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Hilton Durban

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Hilton Durban
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1,129 Reviews from our TripAdvisor Community

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Showing 1,053: English reviews
Sydney, Australia
2 of 5 stars Reviewed 2 days ago NEW

I did not enjoy my stay at all at the Hilton in Durban. First of all, when we checked in, the hotel would not accept payment with the card my employer used to reserve the room (my employer was paying for my stay). So, I had to have payment for the whole 1 week stay reserved on my personal credit... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Laura S
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had one of the refurbished rooms, only improvement would be to make the aircpn more effective. Great gym and facilities for business and meetings. Location idela for Durban area and plenty of security visible.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank philipwT2590ZK
Dallas, Texas
Level Contributor
172 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

On the last day of my stay, I discovered that the toilet had layers of brown crusty residue on the underside of the seat. This could only be human waste that had NEVER been cleaned. (I have the photo to show this.) This was extremely disgusting, and the the toilet seat should be replaced rather than simply cleaned. I have... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joe P
Ladysmith, South Africa
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We thoroughly enjoyed our stay. The facilities were excellent, but I feel it is a bit over priced. The location was good, as we had to attend a Business Conference at the ICC. Perhaps Management should consider partnering with Companies that are hosting Conferences at the Icc, and offer a reduced rate. This would increase the occupancy rate at a... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank chiararH5814MJ
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the Hilton for 2 nights of our 2 week stay in Durban. It is a lovely hotel with helpful staff and nice, big clean rooms. Only issue we had was they did not have our booking on their system and made no effort to sort it out. In the end we found another hotel closer to the beach... More 

Helpful?
Thank Amy E
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you very much for taking the time to send in your review after staying at Hilton Durban. I am very sorry to hear of your issue at the Front Desk/Reservations regarding your booking and have certainly addressed this with both our Front Office Manager and Reservations Manager and sincerely apologize for this. The service your received... More 

Nairobi, Kenya
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

What value is there in being a HH member if I cannot secure late check out by 2-3 hours? I asked three times on two consecutive days and was told that I could not have an answer until the morning of check out. When I asked at the front desk the morning of check out, I was told that my... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank you54
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your feedback regarding the issues regarding guaranteeing a late-check-out prior to day of departure. I sincerely apologize that we did not provide you with the high quality of services and helpfulness that you deserve and have addressed this with both our Front Office Manager and Reservations Manager. We know how important a late check-out... More 

Pietermaritzburg, South Africa
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is very nice, clean and friendly staff. Breakfast buffet was good. However: Had to ask for slippers (no Hilton branding on the slippers). Had to pay for parking every time we left the building, which was annoying. Shower knob was extremely hard to turn. Advised reception but maintenance never arrived. Service & standards across the Hilton chain should be... More 

Helpful?
Thank Disco_Legends_Pmb
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thanks for your feedback and recent stay. While we're glad to hear you enjoyed our guestrooms and staff, our team strives to provide personalized service to each guest and we're disappointed you did not find this as such and have addressed your issues regarding no slippers, parking ticket not being validated for entire stay and shower working... More 

Johannesburg, South Africa
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This has been my 3rd visit in as many months to Hilton Durban. I have to say they just get better with each visit. The idea to renovate the rooms is brilliant especially as the design of the new rooms are absolutely gorgeous. As a diamond member every member of the staff we encountered went above and beyond to make... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hashcdat
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest It was wonderful to welcome you back! Thank you for your fantastic review and posting it to TripAdvisor! We appreciate your loyalty as an HHonors member and are glad to be able to provide an upgrade to your stay. I would like to take this opportunity to inform you that we do offer Halaal and Kosher meals... More 

1 review
5 of 5 stars Reviewed 1 week ago

Excellent Professional Staff. Room was very clean had a lovely view. Room service was excellent. Washing done timeously and delivered beautifully. Gorgeous platter delivered to room as a welcome. Simply cannot fault the hotel. The Big Easy restaurant excellent food .

Helpful?
Thank Ross C
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you so much for your positive review and your high scores! This will certainly create a new air of motivation for the entire team. We are so pleased to see that you fully enjoyed your stay with us. Nowadays only people and brand quality make the difference and we are extremely proud of our talented and... More 

Lagos, Nigeria
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Hilton Durban for a weekend. The hotel facilities was excellent, the staff were extremely helpful and paid attention to our needs. Getting a complimentary upgrade which gave us access to the Executive was the icing on the cake. Only one small suggestion to have more variety at the lounge. Overall, the experience was great and have... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anajonue
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate you taking the time to share your 5 star review. I am thrilled to see you were highly impressed with both our facilities and service levels from our customer focused team, I simply cannot wait to share your feedback. I do hope you will return to us again in the not too distant future. Yours... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $86 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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