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Protea Hotel Bloemfontein Willow Lake

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Protea Hotel Bloemfontein Willow Lake
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189 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Nelspruit, South Africa
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 days ago NEW via mobile

Stayed in the hotel recently with a group of colleagues, the hotel is clean and kept sparklingly clean, compact rooms with beautiful facilities in room, the glass shower is nicely scientifically rounded and does not allow for escape of water. However the exposed shower glass is not something I appreciate and thus for those like me it can be a... More 

Helpful?
Thank Jabu M
Bellville, South Africa
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Staying in the Protea Willow Lake turns a hard working business week into a very relaxing time. The staff are extremely friendly and helpful, and seeing zebra and Gemsbok from my room window was so cool. Had a real treat when the peacocks starting showing off at breakfast. Awesome stay!

Helpful?
Thank YvetteGoussard
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear YvetteGoussard What a lovely way to start the morning by reading your great comments on TripAdvisor. We are extremely fortunate to work at Protea Hotel Willow Lake, as we get to experience the tranquility of the zoo on a daily basis. I am delighted to read that you had an awesome stay, and will definitely communicate your review to... More 

Johannesburg, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

This hotel is at great location for business. The hotel looks beautiful (design)with nice furnishings. We were sharing a room and had an open shower with no curtain which was a bit uncomfortable because of the lack of privacy in this instance. The room had x2 double beds, but has little space for moving around. I felt breakfast was overpriced... More 

Helpful?
Thank Madzanga
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Madzanga Thank you so much for your review on TripAdvisor, much appreciated. It is important for us to know when we are doing right, but more importantly when we are doing wrong. I will definitely re-look at our breakfast offering with my TEAM, and see where we can improve. Once again, thank you, and may you have a lovely... More 

Pretoria, South Africa
Level Contributor
151 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 weeks ago via mobile

From the moment we arrived until the checkout we were greeted with smiles. There is a lovely team working at this hotel which is conveniently located close to the city and access to the main freeway. Food in the restaurant was excellent! We will definitely return.

Helpful?
Thank MikeMouse2910
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear MikeMouse2910 Your review on TripAdvisor was a great motivator for my morning meeting, thank you for that. It is always great to hear that we are doing right, as that is why we are here, to serve our GUESTS. Looking forward to welcome you back in the near future. Have a lovely day further. Kindest Regards Blanché Walzl General... More 

Brackenfell, South Africa
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2016

Excellent reception, big and clean rooms. Friendly staff. Great buffet the evening, price less than other Protea Hotels and the food was more and well prepared. All the staff in the restaurant were friendly and their service was professional. Hotel next to the zoo, and a must to visit. Hotel is easy to find from the N1. Good directions available.

Helpful?
Thank Lourens-Esterhuyse
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Lourens-Esterhuyse What a lovely way to start a Monday morning by reading your comments on TripAdvisor. Thank you so much for taking the time to write your review. I am delighted to read that you had a lovely stay with us, and will definitely share your review with my TEAM. Once again, thank you, and I hope we can... More 

Pretoria, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2016 via mobile

Good location, safe parking, frendly personel. Rooms clean and comfortable. Perfect stopover between Gauteng and Eastern & Western Cape. Well managed restaurant. Close to shopping centers. Frequently on enroute from Cape.

Helpful?
Thank johannescv
GMWillowLake, Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear johannescv It was wonderful to receive your possible feedback today, thank you for the time you took to post on Trip Advisor about your experience at the Protea Hotel Willow Lake. We will be sharing your comments with our STAFF today and they will be ecstatic to hear that you enjoyed the facilities and services offered. Hopefully we will... More 

Pretoria, South Africa
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2016 via mobile

Hotel: Spacious hotel very close to city. Nice interior, good lunch and friendly staff. Room: Shower cubicle "slap bang" IN the room, no privacy. Paper thin walls, could hear every word my neighbour said and did. It is located right next to the zoo, so plenty animal sounds right through the night-disturbingly so. Would not stay here again.

