Totem Hotel and Suites
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About
4.0
#1 of 5 hotels in ValdezLocation
4.5
Cleanliness
3.9
Service
3.8
Value
3.6
Something for Everyone – New Hotel, Business Suites, Cabins. Surround yourself with comfort in the newest hotel in Valdez, at the base of the Chugach mountains. Offering 65 modern, eco-friendly guest rooms, with one king or two queen beds, breakfast buffet, market, indoor pool and exercise room. If you need extra space, consider one of our Chugach business suites with fully-equipped kitchen, breakfast bar, queen bed, sofa sleeper, washer/dryer. The outdoors may be wild, but inside the adventurous will enjoy one of our 10 cabins with fully equipped kitchen, queen bed, bathroom, sofa sleeper, deck and grill; your own little base camp. Located downtown near the harbor. Just a five-minute walk to a scenic walking trail. Near multiple restaurants. Come stay with us; we’ll take care of you.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
Parking
Wifi
Complimentary Instant Coffee
Complimentary tea
Happy hour
Meeting rooms
ATM on site
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
Room features
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
144 E. Egan Dr., Valdez, AK 99686
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Valdez Municipal Airport
3.6 mi•
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Ted Stevens Anchorage International Airport
121.7 mi•
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Rental Cars
16 Restaurants
within 0.3 miles
236Reviews4Q+A60Room tips
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Detailed Reviews
I recently spent two nights at the Totem with my two kids. The rooms were clean and comfortable. The only problems I had was with the lady running the breakfast buffet. She was rude and talked down to me and my kids. She told my daughter she was too young to drink coffee and that the coffee was saved for the adults. She scolded multiple people for not using the hand sanitizer, even though I saw her coughing and hacking without washing or sanitizing. When you are paying almost $300 a night, you do not want to be harassed during breakfast.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Jul 30, 2021
Sorry for the negative experience with our breakfast staff. They are no longer employed here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pro: easy parking, ice machines, good location, nice rooms. Daughter liked the pool although small.
Cons: breakfast buffet to include the cooked food was not good (eggs either over/undercooked and lacking flavor, sausage was meh) and the service was lacking. They had a hard time keeping the buffet stocked and staff didn’t seem to really care. You have to ask them to fill up the very empty buffet if you want to get something. Oh and they do not know how to make coffee! It was so bad we had to get coffee elsewhere this from someone who just drinks simple coffee from home. This coffee was not prepared correctly on either day we were there (same with the food).
Also not sure why rooms weren’t cleaned on a daily basis. There wasn’t even a notice that there wasn’t daily room cleaning which is odd. I don’t mind a room not being cleaned but a sign shouldn’t be posted so one knows. When you expect the towels to be taken care of and coffee to be replaced and it isn’t, it’s kind of a strange thing for a hotel at $300 a night if you ask me.
Cons: breakfast buffet to include the cooked food was not good (eggs either over/undercooked and lacking flavor, sausage was meh) and the service was lacking. They had a hard time keeping the buffet stocked and staff didn’t seem to really care. You have to ask them to fill up the very empty buffet if you want to get something. Oh and they do not know how to make coffee! It was so bad we had to get coffee elsewhere this from someone who just drinks simple coffee from home. This coffee was not prepared correctly on either day we were there (same with the food).
