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Sheraton Pretoria Hotel

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Sheraton Pretoria Hotel
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401 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This older style hotel is well located opposite the union building park. Its clean, its staff very helpful, polite and efficient. The buffet breakfast was good along the bar food. Also has a relaxing outside terrace overlooking the park.

Helpful?
Thank Jolise400
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel in Pretoria. Direct vis-à-vis of Union Bulding located and easly to reach. Equipped in the old fashioned Sheraton Style which fits to the hotel. Nice terrace with a view to Union Building. Good breakfast but the quality of the lunch and dinner buffet is average. The surrounding does not look very safe at night.

Helpful?
Thank Stefan B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Stefan B, Thank you very much for posting your review. It's wonderful to know that you had a memorable stay and enjoyed the great view of the Union Building, as well as the breakfast. Your comments regarding lunch and dinner is noted as well and was referred to the relevant manager for action and improvement. We are looking forward... More 

Melbourne, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Warm atmosphere definitely safe here. Friendly staff nothing a problem, great accomodation if you are going on to do the Blue Train experience! Highly recommended by the way! Close to shopping mall for supplies and good food for dinner and breakfast , best of all after a long hall flight comfy beds!!

Helpful?
Thank 655erikap
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear 655erikap, Thank you for your wonderful feedback we received through the TripAdvisor website. We are pleased to hear that you enjoyed your stay at our property; with special mention of the warm atmosphere, safety, good food and our most comfortable Sheraton Signature beds. Looking forward to welcome you back at the Sheraton Pretoria Hotel. Warm regards, More 

Sydney, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here in July 2016 for a 3 night stay and had a large room with uninterrupted view of the Union Buildings. The bed was comfortable, the bathroom was nice and clean, but the airconditioning was practically useless. Front desk staff were friendly but slow and incapable of coping with more than a handful of peopls within reasonable time.... More 

Helpful?
Thank Ricky L
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Ricky L, We appreciate you taking the time to share your experience online. I’m pleased that you enjoyed the view from your room, as well as excellent dinner and breakfast buffet. It's regrettable that the air conditioning in your room was inadequate. Please accept our sincere apology for the inconvenience caused. Your comments about the food and drinks on... More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

The front desk is not helpful at all. For a local person staying at the hotel it is quite expensive. We were 4 individuals that stayed at the hotel for five days from Sunday to Friday Morning. Our stay included Buffet Dinner, bed and Buffet Breakfast. On the first two nights there were no buffet dinners. When the buffet dinner... More 

Helpful?
Thank Antonio B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Antonio B, Thank you for staying at the Sheraton Pretoria Hotel and taking the time to post your detailed comments. We deeply regret that your expectations were not met with regards to the dining arrangements that were booked, as well as the air conditioning unit that was inoperable. Please accept our sincere apology for the inconvenience this has caused.... More 

Sydney, Australia
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 21, 2016 via mobile

3 night stay. Pros: Great bed. Nice clean room. Breakfast was really good. Staff are polite. Inexpensive food and alcohol. Cons: Club lounge very average, poor food and cocktail hour. Front desk less than good and very slow. Tour desk was woeful and they should get rid of the operator. We tried to book a tour and 4 hours later... More 

Helpful?
Thank Buster953
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Buster953, Thank you for staying at our property and taking the time to post the pros and cons. This is very helpful and although we cannot always be great in every aspect, we certainly try and will definitely focus on the cons to live up to the standard our valuable guests expect and deserve. I'm glad to see that... More 

New Plymouth, New Zealand
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 9, 2016

An elegant hotel with sumptuous bedding, large rooms and gracious respectful staff. Our 1 night stay before the Rovos rail trip was a haven after our long flights. Restaurant food was very nice, overall a great stay

Helpful?
Thank Pam255112
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Pam255112, What a wonderful review; we truly appreciate you taking the time to post your comments online. It's great to hear that you enjoyed your stay at our property before your trip on Rovos. Customer care is very important to us and your kind words of appreciation for their dedication was shared with the whole team. We look forward... More 

Tbilisi, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 28, 2016

A wonderful welcome and excellent service. Restaurant food was delightful. Hotel is well placed for station and Union Building and park. Hotel was not expensive, but felt as though it was. Room was great.

Helpful?
Thank terryt622015
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear terryt622015, Thank you for sharing your wonderful experience online. It's always great to know when our guest's expectations were exceeded. We hope to welcome you back soon. Warm regards, More 

East London
Level Contributor
138 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed June 25, 2016

Top class and amazing hotel establishment and service! Room sizes are great and the price is just right for the overall experience, it is not as central as one would hope but it is still within striking range to the city centre.

Helpful?
1 Thank liyabee
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear liyabee, Thank you for giving us a perfect rating and sharing your experience online. It's wonderful to see that you've enjoyed staying with us. We would love to welcome you back and are looking forward to your next visit. Warm regards, More 

Somerset West
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

Stayed one nite for our turnaround after the Blue train.The staff heard my birthday is about this time ,they surprised me with a cake and a card signed by a number of the staff ,a great thought organized by the pretty check in clerk.The staff were the highlight ,they were so helpful and could not be more helpful.The restaurant waitress... More 

Helpful?
Thank samsunburr
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear samsunburr, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled that you chose to celebrate such a special occasion with us. Your kind words of appreciation was shared with the whole team. We are looking forward to welcome you back. Warm regards, More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Location: South Africa > Gauteng > Pretoria
Price Range: $78 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Romantic Hotel in Pretoria
#5 Spa Hotel in Pretoria
#9 Business Hotel in Pretoria
#9 Luxury Hotel in Pretoria
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