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The Waterfront Hotel and Spa

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The Waterfront Hotel and Spa
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167 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Johannesburg, South Africa
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel for four nights and while I was sceptical about the location of the hotel, the whole area has been revamped. While not walking distance to south and north beach, it is within walking distance of Ushaka Marine World. The rooms are beautifully designed, furnished and decorated, although the positioning of the shower is clumsy and... More 

Helpful?
Thank aidandaniel
JacoSV, Manager at The Waterfront Hotel and Spa, responded to this review

Dear Aiden Daniel I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

Cape Town, South Africa
Level Contributor
4 reviews
3 of 5 stars Reviewed 6 days ago NEW

This hotel has the normal good service, clean room, smiling staff and awesome food a hotel are expected to have...but no WOW factor!! It's also is not child friendly (no kidz menu, no play/entertainment area).

Helpful?
Thank Wayne S
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good or not so good. We have taken notice of all your comments and have followed it up with the relevant departments involved in order to remedy the matter and... More 

Johannesburg
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very friendly and accommodating. We enjoyed our breakfast and dinner.It was delicious. Our room was neat and clean. The free WiFi came in very handy. They should remove the half demolished wall outside. It takes away the beauty of the place

Review collected in partnership with Amoma.com

Helpful?
Thank lindamX1965OO
JacoSV, Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Upon arrival the desk clerk was friendly and helpful , a lady staff member walked me to my room which was surprising - never got that kinda service from other hotels.The rooms were amazingly clean and tidy - thumbs up to the cleaners.Overall a 10/10 stay for me.

Review collected in partnership with Amoma.com

Helpful?
Thank faroukb573
JacoSV, Rooms Division Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

Durban, South Africa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

had trouble with reservation, room details not specified on any online channel, family room is not a family room, had to take a second room, staff dont get back to you. actual room was nice, seems fairly new, comfy bed and restful sleep aside from construction opposite the street starting early even weekends

Helpful?
1 Thank jacojacobs50
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good or not so good. We have taken notice of all your comments and have followed it up with the relevant departments involved in order to remedy the matter and... More 

Europe
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

During a large conference I stayed at the Waterfront Hotel. The hotel accommodation is very nice room (great view from 4th floor) and very comfortable beds. Windows can even be opened which allowed fresh winter air to come in. Rooms and rest of hotel seems newly renovated. Best asset is that the hotel staff is very good, very friendly and... More 

Helpful?
1 Thank Huthpotsch
JacoSV, Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always Kind regards Fathima Hassain Rooms Division... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Hotel was lovely, nice modern decor and one of the best buffet breakfasts I have had. Friendly staff and it was nice to stay on Durban and be so central. Walking distance from ushaka and main Durban beachfront which was lovely. Atrium section was also lovely to have cocktails at.

Helpful?
1 Thank kerryf778
Washington DC, District of Columbia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago via mobile

I spent a week at this hotel in July 2016 during the international AIDS conference. The hotel looks nice, and has a (mediocre) restaurant attached, but there were innumerable irritations of staying here. When I arrived, fresh off of over 16 hours of flying, I was exhausted and ready to get to my room. However, several staff were dilly-dallying around... More 

Helpful?
Thank C P

Travelers are raving about these Durban hotels

Basel, Switzerland
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 18, 2016 via mobile

The Hotel is expensive Service very poor. Noisy and Staff very unfriendly Wie spent 3 weeks in South africa with outstanding awsome Hotels The only good Part of the Hotel is the Safe parking lot Anyway Avoid this Hotel umless You Are at a Congress and have no otter choice

Helpful?
Thank andreasfwidmer
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good or not so good. We have taken notice of all your comments and have followed it up with the relevant departments involved in order to remedy the matter and... More 

Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2016

Nice hotel and great (helpful) staff, but it was difficult to find the hotel entrance because of the work on the road leading to the hotel. The detour was not clearly marked. Roadworks (outside) started at 7 am, but this was not an issue as I was up and on my way to breakfast. The area around the hotel is... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Charles P
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guests Thank you so much for taking the time to give your valued and detailed feedback about our hotel and your experience. We value all guest feedback whether good. We have taken notice of all your comments. We thank you for assisting us in improving our service and product in future. Kind Regard JacoSV More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 

Additional Information about The Waterfront Hotel and Spa

Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4000, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range: $67 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Durban
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