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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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817 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 735: English reviews
Montreal, Canada
Reviewed 3 weeks ago

Nice decor, great safe location, friendly and helpful staff. The hotel is very modern and trendy with many restaurants, bars and shops in the vicinity. I was very close to giving this a rare 5/5, except for a couple of issues. Firstly the internet failed for a whole day leaving me stranded communications wise. Staff took quite some time to...

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Helpful?
Thank srberti
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear srberti, Thank you for taking the time review your recent stay with us. The Melrose Arch Precinct is famous for the amazing display of shopping options it has to offer. The Protea Hotel Fire & Ice! by Marriott® Melrose Arch is very lucky to be right in the middle of all the action. It really does sadden me that...

Johannesburg, South Africa
Reviewed 3 weeks ago via mobile

We visited this hotel for a romatic getaway. This hotel is beautiful, the furnishings, decor, wall paper is the least i can mention...When you are inside you forget the outside world and just have a great couple time. The restaurant also offer great tasting meals. The only thing I didn't like was sharing the parking with other people not visiting...

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Helpful?
Thank Madzanga
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Madzanga, Your review is far too kind. Thank you. I am thrilled that you choose to stay with us for your romantic getaway, and that you utterly enjoyed the 1950's old Hollywood glamour look & feel of the hotel. The hotel parking is facilitated by a third party supplier. Being part of a precinct environment, the parking for our...

Atlanta, Georgia
Reviewed 4 weeks ago

We recently stayed at this hotel during a Gate 1 Tour to the area. The hotel is modern and in a great location with restaurants, shopping and activities within walking distance. The staff are friendly and knowledgeable. The rooms were modern and clean with comfortable beds!

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Helpful?
1Thank RondaJS
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear RondaJS, Thank you ever so much for your very kind words, I am truly thrilled to receive your positive feedback. I will be delighted to share this with my TEAM and especially the wonderful commendation to our always GUEST focused TEAM who never fail to please. Your valued feedback really goes a long way and is a great reward...

Reviewed 4 weeks ago via mobile

Was hoping to have a cool little mini break before doing some work for the first time in Johannesburg. What I got was a so irritated by being sidelined by so many over complicated illogical rules and processes that I felt trapped in my room. I couldn't even borrow an umbrella simply. There were questions about my room number and...

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Helpful?
Thank Doug F
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Doug F, Thank you for the constrictive criticism pertaining your stay with us. It displeases me greatly to hear that your stay with us was so disappointing. We strive to achieve our service philosophy of exuding extensive amounts of positive energy and passion towards our GUESTS to ensure that their stay was nothing less than magical. I know that...

Sa
Reviewed 4 weeks ago

The staff are extremely friendly and excited, always courteous when dealing with guests. Milkshake bar is to die. It has a very relaxing atmosphere, away from the hustle and bustle and reasonably priced.

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Helpful?
Thank zenobiak670
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear zenobiak670, Thank you for the awesome review! Our milkshakes are legendary, they truly make the Fire & Ice! experience all worth it. Our always GUEST focused TEAM is handpicked for their positive energy and vibrant demeanor and in keeping with the Fire & Ice! spirit are young at heart, a bit quirky and sometimes edgy. We thank you for...

Johannesburg, South Africa
Reviewed 4 weeks ago

We went through some changes at work this year, so a lot of our colleagues left the company. We decided to meet and catch up, plus it was one of our friend's birthday. Our consultant friend whipped out her Procard and we headed that way. As you walk in you get the seductive, alluring and luxurious feel the hotel has....

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Helpful?
Thank ROSE M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear ROSE M, Thank you for taking the time to post this fantastic comment. I am thrilled to learn that we have met and certainly exceeded your expectations of us. The TEAMS collective effort is really to be commanded. The Executive chef and his TEAM take great pride in the quality of food they produce, this was clearly evident with...

Lakewood
Reviewed 4 weeks ago

This modern hotel is in a very safe area of Jo'burg. Our room was clean and adequate for our stay. The sink and shower are part of the room but are separated by a curtain. The toilet is in a separate area. The room is compact but has adequate storage space and a in-room safe. Bottled water is provided free...

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Helpful?
Thank Gerald R
New Orleans, Louisiana
Reviewed 4 weeks ago

Our room was decorated for our anniversary celebration-joy! Another spacious accommodation with nearby shopping was welcomed. Breakfast here was very nice with many choices. Easy to get to attractions made this hotel a stand out and a joy to be in. Absolutely would stay here again!

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Helpful?
Thank Angela B
Creve Coeur, Missouri
Reviewed 4 weeks ago

I stayed twice, in the 1st floor the first time, and the fourth the second time. Both rooms were identical: Not as large as in other Marriott properties, yet well designed, coffee maker, toiletries (except conditioner). The room in the first floor is leveled with the bar and restaurant, yet it was quite. You need the key to open the...

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Helpful?
Thank Letsgoblues1
Reviewed November 1, 2016 via mobile

Stayed here in 2013 for a few weeks. No problem doing the same again. Staff friendly. Great hotel. Natasha on reception is extremely helpful. However they are useless at dealing with emergencies during the night. Calls to reception for help by someone outside my room at 2am were not dealt with as an emergency. It took 10 minutes before the...

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Helpful?
Thank Bridget D
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Bridget D, Thank you for expressing such concern. I appreciate your feedback and unease experienced during the ordeal and the perceived lack of quick response from the TEAM on duty at the time. We have looked into the processes and recognized certain shortfalls and have ensured that additional efforts are made to equip the team when dealing with such...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $62 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, HotelTravel.com, Odigeo and Marriott so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#11 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travelers.
14 questions
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 1 week ago | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 2 weeks ago | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 4 weeks ago | Read review
“Try the Oreo or the Ferrero Roche Milkshakes. You will go back for more ;)”
  • Stylish!
 of 5 bubbles , Oct 22, 2016 | Read review
“Check your booking when you check in!”
 of 5 bubbles skistar15, Oct 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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