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Four Seasons Hotel The Westcliff Johannesburg

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67 Jan Smuts Avenue Westcliff, Johannesburg 2193 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (675)
Room & Suite (105)
Dining (77)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hotel The Westcliff Johannesburg
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 115 hotels in Johannesburg
Location
Cleanliness
Service
Value
Travelers' Choice
Four Seasons Hotel Westcliff Johannesburg welcomes you to a self-contained sanctuary in the affluent Westcliff residential area. Perched on a cliff side, this urban resort offers panoramic views over the dense tree canopy of the city's prestigious northern suburbs. The ambiance is like a sun-splashed Mediterranean village laced with courtyards, fountains and gardens. Fully transformed, the hotel's 117 guest rooms and suites offer cool, contemporary decor inspired by modern Africa. Four Seasons Hotel The Westcliff Johannesburg is a lively social hub for the city's elite, and the first choice for business and holiday travelers - providing a pampering start or finish for a South African safari.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Poolside bar
Rooftop bar
Children's television networks
Highchairs available
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English, French, Russian, Arabic and 9 more
971Reviews14Q+A100Room tips
Traveler rating
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Popular mentions
CDW wrote a review Yesterday
3 contributions1 helpful vote
We had a wonderful stay at the hotel, our highlight was dinner and drinks at the Flames Restaurant. But sadly the spa treatments let us down. The treatments were not relaxing at all and my skin feels traumatised after the facial. Also, be aware of the treatment prices, they’re not advertised on the spa service menu, but for reference, the facial is R2800, and a massage is R2000, for a below-average experience. Booking at the spa is my biggest regret. I would not recommend it. At the restaurant, we booked the Celebration Package for our anniversary, where our dinner was included in our stay, Dinner was amazing! After dinner we settled our drinks bill, and headed back to our room. At 11pm, while we were sleeping, the restaurant waiter knocked at our door (even though we had the privacy sign up to get some sleep) and said we must sign for our food bill, I told him to please leave it with reception to look at the next morning. At check-out we were given our final bill that included R2000 for dinner, i questioned this as it was supposed to be included in our package. The receptionist then picked up a 2nd, already printed out bill (the correct one) that was on her desk, and we finally settled that. It all seemed a little dodgy, so please be aware of being over-charged this when you visit.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded yesterday
Dear CJ99d, Thank you for taking the time to send us your review and please accept our apologies for your service and experienced received. All of your valued feedback has been passed onto our senior management team and they have advised that they have reached out to you. We do hope that we can welcome you back again. Kind regards Natalie
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Candice K wrote a review Oct 18
South Africa45 contributions9 helpful votes
I decided to surprise my husband for his 50th birthday and booked a “staycation” at the four seasons. From the time I called the reservation Manager Betty until the time we departed the hotel , we were made to feel special. The staff were all friendly, strict Covid protocols were followed . Our Suite had a beautiful view overlooking JHB, the bathroom was large with very good water pressure . There were tea and coffee making facilities in room and ample water bottles. They went the extra mile to put a few little touches to make my husbands birthday even better. A chocolate board was put in our room upon arrival and at turn down roses and decoration on the bed. We ate lunch at the Flames Resturant and breakfast there too and the food was fresh, well presented and of a high quality. I was not mad about the bathroom shampoo, conditioner and body wash products but the vetiver smell is not very ones taste. All in all it was a memorable stay. We were made to feel special and the hotel staff really tried to do their utmost best making it a fabulous stay. The four seasons is the four seasons and they lived up to their reputation.
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Review collected in partnership with Four Seasons
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded 1 week ago
Dear Candice K, Thank you very much for a fantastic review and we will pass on your compliments to our team members. We look forward to welcoming you back. Kind regards Natalie
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604jen wrote a review Oct 9
London, United Kingdom33 contributions44 helpful votes
Wonderful family time. Staff were very friendly and helpful. We had a room with a spectacular view. We had a great time. Beautiful gardens and family pool. We enjoyed the room service and would go again.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Ask for panoramic view room.
See more room tips
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded 2 weeks ago
Dear 604jen, Thank you very much for such a lovely review and we hope to welcome you back very soon to our Urban Resort. Kind regards Natalie
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karlknauf wrote a review Oct 6
1 contribution
Great rooms, comfortable beds and friendly competent staff. The concierge at arrival was friendly and highly competent. The safety meayures were wel done, all staff was wearing masks all the time.The service of the restaurant was a bit slow but servicing.
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Review collected in partnership with Four Seasons
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded 2 weeks ago
Dear karkknauf, Thank you very much for your wonderful review and we are so pleased you had a fantastic stay with us and we will pass on your compliments and feedback to our team. We hope to welcome you back soon. Kind regards Natalie
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Tammy R wrote a review Aug 2021
1 contribution
Absolutely fabulous hotel. Rooms beautiful. Views magnificent. Service outstanding. We loved our stay. They took incredible care of us. Breakfast was included and it was great with views overlooking the city. I only recommend they upgrade the towels and robes. They are outdated.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded Aug 3, 2021
Dear Tammy R, Thank you very much for your review and for your valuable feedback. We hope to welcome you back very soon. Kind regards Natalie
Read more
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PRICE RANGE
$262 - $458 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westcliff by orient-express hotel johannesburg, westcliff hotel johannesburg, westcliff johannesburg
FORMERLY KNOWN AS
The Westcliff
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
117
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Frequently Asked Questions about Four Seasons Hotel The Westcliff Johannesburg
Which popular attractions are close to Four Seasons Hotel The Westcliff Johannesburg?
Nearby attractions include HintHunt (3.0 miles), Lindfield Victorian House Museum (1.8 miles), and Hashtag Escape (2.8 miles).
What are some of the property amenities at Four Seasons Hotel The Westcliff Johannesburg?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Four Seasons Hotel The Westcliff Johannesburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel The Westcliff Johannesburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Seasons Hotel The Westcliff Johannesburg?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Four Seasons Hotel The Westcliff Johannesburg?
Conveniently located restaurants include Plaka Restaurant Cresta, The Grillhouse Rosebank, and The Local Grill.
Are there opportunities to exercise at Four Seasons Hotel The Westcliff Johannesburg?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Four Seasons Hotel The Westcliff Johannesburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Seasons Hotel The Westcliff Johannesburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Seasons Hotel The Westcliff Johannesburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel The Westcliff Johannesburg?
The staff speaks multiple languages, including English, French, German, Russian, Hindi, Arabic, and Turkish.