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The Waterfront Hotel and Spa

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The Waterfront Hotel and Spa
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174 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Lagos, Nigeria
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

So stayed there 2 nights and overall a bad experience. Glad I am leaving. Rooms are okay but expect lots of buzzing and shaking noises from the docks I guess. Don't know if it was just my bad luck but the hotel guests were very noisy and rowdy in the corridor and kept me up both nights. Would wake up... More 

Helpful?
Thank morenikel

Travelers are raving about these Durban hotels

Cape Town Central, South Africa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was at the above Hotel for 3 nights and was able to explore the area, be in walking distance of our function venue. My room was 1st Class and the hospitality welcoming and helpful. The manager on duty was friendly and welcoming and the food and breakfast were great too.

Review collected in partnership with this hotel

Helpful?
Thank Karen W
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

1. Hotel is definitely not what it purports to be from its website with impressive photos and narrative, which together with its room rates leads one to believe this is a 4* graded hotel when it is in fact a 3* hotel something it cleverly evades on its website. 2. No refrigerator nor bottled water in the rooms. 3. Room... More 

Helpful?
Thank miles247
Durban, South Africa
1 review
1 of 5 stars Reviewed 3 weeks ago

We had to wait very long at checkin as the reception was understaffed and they charge a surcharge for almost everything...a coke costs R25.00 but should you want to drink it in your room there is a surcharge of R30.00! They also say they offer wifi but it doesn't work! And they fail to tell you the hotel is a... More 

Helpful?
Thank kershawjames
Greater Johannesburg, South Africa
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Of'times when one revisit a place of good memories, one comes away with a sense of being cheated somehow... I can honestly say that our return to The Waterfront Hotel was every bit as pleasant as the first two times. It was sheer happenstance that we ended up there again but I can only describe it a fortuitous! The room... More 

Review collected in partnership with this hotel

Helpful?
Thank Loeloeraai
Johannesburg, South Africa
Level Contributor
7 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for four nights and while I was sceptical about the location of the hotel, the whole area has been revamped. While not walking distance to south and north beach, it is within walking distance of Ushaka Marine World. The rooms are beautifully designed, furnished and decorated, although the positioning of the shower is clumsy and... More 

Helpful?
Thank aidandaniel
JacoSV, Manager at The Waterfront Hotel and Spa, responded to this review

Dear Aiden Daniel I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

Cape Town, South Africa
Level Contributor
4 reviews
3 of 5 stars Reviewed 5 weeks ago

This hotel has the normal good service, clean room, smiling staff and awesome food a hotel are expected to have...but no WOW factor!! It's also is not child friendly (no kidz menu, no play/entertainment area).

Helpful?
Thank Wayne S
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good or not so good. We have taken notice of all your comments and have followed it up with the relevant departments involved in order to remedy the matter and... More 

Johannesburg
1 review
5 of 5 stars Reviewed August 17, 2016

The staff was very friendly and accommodating. We enjoyed our breakfast and dinner.It was delicious. Our room was neat and clean. The free WiFi came in very handy. They should remove the half demolished wall outside. It takes away the beauty of the place

Review collected in partnership with Amoma.com

Helpful?
Thank lindamX1965OO
JacoSV, Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 

Additional Information about The Waterfront Hotel and Spa

Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4000, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $64 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
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Hotel Style:
#4 Spa Hotel in Durban
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