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Hilton Durban

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Hilton Durban
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1,342 Reviews from our TripAdvisor Community

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Showing 1,251: English reviews
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Groblersdal, South Africa
Reviewed yesterday NEWvia mobile

Being members of Hilton Honors, we had superlative expectations.From arrival to departure tons of disappointment fell on us.Our room did not have sleepers and gowns for which we called reception.Beds are only done late in the afternoon!!!! Least said about VASCO restaurant the Better!!!started three/ four days ago Make travelers aware of your Hidden costs--- Packing at 80 per day...

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Helpful?
Thank NoahRasy
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest First of all, I would like to thank you for taking the time to inform me of the disappointment you experienced with your recent reservations at Hilton Durban. Please accept our apologies for the level of service you experienced. We, at the Durban, consistently strive to achieve high standards of service and regret that we failed to...

Pretoria, South Africa
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

I booked the hotel via booking.com ecause of the reputation of the brand and because it has a nice pool according to the pictures and was in direct contact with the hotel afterwards to book the airport transfer. When I had paid the supplement for the executive room it was only once I was in the room that I was...

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Helpful?
Thank Rainer F
About Hotel's Favorite Review
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guests Thank you for taking the time to tell us about your experience at the Hilton Durban. While we appreciate your kind regards toward the level of service provided by our team, it is regrettable to learn that you may have not fully enjoyed your stay with us. At Hilton, we strive to provide a superior service experience...

KwaZulu-Natal, South Africa
Reviewed 3 days ago NEW

Hilton standards need to improve further at Hilton Durban, also security needs to be tightened even more, + welcome staff outside and the entrance need to be much more warm, courteous and considerate always

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank muhammadhashima2016
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. As a DIAMOND Hilton Honors member, you are among our most valued guests. I sincerely appreciate your feedback and very sorry to hear of your overall experience, cleanliness of guestroom and delivery of Hilton Honors benefits. Our Executive Team is...

Harrismith, South Africa
Reviewed 3 days ago NEW

Check-in was slow. The room was spacious. Wi-fi was not working in the room. Out of six nights we spend at the hotel we had a problem with towels for four nights. On one night we got the towels at around 22H00 while we reported the matter from around 20H00 when we came back to the room. The hotel had...

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Helpful?
Thank MsimangaMR
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking time to write & give us your feedback. It gives us great insight into your experience in our hotel. We noted your comments regarding your towels, overall breakfast experience and the unexpected water leak in the parking area. Please accept my sincere apology for not being able to meet your expectations. I really...

Johannesburg, South Africa
Reviewed 1 week ago

My entire family loved it and we would highly recommend anyone staying at the Hilton Hotel in Durban. The Hotel catered for us being vegetarian with no egg and the meals were delicious and well thought out. Thank you for attending to our needs!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank trishaanag
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I would like to thank you for choosing Hilton Durban and for sharing your comment with us. We are happy to see that you have thoroughly enjoyed your stay with us and found the breakfast, facilities, room and service to your satisfaction. We work very hard to impress and take care of our guests making sure that...

Durban, South Africa
Reviewed 1 week ago

My family and I had the best weekend everything was up to date friendly staff and helpful with all requests added bonus was lounge access complimentary snacks n drinks all day long will definitely recommend hilton

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank fahimaa2017
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Yours sincerely Markus

Reviewed 1 week ago

The care and service was EXCELLENT. Staff were extremely courteous and friendly - living up to the brand standard. Service at breakfast was the best ever had in South Africa. We felt very comfortable and assured at all times. We will have no hesitation in recommending to friends and family

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank pungiel
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest I appreciate your positive feedback about your recent stay at Hilton Durban. We do take pride in serving all our guests’ needs the best way we can and really great that you will recommend to your friends and family. We look forward to welcoming you back soon! Yours sincerely Markus

johannesburg, South Africa
Reviewed 1 week ago

stayed at hilton durban with my family... I am muslim and got bacon served in my veg omlette at breakfast. will not return to this establishment even though the room quality was very good . very very dissapointed.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 278waheedac
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Please accept our sincere apologies that some areas of your stay did not meet your expectations and you had an unsatisfactory experience at breakfast. Its a shame that we were not able to turn you around and Make It Right before you left us. We hope to have the opportunity to host you again in the future...

Gauteng, South Africa
Reviewed 1 week ago

A busy but very private stay at this hotel. From the porter to reception all the way to cleaners & waiters were friendly & willing to assist. Elangeni Hotel can most certainly learn a few things from the way this hotel is run.

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Helpful?
Thank afzale
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team was friendly & accommodating and that you enjoyed a beautiful, comfortable room. Thank you again, we look forward to your return! Yours sincerely Markus

Pietermaritzburg, South Africa
Reviewed 1 week ago

As usual we had a very enjoyable, fun and relaxed long weekend at Durban Hilton. Helpful and obliging staff, a comfortable, upgraded room with complimentary breakfast and executive lounge access and lovely weather to make it the perfect stay👍

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank razinahaaroonakoo
MarkusMFritz, General Manager at Hilton Durban, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We are so glad you enjoyed the location of our hotel, found our newly refurbished rooms to be comfortable and our facilities to be enjoyable. We will see you on your next visit to Durban! Yours sincerely Markus

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hilton Durban is an iconic landmark hotel offering superior accommodations in a supreme location near the Durban International Convention Center. All rooms offer panoramic views of the city or the Natal coastline, with easy access to Durban's beaches and central business district, perfect for meetings or events. ... more   less 

Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $97 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, Agoda, Expedia, Travelocity, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban
Hotel Style:
#2 Luxury Hotel in Durban
#9 Business Hotel in Durban
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Durban staff and other travelers.
7 questions
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Questions? Get answers from Hilton Durban staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“request sea facing room.”
afzale, 1 week ago | Read review
“Choose another hotel.”
Zakera, Mar 18, 2017 | Read review
“Ask for a refurbished room.”
896geoffreys, Feb 18, 2017 | Read review
“Ask for a renovated room.”
rosaposer165, Jan 13, 2017 | Read review
“Ask for higher floors.”
85smangelek, Jan 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question