Helpful?
Thank AnnelineT
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear AnnelineT Thank you for taking the time to write your review on TripAdvisor, much appreciated. The shower in the room is a “modern design” for newer hotels, and unfortunately it does not cater for every GUESTS expectations. It is unfortunate that you won’t stay with us again, as we try to meet and exceed all our GUESTS expectations. Once... More 

Bengaluru, India
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 13, 2016

The hotel is actually co-located with a zoo but I must say that its an excellent view in the evenings with the quiet all around, watching animals move around. The rooms are on the smaller side but comfortable & have all the basic amenities. The food was great throughout... although I ran out of choices as I stayed long. The... More 

Helpful?
Thank RahulShwetaAnnika
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear RahulShwetaAnnika It was so great reading your review this morning, and I will definitely share it with the TEAM. You are correct, we are privileged to have such a lovely location, one does not even realize you are in a city. Thank you for taking your precious time to write the review, this is really much appreciated. May you... More 

Gauteng
Level Contributor
160 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 11, 2016 via mobile

Stayed just one night. Very friendly FOH.Swift check in. Small room with shower only. Floor still got wet. Pity about low quality bath products. Seems uniform across the group. Nice enough breakfast. All nice, good enough for a night.

Helpful?
Thank GautengLad
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear GautengLad Always good to start a Monday with positive feedback on TripAdvisor. Thank you for taking the time to write your review, this is really much appreciated, and we are looking forward to welcoming you back. May you have a great week ahead. Kindest Regards Blanché Walzl General Manager Protea Hotel Willow Lake - Bloemfontein T: +27 (0) 51... More 

Sandton, South Africa
2 reviews
Reviewed September 7, 2016

The hotel was a nice surprise smallish but nice ethnic theme. What amazing staff ? Very welcoming and the restaurant staff were very attentive and extremely efficient and warm. Nice food and you must ask chef to make the coconut cinnamon dessert with custard I would return just for that alone. The outside seating area is lovely overlooking the zoo... More 

Helpful?
Thank vintagebydesire
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear vintagebydesire I am definitely going to ask my Chef to let me taste her coconut cinnamon dessert with custard.  Thank you so much for your lovely review on the hotel. This was shared with my TEAM this morning, and it is always such a great feeling to hear when we are doing right. Hopefully we can welcome you... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Willow Lake provides a serene environment that blends in with nature and the surrounds. The hotel comprises of modern and luxurious rooms, including 2 paraplegic bedrooms; all of which are equipped with air conditioners, selective satellite television channels, tea & coffee making facilities, executive desk with multi adapter plug points, electronic safes and touch dial telephones. Each room has an open plan shower (no baths), with privacy curtains in all twin rooms. Guests are spoilt for choice when it comes to winding down. Choose to relax by the pool or sip on cocktails in the bar and lounge area. Why not visit the exclusive patio, have a bite to eat and experience a breathtaking view of the Bloemfontein Zoo elephant. ... more   less 

Additional Information about Protea Hotel Bloemfontein Willow Lake

Address: 101 Henry Street, Bloemfontein 9301, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range: $64 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Bloemfontein Willow Lake 4*
Number of rooms: 94
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Questions & Answers

Here's what travelers have asked, with answers from Protea Hotel Bloemfontein Willow Lake staff and other travelers.
1 question
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Questions? Get answers from Protea Hotel Bloemfontein Willow Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ground floor zoo view at back of building”
 of 5 bubbles vintagebydesire, Sep 7, 2016 | Read review
“View overlooking the zoo, none of the rooms are noisy”
 of 5 bubbles kimroberts7574, Aug 11, 2016 | Read review
“All the rooms are excellent .They are very well serviced .”
 of 5 bubbles botfam, Jul 12, 2016 | Read review
“All the rooms not on street front (Henry street) are comfortable. Some overlook the zoo”
 of 5 bubbles 431johanm, May 14, 2016 | Read review
“ask for a room Away from main road”
 of 5 bubbles AstroZD, Apr 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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