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Hilton Durban

Booking.com$135*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hilton Durban
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1,366 Reviews from our TripAdvisor Community

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Showing 1,275: English reviews
Burnley
Reviewed January 13, 2016

Can't give it more of a score as there are some good things but sadly the bad outweighs the good. Great and very decadent entrance and lobby of this hotel, smart looking staff and seemed to cover security well but unfortunately the service at reception very slow and unproductive. Jonathon in the Big Easy was fantastic with a great personality...

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Helpful?
Thank claretsBurnley
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your feedback and for taking the time to share your experience about your recent stay at our hotel. I apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience....

Hampshire
Reviewed January 13, 2016

First rate hotel with most helpful staff who make you feel both welcome and valued as customers. Facilities are excellent and nothing is too much trouble. Food good with choices of buffet to top class restaurant. An all round good experience. The hotel is two minutes' walk from the cricket ground.

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Helpful?
Thank rh1312
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to send is this great review on TripAdvisor - its greatly appreciated. I am happy to hear you found the Hilton Durban experience, services and location to your liking and hope when you are back in Durban, South Africa we can welcome you to the Hilton Durban once more! Yours sincerely...

Cape Town, South Africa
Reviewed January 11, 2016

Very well liked, with the staff and overall neatness. Met people of a lot of different nationalities, which made the experience worthwhile. We will most certainly return or use your other hotels should we be travelling to other countries or cities.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frank S
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience on our survey and on TripAdvisor. I am pleased to hear you found the Hilton Durban experience and services to your liking. I will surely pass on your great comments regarding the staff to the team and we look forward to welcoming you back to our hotel...

United Kingdom
Reviewed January 11, 2016

We went to Durban for the recent SA v England Test Match and this was our 4th visit spread over 16 years. It is right by the ground which is why we stay. It is recommended you do not walk out of the hotel after dusk. We stayed on the Executive Floor in an excellent suite and used the Executive...

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Helpful?
Thank Mark N
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to write a review of our property. I am glad you enjoyed our location to Kingsmead Cricket Stadium, our rooms and excellent staff. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. I apologize that your Christmas Day lunch food...

Johannesburg, South Africa
Reviewed January 11, 2016

Proper instructions on how to access Wi-fi were not given before hand. It took a long wait for an attendant to come and type in the additional code "conect" on my iPad for it to work. You have to be issued with an exit parking card by the front desk in order to exit parking! Half of the cards given...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank RalphM208
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience on our survey and on TripAdvisor. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and rest assured each of your issues have been investigated and would like to inform you I have addressed this with our Front Office...

London, England
Reviewed January 10, 2016

A fairly standard Hilton Hotel. Had a few dramas with checking in. Couldn't get into our room on time (previous occupants had gone out without packing and checking out apparently). After losing patience, they upgraded us to a suite and then the next day they asked us to move out - erm, that will be a No! The staff were...

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Helpful?
1Thank SarahLondon_England
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team as we try hard to ensure that every guest has a rewarding stay. If you return to Durban, we hope you’ll stay with us again...

Woodmead, Johannesburg, South Africa
Reviewed January 10, 2016

The hotel rooms need attention, the carpet are showing their longevity. The staff all round, were extremely attentive and the service ethic is quite remarkable, with the exception of the parking attendant at the front door, who despite all the service buttons on his jacket was really quite stroppy and curt.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Nomboniso M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience on our survey and on TripAdvisor. I am pleased to hear you found the Hilton Durban to your liking and have noted your comments regarding our condition of your guestroom and am happily informing you that we have started our full room refurbishment starting with our Executive...

Reviewed January 10, 2016 via mobile

I stayed at the Hilton twice already and both times were great. The rooms are very spacious and clean, the hotel is located in a convenient area, close to the beach and city center, staff is very friendly and helpful. I would definitely recommend it to anybody visiting Durban.

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Helpful?
Thank Nicole LM M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for choosing the Hilton Durban for your recent trips to Durban. It brings us such pleasure to see that you enjoyed your stay and we thank you for sharing the experience with the TripAdvisor community. Yours sincerely Markus

Reviewed January 10, 2016 via mobile

Receptionist Happy did not acknowledge me at the front desk, did not smile or made eye contact during check in. In general staff has this upstairs air around them, is unfriendly and unhelpful and should be reminded that AMG in the basement belongs to a guest and that they are merely staff at the Hilton. At the breakfast table the...

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Helpful?
Thank Ronel K
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for posting your experience with us. These comments give us a chance to improve the service our team provides to our guests. I apologize that your stay was disappointing. We deeply value your business and realize that there are many other locations to choose from. I have addressed your feedback with our Front Office Manager...

Reviewed January 9, 2016

Room a bit out dated but OK, food wide variety at breakfast but long queues for breakfast Especially 30 to 40 minutes before closing. cleaning standards could be improved though not so bad .amenities good range to choose from. Location OK but a bit far from the nicer beaches.over and above we enjoyed our stay.wouldn't go back only because its...

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Helpful?
Thank chipo c
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you had an enjoyable stay at Hilton Durban snd will ensure I pass your feedback onto the Restaurant Manager and Executive Housekeeper. Your satisifation is very important to us as we try hard to ensure all guests have a rewarding stay. I...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vasco's Restaurant
Vasco's Restaurant
Cuisines: Italian, Indian, African, International, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $98 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotwire, Travelocity, Expedia, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Durban staff and other travelers.
8 questions
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Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“King size rooms are fab - huge bed and very spacious but any room will be fine to be honest.”
h0ward16, 4 weeks ago | Read review
“request sea facing room.”
afzale, Apr 18, 2017 | Read review
“Choose another hotel.”
Zakera, Mar 18, 2017 | Read review
“Ask for a refurbished room.”
896geoffreys, Feb 18, 2017 | Read review
“Ask for a renovated room.”
rosaposer165, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$135* /night
View Deal
getaroom.com$217
Hilton$151
Travelocity$150
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*Disclaimer
Prices are for 1 room, 2 adults
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