The general manager was so awesome! The room was very clean. The breakfast was excellent. This hotel was top of the line, I will definitely recommend this to anyone. We showed up late at night, they gave us a room without any reservations.
For the price, totaling about $275 a night, the room was not clean and the staff was rude. It was very obvious that the toilet in the first room they gave me had not been cleaned even through the rest of the room was clean. The second room seemed clean but once we were in there for awhile, we noticed little things - little pieces of tissue or toilet paper on the floor in the bathroom and countertop was only superficially wiped off. What was more bothersome than that was the staff. I mentioned all this in the nicest way I could but the attitude I received implied that I was the problem. It would have been easy to be friendly about it but that didn’t happen. I cannot recommend this hotel.
My understanding is that this hotel has been rebuilt in the past couple of years. I really like what they did but acknowledge that some of that is the "newness" of the hotel. We had a standard room with a king size bed. The bed was really comfortable and everything was clean and well maintained. A breakfast if also included and its pretty hardy. There were scrambled eggs, pancakes, bacon/sausage, potatoes (this was a roasted blend of onions & regular/sweet potatoes...very good). There was also orange juice and apple juice.
We were blown away by the size and accessibility details of the very-well-thought-out disabled room. The staff are amazing. Desk clerk Mrs. Johnson even brought in food at her own expense and effort on Christmas Day since their breakfast was closed as were stores and restaurants! The pool lift works well and the pool is great. ❤️❤️❤️
We stayed at the Totem for several night s while visiting family and sightseeing in the Valdez area. The rooms were very nice and clean. The bed was a little soft for my comfort. They serve a full breakfast buffet every morning with both hot and cold selections. Staff was very helpful.
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