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Hilton Durban

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Hilton Durban
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1,071 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Durban
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Showing 995: English reviews
Pretoria, South Africa
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 27, 2015

A grand hotel, with ample parking and slap bang in the middle of town. The lift is tricky if no one tells you how it works. The house keeping staff was awesome in sorting out my issues. The room is neat and large. The dinning room spacious and busy, however the food is well worth it. If not returning to... More 

Helpful?
Thank carrolannec
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I am happy to hear that you found our rooms neat, dining area spacious and food worth it. Look forward to welcoming you back soon and please do let us know so we can ensure you get your high floor... More 

Cape Town Central, South Africa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed October 27, 2015

When you hear the name Hilton , you have high expectations. Our carpets in the room was dirty, one drawer broken, no bathrobes in bathroom, towels old and scruffy. Staff friendly. Far from beach. no value for the money paid. Will not recommend to friends and family as we have stayed at better hotels

Helpful?
1 Thank junea310
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for ending in your review and bringing this to my attention. I am so sorry you found your room unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room clean; my apologies. I hope you consider staying with... More 

Cape Town Central, South Africa
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed October 26, 2015

This hotel is snonymous with class, luxury and style. I must say this is exactly what I got when I stayed at the hotel. The rooms are in impeccable condition - such beauty! The view of Durban CBD is quite nice. How I wish this incredible hotel was located near the sea. The dining experience was fantastic. The staff members... More 

Helpful?
Thank ml0nd0l0zim
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience and sending in your 5* rating. I am pleased to hear you found the Hilton Durban synonymous with class, luxury and style and for the great comments on our impeccable rooms and friendly, welcoming team. We look forward to welcoming you back to our hotel in the... More 

Colorado
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 25, 2015

Upon checking in the line was pretty long so a bell man whisked us upstairs to the executive floor where we could check-in (and I wasn't even in Hilton Honors). Overall service was very nice and pleasant. The staff really go the extra mile to please here at this hotel. I ordered room service one night and it was exquisitely... More 

Helpful?
Thank StapletonCO
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I sincerely appreciate your feedback and happy to hear that you felt secure and safe in our hotel. Thank you to for the wonderful comments on our service, cleanliness and staff ambiance. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Yours sincerely Markus... More 

Orlando
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 24, 2015

If you're going to a conference at the ICC, there's no better place than the Hilton. The rooms are great, the buffet makes it easy to eat lunch and dinner and the staff is very good. There are good reasons to stay here, and no negatives.

Helpful?
Thank MSM777
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time out to send in your review and for the great comments regarding our location, buffet and team members. We hope to welcome you back to the Hilton Durban soon. Yours sincerely Markus General Manager More 

johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 20, 2015

I stayed 1 weekend at the Hotel Hilton in Durban. It was supposed to be a nice birthday's gift since Hilton's reputation, but the standard of this specific hotel is very poor. The room (bedroom and bathroom) was poorly furnished , with also the wall socket coming out of the wall. There was such a noise coming from the AC... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Leila C
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and very sorry to hear of your recent experience at our hotel and I apologise we were not able to provide you with the quality of service you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very... More 

Oslo, Norway
1 review
5 of 5 stars Reviewed October 19, 2015

Great hotel for Business, excellent staff and restaurant etc. Wifi connection extremely frustrating. Restaurant in lobby area offers fantastic food...highly recommended. Gym very good, pool OK but a bit scruffy. Room decor OK, but will prob need a refurb in the next 5 years

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tim W
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your feedback and very sorry to hear of your recent experience at our hotel and I apologise we were not able to provide you with the quality of service you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very... More 

Johannesburg
1 review
5 of 5 stars Reviewed October 19, 2015

This is one of South Africa's best hotels both in terms of the experience and value for money. Great rooms, comfortable beds, centrally located. The staff are friendly and professional. They serve a great breakfast - the Birchers Muesli and Bean Curry with a Roti are highlights

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MorewoodDude
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back in the not too distant future. Yours Sincerely, Markus More 

Pretoria
2 reviews
4 of 5 stars Reviewed October 19, 2015

I really enjoyed staying to Hilton Hotel Durban. It is at close proximity with Durban ICC where i was attending the Summit. it is really a wonderful hotel. I will definitely stay in this hotel again when I visit Durban again. i Will also recoomend this hotel to my collegues, friends and family members. i think this is one of... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Neil M
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back in the not too distant future. Yours Sincerely, Markus More 

cape town, South Africa
1 review
4 of 5 stars Reviewed October 16, 2015

great staff and food is getting better off long term decline. Staff actually listen and respond to problems. Numerous facility upgrades also increasing value proposition. Would come back again just because management promises to fix areas that were deficient have been carried through

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Riad K
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Durban services to your liking. We look forward to welcoming you back in the not too distant future. Yours Sincerely, Markus More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $75 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, HotelTravel.com, Odigeo, Agoda, Hotwire, Travelocity, Priceline, Booking.com, Cancelon and Hotels.com so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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