We arrived today in the morning and we directly found problem.First, I want to mention that we are mixed couple (Egyptian + European). The hotel which we booked from Booking.com offer only 1 all inclusive, you cannot choose if you want hard or soft all inclusive,so logically you understand it’s with alcoholic drinks also. After we made reservation at home, we received confirmation email where they write that all inclusive for Egyptian include just soft drinks, European was not mentioned in this text,which means they have all in (non alcoholic + alcoholic drinks). Nobody inform us and we didn’t find this information anywhere on webpage ,that If we want all inclusive with alcoholic drinks we need to pay extra charges. During the check-in they just offered us to pay 150 L.E per day for 1 person to get hard all inclusive as they said. It can really disappoint you from the beginning of the vacation, that you can drink just water,some juices or cola which taste even like they leave it opened for 2 weeks and then they served it. In the list which we received from reception they wrote all-inclusive information (they didn’t mention hard or soft all inclusive on the paper)- “Upon your check-in and receive the guest bracelet you can enjoy all inclusive system. All hot drinks- cold drinks- local alcoholic drinks and non alcoholic are included after midnight all beverages are chargeable. All premium and imported alcoholic drinks are chargeable. Bottle of water and canned drinks in bars are chargeable alcoholic drinks are served only to adults 18 years over.” All this situation means that my European wife should have all inclusive with alcoholic drinks and if it’s different, they should to change or specify more what all inclusive means for them. The best thing in this hotel is the room but unfortunately there’s no kettle to make your own drinks in the room like other hotels have and we didn’t find toilet paper in bathroom. I want mention also about the food in main restaurant it’s 5 from 10, I think we prefer to eat just snacks on the beach it’s much more better and also about the staff which they are working they look to us like they never ever see mix couple before or like we are coming from other world or from the space so (never recommended to any body special mix couple )…
I spend in this hotel like two weeks and for me it was the best time on the holiday's, everything was great beach, swimming pool , food, great view but the best of the best was the animation team .I talked with them many times and they are very nice person's, also they give me such a fun like everyday show to watch it was the best experience i can take. I really recommend this hotel to everyone.
It was a great holiday in el phistone resort marsa alam, we spent one week and we had enjoyed each moment, the swimming pool is good also the beach, the stuff are friendly Specially the pool bar and the restaurant, special thanks to the animation team they made our holiday full of fun with there activities (aqua gym - volleyball - water polo) also we enjoyed the nigh program like (Mr hotel - oriental show - music quiz) and specially the Light show and fire show from the best Mr (Jamaica) special thanks for all the team (Laura, Jan, Luca, Omar and mada) we will back as soon as possible
WORSE HOTEL EVER. We had booked 2 room for 4 night 5 days, first I would like to thank the life guard( Hosam ) he was the only person know what he’s doing and polite plus the animations team. The rest of the staff in the pool bar ( he was smoking in the bar from if the guest ) and restaurant staff very unprofessional they rude and never smile or even speak in good manners to anybody. The Main restaurant is not organised at all tables always need to be clean and they wait till we asked them. Food is the same everyday with a very average quality never change. And last not least The Worse part is THE SECURITY They were watching us as we are criminal very uncomfortable vibe makes us feels like we are not welcome.
So me and my friend going a good offer for this hotel and reviews weren’t bad so we decided to go. Right off the back, first thing we see when we arrived it the entrance of the hotel under construction because apparently it was going to collapse. We presume to the reception and the AC doesn’t work. We asked if the AC works in the rooms and they said yes. We decide to presume with out check in because we were in the middle of nowhere. We go to our room and it’s alright but there was no bar soap, shampoo, tissues, a kettle, nothing just furniture of the room. We started unpacking and we find a huge cockroach in the room. We went to talk to the receipt ion so we can get our room change and wouldn’t change it. We had to get in a huge fight to change it. We go to our new room and AC isn’t working. We call them and they send someone to fix it and thankfully it worked. We shack it off and decide to go for lunch and that was another story. We found hair in our food about 4 time and a living bug onetime. They comment was that I was a picky eater. Our stomachs were also very upset the entire stay because of the food. A lot of the staff away from the reception were really nice. That only reason I have them 2 starts but I wouldn’t go back. I forgot to take pictures of the hair in the food but I attached the picture of the bug and the roach after they killed it.…
I have been there.its nice hotel not too big and not too much people all is very kindly and friendly .staff in the restaurant was very nice and friendly .room very clean.and beach was nice water very clear .beauty salon and hair dressar was very nice and clean.
This Blend Elfistone is a nice hotel, not to small not to big, splendid beach with yetti bridge to great coral of the Red Sea. For sea and nature trip to Wadi el Gamal the diversclub Monkey Divers has al the small scale tours. Easy and relaxed, so is also the atmosfere in the hotel and service of its personal. The hotel, garden and beach have a big surface in lay out it looks like small scale Steigenberger Al Dau in Hurghada. The hotel has aĺso a nice spa, and renovation is on it way to be completed, then it will be extra superbe. Our friends team planned to stay 2 nights, but we dubbled it. In a paradise you have to stay as long as possible.....
I have been spending my vacation in this hotel for 7 years. I would like to recommend it to those who want a peaceful and those who want an active vacation. First of all, I would like to thank the hotel staff who, even in times of difficulties with the corona virus, were always pleasant, smiling and very helpful. A heartfelt recommendation. All the best for Elphistone team from SERBIA!
Wonderfull place and staff speicallcy mr .osman he helped us all the time and the rooms very clean . we enjoed the food every day with my family my son stay all the day in the pool and he was very happy all the time Wish you all the best . Thanx alll
Jest bardzo dobrze ogólnie bardzo nam się podoba ludzie w porządku klimat jest zajebisty ludzie są wspaniali Jessica jesteś super i naprawdę dziękujemy za wszystko jest naprawdę super good vibes i like IT i want to came here every year i like to see all of you again thanks Jessica we are spend Time with you rally nice and you have a good soul thanks