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Novotel Marsa Alam

Traveler (1622)
Pool & Beach (297)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Charming
Ocean View
HOTEL CLASS

Location

Full view
Contact
19 km South El Quessir Marsa Alam Road, Marsa Alam 84721 Egypt
Getting there
Marsa Alam Airport25 mi
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1,032Reviews
1,695Photos
186Q+A
42Room tips
Traveler rating
  • 670
  • 193
  • 96
  • 38
  • 35
Time of year
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Popular mentions
+6
Location - the hotel is in the desert, so if you want to see the reall / local life, the nearest and small city is after 30 min by car. All other turistic objects are far away (min. 4 hours to one side). Hotel - the rooms are good, spacious, every day it was cleaned. I suggest
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Response from Amrsalah10, General Manager at Novotel Marsa Alam
Responded 6 days ago
Dear Jolanta Valutytė, Thank you for taking the time to tell us about your experience at the Novotel Marsa Alam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About insects, in a desert area as Egypt and Red Sea, it is true that it’s not easy to avoid this kind of issue, meanwhile, we hired a professional treatment agency and we have sent Housekeeping to check the room on spot after you informed us. Regarding the mini bar, Kindly be informed that mini bar is in all the rooms with price list (against extra charge). Regarding the bathrope and slipers, they are available upon request. concerning the information about the activities, Kindly note that we have signage in all the hotel areas with animation team program. Concerning the wifi, I would like to inform you that we have 2 types of wifi. first one (limited speed) working everywhere in the hotel with limited usage of social media for free. second type (High Speed) to watch or download videos, ... and this is against extra charge. Our staff are often praised for their professional and helpful attitude, and we regularly train the team to ensure that all our members are conversant with the high standards of service that our guests enjoy and have come to expect from our brand. and our management team is available most of the time to respond and take a corrective action is taken for any Guest comment regarding the staff attitude or performance as Guest satisfaction is our main priority. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amr Salah General Manager
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Clean and beautiful rooms. Friendly staff. Good food! Beautiful house reef. For tours a little far away from the harbours. Trip to El Quesir and Port Ghalib worthwhile. There is a smaller offer of tours than in Hurghada. Annoying offer dealers like in every hotel.
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Response from Amrsalah10, General Manager at Novotel Marsa Alam
Responded 1 week ago
Dear LeonieM477, Novotel Marsa Alam entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. I would like to thank you for your comments which will help us to improve the quality of our services. As every of our guest needs are important, we will take it into consideration to ameliorate their comfort. Concerning the activities, kindly be informed that we have available on site a diving center and that it is possible to dive directly from our jetty with a wonderful and furnished reef. We are waiting for your next visit soon. Amr Salah General Manager
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Staff is excellent .. animation team is really fantastic .. rooms is very good .. clean .. the only thing that is not really good is the food but is acceptable..I advice you to visit novotel marsa alam
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Response from Amrsalah10, General Manager at Novotel Marsa Alam
Responded 2 weeks ago
Dear Mohamed Hussein, Thank you for the great review of our hotel! We are glad that you enjoyed your stay Regarding the food, As an international hotel, our guests are coming from all over the world and it’s not always easy to satisfy the different taste of the different nationalities. Meanwhile, I would like to inform you that the buffet is changing every day with 7 different menus for the evening “ Egyptian night, Bedouin night, international buffet, barbeque night, cheese night , fisherman night, Candle night”. Furthermore, our Chefs are always available in the restaurant for any requests from the guests side. We hope to see you again very soon. Sincerely, Amr Salah General Manager
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Hotel us very good and staff us very good and animation team supper. Beach is big and clean. Food is very good and restaurant also. Pool with hot water is very good. Accommodation also super. Thank you Antonia,malak,Ahmed,gouda,smash and Sam.
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Response from Amrsalah10, General Manager at Novotel Marsa Alam
Responded 3 weeks ago
Dear Mohamed Shokry, Thank you very much for taking the time to write your supporting review online and for recommending Novotel Marsa Alam Resort to Tripadvisor readers. Novotel Marsa Alam team is waiting for you for another amazing holiday. Sincerely, Amr Salah General Manager
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Nice, clean, well maintained resort. Nearer to Al Quesir than Marsa Alam (approx. 45mins from airport) and pretty much in the middle of nowhere! Rooms are comfortable, spacious and tastefully, albeit simply, decorated. Food is OK but nothing special. Particularly disappointing
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Response from Amrsalah10, General Manager at Novotel Marsa Alam
Responded 4 weeks ago
Dear njdesign, Thank you for taking the time to share your feedback. I would like to inform you that we are arranging romantic dinner (Candle dinner) at our italian restaurant that's why light is not that much. We are taking your comment into consideration. We hope to welcome you back to our hotel very soon! Sincerely, Amr Salah General Manager
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12345638
Dear Kiril, Kindly be informed that we have on site a diving center, outsiders, under the name of Seaworld Diving center. You can find the equipment for snorklling and diving there. Looking forward to welcome you. Best Regards Amr Salah General Manager
1 vote
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Dear Jannana, Kindly be informed that we have a taxi service which can organise trips Port Ghalib or other places upon request. Kindly find below their email address to contact them and ask for mor informations: Looking forward to welcome you. Best Regards Amr Salah General Manager
1 vote
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Dear vivian, Warm greetings from Novotel Marsa Alam Kindly be informed that we are providing iron and board upon request. Looking forward to welcome you Best regards Mariam Abdulrahman Guest Relations Supervisor
0 votes
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I think they decrease allocation so for your booking you can do it with you travel
0 votes
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I have no idea sorry!
0 votes
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12345638
"Beach view rooms are in the best location to access all facilities"
"Beach front for best views and check mini bar as not stocked"
"Beach Front or Full Sea View rooms are the best we stayed in Room 14208"
"We had seaview…"
"Don't come here"
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PRICE RANGE
$58 - $129 (Based on Average Rates for a Standard Room)
LOCATION
EgyptRed Sea and SinaiMarsa Alam
NUMBER OF ROOMS
268
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