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Totem Hotel and Suites

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Traveler (14)
Room & Suite (14)
Dining (1)
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Overview
  • Excellent25%
  • Very good31%
  • Average27%
  • Poor8%
  • Terrible9%
Travelers talk about
“second floor”(5 reviews)
“nice room”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Airport Transportation
Suites
Bar/Lounge
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
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11 - 15 of 139 reviews
Reviewed September 21, 2016

We stayed in this hotel for three nights.We had a one bedroom suite in the Chugach building,The hotel was clean and the suites was comfortable. Nothing special about the hotel itself, outside of its location. All the harbor shops, bars and restaurants are just a...More

Thank alanmary16
Response from CHRISTIAN S, General Manager at Totem Hotel and SuitesResponded October 10, 2016

Dear Alanmary, We are please to hear you enjoyed your stay with us at The Totem Inn and Suites. Please be sure to contact us directly when planning your next trip to Valdez. We look forward to seeing you soon! Thank you for staying with...More

Reviewed September 17, 2016

We stayed two nights in the motel section (Room# 122). The room was old and outdated with stained carpet. Maybe because of the wet weather, the room had slight smell. The room does have microwave and fridge for convenience. The cleaning staffs were not professional...More

Thank Lei C
Response from CHRISTIAN S, General Manager at Totem Hotel and SuitesResponded October 10, 2016

Dear Lei, Thank you for taking the time to review your recent stay with us, I am sorry to hear your visit was less than perfect. Rest assured we are working to improve the quality of our rooms on property. Please be sure to plan...More

Reviewed September 12, 2016

We were 3 people and the room had one Queen bed. There was no mention of the number of beds before the reservation. If you are 2+ make sure you call them. On the plus side, we did have a pull out couch which could...More

Thank Vivek N
Response from CHRISTIAN S, General Manager at Totem Hotel and SuitesResponded October 10, 2016

Dear Vivek, Thank you so much for your recent stay with us, and for taking the time to review your experience. I am sorry to hear there was an issue with the room type that was reserved when placing your reservation. We have recently started...More

Reviewed September 9, 2016

The hall ways need to be re-carpeted & so do the rooms badly. The paint in the hall ways is in sad shape. The furniture needs to be upgraded severely. The coffee maker was broken & it took two tries to get a working one...More

1  Thank Nick G
Response from CHRISTIAN S, General Manager at Totem Hotel and SuitesResponded October 10, 2016

Dear Nick, Thank you for the constructive feedback on your recent stay with us. We are in the process of renovating our property, and will be sure the necessary upgrades and repairs have been completed to improve our guest experience. Please be sure to visit...More

Reviewed August 25, 2016 via mobile

We arrived to find the mini blinds in our room not working. The were up and our room faced the highway and was very close. We called the front desk and they sent the housekeeper who was nice but couldn't figure out how to help....More

1  Thank Carlovers
Response from CHRISTIAN S, General Manager at Totem Hotel and SuitesResponded October 10, 2016

Dear Carlovers, I'm extremely disappointed to hear about your unsettling experience with our previous front desk staff member. In the future when traveling please be sure to immediately ask for the General Manager when you experience issues with your stay. I was happy to immediately...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Banquet Room
Airport Transportation
Meeting Rooms
Business Center with Internet Access
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Refrigerator in room
Microwave
Things to do
Restaurant
Bar/Lounge
Details
Price range
$187 - $337 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
$187 - $337 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveler (14)
Room & Suite (14)
Dining (1)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
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Kara H
June 10, 2016|
AnswerShow all 7 answers
Response from jerid H | Property representative |
Hello, As far as I know there are no hotels that have a pool here in Valdez. As far as Jacuzzis, I know the Totem Inn does not. If you are looking to get more questions answered the front desk number is (907835-4443. There... More
0
Votes
Cheryl F
June 4, 2015|
AnswerShow all 2 answers
Response from Mark S | Property representative |
Hi Cheryl, Thank you for your inquiry. Because of our full service restaurant with a "legendary breakfast" we do not package inclusive rates. We would love to have you join us both for a great nights rest and possibly one... More
0
Votes
NDB65
May 8, 2015|
Answer
Response from Mark S | Property representative |
Our cancellation policy is 24 hours or 1 day and I apologize for the confusion. I need to update this on the Trip Advisor site, thank you for the reminder and hope to see you this summer. Mark Spring, GM
0
Votes
Room Tips
"I prefer the Suites.... but book way in advance."
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"2nd floor and bring your laundry detergent!"
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"The cabins may be quieter than the rooms."
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"Pick the cabin!!!"
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