It was our second time in this hotel. This time I came with my sister and my friend, and even though we had some problems, the stay was very pleasant. Started at the check-in we were welcomed by a professional reception service, on the head with Mr. Ahmed. It was also nice, that they offered for us a late dinner. The receptionists made sure that we’re happy all the time. We say big thank you to Hamid, Mo Salah and lovely Ahmed. They solved all the problems and kept our company. They informed us about the privileges of our second stay and game us a nice room (expect of the fact that all the rooms are nice). The room was placed right by the beach, but it was not far away from the pool either. We had a relaxing placement. Unfortunately the phone service was not so good there, but we decided to use the Wi-Fi offer and it worked perfectly there. To my surprise, the wifi was working much better in the room than the recpetion or any other place in the hotel. In the room we got offered one big bed and one small, perfect for us. The room was spacious, with one big table, one small one and some chairs. I can’t really talk much about the housekeeping because we didn’t really need it. But he made sure to change our towels everyday and bring us some new water, even when we declined the service. Our first meal we ate at the beach bar, with another professional service. Abdo made the best pizza, we’ll never forget the taste of it. It was also pleasant to find out that most of the service remembered us from our last time in the hotel. Amr never let us down with making some good drinks, when we didn’t know what to choose. It’s true what they say, the Egyptian alcohol is not the best but that’s the quality of it and we were aware it’s gonna be like this, but it didn’t stop the bartenders to make something nice for us. We love all the bartenders, unfortunately I can’t remember all their names (Mohamed, Ahmed, Ibrahim); but we send special thanks to all of them. Coming up next is VITAMINKA. Mohammed, the great guy that you can meet everywhere in the hotel. He brings you the best fresh juice of your life, and even if you ask him for a special mix, he’ll do it for you. Outside of that he always had some time for a chitchat and a small talk. The beach was nice and sandy, and a lot of sand beds were free during this time of the year, even though the hotel was full. The water was little bit cold but and the end of the long bridge we were able to see a beautiful coral reel with a lot of fish in there. The hotel offered kitesurfing and diving but we were not interested in any this time but Buddi from the diving center informed us clearly about what he can offer and gave us some other suggestions. The place we spent a lot of time at was the bracelet station. A big range of everything, Ibrahim helped us so much and even let us made our own designs. The food in the main restaurant was good, some of the things were repetitive but it’s okay for one week. Also every dinner they offered something new and always delicious. Even a picky eater would find something. From other things, we decided to try out the spa. Handra gave us a nice offer for massage and also told us about the different kinds of it. The spa people were also very professional and my massage lady hit all the points that needed a good massage, from my other experience, I could see that she knew what’s she’s doing. Last but not least, the very famous aniamtion team. We didn’t hang out by the pool often but we were still able to try out some activities. First one to meet was Sulaiman, he let us know about the whole program and invite us for darts. Again, based on my experience the darts were usually not so good, but this time they were great! I can’t complain. Katy from aniamtion team also always stoped for a good chat and made an amazing yoga, good for beginners and professionals at the same time. Mikky was honestly so cute and one of the kindest man I’ve ever met. And Zabadi with a perfect workout program. Ajub, great DJ, played all the different music. And Anja that invited us for shuffleboard, one of the best games of my life, we had so much fun during it. Emilie that never stops smiling. The person that made the biggest impression on us, was Sambo, the chief animation. A very handsome man, with his chocolate skin and a beautiful smile. Always came to say hi and asked how are we. He showed us the whole place and always let us know what is happening. We knew, that we can talk to him about every problem we had and he would never say no to us. We felt like he’s a part of our family and we felt so sad when we had to leave, mostly because of him. A great worker and a perfect man. The rest of the team didn’t even bother to say “hello” to us, we are not sure why. Overall, we had a lot of fun in this hotel and we’re sure we’ll come back soon. Thank you all so much. …