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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

05/08/2017 05/09/2017
1 room 2 adults 0 children
$237*
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893 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 803: English reviews
Randburg
Reviewed January 18, 2016

One of our closest friends celebrated his birthday at the Fire & Ice and we booked a room for the night. Beautiful rooms and excellent service. Definitely would recommend this venue if you want to celebrate in style.

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Helpful?
Thank Prinita
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Prinita, Thank you so much for the wonderful review! We are so glad that you got to experience the Fire & Ice! way of celebrating any special events and yes, as you have noted it is indeed done in style. Our rooms are very spacious and excellently designed with a classy Old Hollywood Glamour theme. We pride ourselves of...

Johannesburg, South Africa
Reviewed January 13, 2016 via mobile

Amazing decor in both hotel and restaurant but my advice if you're staying here, skip the restaurant and go to one of the many much better choices in Melrose Arch. Food is typical mass-produced hotel food, so don't ask for any changes. Very basic menu, waitrons pretty clueless and service slow.

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Helpful?
Thank VH714
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear VH714, Thank you for the review! Our décor is indeed one of a kind with an Old Hollywood Glamour theme, it is a total must see. We are located within the Melrose Arch Precinct which is bustling with restaurants and shops a mere walking distance away from our doorstep for our GUESTS’ convenience. We appreciate your feedback on our...

Beirut, Lebanon
Reviewed January 13, 2016 via mobile

Hotel design and style is unique, Nice room and and equipped with most of the need things. There is few shops and supermarket next to the hotel and its all in secure area. Hotel stuff is very friendly and always welling to help. Room service is excellent and have wide verity of food and beverages at very good price and...

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Helpful?
Thank ahmad s
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ahmad s, We appreciate your review on your recent stay with us. We lend our décor and style from the classy Old Hollywood Glamour era, which you will note resonates throughout the hotel, aiding us in making the times come to life. Our location is one of our top selling points, as the Melrose Arch Precinct is a very...

Saint Louis, Missouri
Reviewed January 12, 2016

This is almost like an updated boutique hotel and I loved it!! I was so pleased with my stay here. From the moment I stepped out of my taxi, there was someone at the door waiting to take my luggage. The front desk staff was extremely helpful and pleasant to work with. And then when I went to my room,...

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Helpful?
Thank akajade1908
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear akajade1908, Thank you so much for giving us this fantastic review! It is truly great to know that we have ambassadors in GUESTS, such as yourself, who will always be appreciative of the hard work and passion that we put into our work, we really appreciate this. Our GUEST service vision is to ‘anticipate, meet and exceed GUEST expectations’...

Chicago, Illinois
Reviewed January 9, 2016

If you enjoy impeccable service, great food, a friendly, courteous, efficient, and friendly staff and if you love old movies, then Protea Hotel Fire and Ice at Melrose Arch is the place for you. It's Art Deco decor, it's adult milkshakes, and high end shopping right outside its door makes this hotel a must see. I thoroughly enjoyed my stay...

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Helpful?
Thank 762lydian
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear 762lydian, Thank you for the wonderful review! We are always striving to provide our GUESTS with the best GUEST service, I am genuinely pleased to hear that you experienced this element of our hotel. Your words alone are enough motivation to keep us going and I am certain that our TEAM members will be delighted to read this review,...

Reviewed January 8, 2016 via mobile

We stayed here for 2 nights when we arrived in SA. We've stayed at his hotel a few times. It's in a great location. The rooms are clean and compact. Fab decor. The beds are a bit hard for our liking. Good value for money if you book in advance. Lovely pool area although a shame that there is now...

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Helpful?
Thank Wishinguwerehere
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Wishinguwerehere, Thank you for the review, it is highly appreciated! We are honored to have been your choice destination during your trip to South Africa. Our location is one of high class, convenience and safety, all our GUESTS have the advantage of experiencing a city within a city a mere stone throw away from our doorstep. The GUEST beds...

Irvine, California
Reviewed January 6, 2016

Fire and Ice is a great hotel for those wanting to stay in an easily accessible and well located area. The hotel is spotless, very secure and the service is flawless. Their breakfasts were incredible, and they are famous for their milkshakes. I will be back!

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Helpful?
Thank Miopennmom
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Miopennmom, Thank you so much for the awesome review! We are indeed located in the Melrose Arch precinct, where getting around to wherever you need to be is of absolute ease, as it is right near the highway. Thank you for your kind words and picking up on all our efforts, it's GUESTS such as yourself that make it...

Vereeninging, South Africa
Reviewed January 6, 2016

the service is terrible. we asked room service to bring plates to the room till we left no one brought for us any plates, we were not informed we had to pay for parking, the first time we went out of the hotel the reception validated our ticket the second time when i wanted to leave the hotel the reception...

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Helpful?
Thank ZakiyaCosta
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ZakiyaCosta, Thank you for providing feedback on your recent stay with us, it is highly appreciated. I would like to express my most sincerest apologies for the inconvenience caused to you by our room service TEAM, especially seeing as it was something that could have been avoided. We are always striving to provide all our GUESTS with excellent service...

Johannesburg, South Africa
Reviewed January 4, 2016

i enjoyed every moment there, the feel of the fiftys mood makes me wonder how much rock an roll went on in the 1950`s. from the time i checked in to the time i left was just a smooth, calming efect or ya and the the free wifi was Instgram just waiting to be updated. the wife and i loved...

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Helpful?
Thank Afzel B
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Afzel B, Thank you so much for the review, it is highly appreciated. We are so glad to hear that you enjoyed your stay with us and that you found yourself lost in the 'Old Hollywood Glamour' time capsule. It is simply marvelous that you got to live in the rocking 50's even if it was just for a...

Reviewed January 3, 2016

We stayed at this hotel for 2 nights, 31st December and 1st of January 2016, we had terrible service, front desk didn't know what they were doing, they wanted to even charge me double for both nights. the wifi never worked (we had to ask for vouchers and was lucky with only one that worked). the food was horrific (as...

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Helpful?
Thank Matolo M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Matolo M, Thank you for your review! I am absolutely appalled at the standard of service that you received at our establishment. I assure you that this is definitely not the norm and we will ensure that this is nipped in the bud and none of our GUESTS encounter the same experience. I have addressed the issue with the...

Questions? Get answers from hotel staff and past guests. Ask a question

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05/08/2017 05/09/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $93 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travelers.
18 questions
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melbourne
Chesterfield, Missouri, United States
5 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I did not have a chance to pick, but my room was in the front of the hotel.”
Flipf, 4 days ago | Read review
“Rooms are all confortable”
ancherienduplessis, 2 weeks ago | Read review
“We were in 3 and so we asked for a room that was interleading! Fabulous!!!”
SonZD, 2 weeks ago | Read review
“Request the complimentary romantic turn down service, nice special touch”
muhammeda527, Mar 23, 2017 | Read review
“Music was quick loud on the first floor. Get a room at the end of the hallway. It is more quiet.”
WorldTravellerSoon, Mar 6, 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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