Also not sure why rooms weren’t cleaned on a daily basis. There wasn’t even a notice that there wasn’t daily room cleaning which is odd. I don’t mind a room not being cleaned but a sign shouldn’t be posted so one knows. When you expect the towels to be taken care of and coffee to be replaced and it isn’t, it’s kind of a strange thing for a hotel at $300 a night if you ask me.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded May 31, 2022
Thank you for the review. I have spoken with the kitchen staff and made some adjustments. Currently, we are only doing service for longer-term stays but for any guests that request service we do provide it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Talking to various people and reading reviews, if you ever find yourself in Valdez, this is definitely THE best place to stay by far. It is expensive but don’t expect whistles and bells! It is just a normal hotel. The guy on reception was quite cold and unwelcoming and not very helpful when we checked in, don’t know wether he was having a bad day, later he actually did help us with something, maybe he had had a coffee by then! There was an older lady on reception in the evening and she was lovely, Alaskan friendly, very helpful and lovely to chat to. Our room was extremely large with the most wonderful, comfortable king size bed and pillows, bathroom was equally large and had a decent shower, all nice, modern furnishings, the only thing that was utter rubbish was the wardrobe, I actually could not find it at first which shows you just how small it was, I have never seen such a tiny wardrobe in such a huge room, and only 4 plastic hangers inside! No ironing board or iron although you can ask at reception (obviously could not fit these into the tiny wardrobe). Breakfast room in the morning felt a bit cold and the variety of food for the price of the hotel was not brilliant although they had everything you could want. Good for an overnight stay, unfortunately we had 2 nights in Valdez which was one night too much in an extortionately expensive town with terrible restaurants.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 21, 2022
Thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price, totaling about $275 a night, the room was not clean and the staff was rude. It was very obvious that the toilet in the first room they gave me had not been cleaned even through the rest of the room was clean. The second room seemed clean but once we were in there for awhile, we noticed little things - little pieces of tissue or toilet paper on the floor in the bathroom and countertop was only superficially wiped off. What was more bothersome than that was the staff. I mentioned all this in the nicest way I could but the attitude I received implied that I was the problem. It would have been easy to be friendly about it but that didn’t happen. I cannot recommend this hotel.
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 28, 2020
Sorry, your experience did not meet your expectations. We strive for perfection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Totem is fairly new. It seems to have most amenities. Mostly comfortable. They should really start the breakfast early enough so passengers on the Alaska Ferry can take advantage of something obviously incorporated into the room rate. This isn't a very good value - somewhat overpriced.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 21, 2022
Thank you for the review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are visiting Valdez for recreation, pleasure, or business I don't think there's a better place to stay than the Totem. I stayed in one of the cabins. Nicely furnished, good quality television and a very functional kitchen. One of my co- Travelers suffered a minor injury during the day. He was quickly stitched up at the Providence Hospital in Valdez and sent on his way) despite the fact that the hotel was fully booked that night the staff accommodated him in a wheelchair accessible room. The swimming pool and workout room we're also very nice, well-maintained and clean.
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Date of stay: July 2021Trip type: Traveled with friends
Room Tip: It appeared to me that some of the rooms in the main Hotel we're a bit more plush than the cabins.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Jul 30, 2021
Thank you for the awesome review. I will share it with the staff. =)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We prefer to travel staying at VRBOs, so we can have a kitchen and laundry facilities; that isn't always possible, but we were very pleased to find the Chugach Suites at Totem Inn for this purpose. It was just what we needed.
Couple this with the great breakfast in the morning, the closeness of the harbor and yummy eateries, and the many ways the staff went above and beyond for us (extra bedding for when our tween didn't want to bunk with her sibling, working with us when we needed to extend our stay unexpectedly, etc), and we just couldn't be happier. Valdez was one of our very favorites on our trip, and Totem Inn was a big part of that. Many thanks!
Couple this with the great breakfast in the morning, the closeness of the harbor and yummy eateries, and the many ways the staff went above and beyond for us (extra bedding for when our tween didn't want to bunk with her sibling, working with us when we needed to extend our stay unexpectedly, etc), and we just couldn't be happier. Valdez was one of our very favorites on our trip, and Totem Inn was a big part of that. Many thanks!
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 21, 2022
Thank you for the great review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My understanding is that this hotel has been rebuilt in the past couple of years. I really like what they did but acknowledge that some of that is the "newness" of the hotel. We had a standard room with a king size bed. The bed was really comfortable and everything was clean and well maintained.
A breakfast if also included and its pretty hardy. There were scrambled eggs, pancakes, bacon/sausage, potatoes (this was a roasted blend of onions & regular/sweet potatoes...very good). There was also orange juice and apple juice.
A breakfast if also included and its pretty hardy. There were scrambled eggs, pancakes, bacon/sausage, potatoes (this was a roasted blend of onions & regular/sweet potatoes...very good). There was also orange juice and apple juice.
