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Hilton Durban

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12 - 14 Walnut Road, Durban 4001, South Africa
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Hilton Durban
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1,066 Reviews from our TripAdvisor Community

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Showing 990: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Helpful and very kind staff very nice food there. Recommended hotel to chill. Stayed a few nights there and was top class keep up the good work!!!!! I really had a fun time . Very cool and innovative design and architecture.

Helpful?
Thank Umeshan P
West Bloomfield, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We were there during huge conference, which we were not part of. Hotel Service was excellent, in spite of how busy everyone was. Very upscale hotel. Ernie Els Restaurant on site was excellent service, food and value.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank TMAS925
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I am glad to hear you enjoyed staying at Hilton Durban! It's fantastic to hear you enjoyed our comfortable rooms and our new Ernie Els Big Easy Restaurant. We're delighted to know our staff went above and beyond to provide you with excellent service. Your praise and kind words will be passed on. We look forward to... More 

San Ramon, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Hilton has new rooms and they are very nice. The business lounge has breakfast, high tea and happy hour on an evening. It was great to get bottled water and food there and the restaurant they have has an amazing amount of food for breakfast. The big easy is their main restaurant and the service is a little slow... More 

Helpful?
Thank Alatini21
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for staying with us during your recent trip to Durban. We greatly appreciate your decision to share your valued feedback with us on Tripadvisor. I am glad to see that you were content with our hotel’s central location. Furthermore it was my pleasure to read that you enjoyed the service our staff provided and dining... More 

Falls Church, Virginia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel is in a great location if you are traveling into Natal on the N3 or up or down the coast. The hotel was full when I checked in, but there was not a cue to wait in, just one person being helped each by two staff at check-in. Each staff person was quite happy to engage in long... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank l0nnij
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to leave us your feedback on TripAdvisor. I appreciate your comments and concerns, as that gives us an opportunity to hear what we can improve upon-straight from you the guest. Your comments have been shared with our Executive Committee and our Front Office Manager, as we want you to know you... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service, well trained staff. Room was stunning and perfectly clean. Rooms are spacious and bathroom had all amenities. Breakfast had everything you need. Staffordable welcome and professionalism was inspiring.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 335rossc
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to leave us your feedback in a review! I am so pleased that you enjoyed your recent stay with us. We look forward to welcoming you back in the near future. Yours Sincerely, Markus More 

Johannesburg, South Africa
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here as soon as the upgrades to the suites were completed and was present for the opening of the new executive lounge. All I can say is AMAZING!!! This is a totally different hotel. The suites have been fully upgraded and the new executive lounge is world class. The GM personally came through to welcome me and gave... More 

Helpful?
Thank RashaadRayman
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your repeat stays and review! As you noticed, we recently renovated our guest rooms / suites and opening of the new Business Lounge to improve the decor, furniture and wall finishing and it's great to hear you found this product clean and appealing and of course AMAZING!!! We look forward to your next visit.... More 

Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

As you would expect with all five star hotels- the facilities and services would need to be of good standing. However we found the staff at this particular Hilton to be absolutely lacking customer service. We had made a complaint to the manager and yet after 10days have had no response. The breakfast staff dropped a knife on my wife's... More 

Helpful?
Thank Bnaicker
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your recent review. I apologize for the issues that you experienced during your stay with us and rest assured these have been fully investigated. I have addressed your feedback to our Executive Committee and the Food and Beverage Manager and remedial action has since been taken. We hope you will give us another chance... More 

Johannesburg, South Africa
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We only spent one night here because we came for a meeting but it was great. The bed was comfy and the room was spacious. Wish I spent more time there. Loved the food at the restaurant too. Will definitely return soon. Very friendly staff.

Helpful?
Thank youbabyandi
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for your recent stay and for taking the time to share your valued feedback. We highly appreciate your input and hope to be able to give you a warm welcome back in not too distant future. Yours sincerely Markus More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Everything was good: the staff was very polite and welcoming; food was good; the room was calm). However, one thing was wrong: My camera was stolen in my room (when I attended a conference outside the hotel), but I could not demonstrate such a declaration empirically because I realized that fact once I came back home. My luggage was unlocked... More 

Helpful?
1 Thank Walid B
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of your missing camera and I apologize for the delay in responding but rest assured a thorough investigation... More 

Johannesburg
1 review
5 of 5 stars Reviewed 1 week ago

I was upgraded to a suite coz I had my kids with me. Top service overall. Breakfast was Devine. Staff was very very hospitable. Will definitely stay there again and again. No hassles and hassle free Internet and parking.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ridwaan Ahmed L
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to thank you personally for having time to share your valuable review with us following your recent stay at the Hilton Durban. I am thrilled to read that your overall stay with us was a positive experience and truly delighted that we were able to WOW you and your family in our new Suites.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $74 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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