Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Kievits Kroon is a beautiful, tranquil country estate just 10 minutes from central Pretoria and 45 minutes from Sandton, known for its luxurious accommodation, gourmet dining, and outstanding leisure and conference facilities. Acknowledged as “the Winelands in Gauteng” because of its Cape Dutch-style architecture, award-winning Kievits Kroon is a sought-after destination for couples looking for a country getaway or corporates seeking a unique business experience. The hotel has 142 stylish, air-conditioned rooms with en-suite bathrooms, satellite television and complimentary Wi-Fi. Enjoy a gourmet picnic in the landscaped gardens or sip a cocktail at the sparkling lap pool. Granita restaurant offers a fine-dining experience, while Kingsley’s carvery restaurant serves a buffet breakfast, lunch and dinner. The Winelands Spa boasts outstanding thermae facilities including saunas, Jacuzzis, Swiss showers, plunge pools and a heated-indoor pool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Green
Park View
Languages Spoken
Afrikaans
Location
Plot 41, Reier Road Kameeldrift-East, Pretoria 0035 South Africa
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Kievits Kroon Gauteng Wine Estate is often celebrated for its luxurious atmosphere and friendly, professional staff, with special touches like rose petals enhancing the guest experience. The well-maintained grounds and cleanliness, especially in the gardens and pool, receive high marks from visitors.
However, some guests feel that the hotel doesn't always meet luxury expectations, citing overpriced services and the need for room upgrades. While the amenities generally impress, occasional disturbances and service inconsistencies have been noted.
Atmosphere
Luxurious
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Comprehensive
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The place was stunning and was incredibly relaxing and just great overall. I would recommend the shower/bathroom area be thoroughly cleaned to remove old dirt marks as well as mould. The outside areas/stoop were being cleaned with dirty water. Water should be thrown out after each room/area is cleaned to ensure the dirty water is not just spread and floors wet to seem "clean". Overall staff and everything else was impeccable.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded Dec 12, 2023
Dear Amy, Thank you for the review of our hotel! Thank you for your visit and for choosing to spend time with us, we truly appreciate your support and the business. I take note that we did not exceed or meet your expectations on a few points, please feel free to share with me more information, in order for us to improve the offering and service. The notes which you have shared I will address with my team ASAP. We are glad that you enjoyed your time with us at Kievits Kroon and hope to see you again very soon. Sincerely, Francois Stremmelaar GENERAL MANAGER
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It comes down to value for money. Although I can’t complain too much without sounding like a brat…. There’s just a certain expectation one has when paying these prices. Starting of with the Winelands Signature Massage. Underwhelming 😔 service at Lord Charles restaurant was disappointing. Not that many people but it took 45 min to get Jalapeño Poppers and by the time it arrived it was cold… think someone forgot about it 🤷🏻♀️ luxury rooms I think is a bit of an oversell. It was pretty average. But the extra touch with the petals was nice. Somebody decided to have a party 3:00 in the morning and nobody went to tell them to put the music off… eventually I think they went to sleep after 5 😔 breakfast underwhelming. Fruit platter was bland and some of it was frozen 🙈 pastries a bit stale. Omelette was ok but nothing wow. Overall I expected more. If you pay these prices a certain expectation comes with it…. Not a bad place …. But definitely not value for money At least they made my birthday dinner a bit special. Thank you for that
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Date of stay: May 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded May 29, 2024
Dear Michelle, Thank you sincerely for taking the time to share your valuable feedback with us. Your insights, whether positive or negative, are paramount to our continuous improvement. We wholeheartedly believe that every piece of feedback helps us raise the bar, train our staff to deliver higher standards, and ultimately exceed guest expectations. I want to personally apologize for any inconvenience our shortcomings may have caused you. It deeply saddens me to hear that we did not meet or exceed your expectations during your recent visit. Please know that your feedback has been heard loud and clear, and we are committed to taking immediate action to address any areas for improvement. Rest assured, we will work closely with the relevant departments, our training and development team, and our HR department to ensure that necessary steps are taken to enhance your future experiences with us. Your loyalty and support are truly appreciated, and we are genuinely grateful for the opportunity to serve you. If you grant us the chance to earn back your trust, I can personally assure you that we will spare no effort in providing you with the exceptional hotel experience that so many of our guests have come to cherish. Please let me know when you visit us again. We would like to make sure we exceed your expectations and showcase more of what Kievits Kroon has to offer. Thank you for your visit and for choosing to spend time with us. We truly appreciate your support. We hope to welcome you back to our hotel very soon! Warm regards, Francois Stremmelaar GENERAL MANAGER
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WOW! Kievits Kroon went way beyond my expectations. I must say I am very particular when it comes to hospitality, dining and spa facilities. We were treated with such high standard of service from the moment we arrived. A special thanks to Yvette for advising on the perfect package for my husband and I. Sonto our amazing waiter, Phetty our spa hostess and Silvy the Chef for her 5 star cousine and reccomendations. I read some reviews prior to booking and had a few concerns about slow service, rooms ect. I can say that such fine dining and exquisite food is definitely worth the wait and with there being options of 2 and 3 course meals allow enough time between your meals and spa treatments. The attention to detail is something that really blew me away in terms of rooms and facilities. The ambiance is warm, cosy and memorable. It does not feel like you are in gauteng. The room was spacious and clean and the amenities were far more than we expected (even natural insect repellent), again every fine detail being well thought out and provided. The spa is exquisite and newly renovated. There is an amazing relaxation lounge where you are treated to complimentary canape' style eats and beverages. The spa hostess was very accommodating when I needed to change my appointments around.
