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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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410 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Centurion, South Africa
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Always there for meetings, workshops and conferences. Everything is always so professional. Presentation of teas and snacks are so beautiful. Lunch varieties are plenty and freshly prepared. Conference rooms and facilities are perfectly set up. Parking is safe and convenient. Never disappointed. Just never had the opportunity to stay at the hotel though.

Helpful?
Thank Tracy N
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Tracy N, On behalf of our entire team I would like to thank you for sharing your wonderful experience online. We strive for perfection and it's always great to see when we've succeeded. Your kind words of appreciation was shared with the whole team. I hope you'll have an opportunity to stay over one day and I know you'll... More 

Morwell, Australia
Level Contributor
372 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed as part of the Blue Train experience. We were on the Club floor and had use of the Club facilities. This was disappointing as hot drinks were not working when we arrived and food in the Club area had obviously been out for a while. The room and hotel was clean and staff helpful.

Helpful?
Thank Colint50
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Colint50, Thank you for your review. I am very happy to hear that the staff was helpful and all was clean. However, I can understand your disappointment after a long journey if hot drinks are not available on the Club and you've missed out on the food from the cocktail hour. Please accept our sincere apology for the shortcomings.... More 

Sandbach, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped overnight but were late to arrive so couldn't fully enjoy the hotel. However, what we saw of it it looked impressive,the staff were very helpful and the food was very good. However, don't think of taking a walk outside after dark we were advised to stay in the hotel.

Helpful?
1 Thank Steve2558
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Steve2558, Thank you for sharing your wonderful stop-over with everyone online. It's always great to receive such positive comments. Your kind words of appreciation was shared with the whole team. We are looking forward to your next visit and hope next time it will be for a few days. Warm regards, More 

Pretoria, South Africa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I usually feel insulted if restaurants and hotels don't employ people from the exact community where the property is situated. We need dearly our youth employed in Pretoria. However, every encounter at Sheraton speaks of highly trained and hand-picked quality. Sheraton has an excuse if local youths remain unemployed:They exact a standard which is very high, very rare, and only... More 

Helpful?
Thank Torm_UI
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Torm_UI, What a wonderful review! We really appreciate you taking the time to share your experience in so much detail. It's heart-warming when someone else values training as much as we do. To us training is not just to develop a skill, but to develop a person to always grow. We are extremely fortunate to have such a dynamic... More 

Parma, Italy
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Very good hotel in Pretoria booked by some friends from California. The lobby is very spacious and very pleasant. While I was waiting I always found someone asking me if I needed something. The staff is friendly and helpful. There is a bar, a restaurant, a swimming pool, a shop, a fitness room. The rooms are spacious and non-smoking, which... More 

Helpful?
Thank Annpaini
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Annpaini, Thank you very much for the feedback posted online; especially the positive remarks regarding the hotel i.e. the spacious lobby, non-smoking rooms and all other facilities in and around the hotel. Your kind words of appreciation for the great customer service was shared with the whole team. We are looking forward to welcoming you back. Warm regards, More 

Melbourne, Australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 22, 2016 via mobile

This older style hotel is well located opposite the union building park. Its clean, its staff very helpful, polite and efficient. The buffet breakfast was good along the bar food. Also has a relaxing outside terrace overlooking the park.

Helpful?
Thank Jolise400
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Jolise400, Thank you very much for sharing your opinion with us and other travellers. We really appreciate your positive comments and hope to welcome you back again. Warm regards, More 

Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 15, 2016

Great hotel in Pretoria. Direct vis-à-vis of Union Bulding located and easly to reach. Equipped in the old fashioned Sheraton Style which fits to the hotel. Nice terrace with a view to Union Building. Good breakfast but the quality of the lunch and dinner buffet is average. The surrounding does not look very safe at night.

Helpful?
Thank Stefan B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Stefan B, Thank you very much for posting your review. It's wonderful to know that you had a memorable stay and enjoyed the great view of the Union Building, as well as the breakfast. Your comments regarding lunch and dinner is noted as well and was referred to the relevant manager for action and improvement. We are looking forward... More 

Melbourne, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 12, 2016

Warm atmosphere definitely safe here. Friendly staff nothing a problem, great accomodation if you are going on to do the Blue Train experience! Highly recommended by the way! Close to shopping mall for supplies and good food for dinner and breakfast , best of all after a long hall flight comfy beds!!

Helpful?
Thank 655erikap
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear 655erikap, Thank you for your wonderful feedback we received through the TripAdvisor website. We are pleased to hear that you enjoyed your stay at our property; with special mention of the warm atmosphere, safety, good food and our most comfortable Sheraton Signature beds. Looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, More 

Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 30, 2016

I was here in July 2016 for a 3 night stay and had a large room with uninterrupted view of the Union Buildings. The bed was comfortable, the bathroom was nice and clean, but the airconditioning was practically useless. Front desk staff were friendly but slow and incapable of coping with more than a handful of peopls within reasonable time.... More 

Helpful?
Thank Ricky L
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ricky L, We appreciate you taking the time to share your experience online. I’m pleased that you enjoyed the view from your room, as well as excellent dinner and breakfast buffet. It's regrettable that the air conditioning in your room was inadequate. Please accept our sincere apology for the inconvenience caused. Your comments about the food and drinks on... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 25, 2016

The front desk is not helpful at all. For a local person staying at the hotel it is quite expensive. We were 4 individuals that stayed at the hotel for five days from Sunday to Friday Morning. Our stay included Buffet Dinner, bed and Buffet Breakfast. On the first two nights there were no buffet dinners. When the buffet dinner... More 

Helpful?
Thank Antonio B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Antonio B, Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your detailed comments. We deeply regret that your expectations were not met with regards to the dining arrangements that were booked, as well as the air conditioning unit that was inoperable. Please accept our sincere apology for the inconvenience this has caused.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $61 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Spa Hotel in Pretoria
#5 Romantic Hotel in Pretoria
#8 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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