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Premier Hotel EL ICC

Priceline$63*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Premier Hotel EL ICC
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531 Reviews from our TripAdvisor Community

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Showing 524: English reviews
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Mthatha
Reviewed yesterday NEW

I always stay at the Premier Hotel ECICC, the staff are welcoming and know their regular guests. The management also is available to see to guests and welcome th m personally. I cannot fault anything. The rooms are impeccably clean and one feels at home instantly.

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Helpful?
Thank Kagiso K
Reviewed yesterday NEW

Worst service ever experienced Room not ready on time at 9 o'clock in the evening. Broken stuff in the room. Noisy nabours and nobody sorted it. The tv's did not work in our room. Reception does not answer the phone and can't sort out problems. Peoples food plates was lying infront of there doors. Worst stay in a long time

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Helpful?
Thank deonh593
Durban, South Africa
Reviewed yesterday NEW

Loved the food ,I complimented the Head Chef he said he would pass on my compliments to the specific chefs that had cooked the roast Lamb, the lemon tarts and the Yorkshire puddings,I was also unwell during my stay and one of your managers recommended the St dominic hospital which I went to and was treated well

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Helpful?
Thank sthembilen2017
Port Elizabeth, South Africa
Reviewed 2 days ago NEW

I enjoyed the hotel, and the gym is of excellent standard for a hotel!! Compliments! I have already booked my stay for my next trip to the beautiful East London for the next two months!! Looking forward to stay there again.

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Helpful?
Thank 495sanetk
Johannesburg, South Africa
Reviewed 5 days ago NEW

I always liked the ocean, this hunger of mine got fed every end of the year during my primary school years, by a trip to Durban. So, when I travel to a coastal town, I always try by all means to find a hotel close to the and find sea. The Premier Hotel EL ICC in East London is one...

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Helpful?
Thank 348margaretn
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear 348margaretn, Thank you for affording Premier Hotel East ICC your positive feedback, I am truly sorry to hear about the challenges you experienced with your travel agent. However, I am happy to hear you enjoyed the ocean views, spacious rooms and complimentary Wi-Fi, but most importantly your fond childhood memories of visiting the ocean. Warm regards Charles McCarthy General...

Johannesburg, South Africa
Reviewed 1 week ago NEW

I cannot fault this hotel on anything. The stay was excellent from service to cleanliness. I will definitely stay there with my family when on holiday. The views are breath taking. The hotel offerings are excellent!

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Helpful?
Thank S7014FTjacquelineb
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear S7014FTjacquelineb, Thank you for your positive feedback and staying with Premier Hotel East London ICC. Warm regards Charles McCarthy General Manager

Johannesburg, South Africa
Reviewed 1 week ago

Got to the room. TV not working. Spent over an hour calling reception and no answer. Eventually had to call room service to inform reception. The TV was then sorted. But then discovered that the safe was not working. Spent time again calling reception. No answer. Called room service again and she indicated that she will inform reception. Safe never...

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Helpful?
Thank l2travel2015
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear l2travel2015, I truly regret reading about your poor experience at Premier Hotel East London ICC, hence I can ensure you this is not the standard we afford our guests. Please accept my sincere apology for any inconvenience suffered, and be sure I will address the said with the relevant departmental managers. Your sincerely Charles McCarthy General Manager

Sao Paulo, SP
Reviewed 1 week ago via mobile

My expectation was high but beginning with the checkin, I realized that the staff was not well trained and not welcoming at all! The front desk lady said my room was not ready and simply didn't give me any alternative! The room was very spacious but, believe me, only 1 power outlet to change phones and computer, and that was...

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Helpful?
Thank CaioDamore
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear CaioDamore, Thank you for sending Premier Hotel East London ICC your feedback. I regret to read about your recent experience at Premier Hotel ELICC, and can ensure you it is not our standard, nor do we condone poor guest services. Check-in times are indicated as 15h00, hence the associate could have offered an alternative to assist in your arrival....

Reviewed 2 weeks ago

the Room very clean and Comfortable and also you have a very Good view to the Sea and towards promenade,the staff very friendly the reception do help quickly and friendly,for its class the price is affordable ,the food we found tasty and the arrangement professional.

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Helpful?
Thank Hans B
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear Hans B, Premier Hotel East London ICC is thrilled to hear you enjoyed your recent stay with us. Thank you for mentioning our clean and comfortable rooms, great sea views, friendly staff and great food. I trust you will visit our esteemed property soon. Warm regards Charles McCarthy General Manager

Johannesburg, South Africa
Reviewed 2 weeks ago

I stayed at ICC to get ready for my wedding which occurred on the Friday 28th, I had a wonderful time, the service was really good. The staff was my biggest highlight, they were friendly and service oriented. The room I stayed in was lovely and big.

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Helpful?
Thank pumezav
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear pumezav, Thank you for affording Premier Hotels East London ICC your kind feedback. We are trilled you enjoyed the good service, friendly staff, and large rooms. Please do visit us soon. Warm regards Charles McCarthy General Manager

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on East London's Esplanade, Premier Hotel EL ICC commands spectacular views of the coastline, East London's port harbour and the Indian Ocean. This contemporary designed Hotel provides the ultimate in luxurious accommodation to the business executive. Located adjacent to the East London International Convention Centre, a mere 10 minutes to major shopping, entertainment and sporting facilities and only 15 minutes to the East London Airport, Premier Hotel EL ICC is bound to be the venue of choice for the discerning traveller. THE EMERALD SPA There is but one place in the Eastern Cape to truly rediscover the luxury of time and that is in the purity of the Emerald Spa... At the Premier Hotel EL ICC, East London's most desired beachfront hotel you'll find East London's most desirable escape, the Emerald Spa - here you will encounter a space in which to unwind and recharge along with a wealth of wellness and sheer tranquillity over-looking the ocean... prepare to be pampered and spoilt. ... more   less 

Additional Information about Premier Hotel EL ICC

Address: 22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
Location: South Africa > Eastern Cape > East London
Price Range: $76 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Premier Hotel EL ICC 4*
Number of rooms: 260
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in East London
#3 Business Hotel in East London
#3 Luxury Hotel in East London
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Questions & Answers

Here's what travelers have asked, with answers from Premier Hotel EL ICC staff and other travelers.
2 questions
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Wentzville, Missouri
over a year ago
Johannesburg, South Africa

See all questions (2)

Questions? Get answers from Premier Hotel EL ICC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I was on the sixth floor and it was so peaceful, I slept like a baby.”
348margaretn, 5 days ago | Read review
“nice views to too wards the Sea”
hansbI9027KM, 2 weeks ago | Read review
“Hotel is busy but all upper floors are quiet.”
shaolinaw, Apr 5, 2017 | Read review
“Lovely sea views. Northern wing has a view over the harbour that you won't get from the South.”
674dennisr, Nov 16, 2016 | Read review
“All rooms are sea view”
CHARMSAMA, Oct 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$63* /night
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HotelQuickly$102
Hotwire.com$77
Hotels.com$78
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*Disclaimer
Prices are for 1 room, 2 adults
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