The best covid protocols I have experienced thus far! We felt extremely comfortable with the different seating time slots, open tables in between, the waiters Sanitize everything in front of you and the general cleanliness of the whole place.
The only thing I would reccomend is having the spa, restaurant and hotel communicate an accurate itinerary per guest booking to get the best out of the experience.
Overall a wonderful experience
I will definitely be going back soon for another celebration based on the chefs reccomeneded gaurmet picnic and fine dining experience. Thank you!
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The attitude of the hotel regarding Valentine's night was totally unacceptable.
They insisted that I had to take one of the two dinner options at a surcharge of either R 2500 or R1790, instead of the regular offering of the Al A Carte menus at any of their restaurants
Neither of those options was acceptable to me as I do not drink and am a pescatarian/vegetarian, nor did I want to see an outdoor movie and experience a picnic style buffet!
The hotel website offers one thing but cannot deliver on those offers.
They were totally intractable to my needs and were even rather high handed in the way they dealt with me - basically their way or the highway
I found it astounding as I was about to spend approximately R 10,000 to R 12,000 for accomodation, spa treatments and dinners
I will not consider the hotel for any future events
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Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate
Responded 5 weeks ago
Dear Mr. van der Walt, We regret to hear that you have chosen to cancel your booking, and we sincerely apologize for any disappointment caused. We acknowledge that our systems could have been better managed, and we truly regret any frustration this may have caused. However, we did reach out to inform you of the updated Valentine’s dining offering before your arrival, as we have done with all guests. We understand this may not be ideal, but to ensure fairness to all our guests, we are unable to make individual exceptions. As is standard practice in the hospitality industry, special events and exclusive dining experiences are often offered on significant dates, such as Valentine’s Day, based on business demands. While we strive to accommodate all preferences, these adjustments are made to enhance the overall guest experience during high-demand periods. Our intention was never to cause frustration, and we genuinely appreciate your feedback. We will take this into account to improve our communication and processes moving forward. If there is anything we can do to restore your trust in the future, please do not hesitate to reach out. We value all our guests and would love the opportunity to welcome you back. Warm regards Francois Stremmelaar GENERAL MANAGER
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We booked at Kiewitz Kroon for a much needed weekend getaway. We had the most horrific experience at the spa. During our treatment in a room next to the pool area, people were screaming in the pool which disturbed what we were looking forward to being a tranquil massage. Only when we said something did the therapists go and complain to the reception but this made no difference to the noise levels. We then received terrible service at the Kingsley restaurant. It seemed everyone else was receiving good service but for some reason our waitress pretty much ignored us from beginning to end. A 10% tip was automatically added to our bill, a tip Surprise did not deserve. Then in the early hours of the morning, at around 1am we called reception to ask people in rooms next to us to keep quiet. They had been make extreme noise for hours, depriving of our sleep. Our experience at Kiewits Kroon, which is lovely venue has been extremely disappointing. We have stayed over at many places over the years however none have been as disappointing as what we have experienced this weekend.
