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Renaissance Phoenix Glendale Hotel & Spa

9495 W. Coyotes Blvd., Glendale, AZ 85305
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Guests1 room, 2 adults, 0 children
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Traveler (243)
Room & Suite (115)
Pool & Beach (14)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Renaissance Phoenix Glendale Hotel & Spa is a hotel in Glendale, Arizona offering 320 guest rooms including 46 suites. Our hotel, spa and conference center provides 'Everything Under the Sun' for guests visiting Glendale for play, work or mind and body rejuvenation. Our accommodations are contemporary with splashes of desert decor, offering spacious areas for sleeping and living as well as amazing opportunities for on-site dining. We give guests an ideal location from which to do business in or explore the Glendale-Phoenix area. Located near Westgate Entertainment District, the University of Phoenix and sports arenas, Renaissance Phoenix Glendale Hotel & Spa is a perfectly located hotel that offers easy access to the best Arizona destinations including restaurants, entertainment and shops.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Parking
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Spa
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Hotel links
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Hotel deals
617Reviews12Q+A100Room tips
Traveler rating
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Popular mentions
Stayed here for 4 nights and found it to be a great oasis in the summer heat. Room was quiet, staff were great. Nice coffee shop and great restaurant. With our busy schedule we didn’t utilize the spa or gym but they were available. Definitely would stay again.
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Response from Traveler47690088551, administrative assistant at Renaissance Phoenix Glendale Hotel & Spa
Responded 1 week ago
chirop99, We are delighted you enjoyed your time with us! We hope to see you the next time you are in Glendale. Safe travels
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We booked a one night stay for after an events at Westgate Entertainment District. The room itself was fine, but we were woken at 5:30 am to what we think were our neighbors partying loudly. We could hear numerous voices and bass thumping. The noise proofing obviously isn’t very good. Our toilet did not flush properly and when my husband tried to fix it water was sprayed everywhere in the bathroom. I don’t think we’ll be returning again when we need a stay in the area.
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Response from Traveler47690088551, Administrative assistant at Renaissance Phoenix Glendale Hotel & Spa
Responded Jul 29, 2019
61erical, Thank you for sharing your feedback with us. We do have a noise policy, 24 hour engineering staff, and 24 hour front office staff. We do not expect our guests to try and fix any issue in their rooms. While we do not typically have plumbing issues, we would hope our guest would call us to have it repaired. Please accept our apologies for the noise and the toilet issue. We hope you come stay with us again.
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I unfortunately left an item behind in my hotel room upon checkout and I used their so called Chargerback site to submit the claim, hadn't head from them for 3 full days so I called the hotel and was told it had been found, then the hotel called me back and said they made a mistake and the item had not been turned in - the person on the phone insinuated that I might have left the item somewhere else - I did not - left the hotel and went straight home - we were there for a conference so I don't think we will stay there next year when the conference returns - have been attending this conference for four years - also the hotel is in dire need of a refresh - starting to look worn out - also when I was in the jacuzzi tub one of the covers for the jets came off and my husband had to fix it - overall not the best stay we have had...
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Response from Traveler47690088551, Administrative Assistant at Renaissance Phoenix Glendale Hotel & Spa
Responded Jul 19, 2019
Dear TripGal63, Thank you for taking the time to review us. Please accept our apologies for the miscommunication in housekeeping. I have shared your comments with the appropriate departments.
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Nice location located right off the expressway and adjacent to an outdoor entertainment area with theaters, bars and restaurants. The staff was friendly. We arrived super early around 8am and they even let us check in that early - so happy!! There is a nice bar and restaurant that serves breakfast lunch and dinner, however the breakfast is overpriced and the buffet is lousy! There is a spa but we did not use the service and a pretty decent pool that is nice and COLD for 105 degree days. We had a pleasant stay.
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Response from Traveler47690088551, Administrative Assistant at Renaissance Phoenix Glendale Hotel & Spa
Responded Jul 17, 2019
BethChicago, We are delighted you enjoyed your stay with us! I have passed on your comments to our food and beverage manager. Safe travels.
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My complaint is similar to the others you have been reading. I was also bumped from a confirmed reservation in August. This hotel lacks both adequate management and customer service. Their disregard for loyal customers is astonishing for a Marriott or any major hotel. My reservation was canceled by email 6 weeks after I received a written reservation confirmation from Marriott. The cancellation email was from Atrium Hospitality not the Marriott and did not include my confirmation number. I assumed it might be a phishing email. When I checked with the hotel I was told I had to speak with specific individual. I left a VM and after several days did not hear back. I called again and spoke with a hotel manager and another message was left...this time I did get a call and my reservation was indeed canceled.  1. Why did it take 6 weeks for Marriott to discover they were overbooked? 2. Why would you send an email without my confirmation number and from a company I did not recognize. 3. Why would you not return my call left on your VM. Clearly my business is not important to you.  Bottom line...this hotel is perfectly located next to major sporting and concert venues. I assume one of the reasons the located here. However, based on this experience I would not have any confidence my confirmed reservation would be honored. You cannot trust this hotel or Marriott to stand by their reservation confirmation. Will book somewhere else in future.
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Response from Traveler47690088551, Administrative Assistant at Renaissance Phoenix Glendale Hotel & Spa
Responded Jul 15, 2019
Dear MichaelTUS, We apologize for the delay in responding back to the phone calls, and for the unexpected need to contact you prior to your arrival. We would love the opportunity to connect with you via phone, explain the situation further and offer some alternatives. You will receive a call back no later than tomorrow afternoon. Steve Ator 480.518.8007
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PRICE RANGE
$127 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance glendale hotel glendale, renaissance glendale hotel and spa, glendale renaissance
LOCATION
United StatesArizonaCentral ArizonaGlendale
NUMBER OF ROOMS
320
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