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City Lodge Hotel Waterfall City

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3 Augrabies Lane, Midrand 1686 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (43)
Room & Suite (14)
Pool & Beach (3)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from City Lodge Hotel Waterfall City
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 17 hotels in Midrand
Location
Cleanliness
Service
Value
Situated in the heart of the Waterfall City commercial district, this hotel is in close proximity to the restaurants of Waterfall Corner, only 15 minutes from Sandton's CBD, 5 minutes from Midrand's CBD and the Gautrain station, and 40 minutes from the CBD's of Johannesburg and Pretoria.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
101Reviews2Q+A22Room tips
Traveler rating
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  • 5
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Popular mentions
Stephen L wrote a review Jun 5
Cape Town, South Africa45 contributions3 helpful votes
Stayed 3 nights for business, and was overall happy with my stay. Location is brilliant, right opposite Mall of Africa, next to the N2. Just a really good central area. Safe and ample parking if you’re renting a car, but if you use the Gautrain, the bus goes right in front of the hotel - great option for taking public transport. Check-in was easy and I had a room on the Waterfall City side on floor 4. I recommend asking for a room not facing the highway. Room was nice, comfortable bed, lovely balcony and spacious. Free coffee, tea and milk, safe, ample hangers and drawers make for a really comfortable stay. Bathroom is nice as well, apart from the fact that the shower isn’t level (at least not in my room 422) and so therefore struggles to drain. WiFi is fast, but the need to put your details in every time is really frustrating. Breakfast, while expensive, was nice and plentiful. A few niggly issues, but would absolutely stay here again.
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Date of stay: April 2021
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: High Floors, Not facing the highway.
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Response from CLHG Marketing, Marketing at City Lodge Hotel Waterfall City
Responded 2 weeks ago
Thank you for staying at City Lodge Hotel Waterfall City and taking the time to review your experience in a most helpful and detailed manner. Your positive feedback goes a long way to encouraging the team that their service excellence efforts are hitting the mark. We are very sorry for the frustrations experienced logging into the WiFi and have escalated this issue with our IT department. We appreciate your pointing out the drainage issue in the shower and our maintenance team have already made the necessary repairs. It was a pleasure having you stay with us and we look forward to welcoming you back again soon.
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Chrizelda V wrote a review May 2021
1 contribution
Every time you need to connect to wifi, you need to enter Reference number and room number. What a massive frustration! It disconnect within less that a minute and whole process start all over again. Not ideal at all for a business hotel. Obviously doesnt know why it is happening and are very, very sorry about it.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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Response from CLHG Marketing, Marketing at City Lodge Hotel Waterfall City
Responded 2 weeks ago
Thank you for staying at City Lodge Hotel Waterfall City and taking the time to review your experience. We are really sorry for the frustrations experienced logging into the WiFi and have escalated this issue with our IT department. We hope that you will consider staying with us again soon.
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tashjaisted wrote a review Dec 2020
Johannesburg, South Africa42 contributions16 helpful votes
It was a great place to stay as it is convenient to drive to our offices, however 2 x of our rooms flooded & was soaking wet when we woke up. Don’t recommend rooms close to the bar as it is quite noisy. However the rooms were neat & we slept comfortably.
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Date of stay: January 2020Trip type: Traveled on business
1 Helpful vote
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Response from CLHG Marketing, Marketing at City Lodge Hotel Waterfall City
Responded Dec 21, 2020
Thank you for your feedback and we are delighted that you found the hotel’s location convenient and rooms clean and comfortable. We have checked our records and do not have a report of flooded rooms – please would you reach out to general manager Cindy Ferreira to provide us with further details so that we may investigate further with our maintenance team. In addition, we are so sorry that your evening was also disrupted by noise from the bar area. We have had groups staying with us of late and believe this may have been the source of the noise. We look forward to hearing from you soon regarding the flooded rooms, and thank you again for choosing to stay with us.
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BrettGrant01 wrote a review Nov 2020
Durban, South Africa1 contribution
Firstly this is a nice hotel, nice facilities and great staff. However my stay was extremely disappointing and I left feeling angry, tired & frustrated, not what you want before an exam. Several young guests both opposite my room and right below me were drinking, making such a racket constantly moving between rooms slamming doors, talking loudly in the hallways kept me up from 2am. Called the front desk multiple times and even confronted these guests but still nothing. I left the premises at 6:30am and these people were still carrying on. With management just apologising but doing nothing(in my eyes) to stop them. I was told that they received multiple complaints. This can happen anywhere but my question is what is the procedure for ensuring unruly guests don’t ruin it for other paying guests? Nice hotel but disgusting experience.
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Date of stay: November 2020Trip type: Traveled solo
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Response from CLHG Marketing, Marketing at City Lodge Hotel Waterfall City
Responded Dec 20, 2020
Thank you for staying at City Lodge Hotel Waterfall City and for taking the time to review your experience. Our General manager and her team apologise profusely for the noise disruption during your stay and the inconvenience and frustration this caused for you and other guests. There was a rowdy group staying in the hotel and management battled to get them to keep the noise down, despite many requests. Clearly, we fell short in ensuring a peaceful night for all of our guests and are very sorry that this spoiled your stay. We will re-address our procedures for handling noisy guests with our team. Thank you for the positive feedback on our property and facilities and, once again, we are sorry that this enjoyable experience wasn’t carried through the whole of your stay. We hope you will choose to stay with us again so that we may redeem ourselves.
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Stacey-Lee wrote a review Feb 2020
Cape Town, South Africa74 contributions4 helpful votes
I always book into City Lodge Waterfall, firstly because their service is amazing and their staff and are very friendly and helpful, secondly because the barman already knows what I'm drinking when I get there after work haha. The room are always very neat and clean, I have never had an issues in the past 3 years travelling to JHB and staying here. Their breakfast is fantastic and their is a wide variety of restaurants nearby which you can order room service from. They are conveniently located which I love as Mall of Africa is across the road.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Rooms on the higher floors are smoking rooms.
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Response from The_CLHG_Team, Public Relations Manager at City Lodge Hotel Waterfall City
Responded Feb 24, 2020
Thank you for staying with us. We are glad you enjoyed the classic ambiance of the hotel, our helpful and friendly staff as well as the hotel's location. We look forward to giving you a warm welcome again soon
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PRICE RANGE
$62 - $190 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgMidrand
NUMBER OF ROOMS
149
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Frequently Asked Questions about City Lodge Hotel Waterfall City
Which popular attractions are close to City Lodge Hotel Waterfall City?
Nearby attractions include Mall of Africa (0.7 miles).
What are some of the property amenities at City Lodge Hotel Waterfall City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at City Lodge Hotel Waterfall City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at City Lodge Hotel Waterfall City?
Yes, free parking is available to guests.
What are some restaurants close to City Lodge Hotel Waterfall City?
Conveniently located restaurants include Casa Bella Mall of Africa, Kream Restaurant, Mall of Africa, and Mad Nomad.
Are there opportunities to exercise at City Lodge Hotel Waterfall City?
Yes, guests have access to a pool and a fitness center during their stay.
Does City Lodge Hotel Waterfall City have an airport shuttle?
Yes, City Lodge Hotel Waterfall City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is City Lodge Hotel Waterfall City located near the city center?
Yes, it is 0.7 miles away from the center of Midrand.
Are any cleaning services offered at City Lodge Hotel Waterfall City?
Yes, dry cleaning and laundry service are offered to guests.
Does City Lodge Hotel Waterfall City offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to City Lodge Hotel Waterfall City?
Many travelers enjoy visiting Franz Hoenig Hauz (6.7 miles).