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African Pride Melrose Arch Hotel

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582 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Durban, South Africa
Reviewed 4 weeks ago via mobile

Well situated in a trendy area with good choice of Restaurants and Coffee Shops in walking distance. Friendly abd helpful Staff at Check in . Spacious Room with Bath and walk in Shower. Very comfortable bed , soft pillows and quality linen . Free WiFi , Airconditioned , Safe, Desk and complimentary tea, Coffee and Water.

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Helpful?
1Thank 351glendab
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear 351glendab, Thank you for taking the time to post this review regarding your experience at the African Pride Melrose Arch Hotel. The TEAM appreciates your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Cape Town Central, South Africa
Reviewed October 31, 2016 via mobile

I have stayed at this hotel numerous times before but this was my first stay since it became a Marriot. Indeed, I have previously given the hotel a glowing review. From the moment I arrived, I was taking aback and disappointed by the inattentive and poor service. I arrived at the valet parking where I am accustomed to having at...

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Helpful?
Thank Fagmeedah
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Fagmeedah, It is both very heartbreaking and highly disappointing to read your review regarding your recent stay at The TEAM at the African Pride. At the outset we would like to thank you for taking the time to share your feedback. We are continuously striving to offer impeccable service and it is clear that we have failed to deliver...

Reviewed October 31, 2016

Beautiful hotel, attentive staff. The breakfast was amazing and everyone is so happy to help. Shame about the cold pool, this was the only downside, as well as he cost of taxis hired by the hotel itself. Apart from that, perfect :-)

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Helpful?
Thank cdkrt
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear cdkrt, The TEAM at the African Pride Melrose Arch Hotel would like to thank you sharing your experience while staying with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue...

Chicago, Illinois
Reviewed October 24, 2016

Everything about this hotel is nice. Esther at Reception was lovely and welcoming. The rooms are hip and well appointed. Melrose Arch is safe and has a lot of great shopping and restaurants nearby. We loved the nightly double Amarulas over crushed ice and friendly service at the Library Bar. Such a great stay!

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Helpful?
Thank justmyopinion1957
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear justmyopinion1957, Thank you for sharing such a delightful review regarding your stay with us. The TEAM at the African Pride Melrose Arch Hotel is excited to hear that we were able to meet and exceed your expectations. Your feedback will be shared with the TEAM and especially Ester to continue to inspire and motivate them to deliver exceptional customer...

Reviewed October 22, 2016

Very nice hotel in general with very welcoming staff. Breakfast buffet is large and excellent. Large rooms with great decoration. Location of hotel is convenient with nice bars, restaurants and shops all around.

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Helpful?
Thank Mark B
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Mark B, Thank you for sharing your recent experience at the African Pride Melrose Arch Hotel. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability...

Cape Town
Reviewed October 21, 2016

I love staying here. It is modern and comfortable and the service is excellent. My first choice Jozi hotel, usually for business but would stay here if travelling personally too. The location at Melrose Arch is very central with great shopping and dining precinct.

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Helpful?
Thank CapeTownQueenie
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear CapeTownQueenie, What an absolute delightful to receive such an amazing review of our prestigious property. The TEAM at the African Pride Melrose Arch Hotel would like to thank you for taking the time to give us such charming feedback. The TEAM is so honored to hear that you have rated us as your preferred accommodation destination in Johannesburg and...

Kinshasa, Democratic Republic of the Congo
Reviewed October 19, 2016

if you want to have a diffrent vision of an hotle room , try this one , room are attention to details , lots of great light effect, lots of gadget , breakfast is very nice , service is not as professional , no service lift , luggage bell boy took same lift as we did , and enter the...

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Helpful?
Thank Moise A
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Moise A, Thank you for sharing your feedback on your stay at the African Pride Pride Melrose Arch Hotel. The TEAM would like to pass on our most sincerest and deepest apologies for not meeting and exceeding your expectations. Our doormen have become so well known for their warm welcoming and friendly nature and it is truly heartbreaking to...

Reviewed October 18, 2016 via mobile

Right upon my arrival I had a fantastic experience due to the outstanding service level. Amenities, in room offerings and pool area is super nice, breakfast amazing. All staff super attentive but have to highlight Cynthia as she has just to been a blast at check in, arranging massage and restaurants.

