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Sandton Sun

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Corner Fifth And Alice Streets Sandton, Sandton 2196 South Africa
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Traveler (479)
Room & Suite (142)
Dining (55)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#6 of 82 hotels in Sandton
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of Johannesburg's business district and connected to the most luxurious shopping centre in the city, the hotel offers 5-star accommodation and a range of business and leisure facilities to all travellers, including state-of-the-art boardrooms, conference and banquet facilities. The menus at the award-winning restaurants are seasonal and sustainable while the outdoor deck offers breath-taking views of the city. Everything from a sundowner deck to a luxurious spa can be found under one roof, highlighting accessibility and connectivity
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Rooftop bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Minibar
Cable / satellite TV
Flatscreen TV
Room service
Safe
Telephone
Clothes rack
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Afrikaans
1416Reviews20Q+A100Room tips
Traveler rating
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Popular mentions
Illumiknow Cape Town wrote a review Jan 8
Cape Town, South Africa89 contributions93 helpful votes
Disturbing experience from condition of the rooms to food and food options. As for hotel staff- these people do a job- they don’t care about their guests- it’s clearly a management problem.The location remains good- close to the malls in Sandton but this hotel would be excellent as a 3 star.
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Date of stay: January 2022Trip type: Traveled with family
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Response from Trevor Wolverson, Other at Sandton Sun
Responded 2 weeks ago
Dear Noor K, Thank you for choosing Sandton Sun and for taking the time to share your experience on TripAdvisor. At the onset please accept our sincere apologies regarding your experience with our rooms, food and service expereince. We would appreciate the opportunity to engage your for further feedback on the specific shortfalls regarding the rooms food and service so that we may rectify these and improve on the guest experience. Please may I request you to send me an email on trevor.wolverson@tsogosun.com and I will reach out to you by way of email or a courtesy call. Looking forward to your feedback. Thank you for bringing this to our attention as this enables us to improve Best Wishes, Trevor Wolverson Food & Beverage Manager
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brendanbeder wrote a review Nov 2021
London, United Kingdom2 contributions
This is a great hotel in a wonderful location with direct access to Sandton City shopping centre. The rooms and beds are very comfortable with a good size bathroom with lovely bath and shower. . The decor is sophisticated, the pool deck a perfect size and with good breakfasts. The staff at the hotel are absolutely incredible and were very helpful in allowing us a very late checkout due to a late flight. Thank you! Highly recommend!
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Date of stay: November 2021Trip type: Traveled as a couple
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Response from Trevor Wolverson, Other at Sandton Sun
Responded Nov 30, 2021
Dear bredanbeder, Thank you for staying at Sandton Sun and for taking the time to share your feedback with us. Thank you for the positive comments on our Hotel and well as your experience with our staff, we will most certainly share your feedback with the hotel team! We look forward to welcoming you back. Regards Trevor Wolverson F&B Manager
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Haris M wrote a review Oct 2021
4 contributions
Unfortunately it's sad to say. But this Hotel was my Favorite. We have stayed 4 nights and the Hotel provides very bad Service. Starting from waiters Service on the Bar delaying every time you ask for an order. The waiter are very distracted. The Hotel started with DJ with loud sound till 10pm. You can hear the sound even on 19th Floor. The Environment is now very Bad. With lot of Girls looking for a customers.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Trevor Wolverson, Other at Sandton Sun
Responded Oct 21, 2021
Dear Valued Guest Thank you for raising the issues that have occurred during your stay with us. The service you received was certainly not befitting a five star establishment and I truly regret that your experience fell short of any expectations one should have of a five star hotel. I have taken your feedback to heart and have shared this with the restaurant team to improve on our service levels. We appreciate your feedback as it enables us to improve on our shortfalls. We look forward to welcoming you back. Warm regards
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Curious800632 wrote a review Oct 2021
Los Angeles, California5 contributions2 helpful votes
Upon arrival, the man conducting the Covid protocol temperature check was so awful that I felt like he was attempting to get to my neck and chest. The check in clerk made some disparaging remarks about my handwriting. The morning staff take forever to get people seated for breakfast, the Mano of the employee are pleasant and professional. The 6th floor restaurant becomes a brothel after 8:00 PM. The place fills up with scantily clad trashy young women who order 1 drink and nurse that 1 drink all night while they make their rounds looking for clients. Really awful and off putting. WORST EMPLOYEE OF THE MONTH - ITUMELENG, most unprofessional, egotistical and rude employee and has no business having contact with customers. During my check out. He refused to explain the charges on my bill, failed to explain the duplicate billing for breakfast on 2 conservative days. Rather than address my concerns, he had me wait while he openly flirted with a male guest. Holding his waist, pouting and gesturing incessantly, he appeared to be gleefully engaged with the make guest on my time ignoring my questions. Overall not a pleasant experience.
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Date of stay: October 2021Trip type: Traveled on business
1 Helpful vote
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Response from Robert Jasper, General Manager at Sandton Sun
Responded Oct 15, 2021
Dear Valued Guest Thank you for raising the issues that have occurred during your stay with us. The service you received was certainly not befitting a five star establishment and I truly regret that your experience fell short of any expectations one should have of a five star hotel. I have taken your feedback to heart and I sincerely appreciate you taking the time to inform us of your stay at the Sandton Sun. I would therefore like to use this opportunity to offer my sincerest apologies for the inconveniences caused to you. We would like to welcome you back. My Rooms Division Manager will be in contact with you. Warm regards
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Naiara W wrote a review Aug 2021
Sao Paulo, SP7 contributions9 helpful votes
Overall the hotel is great and a great hotel for business trips. But Vinny, the concierge, is really lovely, fast and helpful, it was definitely the highlight of my visit :) I needed for several small things and he was perfect in all of them. thank you Vinny!
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Date of stay: August 2021Trip type: Traveled on business
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Response from Trevor Wolverson, Other at Sandton Sun
Responded Aug 11, 2021
Dear naiaraw2017, Thank you for choosing Sandton Sun. We appreciate the great feedback and will most certainly share with Vinny and the team. We look forward to welcoming you back.
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PRICE RANGE
$165 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandton sun hotel sandton, sun hotel sandton
LOCATION
South AfricaGautengGreater JohannesburgSandton
NUMBER OF ROOMS
326
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Frequently Asked Questions about Sandton Sun
Which popular attractions are close to Sandton Sun?
Nearby attractions include Sandton City Shopping Centre (0.09 miles), Jack Friedman Sandton City (0.2 miles), and Auto & General Theatre On The Square (0.3 miles).
What are some of the property amenities at Sandton Sun?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sandton Sun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sandton Sun?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandton Sun?
Yes, secured parking is available to guests.
What are some restaurants close to Sandton Sun?
Conveniently located restaurants include Trumps Grillhouse and Butchery, The Big Mouth, and Hard Rock Cafe.
Are there opportunities to exercise at Sandton Sun?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Sandton Sun have an airport shuttle?
Yes, Sandton Sun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandton Sun have airport transportation?
Yes, Sandton Sun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandton Sun?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandton Sun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.