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Date of stay: November 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, Marketing at Kievits Kroon Gauteng Wine Estate
Responded Nov 14, 2024
Dear Michael, Thank you for taking the time to share your experience, though I am truly disheartened to learn of the challenges you encountered during your stay. At Kievits Kroon, our mission is to provide a serene and welcoming environment for our guests, and it is evident that we did not meet those expectations on this occasion. We sincerely apologize that the noise during your spa treatment disrupted what should have been a peaceful experience. This has been raised with our team to enhance our noise management in relaxation areas. Additionally, the level of service you received at Kingsley restaurant, as well as the disturbance from neighbouring rooms, does not reflect our standards. Your feedback will be instrumental in refining our training and service protocols to ensure all guests feel valued and respected. If there is anything we can do to remedy your experience or if you’d consider giving us another chance, please reach out. We would appreciate the opportunity to restore your confidence in Kievits Kroon. Thank you once again for sharing your valuable feedback.
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We came here for a weekend, our room was dirty, the terrace door looked like it was never cleaned, the mirror was full of sticky finger prints. The pool in the spa was extremely noisy even though before you get an access you sign a document about keeping it silent , but there was nobody to control. Water in the pool was full of oily yellow foam, it looked disgusting. The girl at the reception promised to get it cleaned but next day it was exactly the same. The massage we took was the worst we ever had, plus after the session they were very insistently pushing us to buy their products. Food was average, once we had to call the chef to change the meal as it was not good. They did not have the half of the wines from the wine list. We won’t come back.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded Mar 29, 2023
Dear Kyara, Thank you for taking the time to share your feedback. My apologies that it has taken a long time to respond. Feedback be it positive or negative is very important to us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I take note of your feedback and humbly apologize for the inconvenience this has caused you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I have made a note and will ask one of my management team to keep your information on file ready as I would like to invite you back for a stay on our account when we are ready to showcase the above-mentioned. Hope the above meets your approval and that we will meet again soon. Sincerely, Francois Stremmelaar GENERAL MANAGER
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The staff are helpful and accomodating which can blind one to the fact that the rooms are outdated and in need of TLC. There was mould in the shower, the bedding in my non-smoking room smelled of cigarette smoke and the carpet did not feel or look clean. The coffee cups were sticky, clearly not cleaned properly from the previous occupant. They were installing fibre internet access resulting in the in-room telephones not being operative, I was added to a whatsapp group in order to be able to reach the front desk. The number of enquiries sent via this platform may have been minimised if there was an information pamphlet in the room. The panic remote in the room also added to wondering how secure the rooms were, thank goodness I did not need to use it! All of this aside, once alerted the staff addressed everything and our second day was much better (barring the mould which is a bigger problem than one day's cleaning). The negatives were made up for by the beautiful outdoors setting and fantastic meals in the restaurant. ps. they have reliable backup for power outages which was a real bonus.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded Sep 22, 2023
Dear Michelle, Thank you for taking the time to share your feedback. Feedback be it positive or negative is very important to us. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our offering as well as our service levels. In addition, it helps us to identify important training needs as we aim to always exceed guest expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I take note of your feedback and humbly apologize for the inconvenience this has caused you. I am exceptional disappointed and concerned on a few of the notes you have shared where we could have delivered a far better experience. These will will act on without hesitation. I would however like you to experience our newly refurbished rooms. If you could please share with us your email address where we can reach you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I have made a note and will ask one of my management team to keep your information on file ready as I would like to invite you back for a stay on our account when you are ready, in order to showcase the above-mentioned, but also as a sincere offer to apologise for the inconvenience caused. Hope the above meets your approval and that we will meet again soon. Sincerely, Francois Stremmelaar GENERAL MANAGER
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Last Saturday, my family and I went to Kievits Kroon for a wine tasting. We tasted five wines each and also had a bread and cheese platter to share. Now the wine and food was very nice. But near the end of the tasting they asked us to pay an additional R 140 which they called a service charge. It was never mentioned in our correspondence with them before we went as they require guests to pay in full before arrival. I was not happy with this. Also, when we left the farm, the security at the gate asked us to open the trunk and made us feel like common criminals. I will not be back.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Make sure their isn't any hidden costs payable before you go.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded Oct 10, 2023
Dear Guest, Thank you for taking the time to share your feedback with us. Feedback be it positive or negative is exceptionally important to us. This helps us to raise the level of expectation and awareness, as well as train our staff to deliver higher standards and exceed guest expectations. I take note of your feedback and humbly apologize for the inconvenience this has caused you. We did not exceed or meet your expectations and this saddens me. We do have a 7.5% tip or service charge allocated to each Food and Beverage bill, but this is not compulsory, it can be removed upon your request. My apologies if searching your vehicle left you with that impression. We have this as a standard practice and have unfortunately by doing this recovered many hotel items form vehicles visiting us for the day or even for a stayover, various items have been recovered from towels to pillows to gown and even TV's. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you for your support and for selecting us. We hope to welcome you back to our hotel very soon! Sincerely, Francois Stremmelaar GENERAL MANAGER
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We were looking for a luxury hotel where we could soend the weekend conveniently in the city and yet have a relaxed out of town feel. We got it! This is a lovely hotel, hands down. It looks and feels like you are somewhere in tge Western Cape Winelands. The food was divine. We sampled all the restaurants including the pool bar. Their meals are very tasty. The grounds and tge garden was without a doubt my highlight. The trees are mature and the lawn a thing of beauty. The bedroom is spacious even for two adults with 2 children and the bed is comfortable. The pool experience was the best for my kids owing to the clever dedign of the depth of the pools - neither shallow nor too deep.
