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DoubleTree by Hilton Hotel Phoenix - Gilbert

Certificate of Excellence
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1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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1 room 1 adult
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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385 Reviews from our TripAdvisor Community

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babersgob
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Checked in and literally JUST GOT DONE CLEANING THE BATHROOM. I took photos, actual piles of shave hair all over and around sink. The toilet had splatters in several areas. I went and showed front desk guy and he said "sorry I did not know" I asked if he has some clorox wipes or something and he said, "I have... More 

Helpful?
1 Thank Hot_Desert_Flower
Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

Quick overnight trip for work. Very comfortable. Great staff. I got in later in the afternoon, the room was clean and tidy. The bed was nice, pillows were great. Slept like a baby. Had a beer in the bar and relaxed for about 5 minutes on the trip. I would stay again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alysse F
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was here for a Medical Seminar. The room and service was outstanding. I just walked through the main lobby of the hotel, so am not able to review their services, but the convention area was very nice.

Helpful?
Thank Bonita T
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you soo much for your wonderful 5 star review, we're glad you enjoyed our services at the SanTan Elegante Conference Center, please visit us again soon! More 

Tampa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Good hotel, nice accommodations on the SE side of Phoenix. Across the street from a Top Golf brand location for some nice fun literally within walking distance, mall/movies are nearby. Booked last minute (literally after landing at PHX) to attend college bowl game in Glendale - that was a drive, but then so is anything in the Phoenix area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark K
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Mark K, Thank you very much for your review and for being our guest! We're glad you enjoyed your stay while in town for the bowl games and hopefully you'll be our guest again in the future! All the best, Jennifer Bruce Sales Manager More 

Baltimore, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

From online, I thought I was getting a 2 bedroom suite. Instead, I got a single bedroom with a king bed. Not good for my family of 4. I was told that their website needed to be updated. If you look on their website the Parlor room is described as having a living space with a bedroom connected on each... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeremy K
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Jeremy K, I'm sorry about your experience with our hotel and that you didn't get the type of room you were expecting. While the description of our Parlor Room does indicate that it adjoins to two rooms, there is a fee associated with renting those two additional rooms. We will certainly get the description updated to be more clear,... More 

Fullerton, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great Hotel. Nice location by large outdoor mall. Friendly staff and room are very nice. They are connected to a large Meeting center so it looks like you could have a great meeting here. The hotel looks to have been a luxury hotel before and was converted to a Hilton.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anthony K
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Anthony K, Thanks soo much for your 5 star review, we greatly appreciate it and we appreciate you for being our guest! Have a great day! Jennifer Bruce Sales Manager More 

Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Guest Service Agent ant check in very "Ho-Hum" Breakfast underwhelming. Rooms very nice. The staff was mixed. Front desk very bland. Breakfast staff accommodating even though we would have like a bigger array of items since they charged $9.95 per person for a "Buffet"

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank G617EHmartins
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear G617EHmartins, Thank you for taking the time to review your most recent stay and for being our guest. We're glad to hear that you liked our location - across from Top Golf, but sorry that you felt our breakfast was underwhelming - we can certainly look into to that. We do have a full service restaurant where we offer... More 

Sacramento, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I accidently left my daily prescription medications on the bathroom counter. The hotel called me and shipped my medications to me promptly. Many thanks! The room was clean and the food in the restaurant was good. Every staff member I encountered was courteous and eager to assist me.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Heather K
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Awww thanks soo much for your 5 star review! I'm soo glad we were able to notify you about leaving your prescription and send it back to your home! :) Thanks again and have a wonderful evening! Jennifer Bruce Sales Manager More 

Glendale, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The Double Tree is located close to Gilbert/Chandler with clean rooms close to everything... The Mall is right around the corner and restaurants only a few blocks away in the surrounding area. There are plenty of sport bars too. The hotel offers a small bar and free wifi... The rooms are ample comfortable and clean.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alex A
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Alex A, Thank you for your review and for your great description of the things to do in our surrounding area! We do also offer complimentary transportation within 5 miles which includes everything your review mentions and more! Warm Regards, Jennifer Bruce Sales Manager More 

Parker, Colorado
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel was great, there are many restaurants and attractions nearby. The staff was very friendly and always eager to help. The rooms are very nice and up to date, beds, pillows, comforter were very comfortable. They have a great bar onsite with a terrific tender. Eli, thank you for a great service during our stay. If... More 

Helpful?
Thank tmdavis2941
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Awww wow thank you for taking the time to review your stay and for your wonderful words! I'm glad to hear that you appreciated our staff and our rooms and I'll be sure to pass your kind words on to Eli in our restaurant/lounge. Thanks again and we'd love to have you back anytime you're in the area! All the... More 

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