Great location, perfect reception but the room wasnt spacious as it lookes on the picture more especially the bathroom, its tiny and there was no breakfast. Otherwise, the linen was perfect. One more thing please put a soap stand on the shower. Thank you.
I recently interacted with Lindo I think the receptions name was and she refused to give me a refund for the breakfast I purchased that I was not happy with the previous morning. The vegetarian options and portion sizes were so limited and not worth the money spent on it. She asked me to speak to the manager, which I did and I totally understood my unhappiness and was willing to refund me but she intervened and refused to allow it to happen. She walked away not caring that she was forcing me to spend money on something that I was not happy with. Terrible uncaring service.
I stayed at this hotel in mhlanga Durban for two nights. The hotel is relatively new. Very clean. Five minutes walk to Gateway shopping mall where you get a number of restaurants for your lunch and supper. At the time the hotel restaurant only served breakfast with plans to serve lunch and supper in the future. The rooms were very clean. Very friendly staff especially the restaurant manager who made it a point he chats with every guest and ensured we were comfortable. The hotel has taxis to take you to wherever you want to go and they are safe. It is very safe to walk to abd from the mall.
Don't visit this hotel. There are sharp objects in their basement parking. My tyre bursted in their parking. The manager promised to reimburse the tyre damage cost. It's been a month and he ignores my calls and never gets back to me. The hotel is also not clean. Waste of money !!
This place is home to my family, we come here through the year when we just feel like recharging our batteries. there's a lady called Ruth, she is such a beautiful helpful person. It's the most affordable place very close to the beach, that i know in Durban. It's 5min walk from the Inn to the beach, and a kilometre away from from Ushaka Marine.