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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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436 Reviews from our TripAdvisor Community

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Showing 372: English reviews
Reviewed 2 days ago NEW

The Hotel was a huge disappointment. It is located in a very unsafe area. The service at the bar and during breakfast was shockingly bad. We had to ask for coffee with breakfast and that was the last we saw of the waiter. The lady who served us drinks during the afternoon knew nothing about the items on offer and...

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Helpful?
Thank Phillip O
Aberdeenshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed here for 1 night and it was dreadful. No meet and greet or welcome on arrival. No-one even said hello! Ate meal in bar; bar staff arguing amongst themselves so it took 10 minutes to get a drink and then a further 30 minutes to get a toast and some seafood. Elizabeth, the waitress apologised saying the kitchen had...

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Helpful?
Thank Bob N
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Bob N, Thank you for taking the time to comment on your recent stay at our property. Your opinion is important to us and from your detailed comments I must agree that we have clearly failed to deliver the service you expected. I want to assure you that this is not reflective of our usual standards. Please accept our...

Stamford, United Kingdom
Reviewed 1 week ago

Overlooking the Union Buildings this hotel offers excellent service and comfort. There was a hiccup with our booking but it was soon resolved. Checking in occurred at a busy time so we were whisked up to the Club Lounge for a speedier service. Our room was spacious and very well equipped. Dinner, included in our reasonably priced package, was a...

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Helpful?
Thank Mary H
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Mary H, Thank you for your detailed posting. It's wonderful to see that you liked the view, your room, as well as breakfast and dinner and I'm glad the 'hiccup' with your booking could be resolved. We are looking forward to your next visit. Warm regards,

Wistaston
Reviewed 2 weeks ago

Good location of hotel for sights within Pretoria. Has large pool but was dirty when we were there and surrounding area was not well kept. Room was good size but no soap in room and water in coffee maker was stagnant. Carpet neede a hoover also. Not what we would expect for this type of hotel. Staff were not as...

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Helpful?
Thank Susan T
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Susan T, We appreciate you posting a review about your stay and I'm glad you liked the location, dinner and breakfast. The shortcomings you mentioned are regrettable and I'm truly sorry about the inconvenience that was caused. Your concerns were address with the relevant managers and hopefully we'll have another opportunity to provide you with our best service. Warm...

Wells, United Kingdom
Reviewed 2 weeks ago

This is a great hotel ideally situated and our room had a views of the Union Building. The staff were very accommodating and were happy to adapt items on the restaurant menu to suit a vegan diet. It was a shame to be only staying for one night.

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Helpful?
Thank ps-eade
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear ps-eade, Thank you for your short but expressive review. It's always great to know when our guests' expectations were exceeded and you loved staying with us. Your kind words were shared with the whole team and we really appreciate it. We are looking forward to your next visit and hopefully it will be a little longer. Warm regards,

Alyth, Scotland
Reviewed 2 weeks ago

What a treat it was to stay at the Sheraton Pretoria. It is a short taxi ride from the Gautrain. The streets are lined with gorgeous Jacaranda which were in full bloom when I visited in October. The room was very large and plush. I had an excellent dinner and next day went for a lovely swim in the pool...

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1Thank Connie W
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Connie G, What a wonderful review - thank you for painting such a lovely picture of not only your stay at our property, but telling all fellow travellers of our Jacaranda City that is always in full bloom this time of the year. It really is spectacular. I'm happy to see that you had a great stay and that...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Lovely hotel ruined by restaurant managers attitude and wanting to confront a client in public. Amazing bad behaviour. Bar snack menu delivered was sub standard and returned twice. On the offer of a 3rd choice complimentary they had the cheek to charge. Eat out is my advice

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1Thank A TripAdvisor Member
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear TripAdvisor Member, Thank you for taking the time to post your comments as we do value feedback from our guests, even if negative, as this ensures we grow and evolve our business. We sincerely apologize for your negative experience in the restaurant and want to assure you that your review will not pass by without notice. Please be assured...

Victoria, Seychelles
Reviewed 3 weeks ago via mobile

This is the second time I have stayed there, and I could not fault this establishment. Had a most amazing and wonderful stay there. Super friendly and helpful staff. Loved the gym (not extremely kitted out but I prefer body weight exercises and enjoyed - bar the absence of a TRX kit). They have a lovely massage place in the...

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Helpful?
Thank Nicholas S
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nicholas S, Thank you for taking the time to share your excellent review online. We are pleased to hear that you enjoyed your second stay in our hotel; especially the gym, the super friendly staff and the value. We truly appreciate your kind words of appreciation and hope to welcome you back soon. Warm regards,

Droitwich
Reviewed 3 weeks ago

We arrived early in the morning on a transfer organised by the hotel to find the room we had booked had been let to someone else. They were unable to offer us a double room for our second night until after lunch. Disappointing! While waiting for the room we took a walk up to the Union Building. Nice stroll but...

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Helpful?
Thank MJLDroitwich
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear MJLDroitwich, Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your comments. I'm really sorry about the room allocations and delay and would like to offer you our most sincere apology for the inconvenience that was caused. It's unfortunate that you were exposed to the protests during your visit. The safety of our...

La Lucia, KwaZulu-Natal, South Africa
Reviewed 4 weeks ago

Travelling for business is always a tedious task. With the stresses of work, unanticipated curve balls in court and long hot days in a court room, its always important to me to stay somewhere comfortable, where I can have a quiet and restful night's sleep at a reasonable price. The Sheraton did not disappoint. Check in was somewhat slow, but...

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Helpful?
Thank Nix H
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $72 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Romantic Hotel in Pretoria
#5 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Pretoria Hotel staff and other travelers.
2 questions
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Oxford, United Kingdom

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Questions? Get answers from Sheraton Pretoria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the hotel will help you pick a room. Then just relax in your room wearing one of the thick plush bathrobes....”
 of 5 bubbles ConnieG69, 2 weeks ago | Read review
“Ask for a room on the 6th/ 7th floors if possible possibly facing the union buildings for a beautiful view.”
 of 5 bubbles NixH_13, 4 weeks ago | Read review
“Worth upgrading to a club room”
 of 5 bubbles MaryD27, Oct 10, 2016 | Read review
“Ask for a view over the pool towards the park with the Government Building in the background.”
 of 5 bubbles Steve2558, Sep 8, 2016 | Read review
“Don't go for an outside view, the inside's best. Don't eat anywhere else, this is the best place in a 100km radius.”
 of 5 bubbles Torm_UI, Sep 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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