We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Three Cities Riverside Hotel

10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Three Cities Riverside Hotel
View Map
Add Photo Write a Review

124 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at three cities during the Christmas break. The hotel and facilities are clean and well kept, however at the hotel's charge out rate, I expected way better - especially for a 4star hotel. The views are also not so great. The Christmas buffet is overpriced and is not good value for money.

Helpful?
Thank innocentiam673
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Innocentiam673 Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback and we're very sorry that you were unhappy with your overall experience in the hotel. Your feedback has been shared with the team. I have also passed on your comment to the restaurant owners and manager... More 

Durban South Africa
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Three of us friends had dinner there tonight.. We all thought that our food was excellent. Unexpectedly good. Even the chips .. Thanks to the chef. Waiter Joshua went out of his way to make our dining experience something to remember.. needless to say he got a 40% tip for his efforts.. Thank you Joshua.. you made our day. Would... More 

Helpful?
Thank deandbn
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Dean I am delighted to hear that you were completely blown away by the exceptional hospitality shown by the team. We look forward welcoming you back soon for other memorable moments. Kind Regards Lee-Ann Booysen More 

Johannesburg, South Africa
Level Contributor
4 reviews
3 of 5 stars Reviewed January 4, 2016 via mobile

Great view from room but sadly this 4-star hotel falls short compared to its 3-star Gateway sister hotel. Towels had run out for pool usage, aircon and room safe not working, no tissues in room, some in-room dining menu items unavailable, food quality not up to scratch, algae growth in swimming pool.

Helpful?
Thank Randall S
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Randall Thank you very much for taking the time to post a review following your recent stay at The Riverside Hotel. Guest feedback is very important to us, I do apologise for the poor level of service that you experienced during your stay with us. These comments have been passed onto the relevant departmental heads to ensure that this... More 

Durban, KwaZulu-Natal, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 23, 2015

A big thank you once again to the staff at the Riverside Spa. A friend and I had lunch and spa treatments today. Staff are really friendly and professional. Spa is spotlessly clean. Salad lunch which we booked in advance was excellent. Great way to start the holidays.

Helpful?
Thank 1GailF
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Gail Thank you for taking the time to share your experience about your recent visit to The Riverside Spa I would like to take this opportunity to thank you for such a great review regarding our service, and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon. Kind Regards Lee-Ann... More 

Greater Johannesburg, South Africa
1 review
1 of 5 stars Reviewed December 21, 2015

The Hotel/Motel is far from what I would call a great experience. We arrived to having to wait for parking because the bar patrons had taken most of the space. 1 of their elevators was out of service for the entire duration of our stay. There were no signs of an intention to fix it. We arrived to our room... More 

Review collected in partnership with this hotel

Helpful?
Thank kabelom228
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Kabelo Thank you for taking the time to share your experience about your recent stay at our hotel I sincerely appreciate your feedback. As discussed your comments are noted. Kind Regards Lee-Ann Booysen More 

Travelers are raving about these Durban hotels

Ponta do Ouro, Mozambique
1 review
5 of 5 stars Reviewed December 7, 2015

Awesome place. Neat, clean, friendly helpful staff. Barman Cyril was fantastic. Conveniently situated. Felt safe at all times. We had a fantastic stay and will definitely recommend it! No noise! Great

Review collected in partnership with this hotel

Helpful?
Thank petalshaw
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. I would like to take this opportunity to thank you for such a great review regarding our service, location and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon. Kind Regards... More 

Joihannesburg
1 review
4 of 5 stars Reviewed December 6, 2015

The place was lovely and the room was very nice and specious. We liked the idea of more than one chair in the room and the provision of a bar fridge. The bathroom was also nice. However, the shower inside the bath was not a good idea.

Review collected in partnership with this hotel

Helpful?
Thank 850nathanieln
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest. Thank you very much for taking the time to post a review following your recent stay at The Riverside Hotel. Guest feedback is very important to us, I am delighted to hear you enjoyed your overall stay with us and we do look forward welcoming you back soon. Kind Regards Lee-Ann Booysen More 

Johanneesburg
1 review
5 of 5 stars Reviewed November 29, 2015

I had one of the best rooms, because of the beautiful view from my balcony. However i had issues with the grill beneath my aircon which blew cold air and my door wouldn't lock, but maintenance sorted that out. I would recommend this place to my friends

Review collected in partnership with this hotel

Helpful?
Thank 476sihlen
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the Riverside Hotel services and experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kind Regards Lee-Ann Booysen More 

Johannesburg, South Africa
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 4, 2015 via mobile

I stayed here while I was lecturing in their conference venues for a few days. It is a good hotel, service is friendly and the rooms are good, feels very welcoming, the spa is also very nice. There is however 2 huge issues that I didn't like, the restaurant service is slow and isn't nearly as good as the hotel... More 

Helpful?
Thank Maldwyn G
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to post a review following your recent stay at The Riverside Hotel, I sincerely appreciate your feedback our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Your satisfaction is very important to us and we try hard to make sure all... More 

Nairobi
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

Stayed here for few nights in October...Excellent hotel...service at restaurant is a bit slow but food is pretty good...there is renovations going on till December...So some noise during the day...internet good at reception but I could never get a strong signal in room unless I stood near the door...there was some conference when we stayed and guys must have been... More 

Helpful?
Thank Vchandaria22Nairobi
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Mr Vchandaria, Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your TripAdvisor review. Guest feedback is very important to us and your comments have been noted. Thank you for posting this lovely image from your room, we look forward welcoming you back soon. Kind Regards Lee-Ann Booysen More 

Questions? Get answers from hotel staff and past guests. Ask a question

103 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (50)
Viewed
Dining (6)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (16)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (9)
Viewed
Bathroom (4)
Viewed
0:30
Videos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (35)
Viewed
Room/Suite (8)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Durban hotels
3.2 mi away
Hilton Durban
Hilton Durban
#9 of 43 in Durban
4.0 of 5 stars 889 reviews
2.1 mi away
Suncoast Towers
Suncoast Towers
#6 of 43 in Durban
4.0 of 5 stars 307 reviews
3.3 mi away
Protea Hotel Edward
Protea Hotel Edward
#10 of 43 in Durban
3.5 of 5 stars 241 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
Southern Sun Elangeni & Maharani
4.6 mi away
Three Cities Waterfront Hotel and Spa
2.3 mi away
Blue Waters Hotel
Blue Waters Hotel
#21 of 43 in Durban
3.5 of 5 stars 398 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay
#