I'm late writing this review, but I will NEVER forget this trip. We have been on two vacations since that time and nothing compares to our experience at Conrad Bora Bora. If I could give them 10 stars, I would! We felt like we were in paradise the entire time. From the boat ride in, to the staff service, to the upgrade to our room. I'm pretty sure my jaw dropped to the floor when I walked into our immaculate room with the most breathtaking views I've ever seen. We booked an overwater bungalow, but we were upgraded to an overwater bungalow with a pool and that was an upgrade I never expected, but I'm so grateful - the pool is such a nice addition to the room! The bathrooms and closets are spacious. I wish I could live there. Loved that the Bluetooth hooked up to play music inside our room and outside on the patio. The room is very modern. The complimentary breakfast was delicious. The food is expensive, but we made it work. The staff even surprised us with an anniversary desert, chocolates, and champagne. The grounds are beautiful and I was able to run a couple miles on them. Housekeeping was always fantastic and even left us a couple of pool floats that were left by the room next door. Overall, the experience was fantastic. I don't know if anything could ever top our stay at Conrad Bora Bora. I read that someone cried they left. Now I know why. I'm steal dreaming about this magical experience!…
This place is magical! Yes, things are expensive. Best advise is to get over that fact early and often. Just enjoy the experience. Before choosing a hotel for our Bora Bora stay, I read an unhealthy amount of reviews . One lady said she had stayed at 3 other properties on BB and this was her favorite. I can see why now. The property, location, and staff, make this an unbelievable experience. The staff is exceptional with genuine concern for comfort during the stay. The food, especially breakfast, exceeded expectations. We stayed in two different room types the first being the beach villa. Which there are only 2 of these on the property. Second was an over water villa, no pool. The bikes around stone walk way, the kayaks around the shore, so memorable. We went on a jet-ski tour around all of Bora Bora, so beautiful. In summary, if went back tomorrow. I wouldn't even consider staying anywhere else.…
Conrad is beautiful and we loved our experience here. Staff is amazing and goes out of the way for guests. We had 2 rooms, both OWB. We loved our ocean facing room and our Otemanu view with pool. We saw spotted eagle rays and baby black tips daily, as well as the myriad of fishes and a couple moray eels. Very good food. Fantastic resort. Bikes definitely need some tlc. Lol Absolutely recommend.
You cannot go wrong with the Conrad bora bora. Plenty of included amenities. Staff was attentive and extremely friendly. We had a magnificent over water bungalow with view of the sunset and sunrise so we chose to order room service and dine in. Food was great. No complaints.
We had a short but amazing stay st The Conrad Bora Bora. It is a beautiful hotel with expansive ocean views. The overwater bungalows are spacious and comfortable with amazing views and clear, turquoise blue water all around. The grounds of the hotel are incredible with flowers, trees, koi ponds- beautiful scenery everywhere! The breakfast is delicious with lots of choices. The pool bar and restaurant have good drinks and sandwiches. The staff members are attentive, helpful and kind. The people of French Polynesia are the nicest people you will ever meet! We thoroughly enjoyed our stay!
Came to the Conrad for our honeymoon and had the best time !! We stayed in an overwater bungalow with a pool for 4 nights/5 days and it was worth every penny. This hotel seemed to think of anything you could possibly need for an enjoyable stay and provided that from design to hospitality. We enjoyed the complimentary activities (paddle boarding, kayaking, snorkeling) as well as the food ! We also loved how we could jump from our personal patio straight into the ocean and swim underneath our room ! Truly a magical stay
Let’s start with all the amazing things (and there are lots): This property is absolutely stunning- the beautiful well manicured grounds, the crystal clear blue water, the spacious luxurious rooms, the infinity pool, the general spaces, all incredible. This place really is a tropical 5* paradise. We stayed in room 338- an overwater villa and I believe they upgraded us to a sunset view for our honeymoon which was wonderful. The bed was the most comfortable bed I think I’ve ever slept in! Bluetooth speakers were fab. Bathroom was huge. Upon arrival they gave us a welcome drink which was extremely refreshing after the long flight and also a tour of the property which was really helpful. We were also able to check in to our room prior to 3pm and only had to wait maybe 45 mins from arriving. The caddy’s are great and the staff are happy to pick you up and drop you off wherever needed although one time they did forget to pick us up and we called to reception to remind them but in the end we ended up just walking as we were getting late to our dinner reservation. We especially loved the free bikes, kayaking, canoes, paddle boarding and snorkelling. The property has a lovely French, Chinese and sushi restaurant. Food is good although we found the Tamure grill where we had lunch most days to get boring after a few days. Breakfast was expansive and delicious. Yes food and alcohol are expensive but I think it’s fair to say this is just Bora Bora. Daily happy hour 3-4pm was great! The staff were on the whole very polite and courteous and even remembered our names when we went for breakfast which was really nice. Upon checkout we were offered a transition room which we could use to shower, relax and refresh before our long journey home. This was hugely appreciated. Improvement points: - the rooms although turned down twice each day, got very dusty and I felt the floors and surfaces weren’t always wiped down on a daily basis. As a clean freak this was a bit annoying. - our air con was drippy the last couple of days of our stay. By the last day the unit had soaked through the sofa and we flagged this up to reception just so they could sort it out for the next guests as this can be dangerous. - the main reason this review loses one star is because upon checkout we came to know that the hotel had overcharged us by about £2500. Whilst this was eventually resolved some 45 minutes later and we will get a refund, I never once heard the staff apologise for this rather huge error and inconvenience. I imagine this happens frequently and other guests may not even notice. A simple sorry and accountability for the error would have gone a long way and l a small goodwill gesture such as a free drink would have resolved the issue but instead we are left with a slight sour taste. Would I come back? Yes absolutely we had the most magical honeymoon and the property truly is paradise although I would like to see these small issues above rectified.…
