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The hotel is very very nice. The rooms are very clean and a decent size. The staff are very friendly. The rooms have a nice bathroom, comfortable beds, tv, A.C. and Wi-Fi the restaurant attached to this hotel has great food and service. There is...More
Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded 2 days ago
Thank you for taking the time to share your feedback regarding your recent stay with us.
We are delighted to see that you had a wonderful stay with us and we hope to have the opportunity to welcome you back soon!
My husband and I recently stayed at the Protea Hatfield Hotel and was very displeased about our stay.
We checked in on Saturday 09 December 2017 for an overnight stay as we were attending a concert at time square casino that night.
We returned to...More
1 Thank natasha0701
Response from Pieter B, General Manager at Protea Hotel Pretoria HatfieldResponded 4 weeks ago
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Pretoria Hatfield.
Please accept our sincere apology for the construction and the noise that was caused.
Upholding our commitment to provide...More
Housekeeping is not up to standard for a Protea Hotel.
1. Requested an non-smoking room but room smelled of smoke of previous guest.
2. First morning they cleaned they broke the curtain rail and did not fix it left it broken when we want to...More
Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded 5 weeks ago
Thank you for taking the time to share your honest feedback regarding your recent stay.
I would like to thank you for taking my call regarding your feedback.
As mentioned, we are going to do a full investigation into what happened from our...More
Stayed 2 nights. Location is reasonable. They were doing some renovations. The 2nd night came across some very drunk people(fall over drunk) in hotel car park upstairs. A bit worrying at 8pm. Hotel had a launch of the restayrant with loud music. Not comfortable at...More
Thank Marc W
Response from PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria HatfieldResponded December 4, 2017
Dear Marc W,
Thank you for taking the time to share your experience regarding your recent stay with us.
We appreciate the detailed feedback as it assists us in knowing the areas we can improve on and also the areas we are doing well in....More
Service incredibly slow, when we complained there was no apology only that it was because of the Ravioli was not ready. Which when it did arrive was over cooked. The waiter then tried to clear my plate away when I was still eating from the...More
Response from PH-Hatfield, General Manager at Protea Hotel Pretoria HatfieldResponded November 24, 2017
Thank you for the review, we will investigate this incident to ensure this never happens again.
We truly hope that you will reconsider staying with us again in the future when your travels brings you back to Pretoria
$59 - $91 (Based on Average Rates for a Standard Room)
Star rating provided by TGCSA.
Number of rooms
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