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Protea Hotel Fire & Ice Melrose Arch

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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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730 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Lyon, France
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location - easy to have dinner and to walk back to the hotel. Good WiFi. Staff friendly and willing to help. The hotel has a well equipped bar and is known in the area for their delicious milkshakes. Have been staying at this hotel for the last 5 years.

Helpful?
Thank Natalie D
Pretoria, South Africa
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went for late afternoon lunch and I ordered their yummy adult Milkshakes. The flavors are innovative and the taste was just right. Its just as you remember childhood milkshakes to be but with alcohol added and I must say-Divine!. The lounge is tastefully decorated and the waiters are nice and very accommodating. Their have a unisex bathroom which threw... More 

Helpful?
Thank Thabs2015
Melbourne, Australia
Level Contributor
119 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a conference. Great location in the midst of a shopping centre and restaurants but not sure how well placed this hotel is if you are being a tourist. Quirky rooms with shower in the room and rooms themed along the lines of Hollywood movies. Food here is reasonable too - the burgers are really yummy.

Helpful?
Thank Terrybelle1966
Johannesburg
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Chic hip and stunning hotel , only dislike was open shower in the room which is not what we were accustomed to . The Melrose Arch precinct is all one needs for a weekend with ambiance of european feel. Will def frequent again

Helpful?
Thank Mohammed E
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I love the Fire and Ice hotel range. The hotels are modern and edgy, make the best milkshakes and the service is great too. Check in was quick and efficient as so was room service and the waiter at the restaurant. Overall, a great experience. Would definitely stay here again in the future.

Helpful?
Thank Aziza M
1 review
5 of 5 stars Reviewed 1 week ago

As a recent guest staying at Melrose Arch Fire and Ice I wanted to write about my recent experience at this lovely hotel. From the moment I arrived at reception to check in I was welcomed by lovely smiling faces who made the process quick and easy. Just what you want after a long journey to get there. The Hotel... More 

Helpful?
Thank Alexi J
Vilnius, Lithuania
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is was the best hotel experience I ever encounters. I am one of the Platinum Premiers and lifetime with Marriott and the Reception Manager has really recognized my status, was able to provide a bespoke experience. It was amazing.

Helpful?
Thank Vaiduks
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice Melrose Arch, responded to this review

Dear Vaiduks, Thank you for taking the time to review you recent stay at the Protea Hotel Fire and Ice! Melrose Arch. The TEAM always strives to provide our GUESTS with the best GUEST service, I am over joyed that you were able to experience this in true Fire and Ice! style. Looks like you have found yourself a home... More 

Global Traveler
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well located in an exceptional modern and upper end neighborhood in Johannesburg this is a great place to stay for a few days of business or holiday. Staff is quite good in reception, concierge and bell service as well as house keeping. Dining room - I only did breakfast was spotty - explaining crisp bacon was hard. Without being busy... More 

Helpful?
Thank truetray
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel in April...rooms, staff, bars--all were terrific and there was a shopping mall a block away and great restaurants and upscale shopping BUT you were literally in a gated area and mightily discouraged from leaving. Now i realize Joburg isn't Disneyworld, but I felt totally trapped and was stuck here solo for 2 days after the already... More 

Helpful?
Thank lynnewindy
Cape Town Central, South Africa
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

According to the hotel this was my 26th visit ... and I was welcomed in my room with a fruit platter. It is this recognition that makes one feel welcome and so I will stay here, even if there are other hotels closer to my appointments in Joburg. Great room service, a comfortable room and space to work - perfect... More 

Helpful?
Thank Tranchie-Tess
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice Melrose Arch, responded to this review

Dear Tranchie-Tess, Thank you for the superb review! The TEAM takes utter pride in remembering each of our GUESTS. This creates a personal touch and we hope that it warms at least one GUEST. We couldn't be more happier that it was you this time around. It is reviews like yours that demonstrate to other GUESTS that not only are... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic ‘out-of-office’ experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it’s too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $72 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#12 Luxury Hotel in Johannesburg
#22 Business Hotel in Johannesburg
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