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip: We chose the top floor but did not really notice a lot of noise from the other guests.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 28, 2020
Thank you for the review.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Totem hotel is a modern boxy multistory hotel about two blocks from the waterfront- so easy walking to multiple restaurants and activities. Keys were available to everyone on the tour, except us, when we arrived. That situation was eventually resolved. The large attractive lobby had the front desk. seating, gift shop and a breakfast area. The house has a small pool, unlike everywhere else we stay during our tour. Our eventual room was large with a double queen and medium sized bathroom. Everything was clean and operational. The decor was monochrome, with contemporary furnishings, no art, a refer, microwave, no safe, and acceptable in-room coffee ( three in a row). Very good printed guest information. The complementary internet worked well. The medium sized flatscreen tv had lots of channels and a useful guide. Good bed, linens and pillows. Good towels and toiletries. Good lighting and lots of outlets. The complementary breakfast does not start serving until 6:00 am, stacking up multiple tours creating substantial lines. The breakfast was average quality and variety, at best. An average 3 star house, in value and delivery- ok for one night.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel looks new, and has a very striking and attractive interior. The lobby, breakfast room, and hotel rooms are pretty, and our room was very comfortable. The blackout drapes had some gap, but not a big deal. The daily hot breakfast was varied, and staff worked to keep it supplied. The hotel is not located immediately in the Valdez harbor but only one or two streets away. Although we drove there due to rain, you could easily walk going out the back of the property as well. The front desk staff probably could work on being more consistently friendly and helpful. Some were good; others..... We'd stay again when we're in the area.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph List, General Manager at Totem Hotel and Suites
Responded Sep 21, 2022
Thank you for the great review.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am trying to find out if this hotel has a pool or a Jacuzzi. So far I can't seem to get an answer.
Hello,
As far as I know there are no hotels that have a pool here in Valdez. As far as Jacuzzis, I know the Totem Inn does not. If you are looking to get more questions answered the front desk number is (907835-4443. There is a friendly front desk attendant wait to answer any questions you might have.
Hope this helps,
Jerid
Hi Cheryl,
Thank you for your inquiry. Because of our full service restaurant with a "legendary breakfast" we do not package inclusive rates. We would love to have you join us both for a great nights rest and possibly one of our famous crab omelets.
Our cancellation policy is 24 hours or 1 day and I apologize for the confusion. I need to update this on the Trip Advisor site, thank you for the reminder and hope to see you this summer.
Mark Spring, GM
Hi NDB,
None of our rooms are air conditioned, I apologize, but it is Alaska and I'll be happy to provide a fan and with an open screened window at night I assure your comfort.
"Property is quiet at night, so I am not sure room choice (other than type -- we had an excellent King) really makes a difference. No views."Read full review
"Everything books out farther during tourist season in Alaska. So if you can book earlier, do so. Be prepared to pay more for everything."Read full review
"Note that there’s self-service laundry. The main desk provides coins and detergents if needed."Read full review
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ALSO KNOWN AS
totem hotel valdez
LOCATION
United StatesAlaskaValdez
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Totem Hotel and Suites
Which popular attractions are close to Totem Hotel and Suites?
Nearby attractions include Valdez Museum & Historical Archive (0.3 miles), Dock Point Park & Trail (0.07 miles), and The Fat Mermaid (0.1 miles).
What are some of the property amenities at Totem Hotel and Suites?
Some of the more popular amenities offered include free wifi, free parking, and breakfast buffet.
Which room amenities are available at Totem Hotel and Suites?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Totem Hotel and Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Totem Hotel and Suites?
Yes, free parking is available to guests.
What are some restaurants close to Totem Hotel and Suites?
Conveniently located restaurants include Nat Shack, The Roadside Potatohead, and Old Town Diner.
Is Totem Hotel and Suites located near the city center?
Yes, it is 0.3 miles away from the center of Valdez.
Are any cleaning services offered at Totem Hotel and Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Totem Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Totem Hotel and Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Is Totem Hotel and Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.