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Sheraton Grand at Wild Horse Pass

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Sheraton Grand at Wild Horse Pass
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1,437 Reviews from our TripAdvisor Community

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Showing 1,422: English reviews
Reviewed 5 days ago NEW

Loved this hotel! Had a wonderful atmosphere!! Sitting area outside as well as a fire pit...you can make smores :) Very nice pool area. Air Conditioning worked!!! Clean hotel room. Long ways to go to room so if you can't walk very far - I suggest you let them know when you book... Easy to get to.

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Helpful?
Thank Geri P
Fort Collins, Colorado
Reviewed 1 week ago NEW

We just spent several nights here for a conference, and while the place is certainly a solid 3-4 stars, I did not several opportunities for improvement (considering the cost): 1. One of the 2 elevators for our wing did not work properly all weekend, and seemed to confuse most riders (you would get in, the doors would close, and nothing...

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Helpful?
Thank BraunMincher
Management response:

Dear Guest, Your feedback is sincerely appreciated and provides our team with a tool to improve our level of service. In reading your comments, I’m disappointed to learn that we clearly fell short on our service promise, especially in regards to the room cleanliness experienced during your visit. I want to apologize on behalf of the entire resort, as this...

Berkeley, California
Reviewed 1 week ago

We stayed here on a three-day weekend to visit with family members who live in the area. This hotel is fairly isolated, in the desert with nothing in the immediate area, which can be good or bad depending on your mood. The hotel provides a free shuttle to a nearby mall and casino (we didn't take it). It is about...

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Helpful?
Thank BerkeleyJohn
Buckeye, Arizona
Reviewed 2 weeks ago via mobile

Me and my husband was on our honeymoon and 1 am in the morning after a long night we get huge men banging on our doors stating the fire alarm is going off because of cigarette smoke. Mind you I have asthma and do not smoke. They shoved a piece paper at us and said it was a warning and...

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Helpful?
Thank Latasha H
Management response:

Dear Guest, Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Sheraton Grand at Wild Horse Pass. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the...

Reviewed 2 weeks ago via mobile

Very nice hotel out in the Phoenix desert. Casual dining was below my expectations but did not try upscale restaurant. Bar area was out in the lower lobby and was not TV sports friendly. Did not try golf but it looked in good shape

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Helpful?
Thank Curt B
Reviewed 2 weeks ago

Resort was beautiful, staff was very friendly and accommodating. 4 pools, hot tubs, spa, enjoyed the interactive hiking trail each day. Shuttle is casino, mall, and Rawhide. The food was very expensive. $18.00 for two eggs and ham???????? eat somewhere else but the resort was amazing. Will definitely be going back.

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Thank Lori D
Reviewed 3 weeks ago

I recently stayed at your hotel and it was awesome the staff was extremely responsive and attentive and everything was great until the last day when we decided to take the kids swimming, one of the pools had something I don’t know excessive chlorine or what but as a result two of my kids who were not wearing swimming googles...

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Helpful?
Thank Shuaib S
Halifax, Canada
Reviewed 3 weeks ago via mobile

Stayed here for 4 nights early Dec. The resort is huge to say the least, it's a long walk to a lot of the rooms. The restaurants were top shelf for sure, particularly Kai. The bar area was also very nice with great service. Whirlwind golf course is part of the complex and top end as well. While it's a...

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Helpful?
Thank HalifaxGolfer
Flagstaff, Arizona
Reviewed 4 weeks ago

We stayed here with our kids for a family weekend. The hotel and room were very nice and a great bargain on Starwood points. Our room was comfortable and quiet. We wandered the grounds some and enjoyed the overall layout. The lobby was nicely decorated for the holidays and projected falling snowflakes on the window screens at night. Our only...

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Helpful?
Thank Brandon K
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, Thank you very much for your helpful observations and feedback. We are very proud of our Resort and we are greatly concerned about the challenges with providing you accurate information and appropriate service recovery. Please be assured that we have followed up and are taking the necessary steps to act on and learn from your experience. We do...

Reviewed 4 weeks ago

This was a very nice property. Not as "swanky" as I was expecting, but very nice. There were 500 people there at the same time I was and yet there was plenty of room for everyone. The property is rather spread out and there was a fair amount of walking involved to get from the rooms to the Conference center...

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Helpful?
Thank Hizzown
SHeckathorne, Public Relations Manager at Sheraton Grand at Wild Horse Pass, responded to this review

Dear Guest, On behalf of the staff and management here at the Sheraton Grand at Wild Horse Pass, we would like to thank you for taking the time to provide us with feedback regarding your recent stay. Please be assured that your recommendations for improvements have been relayed to the Food & Beverage Team. Thank you again for your review...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Sheraton Grand at Wild Horse Pass is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 

Additional Information about Sheraton Grand at Wild Horse Pass

Address: 5594 W Wildhorse Pass Blvd, Gila River Indian Community, Chandler, AZ 85226-5400 (Formerly Sheraton Wild Horse Pass Resort & Spa)
Location: United States > Arizona > Central Arizona > Chandler
Price Range: $193 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand at Wild Horse Pass 4*
Number of rooms: 500
Reservation Options:
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa
Hotel Style:
#4 Romantic Hotel in Chandler
#6 Business Hotel in Chandler
#8 Family Hotel in Chandler
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand at Wild Horse Pass staff and other travelers.
17 questions
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Questions? Get answers from Sheraton Grand at Wild Horse Pass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a view of the west or the pool area, rather than the parking lot.”
 of 5 bubbles BraunMincher, 1 week ago | Read review
“all rooms have a patio.”
 of 5 bubbles lorid528, 2 weeks ago | Read review
“Rooms off the mail lobby are most convenient for all amenities”
 of 5 bubbles Hizzown, 4 weeks ago | Read review
“Rooms in rear have great view.”
 of 5 bubbles DonnaS37, Dec 4, 2016 | Read review
“You want an outside viewd”
 of 5 bubbles 424eddyh, Dec 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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