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Crowne Plaza Phoenix - Chandler Golf Resort

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1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
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Crowne Plaza Phoenix - Chandler Golf Resort
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163 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Phoenix, Arizona
Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

Other reviewers have commented on the convenience of nearby dining. I'll give them that. And we did eat dinner one evening at AJ's (the hotel restaurant). The ribeye was tender and flavorful; the generous portion of salmon was nicely moist and likewise tasty. After that, the news is all bad. The property is showing its age and has been allowed... More 

Helpful?
Thank ShortBusRider
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for your post on TripAdvisor. We are glad you had a favorable dining experience in our restaurant but I offer you my sincere apology for the deficiencies you experienced with the rest of the property. We have new ice machines on the way and our Chief Engineer is addressing the landscape items you mentioned. We appreciate your comments... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there one night, June 25. Easy check in, good price, nice room. Only complaint was that air conditioner was a little loud. Best thing about this hotel is its location, close to some very good restaraunts and nice bars. A nice family hotel. Enjoyed my stay.

Helpful?
Thank ricoflowers
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay. We’re happy your enjoyed our location and we hope to see you back again. More 

Topeka, Kansas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 4, 2016

The Crowne Plaza is clean and kept. The best part of the hotel was the location and proximity to the downtown area. If you chose to step out for breakfast or lunch, it is only a 2 to 3 minute walk to several places to enjoy eats and drinks.

Helpful?
Thank Doug Y
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thanks for the review! We hope to see you back again soon. More 

Pomona, California
1 review
1 of 5 stars Reviewed June 2, 2016

The lack of information and concern for their "guests" when a water main ruptured flooding rooms and their inability to handle the situation. No one on staff ever notified any of us about what was going on!! Hotel employees were unable to locate the water shut off , no one knew where it was even when, my son-in-law who is... More 

Helpful?
Thank lorindafigueroa1999
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting on TripAdvisor. We deeply regret that your family’s celebration was marred by the unfortunate break in our water line. Due to the nature of the emergency the staff was involved in conducting emergency and recovery efforts and taking incoming calls. We appreciate the candid review of your experience. More 

Travelers are raving about these Chandler hotels

Midwest
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 1, 2016

We enjoyed our stay. Not necessarily, thanks to the hotel staff or amenities. Check in was easy enough, but for the remainder two days I don't think we went back to the lobby. During check-in I asked the bartender in the lobby bar what their specials were. She seemed disinterested and was actually fairly rude to me. Well, we didn't... More 

Helpful?
Thank kearnsisawesome
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thanks for your post on TripAdvisor. We apologize for the unacceptable attitude of our bartender and this will be addressed. We hope you have another opportunity to return. More 

Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 30, 2016

I arrived to see a line of people about two dozen deep trying to check in. After an hour in line I was told it was going to be another 2 hours for my room (we arrived at 4pm). I said fine, but can you give us a couple drinks so we can go sit at the bar. I was... More 

Helpful?
Thank joe r
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thanks Joe for posting your comments about your visit with us. We apologize for the long check in time as this it not our normal but we appreciate your willingness to return for another visit with us. More 

Melbourne, Australia
2 reviews
3 of 5 stars Reviewed May 25, 2016

Overall the hotel looks beautiful, main lobby and reception are warm and pleasant and the pool area with the vine covered pergola is suitable for evening relaxation. The rooms however need more work. The bathrooms especially look old and decrepit, with humidity stained walls and old rust stained fixtures. The bathtub mat had mold which I find unacceptable for any... More 

Helpful?
Thank beatriijs
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thanks for your post about our hotel. Please accept my apology for the unacceptable condition of your guestroom as the problems you mention are not up to our standard and will be addressed. We're glad you enjoyed the outdoor areas and wifi. We do hope you will give us another opportunity to show you our improvements. More 

U.S.A.
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 25, 2016

Stayed 4 nights...First the good: large king room, quiet if you don't turn on the air conditioning,near cafes,beds average, normal amenities, retro furnishings, clean Other than dust And the bad: room only cleaned twice, second time only sheets and pillows made up, clean glasses, coffee and soaps left.Bed cover and extra pillows laid and unfolded where they were left. Towel... More 

Helpful?
Thank Evans1940
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for taking the time to post a review of your stay on TripAdvisor. We sincerely apologize for the condition of your guestroom and our service which was certainly not up to our standard. Your comments will be addressed and we hope you will give us another opportunity to win back your business. More 

Cypress, Texas, United States
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 19, 2016 via mobile

Full disclosure - we stayed in this hotel as a family member works here Driving in the the is an impressive sight as the grounds are extensive with tennis courts, the nearby golf course, and hotel buildings. The courtyards are nicely maintained and the areas around the pool, bar, restaurant and fronting San Marcos Place are just gorgeous! Our room... More 

Helpful?
1 Thank Betty C
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at our property. We’re glad you enjoyed it and hope you have another chance to visit again. More 

Appleton, Wisconsin
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 18, 2016

We have stayed here several times in the past and always loved it...gave rave reviews too. Not this time. The hot tub was out of order and pool area was being worked on daily. We were not told this when we booked which is an outrage in my opinion. Not sure we will stay here again, but if we do,... More 

Helpful?
1 Thank Victoria K
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for providing feedback about your experience at our resort. My sincere apology for any inconvenience the pool and spa repairs caused you during your stay with us. Unfortunately, this was an emergency repair to the spa’s water line which runs under the pool’s Kool deck and replacement of the electrical line feeding the pool lights. We regret that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Boasting an newly renovated 18-hole USGA golf course with driving range and 35,000 square feet of meeting space the San Marcos Golf Resort Hotel is the perfect place to stay. Within minutes of Cactus League Spring Training visit your favorite teams: Chicago Cubs, Giants, Diamondback and the Angels. Just outside the front door you can explore downtown historic shops, breweries and eateries. Sink into a luxurious bed, with a pile of pillows, a plush duvet and satin-soft cotton sheets and awake revitalized and fresh to a full service Coffee House, featuring Starbucks located just outside your door. Relax and cool off after your golf game or a match on our lighted tennis courts in our 1912 lounge or AJ's Restaurant. Luxurious landscaped courtyards are a great way to unwind from your meeting, or enjoy the serenity on your private patio or balcony. Take a dip in our luxurious pool and therapy spa while enjoying a cocktail or check your e-mail using our complimentary Wi-Fi and business center. Located within minutes of Chandler Mall, PF Changs, theaters, AZ State University, and corporate office parks, leave the work to us by allowing our Resort Concierge take care of your entertainment & travel desires. We are just miles from Tempe, Gilbert, Mesa and Phoenix. Listed on the National Register of Historic Places, the Crowne Plaza San Marcos Golf Resort Hotel is your perfect destination. ... more   less 

Additional Information about Crowne Plaza Phoenix - Chandler Golf Resort

Address: 1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
Location: United States > Arizona > Central Arizona > Chandler
Price Range: $100 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Phoenix - Chandler Golf Resort 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Crowne Plaza San Marcos Golf Hotel Chandler
Crowne Plaza Chandler
Chandler Crowne Plaza
Hotel Style:
#15 Business Hotel in Chandler
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