I have been in many hotels from Johannesbourg rated 4-5 stars, this one exceed my expectations in terms of architecture, service, location, cleanliness. I will definitely go back again and again. Specially during this pandemic period, they taking care of guest health by applying appropiate jules to protecteur against COVID.
Just a perfect stay. And amazing views!!! Good food, nice drinks and a great atmosphere in the whole property. Also a very friendly and well trained staff. I would recommend the Hotel to anybody of my friends.
Excellent service Definitely an urban oasis that lives up to its promise . The setting and beauty of the hotel is a perfect weekend getaway. The rooms are spacious and comfortable. The views from the restaurant is a gift in itself
Arrival was well organised, no waiting, room impeccable, the service outstanding, was wonderful for kids and parents, a rare gem. Food was prepared for kids, and served on the outdoor terrace - additional kids bed was made available.
I am a returning visitor from the Uk. Our first visit was so special, we did t hesitate to rebook. Firstly I only have accolades for your ‘hardworking staff’ chefs , drivers, servers cleaners and reception staff. Again was received warmly but that’s were it ended. My nightmare began with the room/ suite , it had a danced out carpet and tardy dusty curtains.one toilet roll, no longer the hotels brand toiletries albeit it Bulgari-cheaper! Not stocked up, bathrobes had seen better days!! Upholstery well worn in!! I did complain and was placed in our original suite the following day. It was just as run in as the previous suite. Obviously not maintained and unkempt since the last visit .Then sundowners and if I ever felt out of place! The Man with the blue suite who walks around like he owns the place . This is not your house and unfortunately your behaviour does not endorse the four seasons. In my opinion probably the worst I have experienced.didn’t even acknowledge us as guests ! He spent time going to Certain tables only speaking loudly about the VIPs he was expecting. Totally disregarding that we are guests So I pay the same price as them but not VIP enough to even say hi, ‘how is your stay with us?’ MyR25,000 is not good enough to someone else paying the same amount? ’Let me tell you then NEver again! We travel the world and never made to feel so out of place. I came here to relax and enjoy four season hospitality and very dissatisfied and disappointed. Obviously management had changed and not in a good way.You give four seasons a bad name Why you cannot pave around the swimming pool is beyond me? Instead I had to sun in soggy overwatered grass that my sun bed was slugged in. There are so many beautiful hotels in Johannesburg I deeply regret spending my custom with yourselves.The hotel seemed very over booked and word has it that Certain guests were then offered accommodation at the Saxon. We obviously didn’t fit that criteria and you put us in the servants quarters. I did manage to speak with a manger on my departure? Natalie who was apologetic . I am now writing this review as I never received an email or any correspondence confirming my grievance and or any apology or acknowledgment from Four Seasons Johannesburg. I have many pics if you would like me to share them don’t hesitate to contact me.…
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