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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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533 Reviews from our TripAdvisor Community

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Showing 529: English reviews
Albuquerque, United States
Reviewed 6 days ago NEW

enjoyable stay. the staff was pleasant, courteous and helpful. The hotel was clean and the amenities (food, bar, conference rooms) were good. The proximity to the shopping area with its dinning options was a positive.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 687lewisc
Temecula, California
HOTEL’S FAVORITE REVIEW
Reviewed September 29, 2016

Hotel in newer area, located close to Mall. Pleasing to look at, well kept grounds. Lobby is beautifully decorated. Front desk employees always very helpful. Im terrible with names but there was a young woman that manned the desk on evenings who was such a helpful and pleasant staff member. Its true that the employees of hotels can make or...

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Helpful?
Thank Barbie P
About Hotel's Favorite Review
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Barbie P, Thank you for such a wonderful five star review! I'm glad to hear that you liked your Jr. Suite and the hotel overall and I will certainly pass on your kind words to our front desk team! Please come visit us again when you're in the area, we'd love to welcome you back! Warm Regards, Jennifer Bruce...

Rio Rancho, United States
Reviewed 6 days ago NEW

Nice hotel, quiet room, comfortable bed, good pillows. On-site restaurant/bar had good variety of foods including nice salads. Conference facilities can accommodate very large groups. Near a mall and other shopping.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ritasV2827QQ
Olathe, Kansas
Reviewed 2 weeks ago via mobile

Room was clean, customer service leaves lots to be desired. Wireless Internet was better than most hotels in terms of speed and connectivity. Back to the customer service- checked in on a Tuesday afternoon. The two front desk staff were more interested in carrying on their conversation than checking in a guest. Restaurant/Bar area - again male bartender needed work...

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Helpful?
Thank Eric R
Tucson, Arizona
Reviewed 2 weeks ago

If road noise is your thing then stay here. If its not then may I suggest getting a room to the west. I could not believe how loud the road noise was. The room was clean, and nice. the location was good, and with the local malls and recreation good location.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank James V
Gilbert, United States
Reviewed 3 weeks ago

clean, great staff, very helpful. We had a group of 200 for a week long conference and everyone was very pleased with the hotel accommodations. We took the entire group to TopGolf which is across the road and everyone had a great time

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank D5284VKjohna
Reviewed 3 weeks ago via mobile

We've stayed here over a dozen times in the last 8 months. We travel for business to this area and we really appreciate the location of this hotel. However, that's where it ends for us. Visit number 1: dirty room, including so much dust my husband had bloody noses all night, candy wrappers and used dental floss in the night...

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Helpful?
1Thank Melissa F
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Minneapolis, Minnesota
Reviewed 3 weeks ago

A beautiful hotel with great accommodations. Clean, spacious rooms and comfortable beds. The staff is top notch and always delivers superior service. They take care of everything we need. We stay there every time we come to the valley.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Thomas S
Chandler, United States
Reviewed 4 weeks ago

This is a great hotel in a great location, with proximity to San Tan Mall. Friendly staff, clean, onsite gym, bar, pool, and food. We have stayed here a number of times and have a good experience on each occasion.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jasonsZ3125BJ
Santa Cruz, California
Reviewed 4 weeks ago

When I arrived I was ill. The staff did everything possible to help me during my stay. they sent over plain bread and crackers along with ginger ale to my room as well as extra towels and tissues as needed. In the morning I went down for breakfast but while ordering was to weak to stay so they brought it...

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Helpful?
Thank Gina C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Location: United States > Arizona > Central Arizona > Gilbert
Price Range: $143 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travelers.
3 questions
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
 of 5 bubbles Charley21, Nov 7, 2016 | Read review
“Top floors have very high ceilings.”
 of 5 bubbles 428barbiep, Sep 29, 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
 of 5 bubbles billl187, Jul 28, 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
 of 5 bubbles alanteam, May 31, 2016 | Read review
“Higher floor is better”
 of 5 bubbles chris1916, May 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question