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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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476 Reviews from our TripAdvisor Community

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Showing 409: English reviews
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Cape Town
Reviewed 3 days ago NEWvia mobile

It's expensive but you get what you pay for. Attentive staff, good rooms with all amenities, good ambience and Internet for work. Chef made me a dish not on the menu which I requested, which wouldn't happen anywhere else. If you book in advance there are some good deals available which price it the same as mediocre other hotels. Yes,...

Thank Mark B
Ware, United Kingdom
Reviewed 2 weeks ago

Stayed for one night in an executive room on half board from 9 March 2017 Booked as a treat before taking the Rovos to Durban – room 605 – large room – usual chain layout – to the right storage and hanging space – to the left bathroom – shower (good) and bath – into room – again on the...

Thank PeteD60
Sydney, Australia
Reviewed 3 weeks ago

We spent the night here before catching the Blue Train to Cape Town. We arrived in the late afternoon and had a delicious buffet dinner. The variety and quality of the food was very good. We had a delicious buffet breakfast as well. The service was very good. The room was spacious and very comfortable.

Thank Ken P
Reviewed 3 weeks ago via mobile

In this category of Hotels the small things make a difference and to our experience the Sheraton Pretoria cannot fully keep up with , at least our, expectations. During our 5 night stay at the Club floor level we had to change our room once and refused to do so a second time... I understand that maintenance works have to...

Thank ThomT77
Melton Mowbray, United Kingdom
Reviewed 3 weeks ago

The welcome at this hotel was very average. the room was quite large ,very clean . with a huge comfy bed . we thought the evening buffet was only just average could have been more choice , Breakfast again not too much choice . W e needed to find a pharmacy so asked at reception and got a vague wave...

Thank 645sally
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear 645sally, Thank you for staying at our hotel and taking the time to post your comments. I'm sorry to see that we've not meet your expectations. Your concerns were addressed with the relevant teams and we hope to drastically improve on our shortcomings. I hope we'll have another opportunity to welcome you back, providing you with the service you...

Reviewed March 19, 2017

Three nights stay. Central location, but very vew shops or restaurant around. After two rooms that were not corresponding to my booking, I was given a nice one, well equipped. Breakfast is good. But there is general lack of quality in the service. 4 examples for a single stay : 1. I had a room overlooking the entrance of the...

Thank xavierfrance
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear xavierfrance, We appreciate you staying with us and providing us with your detailed feedback. I am deeply troubled to hear about your experience at our hotel and I can really understand your disappointment. Your room allocation should have been correct from the start. The matters you raised, i.e. the orange juicer, the incorrect billing and the overall behaviour you...

Stockholm, Sweden
Reviewed March 13, 2017 via mobile

This Sheraton is ripe for an upgrade. Dark boring lobby w dirty chairs. Rooms are so old. Ok beds and clean sheets. Poor WIFI and not a very inspiring selection of TV channels. AC is noisy. Restaurant is nothing special, and of course they have the usual boring buffe that you find all over Africa. Not recommended. Breakfast is very...

Thank Torgny K
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Torgny K, Thank you very much for reviewing our hotel and for sharing your feedback with us. We put a lot of emphasis and passion in delivering exceptional service to all our guests and I'm saddened to read that we have failed you on this occasion. Your opinion is very important to us and your concerns will be addressed...

Reviewed March 11, 2017 via mobile

Stayed for 1 night between business events, so for a little chill. And it was a chill. Perfect location: Union buildings and the wonderful garden just across the street. A nice sauna (does what sauna has to do). Breakfast: perfect SPA: I had one of best massages I ever had, really healing and relaxing. Recommended:)

Thank Inga S
Sydney, Australia
Reviewed March 9, 2017

This hotel has anything and everything you could want.Rooms are very spacious ,well appointed and quiet.Meals excellent.Our room overlooked the park which has an enormous (storeys high)bronze statue of Nelson Mandela and a super view of the Union Building high on the hill.We had an issue with a booked city tour.The problem was handled extremely well and sorted quickly.Staff very...

Thank Linda J
Perth, Australia
Reviewed March 8, 2017 via mobile

The welcome we received was lovely, when entering our room we were amazed by the view of the union buildings. The buffet at breakfast was probably the best I had ever come across. We only stayed here for 3 nights and wish it was longer.

Thank Kelly M
Questions? Get answers from hotel staff and past guests. Ask a question

203 photos of this hotel

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Hotel & Grounds (28)
Pool/Beach Area (8)
Room/Suite (22)
Bathroom (12)
Dining (5)
View from Room (8)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (1)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $86 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Romantic Hotel in Pretoria
#5 Spa Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Pretoria Hotel staff and other travelers.
3 questions
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Questions? Get answers from Sheraton Pretoria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the East are more quitter and have the view of the beautiful union building.”
SeemelaOP, Mar 7, 2017 | Read review
“Bring water”
sunshiner, Mar 4, 2017 | Read review
“The sixth floor in the Club Rooms with the Sheraton Club lounge are amazing!”
BeckyWardle23, Feb 9, 2017 | Read review
“Ask for a room with a view of the Union Buildings.”
Alison_R_Travel_Mad, Jan 31, 2017 | Read review
“Rooms looking towards the Union Buildings seem more quiet”
Vaquitalekker, Jan 22, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question