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BEST WESTERN Douglas Inn & Suites

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BEST WESTERN Douglas Inn & Suites
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155 Reviews from our TripAdvisor Community

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Showing 145: English reviews
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San Angelo, Texas
Reviewed 3 days ago NEW

At approximately 9:30 PM, the fire alarm went off. The hotel was evacuated. We were not given time to get anything - left my car keys behind, which was the bad mistake. In pajamas and slippers, thin jacket, all the guests and hotel staff stood in the cold, windy night while scores of firemen combed the hotel for the source...

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Helpful?
Thank christinec174
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear Christin, I would like to thank for you for the review on our property. I'd like to start off by apoligizing for the inconvience you had during your stay. I was well aware of the situation and guided my staff the best was possible. Unfortunatly the fire department advised us to not shut alarm off until they arrived to...

Globe, United States
Reviewed 5 days ago NEW

When I made reservations I requested a ground floor room due to my arthritis and difficulty walking. When I checked in I was told there were no ground floor rooms left. I was assigned a room on the third floor. Next time I will check my reservation and CONFIRM they have what I want - or find another motel. On...

Review collected in partnership with Best Western
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Helpful?
Thank Debby K
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Ms. Debby, We want to thank you for choosing Best and for being a customer. I would like to apoligize for the inconviences you experienced during your stay. Our hotel does Guarantee room types but unfortunatly not room floors until the day of. It is very hard to predict what options on floors we have until the day of and...

Reviewed 6 days ago NEWvia mobile

We tried to get into Bisbee to stay and could not because of holiday on Monday for Presidents' Day. They recommended Best Western in Douglas 20 minutes away. Room was clean service was good. A nice place to stay. Not to many restersunts close so drove to one on main.

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Helpful?
Thank Sharon N
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Ms. Sharon, Thank you for completing a review on our hotel. We appreciate your time and value your business. Looks like you had a good stay over all. I would like to know what we could have done different to have scored a 5 on your review. We would like to know what we could have done different. Feell free...

Fort Lauderdale, Florida
Reviewed 1 week ago

I have stayed at BW many times and I am extremely pleased with the quality of this hotel, especially being so close to the border. The rooms are very clean and well kept including the bathrooms. The breakfast area is fantastic, always stocked and very clean. All of the staff are extremely nice and go out of their way to...

Review collected in partnership with Best Western
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Helpful?
Thank SteelDog414
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Thank you for your feed back on our hotel. I am extremely pleased to know you had a great stay during your visit. I will be sure to let my staff know of the amazing job they all did. And we hope to continue to make our guests stay as wonderful. we hope to see you at our property again....

Montreal, Canada
Reviewed 3 weeks ago

Good - Cleaning Service - Staff Bad - Wifi- Super Duper Slow like you are using wifi from earth on mars - Pillows- 4-5 pillows too small, uncomfortable - King Suite- Location of TV is too off from the bed, Too small TV compare to room size - Breakfast- Eat same things daily

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Helpful?
Thank Pankaj S
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear valued customer, Thank you for the feedback on our hotel. We appreciate your concerns regarding your stay. I am pleased to know the staff, and cleaning of the hotel were good. I do apologize about the food and internet situation. We are working very hard trying to get the best internet service we can in this small town. We...

West Saint Paul, Minnesota
Reviewed January 17, 2017 via mobile

The bed and pillows are decent but after that nothing seemed quite right. The walls and especially the ceilings are thin and noise carries so opt for third story if you can. The bathrooms are large but have absolutely no layout space for makeup or a shaving kit except the top of the toilet. The rooms are immense and long...

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Helpful?
1Thank Robert R
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear, Mr. Roberts Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Phoenix, Arizona
Reviewed January 8, 2017

Fifth time staying at this Best Western in the last six months. The staff is always very friendly and helpful. The room is always super clean and extremely comfortable. I will continue staying at this hotel whether on a business trip or leisure.

Review collected in partnership with Best Western
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Helpful?
Thank elromar
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Thank you for the feedback on our property. Always a pleasure to see such satisfied guests. We wish to continue to satisfy you during your stays at The Best Western Douglas Inn and Suites. Regards, Esmeralda V.

Dunoon, United Kingdom
Reviewed December 3, 2016

Rooms as you'd expect .. for the money .. BUT internet is a disaster .. both times I've been here its modem speed which in 2016 is not on .. ended up having to steal McDonalds wifi to just get emails to go at decent speed Douglas is the sort of place you only go if you have to .....

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Helpful?
Thank Synkuk
Biloxi, Mississippi
Reviewed November 26, 2016

A very nice hotel. I have stayed there many times for business and pleasure over the last 6 years. It has changed some over the years with breakfast items but overall the breakfast is descent. My only complaint is If you are staying for than week and need to do some work online the Internet wi-fi service is up and...

Review collected in partnership with Best Western
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Helpful?
Thank jwczar
Tucson, Arizona
Reviewed October 26, 2016 via mobile

We stay here once a year for business. It is clean, bed is comfy, quiet rooms & breakfast is pretty good. Scrambled eggs, sausage, gravy, make your own pancakes are only a few of the items. The fresh cookies at night on check-in are tasty. We'll be back next year.

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Thank CP V
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to Douglas, Arizona's newest hotel. Best Western Douglas Inn & Suites features a custom modern design with all the comforts of home. All our very spacious guest rooms offer wireless or hardwired high speed internet access, fridge, microwaves, irons & boards, hairdryers, cofee makers and coffee, radio alarm clocks, 32" LCD TV's. Our suites will upgrade you into a larger room with a sitting area and an upgraded MP3 player radio alarm clock. Deluxe continental breakfast is included to all guest, FREE, including hard boiled eggs, hot self serve waffles, pastries, cereals, 3 juices and so much more. Relax and unwind outside by our beautifuly landscaped heated swimming pool and spa. Hope to see you soon at the Best Western Douglas Inn & Suites! ... more   less 

Additional Information about BEST WESTERN Douglas Inn & Suites

Address: 199 E. 7th Street, Douglas, AZ 85607
Location: United States > Arizona > Douglas
Price Range: $108 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Douglas Inn & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Questions? Get answers from BEST WESTERN Douglas Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Past experiences at hotel - excellent. However,.I will forever remember the terrible night and how tired I was the following day.”
 of 5 bubbles christinec174, 3 days ago | Read review
“They offer a shampoo conditioner combo so take conditioner”
 of 5 bubbles karenm502, Oct 18, 2015 | Read review
“Upstair rooms facing opposite from the main road”
 of 5 bubbles MonicaNepomnaschy, Jul 18, 2015 | Read review
“They're all good”
 of 5 bubbles HypnoJoeUSAD, May 19, 2015 | Read review
“Rooms on upper floors are best for quietness, those facing east are coolest during the summer.”
 of 5 bubbles RGAZ56, Mar 18, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question