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All reviewshave stayed here many timesking suitefront deskswimming poolrooms are largefull kitchenstayed nightsgreat place to staylocation is greatthe breakfast areacomfortable bedfitness centerwould stay here againericapanscarpetingunit
After reading the reviews, I was hesitant to stay here, but I was nicely surprised! All of the staff was as friendly as could be, especially the man in the kitchen. The rooms were nice, although that's some firm furniture. The pool was fun with...More
Response from Suzanne V, General Manager at Hawthorn Suites by Wyndham Chandler/Phoenix AreaResponded August 28, 2017
Thank you for taking the time to leave us such positive feedback. I am glad you didn’t let some of the negative reviews dissuade you, as you saw for yourself they can be misleading. Our staff takes pride in customer service and cleanliness, and out...More
The room wasn't very clean. The vents were dirty and missing covers. Four people in our room and were only given 3 towels daily. Never any towels at pool or work out area. Breakfast was ok. The key cards had to be remagnetized a minimum...More
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Thank you for your email. The hotel's last major renovation was in 2008, although improvements are ongoing. The pool temperature is set at 80 in the winter months. This particular type of roach the guest referred to is... More
Thank you for your email. The hotel's last major renovation was in 2008, although improvements are ongoing. The pool temperature is set at 80 in the winter months. This particular type of roach the guest referred to is common here in the Valley, which are known to infest even the most sanitary and well-organized homes and buildings. I want to assure you that we have a professional commercial pest control company that does treat the property regularly as we take every precaution to prevent against them. It truly was an isolated incident. If there is anything else I can assist you with, please let me know. Thank you.