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Four Seasons Hotel The Westcliff Johannesburg

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67 Jan Smuts Avenue Westcliff, Johannesburg 2193 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (656)
Dining (76)
Room & Suite (65)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Hotel The Westcliff Johannesburg
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 91 hotels in Johannesburg
Location
Cleanliness
Service
Value
Travelers' Choice
Four Seasons Hotel Westcliff Johannesburg welcomes you to a self-contained sanctuary in the affluent Westcliff residential area. Perched on a cliff side, this urban resort offers panoramic views over the dense tree canopy of the city's prestigious northern suburbs. The ambiance is like a sun-splashed Mediterranean village laced with courtyards, fountains and gardens. Fully transformed, the hotel's 117 guest rooms and suites offer cool, contemporary decor inspired by modern Africa. Four Seasons Hotel The Westcliff Johannesburg is a lively social hub for the city's elite, and the first choice for business and holiday travelers - providing a pampering start or finish for a South African safari.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Poolside bar
Rooftop bar
Children's television networks
Highchairs available
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English, French, Russian, Arabic and 9 more
960Reviews12Q+A100Room tips
Traveler rating
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Popular mentions
ferdimus0 wrote a review Dec 2020
1 contribution
I have been in many hotels from Johannesbourg rated 4-5 stars, this one exceed my expectations in terms of architecture, service, location, cleanliness. I will definitely go back again and again. Specially during this pandemic period, they taking care of guest health by applying appropiate jules to protecteur against COVID.
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Review collected in partnership with Four Seasons
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded 2 weeks ago
Dear ferdimus, Thank you very much for such a lovely review and we hope to welcome you back very soon to our Urban Resort. Kind regards Natalie
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Daniel wrote a review Nov 2020
Cape Town, South Africa5 contributions2 helpful votes
Just a perfect stay. And amazing views!!! Good food, nice drinks and a great atmosphere in the whole property. Also a very friendly and well trained staff. I would recommend the Hotel to anybody of my friends.
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Review collected in partnership with Four Seasons
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded Dec 13, 2020
Dear dnl23, Thank you very much for your review and we look forward to welcoming you back to our Urban Resort. Have a fantastic day. Kind Regards Natalie
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Traveller wrote a review Nov 2020
Johannesburg, South Africa8 contributions
Excellent service Definitely an urban oasis that lives up to its promise . The setting and beauty of the hotel is a perfect weekend getaway. The rooms are spacious and comfortable. The views from the restaurant is a gift in itself
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Review collected in partnership with Four Seasons
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded Nov 23, 2020
Dear Sherpa751225, Thank you very much for your review and we look forward to welcoming you back to our Urban Resort. Have a fantastic day. Kind Regards Natalie
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shauntelambrose wrote a review Oct 2020
1 contribution
Arrival was well organised, no waiting, room impeccable, the service outstanding, was wonderful for kids and parents, a rare gem. Food was prepared for kids, and served on the outdoor terrace - additional kids bed was made available.
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Review collected in partnership with Four Seasons
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded Oct 29, 2020
Dear shauntelambrose, Thank you for taking the time to send us your review and we are so pleased to read what a fantastic stay you had with us. I will pass onto your compliments to our team members. We hope to welcome you back very soon. Kind regards Natalie
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mich j wrote a review Oct 2020
London, United Kingdom4 contributions5 helpful votes
I am a returning visitor from the Uk. Our first visit was so special, we did t hesitate to rebook. Firstly I only have accolades for your ‘hardworking staff’ chefs , drivers, servers cleaners and reception staff. Again was received warmly but that’s were it ended. My nightmare began with the room/ suite , it had a danced out carpet and tardy dusty curtains.one toilet roll, no longer the hotels brand toiletries albeit it Bulgari-cheaper! Not stocked up, bathrobes had seen better days!! Upholstery well worn in!! I did complain and was placed in our original suite the following day. It was just as run in as the previous suite. Obviously not maintained and unkempt since the last visit .Then sundowners and if I ever felt out of place! The Man with the blue suite who walks around like he owns the place . This is not your house and unfortunately your behaviour does not endorse the four seasons. In my opinion probably the worst I have experienced.didn’t even acknowledge us as guests ! He spent time going to Certain tables only speaking loudly about the VIPs he was expecting. Totally disregarding that we are guests So I pay the same price as them but not VIP enough to even say hi, ‘how is your stay with us?’ MyR25,000 is not good enough to someone else paying the same amount? ’Let me tell you then NEver again! We travel the world and never made to feel so out of place. I came here to relax and enjoy four season hospitality and very dissatisfied and disappointed. Obviously management had changed and not in a good way.You give four seasons a bad name Why you cannot pave around the swimming pool is beyond me? Instead I had to sun in soggy overwatered grass that my sun bed was slugged in. There are so many beautiful hotels in Johannesburg I deeply regret spending my custom with yourselves.The hotel seemed very over booked and word has it that Certain guests were then offered accommodation at the Saxon. We obviously didn’t fit that criteria and you put us in the servants quarters. I did manage to speak with a manger on my departure? Natalie who was apologetic . I am now writing this review as I never received an email or any correspondence confirming my grievance and or any apology or acknowledgment from Four Seasons Johannesburg. I have many pics if you would like me to share them don’t hesitate to contact me.
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Date of stay: January 2020Trip type: Traveled with family
2 Helpful votes
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Response from Natalie Harrison, Marketing at Four Seasons Hotel The Westcliff Johannesburg
Responded Oct 5, 2020
Dear 398michj, Thank you for taking the time to send us your review. We sincerely apologise that your stay with us did not meet your expectations. We always strive to give 5 Star service and on this occasion it was not received. Unfortunately we are unable to identify your reservation from your stay in January 2020 by your Trip Advisor name. Please can we request for you to send us your contact details so a member of our management team can get in touch with you to learn more about your experience. Please do not hesitate to connect with us directly at executiveoffice.jbg@fourseasons.com. Sincerely yours, Sebastien Carre General Manager
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Previous
PRICE RANGE
$262 - $458 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westcliff by orient-express hotel johannesburg, westcliff hotel johannesburg, westcliff johannesburg
FORMERLY KNOWN AS
The Westcliff
LOCATION
South AfricaGautengGreater JohannesburgJohannesburg
NUMBER OF ROOMS
117
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Frequently Asked Questions about Four Seasons Hotel The Westcliff Johannesburg
Which popular attractions are close to Four Seasons Hotel The Westcliff Johannesburg?
Nearby attractions include HintHunt (3.0 miles), Lindfield Victorian House Museum (1.8 miles), and Hashtag Escape (2.8 miles).
What are some of the property amenities at Four Seasons Hotel The Westcliff Johannesburg?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Four Seasons Hotel The Westcliff Johannesburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel The Westcliff Johannesburg?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Seasons Hotel The Westcliff Johannesburg?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Four Seasons Hotel The Westcliff Johannesburg?
Conveniently located restaurants include Plaka Restaurant Cresta, The Grillhouse Rosebank, and The Local Grill.
Are there opportunities to exercise at Four Seasons Hotel The Westcliff Johannesburg?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Four Seasons Hotel The Westcliff Johannesburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Seasons Hotel The Westcliff Johannesburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Seasons Hotel The Westcliff Johannesburg offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel The Westcliff Johannesburg?
The staff speaks multiple languages, including English, French, German, Russian, Hindi, Arabic, and Turkish.