There are two things the hotel has to resolve: The staff don't greet guests. They just walk past you and they do not even look at you. It's as if you don't exist at all. I was shocked! That is not to be cinfused though with their ability to deliver service. They do. And that 8s the main thing. But try to be nice. It makes a guest's day and adds to a guest's pleasant experience. Greet please. The second thing is the rooms need tv package upgrade. A guest must have 24hr access to premier news channels at least one local such as enca, Newsroom or SABC 404 and one international like CNN, Al jazeera or BBC.
otherwise this is a hotel we will happily return to without a doubt.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Francois Stremmelaar, General Manager at Kievits Kroon Gauteng Wine Estate
Responded Feb 18, 2024
Dear Esteemed Guest, We are genuinely grateful for your wonderful review of our Hotel at Kievits Kroon! Your loyalty and support mean the world to us, and we can't thank you enough for choosing to grace us with your presence. It's truly heartening to know that you had a fantastic experience during your visit. Your satisfaction is our utmost priority, and we are thrilled that you enjoyed every moment spent with us. Your kind words inspire us to continually strive for excellence in all that we do. We eagerly anticipate the pleasure of welcoming you back to Kievits Kroon in the near future. Until then, please accept our sincerest gratitude for your continued support. Warm regards, Francois Stremmelaar GENERAL MANAGER
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After booking luxury room for 11 th Feb , together with booking 7 course meal for the night of 11 th February , I am very unhappy about the hotel service, the lack of organisation and the general bad treatment my husband and I received.
We arrived at 13.10 on the day of 11 Feb and were received at reception by a lady called Linah. We got allocated room 97 of which it had maintained issues , namely , no functional door lock mechanism and phone was off line so we could not phone reception to alert them of door malfunction.
We resorted to phoning reception from our cell phone..
Then , A gentleman called Levi wanted to give us a lower priced room which we declined and he finally allocated us room 93. Now this room 93 had a seat with fabrics that was torn and in need of fresh upholstery!
Then we got ready for dinner.
Arrived at restaurant at 6.30 sharp only to find that the host is unaware of our booking for the 7 course dinner.
This host was very unprofessional and didn’t not know how to handle guests when there is a dispute or misunderstanding
. She told that there is no 7 course booking for (black ) people on that night and that the only 7 course booking was for (white) people. This statement I find RACIST!
Then , we were sent back to reception to enquire about our ‘missing’ 7 course meal booking.
On arrival there we were told by the gent: Levi , that EVA had not completed our dinner booking and that there were no ingredients to make that 7 course meal for us.
At this stage , my husband and I were very disappointed as we had an email confirmation of stay and dinner both of which were fully paid.
We were then made to sit at the restaurant without any one offering us something to drink or even not offered something as small as bread while we wait.
What was most disturbing as we were left neglected was that a (white ) couple that arrive 30 minutes after us were offered bread and drinks as we just stood there.
Also amazing was that there were ingredients available to make dinner for the white couple?????
We ultimately returned to reception and asked to be checked out of the hotel the same night of 11 th Feb .
The service we received is the poorest we have Eva seen and we’re very unhappy.
I request a refund for room and a refund for 7 course meal.
Regards Dr S Dlangamandla-Mokoka
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Pretoria area.
PRICE RANGE
$136 - $190 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Kievits Kroon Country Estate
LOCATION
South AfricaGautengPretoria
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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