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Protea Hotel Hatfield

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Protea Hotel Hatfield
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104 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Auckland, New Zealand
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is approximately a 500 meter walk from the Hatfield Gautrain Station and was very easy to find. The area is mostly residential but there is a small shopping center across the road that has a supermarket. Close to the hotel is plenty of "fast" food places to eat. There was always plenty of people around. But if were... More 

Helpful?
Thank Marie_Holdy
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear Marie_Holdy, Thank you for taking the time to send your feedback regarding your recent stay with us. Our service delivery is a key aspect of our hotel and I am concerned to see that it not the service that you experienced during your stay with us. It is important for us to know as we believe if we fail... More 

Gaborone, Botswana
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Hotel in the city next to restaurants and mall but if you are to stay for a long time is not the best place to be,, drainage smelling and the rooms are very small if you are with children they have no place to play But the staff is the best ever

Helpful?
Thank Evehb
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Good Day Evehb, Thank you for taking the time to send us your feedback regarding your stay with us. As a valued GUEST, we aspire to deliver exceptional service that you leaves you with a memorable experience. I am disappointed to see that this was not the case during your stay. Please accept my sincerest apologies for the smell you... More 

Travelers are raving about these Pretoria hotels

Pretoria, South Africa
1 review
2 of 5 stars Reviewed 2 weeks ago

i just wanna talk about the food at Protea hotel, it is terrible believe me. i didn't like the menu and on some the taste. tonight the porridge was half cooked and there was no rice or samp to supplement it, i mean really?but otherwise the staff's service is perfect, esp. Mapula, its pity i don't know her surname but... More 

Helpful?
Thank coniraswi
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear coniraswi, Thank you for taking the time to send us your valuable feedback regarding your stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the poor food quality you received at our restaurant. We... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 25, 2016

I enjoyed myself. It was clean and comfortable and the staff were competent. It's unfortunate that there was no water in the morning and no sense of urgency to assist us when we reported it. The lift also malfunctioned and I had to take the stairs to offload my luggage.

Helpful?
Thank Treemonkey J
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear Treemonkey J, Thank you for taking the time to send us your feedback regarding your recent stay with us. As we constantly strive to deliver exceptional service that leaves our GUESTS with a memorable experience. It is a concern to see that we did not achieve that during your stay. Please accept my sincerest apologies for the fact that... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2016 via mobile

Having to wait 20 minutes to check in while staff chat to non-guest friends. Being woken up constantly while other guest slam doors, talk so loudly they were heard in the cape and than had a party along with a strong BO smell on bedding are some of the pleasures awaiting me for my stay. Never ever again will i... More 

Helpful?
Thank Brett B
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear Brett B, Thank you for taking the time to complete the GUEST Satisfaction Survey in regards to your recent stay at the Protea Hotel Pretoria Hatfield. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the tardy... More 

Kimberley
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 19, 2016

Protea hotel Hatfield was extremely comfortable, and all the staff are wonderful. I had a major problem with the location of the area where the hotel is situated, as I seemed to be constantly 'bothered' with people 'begging ' for money. As I was travelling alone this was a major concern for me.

Helpful?
Thank 558lesleyn
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear 558lesleyn, Thank you for taking the time to send us your feedback. I am delighted to hear that you enjoyed our hotel for what we had to offer and that we exceeded your expectations in that regard. Thank you for your feedback regarding the exterior of the hotel. It is unfortunately not something we can control by ourselves but... More 

London
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 6, 2016 via mobile

Protea hotel Hatfield is a nice hotel. The rooms are clean, the staff are polite and respond very quickly to the needs of guests. I was actually treated like a prince, I even got a 3hr late check-out cos I had a late flight. The wiring lounge is super. I got the chance to crash for like 2 hours before... More 

Helpful?
Thank romexLondon
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear romexLondon, Thank you for sharing your experience at the Protea Hotel Hatfield. As a Valued GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

Its a good Hotel food is good staff is good i had only one problem for the price you pay you can rather stay in a good geust house for cheaper and have a bigger room the hotel rooms are verry small if you are a couple i would sugest to find a bigger place

Helpful?
Thank Boerseun111
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear Boerseun111, Thank you for taking the time to send us your feedback regarding your recent stay with us. As we constantly strive to deliver exceptional service that leaves all our GUESTS with a memorable experience, it is disappointing to see that we did not achieve that completely during your stay. Please accept my sincerest apologies that we did not... More 

Mafikeng
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 22, 2016 via mobile

Very clean rooms, hotel is closer to amenities and a vast choice of restaurants to eat from if one does not prefer hotel dining. The rooms though small, they are quite cozy. The drive to the parking is not a pleasant one especially with the traffic alert light not working. Parking in other floors becomes very dangerous. Otherwise, the hotel... More 

Helpful?
Thank xoliswal
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear xoliswal, Thank you for sharing your experience at the Protea Hotel Hatfield. As a valued GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We would like to inform you that we are in the... More 

Polokwane, South Africa
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 12, 2016

It doesn't have so many things to offer but the sleeping was so peacefully and quite in such a way that we forgot it was time to check-out. Location is so perfect, there's almost everything around the hotel.

Helpful?
Thank phumudzo_nesane
PH-Hatfield, Rooms Division Manager at Protea Hotel Hatfield, responded to this review

Dear Phumudzo, Thank you for sharing your experience at the Protea Hotel Hatfield. As a Valued Customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

34 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Sophisticated Pretoria accommodation. Protea Hotel Hatfield is situated in the trendy and upmarket suburb of Hatfield. Ideally positioned close to tourist attractions, business centres, shopping malls, embassies and sports stadiums. What more could a business or leisure traveller ask for? It also offers easy access to a host of entertainment venues and restaurants in Pretoria, as well as the Union Buildings and University of Pretoria. The Protea Hotel Hatfield comprises 119 contemporary rooms, designed to offer fashionable yet comfortable accommodation in Hatfield. Every room offers en-suite bathrooms, air-conditioning, colour LCD televisions, Wi-Fi connectivity and secure digital safes. Bring the kids and take advantage of babysitting services and a 24-hour reception desk, or enjoy satellite TV channels and the bar facilities. As a central hotel in Pretoria, the Protea Hotel Hatfield is located within walking distance of leading attractions and landmarks in Pretoria. These include the University of Pretoria, Loftus Versveld sports stadium and the Hatfield Gautrain station, as well as bus routes and 24-hour medical centres. Enjoy easy access to all major roads and highways, as well as to O.R. Tambo Airport and the city of Johannesburg. Whatever your reason for travelling to Pretoria, you could not ask for a more perfect location for your Hatfield accommodation requirements. ... more   less 

Additional Information about Protea Hotel Hatfield

Address: 1141 Burnett Street, Pretoria 0083, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $52 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel Hatfield 3*
Number of rooms: 119
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