We arrived on a layover to Camp town. The hotel is nice but there is really nothing to do at night as we were in the Financial District and everything closes at sundown. The staff did nothing extra than what was expected of them. It was worth the price.
I don't even know where to begin with this place. I read the reviews so I was truly excited about staying here, but was sorely disappointed. Let me start with the good stuff. The location is pretty nice. I loved that it was kind of in it's own little village, with several restaurants and stores connected to it. It's also in walking distance of several other restaurants and a short uber trip from most tourist attractions. The food at all the restaurants were tried were really good and the plating was quite beautiful. Everything else was..... Let's start our check-in. Our trip was booked through Delta vacations, so everything was paid for prior to coming. We get to the Check-in and they say our room wasn't paid. We show them the paperwork and they basically said, sorry no dice. okay, that's not their issue we were going to call our travel agent. We had to pay for the 1st night though,while we sorted it out. Fast forward, they did get the payment and there was a mix up on their end, which would have been fine, had they not told our travel agent they didn't tell us we had to pay for the rooms only for incidental. Since when is incidentals $400US? The layout of the room appeared nice a first (view of the surrounding area is beautiful) until you realize that the light and the outlets are connected. This wouldn't have been a problem if there were different switches for each. However there was literally one switch for both. So either you had the light on and charged your devices or let them die so you can sleep in darkness. Yes, we ( my sister and I ) complained about this and received the response of, they are sorry and would see if they could find us another room. They didn't. The bathroom looks gorgeous, until you realize that the shower head is hanging from the ceiling, so the only way to wash off is to stand directly under it, getting your hair wet. While this may work for some guests, it won't work for many. Soaping up and then trying to wash off was an ordeal. No, there weren't any other removable devices that would allow you to wash off. I also mysteriously lost $160 while at this hotel. I cannot confirm that it was the staff, as I didn't see them take it; all I know is that I counted my money every single day of that trip. I counted it right before we left to go to the apartheid museum. When we left the hotel the next day, we were running a little late for our flight and I didn't count it until we got on the plane, which is when I noticed it. I noticed it immediately because the money was out of order ( yes there is a certain order I out my money in). When I notified the front desk about it once we landed, they said I probably dropped it. Which is curious that I didn't drop all of it, and the rest of it was in the exact same place, (a wallet and 2 purses into my suitcase) when I found it. Overall, I did not enjoy my experience at the hotel and I would not recommend it at all.…
I have used this hotel in business and holidays, always great experience, very good location. I recommend the hotel. The food and service was also very good. The valet service was also very professional.
Very happy with overall service, very good quality for money and very well located, right next to the Rosebank Mall. Clean, confortable and with a very nice breakfast. I will definitely choose the same hotel again for a similar trip.
I am biased as although I live in the UK and indeed was born there I consider South Africa “home” the hotel fits with the friendly welcome vibe you find throughout the country. Staff go out of their way to please. Rooms are spacious, separate shower and bath, no complaints. Breakfast slightly disappointing in a country where fruit is plentiful the selection lacks imagination. Cannot comment on dinner as I ate in local restaurants of which there are many, located in the mall behind, a safe walk from the hotel. Car parking is shared so chargeable. Hope to return soon. Look at for the roof level swimming pool.