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Emerald Resort & Casino

1,059 reviews
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Traveler (128)
Room & Suite (17)
Pool & Beach (11)
Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travelers talk about
“animal world”(97 reviews)
“emerald resort”(110 reviews)
“aqua dome”(70 reviews)
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,059)Write a Review
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1,052 results
Traveler rating
428
338
159
74
53
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LanguageEnglish
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428
338
159
74
53
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All reviewsanimal worldemerald resortaqua domebush lodgebreeze restaurantadventure golften pin bowlinganimal parkputt putthigh stakeswall climbingshuttle serviceget awaythe rivervalue for moneywhole familyself catering
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1 - 5 of 1,052 reviews
Reviewed 2 weeks ago

Unfortunately I have to say that their 3 star rating is very questionable. The service was slow at the restaurant, and the drinks were not great at all. It took forever to be prepared. It wasn't even served in the correct glasses. The camping sites...More

Thank taniawilliev
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 1 week ago

Hello taniawilliev Thank you for your review and comments. Your feedback is appreciated. I apologise that your experience at the Resort did not meet with your expectations or our normal high standards. I will certainly be passing these comments onto the respective management teams in...More

Reviewed 2 weeks ago

Checked into the river resort and very disappointed. The chalets are outdated and poorly maintained, with cupboard falling off their hinges. By 7pm we had still not received our bath towels and had to bath with our swimming towels, however, woke this morning to towels...More

Thank Samantha L
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 2 weeks ago

Hello Samantha L Thank you for your review. We appreciate the feedback. Thank you too for your positive comments regarding Aquadome and Pins. I apologise that your experience at the Resort did not meet with your expectations or our normal high standards. I have sent...More

Reviewed 3 weeks ago

Stayed for two night at the river chalets , 4 sleeper. The chalets are dated but clean and comfortable, what you would expect from a 3 star resort. Emerald resort is however excellent for kids and teens. The aquadome is nice with lots of fun...More

Thank Lenthiss
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 2 weeks ago

Hello Lenthiss Thank you for your review. We appreciate the feedback. I am pleased that you enjoyed many of our entertainment facilities on the property. As the premier leisure and business destination in the Vaal we certainly do cater to the entire family and are...More

Reviewed 3 weeks ago

My wife and I recently stayed in one of the Bush Lodges at this resort in a single en-suite bedroom with living area and kitchenette. We took our breakfasts at the hotel and the food, presentation, and service was great. We can certainly recommend this...More

Thank abcdef493
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 3 weeks ago

Hello abcdef493 Thank you for your review, recommendations and rating us the maximum on TripAdvisor. I am pleased that you and your wife had such a good time with us. As the premier leisure and business destination in the Vaal we certainly do cater to...More

Reviewed 4 weeks ago

We stayed in the self catering chalets at beginning of December. Emerald Resort main centre is lovely and well run. Chalets are in desperate need of maintenance - paint peeling off the walls etc. Very tired looking. It was incredibly hot when we were there....More

Thank Geraldine M
Response from X3962GBlaurentp, Manager at Emerald Resort & CasinoResponded 3 weeks ago

Hello Geraldine M Thank you for your review. We appreciate the feedback. I apologise that your experience at River Resort did not live up to your expectations or our normal high standards. Please be assured that I will take your comments to the respective team...More

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About
Awards & Recognition
Travelers' Choice
2017 Winner
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Parking
Room Service
Spa
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Laundry Service
Free Parking
Meeting Rooms
Conference Facilities
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Business Center with Internet Access
Concierge
Banquet Room
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Outdoor pool
Spa
Indoor pool
Details
Price range
$35 - $198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$35 - $198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (128)
Room & Suite (17)
Pool & Beach (11)
Dining (1)
Hotel & Grounds (100)
Business Center & Event Rooms (5)
Family and Play Areas (4)
Bathroom (2)
Questions & Answers
Ask a question
selvaganthievijaym
March 14, 2017|
AnswerShow all 2 answers
Response from X3962GBlaurentp | Property representative |
Hello selvaganthievijaym Thank you for the question. The reviews on TripAdvisor are from a personal perspective and experience. Although there are some negative reviews (as all service orientated organisations have), the... More
1
Vote
Geoff G
March 6, 2017|
Answer
Response from X3962GBlaurentp | Property representative |
Hello Geoff, unfortunately, due to health and safety, we do not allow pets at the Resort.
0
Votes
Room Tips
"The lodge is very quiet, safe and really enjoyable. However, mosquitos thrive in this environment and take..."
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"Try to get a room at the rear overlooking the park down to the river."
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"Beautiful finishes, restful and luxurious"
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"dont go people"
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