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Sheraton Pretoria Hotel

#18 of 70 Hotels in Pretoria
Certificate of Excellence
643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
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1 room 1 adult
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Sheraton Pretoria Hotel
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347 Reviews from our TripAdvisor Community

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UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very enjoyable stay at hotel, where staff could not do enough for us, going out of their way to ensure we felt safe and comfortable upon leaving the hotel itself, necessary because the location is slightly out of the way for shops and restaurants so a car or taxi would be needed. Our room, on the 5th floor, was spacious... More 

Helpful?
Thank DoggoneUk
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear DoggoneUk, Thank you for having chosen to stay at the Sheraton Pretoria Hotel and taking the time to share your wonderful experience online. We really appreciate your kind words of appreciation towards our associates who love what they do. Your feedback was shared with the whole team. I do hope we'll have the opportunity to welcome you back. Warm... More 

Suffolk, UK
Level Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Very comfortable hotel with lots of friendly staff plus good food and service. Convenient location for exploring the city. It is not necessarily a modern style hotel, but it does tick all the boxes. If you want a bright, modern glass box type hotel then look elsewhere.

Helpful?
Thank David B
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear David B, Thank you for your short, but expressive comments. We really value your opinion and hope to welcome you back soon. Warm regards, More 

Cape Town Central, South Africa
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel repeatedly, and I love the style. It's a beautifully decorated and well located. The maintenance and cleaning service is fantastic. The rooms are spacious, quiet and welcoming. However: this hotel has a serious issue with food. Nothing you order is really fantastic, just ok or edible. I don't understand why they have not hired... More 

Helpful?
Thank mebneter
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mebneter, Thank you for your continued support and taking the time to post your valuable comments. You'll be happy to know that a new Executive Chef was appointed and we are confident that you'll be more than impressed with the cuisine. We'll be happy to hear from you again in a few months time. Warm regards, More 

Sydney, Australia
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The bed, linen and furnishings were luxury, however it seems the room was only set up for 1 person instead of 2 as we'd booked. The bathroom amenities were scarce, not replaced and replenished as a normal hotel would, especially a 5 star. The check-in process took a long time and all my details in the system were incorrect.

Helpful?
Thank Snelsie
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Snelsie, Thank you for posting your comments to make us aware of the shortcomings you experienced. I'm really sorry for the inconvenience this has caused and hope to make it up to you next time you visit. Please be assured that all was referred to the managers concerned to address and prevent a recurrence. Warm regards, More 

lancs, uk
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 1 night before our trip on Rovos Rail. Yes, as other reviewers have said the hotel is dated and not up to 5 star standards, by a long way BUT firstly we arrived at the hotel at about 12pm. Our room was ready and we were given the keys straight away. I always appreciate... More 

Helpful?
1 Thank mol1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mol1, Thank you so much for your kind words and the detailed review you posted online. I’m really happy to know that your overall expectations were met and that you enjoyed staying with us. We’ll definitely assess the food on offering to ensure all meals and items on the menu are up to standard. We are looking forward to... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Took my kids to the Sheraton for a buffet breakfast and we were less than wowed. The offering was very limited. Young chef kept getting the omelette orders wrong - I ordered a mushroom, onion and cheese and got pepper and cheese omelette. I then ordered a scrambled eggs with cheese and got eggs that looked like my 6 year... More 

Helpful?
Thank MbaliJoy
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear MbaliJoy, Thank you for sharing and alerting us of your experience. We work hard to offer good food and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will visit us again and give us another chance to serve you the best breakfast ever. Warm regards, More 

Shepton Mallet, UK
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I did have a comfortable room with an excellent view of Parliament, but there any compliments cease. The hotel just does not function. The staff whilst generally warm and friendly are untrained in the hotel industry and dont understand the concept of service and efficiency. Many of them have only been in their jobs a few months I got no... More 

Helpful?
Thank Nigel F
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nigel F, Thank you for taking the time to review our hotel. It’s disappointing to know that we have failed to meet your expectations, but we appreciate your detailed comments which will be utilised in on-going training efforts to provide the service our valuable guests expects and deserve. Please accept our sincere apology for the service inconsistencies you’ve encountered... More 

London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If I knew it wasn't ridiculous I would have sworn that they had taken down the Sheraton Heathrow Airport in 1983 and rebuilt it brick by brick in Pretoria. Old, shabby and in desperate need of redecoration. This I can deal with as I am out of the hotel for most of the day. What I can't stand, however, is... More 

Helpful?
Thank AndyJonesLondon
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear AndyJonesLondon, Thank you for sharing your opinion with us. It’s very disappointing to hear about your breakfast experience and that you felt you’re being ripped off. I would like to offer you an apology for the service inconsistencies that occurred, for not meeting your expectation and the inconvenience all this has caused. We’d like to attend to the matter... More 

Moscow, Russia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel location is ok, room are clean and nice even food is very good. however. when you'd need a taxi - watch out ordering it from the hotel. they would never tell you the actual time of arriving, you may add 30 minutes to the time they said. second, watch out your bill! the bill may include the services you... More 

Helpful?
Thank Xnata
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Xnata, It’s good to hear that you liked the location, room and food, but I’m concerned about your comments about your bill. Please forward your details to Glenda.Retief@sheratonpretoria.com . She will be more than happy to assist you with a copy of your bill. I would like to offer you our sincere apology for the inconvenience and for not... More 

Sydney, Australia
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel for two nights on arrival in South Africa, mainly for the fact that one night was complementary with our trip on the Blue Train. We learnt that motorists in Pretoria like to honk their horns just because they can, and with our room being at the rear of the hotel afforded a great view of the... More 

Helpful?
Thank Sydney_AustraliaDee
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Sydney_AustraliaDee, Thank you for the detailed feedback we received through the TripAdvisor website. I'm sorry that you were subjected to the traffic noise outside your room, but you'll be happy to know that we have started soundproofing some of the rooms. Please accept our apology for the delay you experienced at check-in. We’ve streamlined our check in process to... More 

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