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Blue Waters Hotel

3.0 of 5
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175 Snell Parade | North Beach, Durban 4001, South Africa
Best prices for:1 room 1 adult
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Blue Waters Hotel
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400 Reviews from our TripAdvisor Community

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Durban, South Africa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed today NEW

This hotel is in the prime location, booked my aunt and her friend in for Four days they loved being on the beach front. The sad thing is that everytime they ordered room service they had to pay an additional R10 for tray service. Loved the buffet breakfast but wanted to have room service for dinner and there was nothing... More 

Helpful?
Thank carol b
Johannesburg, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

I spent 2 nights at this hotel and would never ever go back there. There was renovations going on even during the weekend and the banging noise never stopped. I tried to get a refund and move out to another hotel but they refused. The general vibe at the hotel was not good and the lifts did not work properly.... More 

Helpful?
Thank mohamedv

Travelers are raving about these Durban hotels

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

4 couples booked in the night before our MSC Sinfonia trip. The checking was chaos with only one receptionist on duty frantically trying to check in approximately 25 people on her own. Despite the 1 receptionist who was friendly and helpful and apologetic, our rooms were neat and clean. The hotel was within walking distance of the beach and Suncoast... More 

Helpful?
Thank Joanne A
BlueW, Guest Relations Manager at Blue Waters Hotel, responded to this review

Dear Valued Guest, Please accept our sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflect the high standard of quality and service that Blue Waters is usually proud to offer. We have investigated your comments in a serious light and taken action to rectify the shortcomings. We hope to have the privilege of welcoming... More 

Johannesburg, South Africa
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

For our recent trip down to Durban to watch the legendary Roxette live, I searched Bookings.com for a reasonably priced hotel on the beachfront. The Blue Waters Hotel was rated at 8.0 for 2015 on Bookings.com and we decided to select this as our home away from home for 3 nights. Although the hotel is officially rated as a 3... More 

Helpful?
Thank ChrisnaHerbst
BlueW, Front Office Manager at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are delighted to hear that you enjoyed your stay and we exceeded your expectation. We are looking forward to welcoming you to Blue Waters Hotel again in the near future. Yours in hospitality, Monique Hattingh, Front Office Manager More 

Witbank, South Africa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The whole experience at the Blue waters was incredible, bookings where very helpful and went the extra mile, when we arrived on the Friday after a long journey we where welcomed with a smile at reception, the room was beautiful with a view to envey, every staff member we met was very helpful and accommodating, and I can't forget to... More 

Helpful?
1 Thank Deanweg
BlueW, Shift Leader at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your feedback is highly valued and will be used to maintain and improve, where necessary, our standards of service and facilities. Thank you for assisting us to strive for service excellence. We hope to have the privilege of welcoming you to Blue Waters... More 

Johannesburg, South Africa
1 review
2 of 5 stars Reviewed 2 weeks ago

I checked in on Saturday, 23 January 2016. Thought I'd try Blue Waters this time as I'm on Honeymoon. A big mistake though. Firstly, I booked a sea facing room, paid quite a bit for it and I really thought I'd get something worthwhile. The lady at reception gave me a room which was totally blocked by plants and whatever.... More 

Helpful?
Thank shady2016
BlueW, Shift Leader at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your feedback is highly valued and will be used to maintain and improve, where necessary, our standards of service and facilities. Rooms’ numbers are allocated on day of arrival, however room types are reserved in advance, should guest have a preference this is... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

A very nice place. I recommend you ask for the revamped rooms. The old rooms has carpets and the new rooms has tiles with an improved bathroom. The view from the balcony is lovely. The pool there is really nice.

Helpful?
Thank Muhammad C
BlueW, Shift Leader at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your feedback is highly valued and will be used to maintain and improve, where necessary, our standards of service and facilities. All our rooms have been revamped, with tiles and improved bathrooms. We hope to have the privilege of welcoming you to Blue... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

In a single month i have booked there twice. I have no problem with the accomodation. My problem is i donot like how they pick and choose over the parking. On both occasions they ask u what car do u own . Only if its a high end vehicle they will give u a parking. On both occasions they asked... More 

Helpful?
Thank Mohamed M
BlueW, Front Office Manager at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your feedback is highly valued and will be used to maintain and improve, where necessary, our standards of service and facilities. Undercover parking is extremely limited and can only be arranged on check in, subject to availability. Reception do need to know the... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

after 22 hours of negotiations. speaking with 7 different staff members including 3 managers we finally got the room we booked. I was called an idiot by Ettienne, desk manager. countless phone calls and time away from my visit to Durban. first night 2 very hard old uncomfortable single beds with four very hard pillows. not even a bedspread cover... More 

Helpful?
Thank ryanhargrave
BlueW, Front Office Manager at Blue Waters Hotel, responded to this review

Management is highly disappointed by this review. Thank you for bringing to our Night Manager's attention the various issues. The manager on duty, directed your call to me. Upon which, I then moved you to our Executive suite, a much larger, luxurious room, at no charge to yourself. You were delighted by this gesture and you also received a complimentary... More 

Burnley Lancs UK
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here Christmas Eve to 28th. After travelling across SA I was looking forward to a nice hotel, which it is and the breakfast is absolutely delicious. There is a very nice indoor pool and the bar attached is nice and there's a lovely man making fresh pizzas. All staff were pleasant. However, there are a couple of thing you... More 

Helpful?
Thank mcoogan1
BlueW, Front Office Manager at Blue Waters Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your feedback is highly valued and will be used to maintain and improve, where necessary, our standards of service and facilities. We have constructively communicated your feedback to the relevant parties in order to assist us in improving our service delivery. We sincerely... More 

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