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Protea Hotel by Marriott O.R. Tambo Airport Transit

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229 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott O.R. Tambo Airport Transit
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Showing 172: English reviews
Houston, Texas
Reviewed August 20, 2016 via mobile

I was so happy to see the hotel after 24 hours of flying, but that's not the basis for my review. Wonderful friendly staff helpful with every request I made. Since you are already inside through security and everything, you literally walk out from the hotel straight to your gate. I thought I would have more trouble finding it but...

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Helpful?
2Thank MsNance-TX
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day MsNance, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Customer satisfaction is our number one concern. Thank you for your kind words regarding our Hotel and STAFF. The kind words will be passed on to the TEAM. We look forward to welcoming you back in the near future. Best...

Brasilia
Reviewed August 17, 2016

You get what is promissed: accomodation to rest while waiting for the next flight. Just be sure that the airline is reliable to hold your luggage. You cannot get your checked baggage if you are staying in this hotel.

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Helpful?
Thank Ana_Brasil
Reviewed August 16, 2016 via mobile

Very convenient and easy for anybody with an extended international layover. Accomodations are clean and simple. Comfortable bed, hot shower, 500mb of free WiFi. While staying in the hotel you have free access to the international terminal including all its restaurants and duty free shops. They also have a separate customs/security checkpoint line to get you through quickly. Be sure...

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Helpful?
Thank JPB_36
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Parker B, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Thank you for your kind words regarding our Hotel and the accesibility. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering

Reviewed July 29, 2016

Hotel is very nice, clean, convenient. Easy access from arrivals and super easy access to departures. It was quiet and the hotel was prepared for my arrival. There were no electrical converters available due to them all being loaned out. They did offer to charge my phone in their office.

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Helpful?
Thank sandy s
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Sandy, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Thank you for your kind words regarding our Hotel. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering

Kigali, Rwanda
Reviewed July 27, 2016

Hotel has monopoly I transit area at the airport. Making profit seems more important than customers. Checking in takes almost an hour, two ladies doing the best they can, but the que is too long and the system seems to be slow. And picking up the phone has priority. And then asking three times for towels is needed to get...

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Helpful?
1Thank HansZult
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST, I trust that this mail finds you well, Thank you for taking the time to provide us with feedback after your recent stay. We will not be turning a blind eye to this incident and will instead learn from it. The procedures that we currently have in place will be re-evaluated to ensure that all requests from...

Reviewed July 20, 2016 via mobile

Friendly staff, comfy beds, pretty rooms, good food, a lil pool to cool down on hot summer days... It doesn't offer special luxuries like some people mention (shops, etc) but it has everything you need, it's clean and looks v.decent! Recommended.

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Helpful?
Thank springbokgirl
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Morning Springbokgirl, Thank you for taking the time to review the Hotel. Protea Hotel Transit is located within the Airport in Terminal A- International departures,where the duty free mall is located which contains all the fantastic shops people might have been mentioning. Protea Hotel O.R Tambo is located just 5 minutes from the Airport. Thank you for your pleasant...

Houston, Texas
Reviewed July 4, 2016

This hotel is the average overnight hotel. If you want a quick in and out with zero luxury, this is for you. Nothing special, terrible tv, and poor room layout. But truly, it's a fine hotel if you're not looking for anything special, it is clean and sterile, which is important.

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Helpful?
Thank Jackson K
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST, Thank you very much for taking the time to share your experience with us after your recent stay. We have made every effort to ensure that we not only address these concerns appropriately, but strive for consistency to guarantee a wonderful stay and positive experience for each and every GUEST. Accept our most sincere apologies that your...

Senior Aussie
Reviewed June 26, 2016

This was a large hotel but the rooms were extremely small. I was solo and as flying internationally the next day wished to re pack luggage. There was not much room . Two people would have had difficulty. Also there was not a power point near the bed which could be accessed for a cpap machine. Something a number of...

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Helpful?
Thank Worldtosee46
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST Thank you very much for taking the time to share your experience with us after your recent stay. One of our Protea Principles is ‘The best GUEST service’ and it goes without a doubt that we have let you down. Please know that we are not at all happy with how we represented ourselves on this specific...

Reviewed June 24, 2016 via mobile

I had a long layover at the airport and this hotel is incredible. The staff are very helpful and the rooms are awesome. This is a great place to unwind and charge your devices while waiting for your next flight. I would highly recommend this hotel

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Helpful?
Thank Ivan B
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Ivan B, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Thank you for your kind words regarding our Hotel and STAFF. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering

Reviewed June 16, 2016 via mobile

This hotel is perfect for transit passengers. After the flight you go to the transfers, pass through customs and baggage check and then you enter the hotel. When you leave you just go to your gate! No fuss, no hassle. This time i stayed, i found out that the sheets were not changed and dirty. The receptionist checked, apologized and...

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Helpful?
Thank Aristides K
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Aristides K, We appreciate all your feedback regarding your stay and our STAFF. Customer satisfaction is our number one concern, thank you for your pleasant comment regarding our FRONT OFFICE TEAM, and the concerns raised regarding our housekeeping TEAM have been addressed. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering 011...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Center with Internet Access
Official Description (provided by the hotel)
PLEASE NOTE THAT THE PROTEA HOTEL TRANSIT O.R. TAMBO AIRPORT IS EXCLUSIVELY FOR GUESTS IN INTERNATIONAL TRANSIT. Protea Hotel Transit O.R. Tambo Airport - A Classical African Experience for transient travellers. The Protea Hotel Transit O.R. Tambo Airport, situated behind Immigrations inside international departures at OR Tambo International Airport, offers a welcome opportunity for transient travellers to rejuvenate between international flights. As the only hotel in this location, we offer the utmost convenience to all international travellers in transit – catering to your specific needs. Be it a refreshing shower or a quick nap on our comfortable beds before you board your next long flight; Protea Hotel Transit O.R. Tambo Airport is the perfect choice for you! The classic and modern Protea Hotel Transit O.R. Tambo Airport ensures that you receive fast, efficient and friendly service, from express check in to check out. Our location also offers you the opportunity to roam the wide selection of retail shops and restaurants should you have the time. We have taken every measure to ensure that your stay with us is as convenient and enjoyable as possible. ... more   less 

Additional Information about Protea Hotel by Marriott O.R. Tambo Airport Transit

Address: Terminal A, O.R. Tambo International Airport | exclusively for guests in International Transit, Kempton Park 1627, South Africa (Formerly Protea Hotel OR Tambo Airport Transit)
Location: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: $100 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott O.R. Tambo Airport Transit 4*
Number of rooms: 87
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Hotel Style:
#8 Luxury Hotel in Kempton Park
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel by Marriott O.R. Tambo Airport Transit staff and other travelers.
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Questions? Get answers from Protea Hotel by Marriott O.R. Tambo Airport Transit staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Protea Transit Hotel rooms are inside the airport security area and the staff is extremely helpful.”
 of 5 bubbles vic970, Sep 12, 2016 | Read review
“Rooms are small. I am platinum member & my room was automatically upgraded. Nice, large, spacious with every amenity needed.”
 of 5 bubbles S6779KRsandys, Jul 29, 2016 | Read review
“Most all the rooms are overlooking a runway and or airport buildings. Not much to look at.”
 of 5 bubbles I759XQmarkd, Mar 20, 2016 | Read review
“There are no windows in the rooms, Staff is extremely rude!”
 of 5 bubbles Leandro_Ang, Mar 14, 2016 | Read review
“Any room will do really.”
 of 5 bubbles idaht, Feb 6, 2016 | Read review
5 of 5
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