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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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470 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Reviewed March 2, 2015

I booked rooms at Sheraton Pretoria for a recent delegation we hosted in Pretoria. I also used this hotel as the venue for one of the delegation's mid-sized dinner events. I experienced very friendly service from the hotel's staff, the rooms were in good condition and the hotel accommodated many of my special requests and questions (inevitable when hosting a...

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Helpful?
Thank brigid.boettler@gmail.com
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Brigid, We couldn't ask for a more complimentary review. Thank you! We are delighted that all went according to plan and that your overall expectations were exceeded. Commending the associates, and especially Jacqualine for her great efforts are really appreciated. We're looking forward to hosting your next event. Warm regards, Pascal Fouquet General Manager

Brasilia
Reviewed February 25, 2015

This is not the best option in Pretoria. The hotel is outdated as a whole, although the entrance hall is not that bad. The room is old, some people complained about noise from the street. The only positive point is the bed, which is very good and comfortable. I could not take the breakfast anymore after one week at the...

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Helpful?
1Thank Ana_Brasil
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ana_Brasil, We would like to thank you for having shared your experience with the TripAdvisor travellers. We sincerely regret that some of the hotel facilities did not completely meet your expectations, especially the traffic noise and we hope you will accept our most sincere apologies for the inconvenience caused by this. It's good to know that you liked the...

Dordrecht, The Netherlands
Reviewed February 13, 2015

Staff in this Sheraton are great. Some of them a bit casual (just the way we like it), but all of them very polite and nice. There is nothing much to see in Pretoria for tourists like us, other than the Union Building and the park in front. And it turns out, the hotel is facing the Union Building. It...

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Helpful?
Thank Y002Y
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Y002Y, Thank you for taking the time to post your valuable feedback online. It's always wonderful when our guests' expectations were met and I'm happy to hear that you've enjoyed spending time at the Union Building. Your feedback about having traditional food items for breakfast is noted for consideration, but it's good to know that you enjoyed the room...

Vienna, Austria
Reviewed February 12, 2015

We stayed ther in January. The Hotel is next to the park of the Union building. The rooms are adequate to a 5 star Hotel. Theproblem is a very slippery floor in the rooms. It looks fine but is dangerous especially for elder people. The Concierge girl was very helpful and organized our plans for visiting very well. The service...

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Helpful?
Thank jetzi013
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear jetzi013, Thank you for taking the time to share your experience online. First and foremost we would like to apologize for the floor in your room being slippery. Please be assured that it has been treated with a special application to prevent a recurrence. It's regrettable that the service in the restaurant and union terrace was not what you...

ayrshire
Reviewed February 12, 2015

My wife and I stayed two nights in the Pretoria Sheraton in January 2015. We had concluded a whirlwind 2 weeks travelling the Garden Route & Cape Town with our family and had come to Pretoria for the Rovos Rail three day trip to Victoria Falls. We wanted a place where we could relax, unwind and get ready for the...

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Helpful?
1Thank Voyager2B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear rovinrobin2b, Thank you for this fabulous review and for commending Mbali for the exceptional service she provided. It's always wonderful to know when our guests' experience was exceeded. We would love to welcome you back the next time you are in Pretoria and are looking forward to your next visit. Warm regards, Pascal Fouquet General Manager

East Horsley, United Kingdom
Reviewed February 11, 2015

We stayed one night before joining the Blue Train, and were pleasantly surprised by this hotel overlooking the amazing Union Buildings. The check in was very well handled, room was well equipped and comfortable, and the exterior terrace a pleasant area for food or drinks in the open air. Dinner and breakfast were both very acceptable. The only hitch was...

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Helpful?
Thank David W
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David W, We couldn't ask for a more complimentary review. Thank you! We are delighted you enjoyed your time with us and we look forward to your next visit. Warm regards, Pascal Fouquet General Manager

Bangkok, Thailand
Reviewed February 1, 2015

This review is really for the next time I come to Pretoria. I actually stayed at another location, but came to the Sheraton for everything else but sleep. The WiFI is fast, the staff are attentive and courteous and the lobby is a nice place to sit and relax. Even the food menu (for a 4-5 star hotel) isn't too...

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Helpful?
Thank OutMosquitoMe
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear OutMosquitoMe, WOW - Thank you so much for your very kind comments and posting a review although you were not staying at the Sheraton Pretoria Hotel, but only made use of the services. Customer care is among our highest priorities and it’s always gratifying to receive such praise. We have already brought your comments to the attention of our...

Dublin, Ireland
Reviewed January 29, 2015

I was there for a week, I found it very safe and friendly, good quality standards. It was very close to the parliament house and other landmarks. Recommended---------------------------------------------------

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Helpful?
Thank FranGalan
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear FranGalan, Thank you very much for your short, but expressive feedback and recommendation to other travelers. We are happy to hear that you have enjoyed our service and all our facilities during your stay. We hope to welcome you back soon. Warm regards, Pascal Fouquet General Manager

Paris, France
Reviewed January 28, 2015

I have stayed here a couple of times and like the atmosphere. Its a good place both to work and to unwind. The service can be a little slow but the staff are very friendly and helpful. The views of the Union Building and its surrounding park make it one of the most attractive parts of Pretoria.

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Helpful?
Thank Mel_Slade
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mel_Slade, Thank you for your wonderful feedback we received through the TripAdvisor website. It's wonderful to know that you enjoyed your stay in our property; especially the views of the Union Building and surrounding gardens. We are looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, Pascal Fouquet General Manager

Aylsham, United Kingdom
Reviewed January 22, 2015

I stayed here about 3 years ago and was very impressed. It still is good value but it is a little tired now. The room service menus are that little bit tatty, the food is a little poorer, the TV is limited, the customer service is just a little slower. It still is a lovely hotel with superb views of...

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Helpful?
Thank John T
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear JohnT, Thank you for taking the time to post your review online. We regret to hear about the concerns you've listed. Although you're disappointed, we hope you will give us another opportunity to show you that comments of our guests are taken seriously and that it's helpful for change and/or improvements. Please visit us again whenever you are in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $88 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Pretoria Hotel staff and other travelers.
3 questions
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Questions? Get answers from Sheraton Pretoria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the East are more quitter and have the view of the beautiful union building.”
 of 5 bubbles SeemelaOP, 3 weeks ago | Read review
“Bring water”
 of 5 bubbles sunshiner, 3 weeks ago | Read review
“The sixth floor in the Club Rooms with the Sheraton Club lounge are amazing!”
 of 5 bubbles BeckyWardle23, Feb 9, 2017 | Read review
“Ask for a room with a view of the Union Buildings.”
 of 5 bubbles Alison_R_Travel_Mad, Jan 31, 2017 | Read review
“Rooms looking towards the Union Buildings seem more quiet”
 of 5 bubbles Vaquitalekker, Jan 22, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question