewed March 12, 2017

Nice & comfortable stay very big room with enough space , daily cleaned and towel change , wonderful with a casino inside ,close to what ever you need around Pietermaritzburg , good and tight security all the time .

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 476kudam
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you for taking the time to review our Hotel! We are delighted that your stay with us was enjoyable. We do look forward to welcoming you back to Southern Sun Pietermaritzburg! Warmest regards from the team!

Ballito, South Africa
Reviewed March 3, 2017

A terrible put off when you see a tray of used dishes and cutlery outside the next room on arrival and it was there when we departed as well. Not what one would expect from a four star Southern Sun Hotel. What an eye sore whenever we entered or exited our room. Really disappointing.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank 753shailendrab
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you for taking the time to review our Hotel! Your comments have been noted and please be assured that it has been addressed with the relevant parties. It is definately not acceptable and our sincerest apologies for the inconvenience caused. We do hope to welcome you back to the hotel in the not too distant future....

Johannesburg, South Africa
Reviewed February 19, 2017

Pleasant accommodation, clean, friendly and efficient staff. Most appreciated pleasant restaurant staff and good food this is my second stay here. This has been my third business trip where I elected stayed in PMB rather than facing traffic to from Hilton / elsewhere, and it really works. I recommend the hotel to business travellers, it is SIGNIFICANTLY better than the...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank gavens2015
Arishas, General Manager at Southern Sun Pietermaritzburg, responded to this review

Dear Valued Guest, Thank you very much for writing a review on our Hotel! We are delighted that the hotel was convenient for you and that we were able to cater for your needs. It was a pleasure having you with us and we look forward to welcoming you back to Southern Sun Pietermaritzburg! Warm regards from the team!

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22 photos of this hotel

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05/14/2017 05/15/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Southern Sun Pietermaritzburg Boasting both a casino and a turf race course, Southern Sun Pietermaritzburg (previously known as the Golden Horse hotel) is the only hotel in Africa and one of a very few in the world that is a true punters' paradise. Situated in KwaZulu-Natal's capital city, Southern Sun Pietermaritzburg offers an exciting world of entertainment and gaming set against the rolling hills of the beautiful Natal Midlands. The hotel is only 45 minutes from Durban, home to some of South Africa's most spectacular beaches. A perfect destination for the leisure and business traveller, this upmarket hotel offers a world-class stay with unsurpassed hospitality. It has 96 spacious en-suite bedrooms all elegantly decorated to include plush furnishings, data lines for laptops, telephones, room safes and satellite TVs. With two versatile, state-of-the-art conference venues that can be modified into various configurations and cater for up to 500 delegates, Southern Sun Pietermaritzburg is also a distinguished conferences and special events hotel. And, with views over the race course, these facilities make a perfect setting for a classic wedding, social function, corporate banquet or a conference. ... more   less 

Additional Information about Southern Sun Pietermaritzburg

Address: 45 New England Road | Scottsville, Pietermaritzburg 3209, South Africa (Formerly Golden Horse Casino Hotel)
Location: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: $30 - $35 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Pietermaritzburg 4*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Orbitz, TripOnline SA and Travelocity so you can book your Southern Sun Pietermaritzburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Horse Hotel Pietermaritzburg
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Questions & Answers

Questions? Get answers from Southern Sun Pietermaritzburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Place of calm”
muengedzir, Nov 15, 2016 | Read review
“Request a room on the upper floors for less noise.”
johntU7146OL, May 3, 2016 | Read review
“Rooms away from the casino much quieter!”
993navys, Apr 27, 2016 | Read review
“Not for families or asthmatics”
493yashmitas, Mar 25, 2016 | Read review
“Try for room overlooking racecourse.....”
Aaltjie, Oct 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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