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Protea Hotel Bloemfontein Willow Lake

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Protea Hotel Bloemfontein Willow Lake
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174 Reviews from our TripAdvisor Community

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Showing 167: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Good experience :) Clean hotel situated in a relaxing environment. Great morning breakfast and dinner. Experience the great visual from tigers, lions, zebra, rhinoceros etc Recommended to anyone visiting Bloemfontein.

Helpful?
Thank Nitin J
Atlanta, Georgia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I enjoyed staying here. The rooms were clean and beautiful. Great meals and outstanding service. Seeing the animals walk around in the zoo is magical. The swimming pool is very small (shouldn't be called a pool) but everything else compensates for it.

Helpful?
Thank chichi n
Gaborone, Botswana
Level Contributor
281 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have visted the Protea Willows for a good number of yrs now and have never been disappointed . Its really a home away from home for us. Friendly service ,nice breakfasts ,well maintained rooms ,excellent location and just an all round great experience. Blanche and her entire team derseve a round of applause for taking service excellence to the next... More 

Helpful?
Thank botfam
GMWillowLake, Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Botfam Thank you so much for your wonderful feedback on Trip Advisor, our TEAM will be delighted to hear that you enjoy our services and facilities offered so much. We specifically appreciate the mentions you made of our breakfast, location and rooms and that you and your family feel at home while visiting the Protea Hotel Willow Lake. Thank... More 

Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here before. This time bit disappointed with service (had to ask for 2nd handtowel) - reception staff could be friendlier. Premises neat + well kept except for rock pigeons taking over and making a terrible noise. View great. Beds very comfortable. TV reception poor. Limited DSTV channels. Always a good choice of accommodation though. Hovered between 3 or... More 

Helpful?
Thank Cynthia L
GMWillowLake, Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Cynthia L Thank you kindly taking the time to post your feedback on Trip Advisor. Our apologies for your disappointments you experienced as noted in your comments, we will most definitely share and address this with our TEAM for corrective action to be taken. We are however glad for your score and that you enjoyed the view, our beds... More 

Pretoria, South Africa
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is very neat and situated next to the zoo. Rooms are neat but the walls are paper thin and you hear everything going on next door with lots of noisy activities in the hallway. We enjoyed a lovely buffet dinner at the hotel and the staff was friendly and eager to assist .

Helpful?
Thank Rika B
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Rika B So good to start a Monday Morning with your lovely comments on TripAdvisor – THANK YOU. I must agree with you, our location is lovely being next to the zoo, very peaceful for being in a City, and it is always great to hear that you enjoyed your dinner at the Hotel. I will definitely convey your... More 

Centurion, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2016 via mobile

I stayed for two nights. Not the first visit to this hotel, though. Firstly one must remember that it is part of the Protea Hotels Group so there are many standard features. But, it is clean, the rooms are comfortable and the restsurant pleasant. The few things I can mention which can be seen as down-side are: prices for drinks... More 

Helpful?
Thank 230642
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear 230642 I can only agree with you, I certainly have the friendliest STAFF, and it is wonderful to read that our GUEST’s appreciates their friendliness. Thank you for your review, it is great to know when we are doing right, but more importantly, when we are doing wrong. Hope to welcome you back soon, and may you have a... More 

Stellenbosch, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2016

This hotel is immediately adjacent to the zoo and from the dining room some of the animals can be seen. Of all the Protea Hotels I have stayed at thus far, this one has truly exceeded my expectations.

Helpful?
Thank Johan M
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Johan M WOW, thank you very much for your excellent review on TripAdvisor. I am delighted to know that we exceeded your expectations, as this is what we are here for – to serve our GUESTS. I will definitely share your comments with my TEAM, and once again THANK YOU. Hope to welcome you back in the near future.... More 

Cowbridge
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed May 12, 2016

Fancy seeing blue cranes and zebras just outside the restaurant? This is a typical Protea style hotel otherwise; smallish but clean and well appointed rooms with good wifi. The breakfast was good, as was the dinner menu, and not too expensive either. Staff were smilingly efficient. The hotel is very secure too, with a pass needed to go in and... More 

Helpful?
Thank John R
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear John R Thank you for taking the time to write your review on TripAdvisor, this is really appreciated. I must agree with you, we are privileged to work so close to nature – the Bloemfontein zoo. And what is even more important is my STAFF made you feel welcome, and you enjoyed your stay with us. Once again, thank... More 

Maseru
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 9, 2016 via mobile

I was a bit disappointed by the Hotels lack of attention to the client's requests. While making a booking I specifically requested a room on the ground level with a view of the zoo (which the hotel shares a fence with) and I was promised that. When we got there with the kids, we were told that the hotel was... More 

Helpful?
Thank Mojabeng M
GMWillowLake, Front Office Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear Mojabeng, Thank you for taking the time to share your recent experience at the Protea Hotel Willow Lake with us. As a VALUED CUSTOMER, I was disappointed to hear about your experience with your room allocation. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted... More 

Pretoria, South Africa
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 24, 2016

The hotel is 1 block from the waterfront mall and right inside the zoo which makes it the only hotel in South Africa inside a zoo. It is very close to the CBD and the rugby stadium. The hotel I found to be clean and neat with safe parking. The fact that it was walking distance from the waterfront mall... More 

Helpful?
Thank KirstenPTA
GMWillowLake, General Manager at Protea Hotel Bloemfontein Willow Lake, responded to this review

Dear KirstenPTA Thank you for taking the time to post your comments on TripAdvisor, much appreciated. I must agree with you, the Hotel’s location is perfect, situated in the zoo and as you said within walking distance to two of Bloemfontein’s best malls. Please accept my sincere apologies that we did not meet your expectations with dinner, and I have... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Willow Lake provides a serene environment that blends in with nature and the surrounds. The hotel comprises of modern and luxurious rooms, including 2 paraplegic bedrooms; all of which are equipped with air conditioners, selective satellite television channels, tea & coffee making facilities, executive desk with multi adapter plug points, electronic safes and touch dial telephones. Each room has an open plan shower (no baths), with privacy curtains in all twin rooms. Guests are spoilt for choice when it comes to winding down. Choose to relax by the pool or sip on cocktails in the bar and lounge area. Why not visit the exclusive patio, have a bite to eat and experience a breathtaking view of the Bloemfontein Zoo elephant. ... more   less 

Additional Information about Protea Hotel Bloemfontein Willow Lake

Address: 101 Henry Street, Willows, Bloemfontein 9301, South Africa
Location: South Africa > Free State > Bloemfontein
Price Range: $66 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Bloemfontein Willow Lake 4*
Number of rooms: 94
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