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The Riverside Hotel

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The Riverside Hotel
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147 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Addis Ababa, Ethiopia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel provides an whole round excellent service. The front desk staffs are great and went out of their way to help, particularly Michelle. The breakfast had a wide variety and taste good. The hotel in its compound has one of the best spa and best bar (the homs). Bar tender is amazing and makes you feels at home. Yet,... More 

Helpful?
Thank Yared_Belete
Roger R, Manager at The Riverside Hotel, responded to this review

Dear Valued Guest Thank you for your kind compliments and look forward to having you back in the not too sistant future. Kind regards More 

Johannesburg, South Africa
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

I spent 2 nights on business. Having read the reviews I was a bit hesitant but accommodation was limited and it was close to Durban Center. The room was large and very pleasant, bathroom was clean and fresh. Breakfast was fine if expensive and the service was mediocre. The Hog was excellent value and the meals were really good. The... More 

Helpful?
Thank CoralB999
Roger R, Manager at The Riverside Hotel, responded to this review

Dear Valued Guest Thank you for you kind compliments and we look forward to having you back in the near future. Regards More 

Cape Town Central, South Africa
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I spent six nights there for while I was attending business in Durban. Only good I can say about the hotel. Centrally located, safe environment, spacious rooms, safe area and great views from the rooms. The restaurant perhaps could be better, but it was still good enough for the purpose of the visit. I would definitely go back and I... More 

Helpful?
Thank BalintRichter
Roger R, Manager at The Riverside Hotel, responded to this review

Dear Valued Guest Thank you for your valued comments this is much appreciated. With regards to the restaurant my sincere for their shortcomings but the restaurant owners have been alerted to this so you will see a marked improvement the next time around. Look forward to having tyou back in the near future. Kind regsrd Roger Reddya More 

Pretoria, South Africa
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

They are in the process to renovate the rooms and it is much better than the old dark interior rooms. I found it very average , waited a long time for room service . The moiyo restaurant is also very average and I could not get any fat free milk or well pouched eggs but the steak was well prepared.... More 

Helpful?
Thank Rika B
Johannesburg, Gauteng, South Africa
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at this hotel to stay for three nights while doing research. The first room which we were taken to was not what we had booked and we were moved to a new room with a Bath as requested. The room had a wonderful view of the parking lot and it couldn't be described at spacious under any circumstances.... More 

Helpful?
Thank Silliusmillius53
Hong Kong, China
Level Contributor
350 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 4 nights and actually reasonably enjoyable. However, the hotel has poor wifi reception in the guest rooms but worst; my business partner came down with terrible stomach upset ( more like food poisoning that lasted 2 days ) after eating a T-bone steak during lunch at hotel's Mojo restaurant. We booked a weekend at game park for safari... More 

Helpful?
Thank Ianfung
1 review
4 of 5 stars Reviewed June 4, 2016 via mobile

We stayed just a single night on the 29th May 2016 after seconding a friend at the Comrades marathon. The hotel overall was in good condition, and our bedroom (no.533) was large with a great view over the Umgeni River mouth and the ocean. Our stay was marred slightly by the fact that our TV didn't have good reception, and... More 

Helpful?
Thank 569brettc
Roger R, Manager at The Riverside Hotel, responded to this review

Dear Brett Firstly thank your for your valued comments and my sincerest apologies for firstly the television issues you had encountered and then the water issues and most importantly the poor attitude of the manager. We pride ourselves in ensuring that our guests leaves on a memorable note and this was not the case so once again my apologies for... More 

Bloemfontein, South Africa
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 29, 2016 via mobile

The staff were very friendly and efficient. We stayed in a very comfortable room which had been recently refurbished. We unwisely had supper and breakfast in the restaurant (which I gather is outsourced). The restaurant service was terrible, no serviettes on our table and the breakfast was cold. Great hotel with a great view over the river but eat somewhere... More 

Helpful?
Thank chrisA2079IE
Roger R, Manager at The Riverside Hotel, responded to this review

Dear Chris Thank you for your valued comments and my most sincere apologies for the poor experience at the restaurant. Your comments have been sent through the restaurant owners who have promised to improve in these areas so hopefully you will see marked improvement the next time around. We would love to have you back in the near future so... More 

George, South Africa
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed May 18, 2016

I stayed here for business. The hotel was great rooms spacious and nicely decorated. The air con did make a little bit of a noise but didn't bother me to much. Staff very friendly and willing to help. But the restaurant needs a lot of work. Food was really bad. Staff not willing to help. The manager was untidy and... More 

Helpful?
Thank Dylan H
Roger R, Manager at The Riverside Hotel, responded to this review

Good Morning Dylan Thank you for your kind and valued comments. I must sincerely apologise for the noise from the aircon and the maintainence team have been made aware to get this problem fixed. With regards to the restaurant yes they are outsourced but still leaves a poor impression on the hotel and for this I must once again apologise... More 

Waterfall, KwaZulu-Natal, South Africa
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2016

We repeatedly use Riverside Hotel to host our IIKZN Workshops, and strongly recommend their services for your conference facilities. The staff are friendly and more than willing to assist. Our workshops cater for up to 60 persons and on each occasion we have not been disappointed. There is ample parking for delegates. We have found the venue to be central... More 

Helpful?
Thank Lynda B
Roger R, Manager at The Riverside Hotel, responded to this review

Good Morning Lynda Thank you for your kind and valued comments. We the Riverside team strive to ensure that all clients have only the best when they visit and we look forward to having you back in the near future. Kind regards Roger Reddy. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Three Cities Riverside Hotel and Spa offers 169 deluxe and standard bedrooms and suites with views of the uMngeni River, the Indian Ocean and the Durban North suburb. The bedrooms and suites are unique in terms of not only having all the regular comforts associated with a four-star hotel, but are also equipped with a kitchenette, complete with a microwave, a mini-bar fridge, cutlery and crockery. All room facilities include en suite bathrooms, air conditioning, telephones, colour televisions, analogue modem points, and power points for cell phones and laptops. ... more   less 

Additional Information about The Riverside Hotel

Address: 10 Kenneth Kaunda Road, Durban 4065, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $66 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riverside Hotel 4*
Number of rooms: 169
Reservation Options:
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Also Known As:
Riverside Hotel Durban
Hotel Style:
#3 Spa Hotel in Durban
#11 Luxury Hotel in Durban
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