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Helpful?
Thank Izzy111
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Izzy111, Thank you for sharing your experience at the African Pride Melrose Arch Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the TEAM and...

philadelphia
Reviewed October 18, 2016 via mobile

Stayed here for 3 nights in Sept 2016. Bed was very comfortable. Room was furnished nicely. I was concerned about the open plan bathroom (I was sharing the room with a friend), but it worked out OK since the shower and toilet are enclosed behind a sliding door. There are lots of restaurants, coffee shops, and a wine bar within...

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Helpful?
Thank dreamer215
APMelroseArch, Guest Relations Manager at African Pride Melrose Arch Hotel, responded to this review

Dear dreamer215, Thank you for sharing your experience at the African Pride Melrose Arch Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the team to...

Johannesburg
Reviewed October 16, 2016

If there was a rating for below terrible, I would have ticked it. Went for lunch today. We were the only two people in the restaurant. We ordered a salad as a starter and salmon for our main dishes. After 30 minutes, our waiter came to tell us that the salmon was finished. We changed our order. After 35 minutes,...

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Helpful?
Thank Jenni_SJohannesburg
APMelroseArch, General Manager at African Pride Melrose Arch Hotel, responded to this review

Dear Jenni_SJohannesburg, Thank you for taking the time to give us feedback on your recent dining experience at the African Pride Melrose Arch Hotel’s March Restaurant. The TEAM appreciates our GUEST’s feedback as this is the true yardstick that we use to measure our service and we greatly value it. I did get a handover from the TEAM on duty...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
African Pride Melrose Arch Hotel has become an international destination in its own right, attracting discerning GUESTS who take pleasure in modern elegance and sophistication. Sheer style and individuality is what redefines the travel experience when staying at Africa's first truly HIP 5-star Hotel. The luxurious African Pride Melrose Arch Hotel, Johannesburg, South Africa is situated within the exclusive urban Melrose Arch lifestyle development, a "city within a city", that offers an extensive array of shops and restaurants to be explored. So, if shopping is on the cards, you couldn't ask for a better position. The entire Melrose Arch precinct is patrolled by 24 hour Security and monitored by CCTV surveillance for peace-of-mind comfort. If you want to arrive in style, simply book a transfer in one of our luxury vehicles. Engulf yourself in the trendy precinct that is Melrose Arch, which offers GUESTS everything and more at your doorstep. Loosen your tie and make your way outside to the Pool Bar. Make use of our complimentary internet access, take off your shoes and have lunch at our unique tables that sit in shallow water; perfect for that midday cool down. Want to get out and explore? With the vast attractions that Johannesburg has to offer, why not visit the nearby Military Museum or the musical landmark of Sophia Town; both of which have played huge roles in the history of our country. With so much to do within close proximity, a visit to our own March Restaurant is a must and offers a truly sensual dining experience; where decor meets a whimsical fusion of international flavours and cooking techniques.Too early for bed? Make yourself comfortable in the leather couches of the Library Bar. Indulge in a nightcap and be kept company by a selection of great authors. ... more   less 

Additional Information about African Pride Melrose Arch Hotel

Address: 1 Melrose Street, Johannesburg 2196, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $132 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — African Pride Melrose Arch Hotel 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
African Pride Melrose Arch Hotel Johannesburg
African Pride Melrose Arch Johannesburg
Hotel Style:
#4 Romantic Hotel in Johannesburg
#6 Family Hotel in Johannesburg
#6 Luxury Hotel in Johannesburg
#8 Business Hotel in Johannesburg
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Questions & Answers

Here's what travelers have asked, with answers from African Pride Melrose Arch Hotel staff and other travelers.
13 questions
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Questions? Get answers from African Pride Melrose Arch Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 1st floor, and there were some stairs, so if mobility is a problem, try and stay on another level.”
 of 5 bubbles harado, 2 weeks ago | Read review
“You need to go up and down steps to get to some rooms, so let staff know if this is an issue.”
  • Rubber duckies with the bathtub!
  • Comfy beds
 of 5 bubbles Daman1992, Oct 6, 2016 | Read review
“Room 112 is right off the pool and is a bit bigger than other rooms.”
 of 5 bubbles Wolfpack81, Sep 24, 2016 | Read review
“Choose an Executive Room - overlooking the pool”
 of 5 bubbles Aneesh2011, Sep 6, 2016 | Read review
“Pick top floors overlooking the poolside”
 of 5 bubbles 110kelvinm, Sep 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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