I will say this resort is beautiful in photos and has nice snorkeling though the wind and current is much stronger on this side. The room itself is again, visually beautiful but many things are cheap and were already broken or falling apart. The speaker system did not work nor did we receive any water at check in. I called multiple times to the front desk but couldn’t get ahold of anyone. Eventually we got these issues resolved after wasting a good amount of our time. The cushions outside were stained and dirty and some were torn. The food was very expensive (on par with St Regis) and not great quality. The breakfast tables were covered in weird dirty faux leather and had nice marble underneath. I guess this so called luxury resort doesn’t think the guests deserve clean and nice tables? The biggest issue was a security incident with our villa. Housekeeping left our door to the villa propped open while we were at dinner. When we returned to find our door open to anyone and anything with no staff in sight we were upset and concerned about our safety and our belongings. Housekeeping also didn’t even clean our room, just propped open the door and left. We communicated this issue to the front desk who did not do anything other than offer to send housekeeping to clean. We mentioned again at check out as we were asked how our stay was and we responded that it was disappointing. We were promised some sort of compensation by the general manager for our stay and received nothing. I feel sorry for anyone who stays here and thinks this is the Bora Bora people talk about. It’s not, it is overpriced and not a luxury resort experience in any sense. Don’t waste your time or money here and instead experience proper luxury at the St Regis. We found our stay there to be perfection and night and day from this place.…
The Conrad Bora Bora Nui resort was excellent. This was a bucket list trip for us and we stayed in an over-water bungalow with a pool facing the lagoon. Amazing room. Loved being able to dive right off the deck and also snorkel underneath our room. The service was good in the restaurants. A little slow at the bars but probably just island slow. Pacific For Less was amazing planning this trip for us. They got the exact room they suggested for us and set up a few amazing excursions. Thank you so much Claudia and team!
Ok. This is my fourth trip to French Polynesia. I have been to Tahaa, Moorea, Bora Bora, Tetiaroa, and Raiatai. I have stayed at most of the hotels in the area (Brando, Four Seasons, St Regis, etc.) This was my first stay at the Conrad and by the looks of the photos and the beauty of the island, I was quite confident that I would enjoy the stay. Sadly, I will not be going back. Before jumping into the detail, the staff and the property is lovely. It comes down to management, which is simply striving to fail (how can mediocrity exist at such a beautiful place). To start with the positives: the property is stunning. The rooms are beautiful and did meet my expectations. I might even venture to go as far as saying that they are nicest on the island. The property itself is well maintained and could easily be a Rosewood, One and Only, or comparable property in time. The reason I say IN TIME is because is because management at this hotel is inept and completely failing with respect to customer service. The staff in general is very friendly and nice, which is why I am confident my troubles at the hotel was not a function of the people but rather the management. I tried on a few occasions to speak with the GM, but he ghosted me. Kind of says it all…..Before running through the key negatives, I will note I ended up spending time at the Brando after my stay at the Conrad which further underscored how one should operate a hotel. The Brando is simply one of the best managed properties in the world with a consistent and yearning desire to please the guests. It was just amazing….ok back to the managerial failure at the Conrad. 1. Had rooms all upgrade eligible celebrating a special occasion. Not one upgrade on check in. 2. Issues with room day one. No apology, antagonistic and unapologetic desk manager (extremely rude and confrontational) and a no show through the entire trip from the GM. 3. Cancelled Polynesian night 2 days before arrival 4. Not enough bikes for kids. The concept is very nice. You get a bike to ride around the property. The catch is if you are between the age 5-10 years old you have to steal it from another kid to ride. Just to contrast, the Brando has bikes labeled specifically for every room. 5. Snorkeling excursion did not have fins for kids even though charged for them. Kind of sucks to have kids that can’t take full advantage of the activity one was paying for. 6. Only one restaurant during lunch. After several days, this gets a bit old. This is where having grilled fish on the beach, or other fun activities are of service. 7. Claims to have a butler service. Nice gentleman, but it’s not actually a service that is consistent. Our contact was only available till 4pm daily and took two days off during our stay. That’s not his fault, but management should ensure service is not interrupted like this. It’s common sense. 8. They electric boats, none work during the entire stay. Again this is a managerial issue. They also have hobby cats, but not for guests. 9. No special things for kids at the pool. Ice cream, popsicles, etc. This is pretty standard these days for a top resort, but not at the Conrad. 10. Apparently they won’t provide more than one mini shampoo a day. It’s a tropical hotel and I was shocked to here they won’t provide more than one....Wouldn’t happen at the Four Seasons. ...Just saying it came across as pretty cheap. Also of note, they are stringy on waters too so expect to pay for a $10 Evians. 11. You have a beautiful island where the hotel is located but guests are only allowed on 10% of it. The rest of roped off. It would be amazing to hike or bike, but don’t believe management considered that. For contrast, the Brando allows guests virtually everywhere and has bike paths to access the whole island. 12. We had some major issues with respect to this trip that extends far beyond this. Not a single apology, comped meal, comped drinks, etc. Just not what one would expect at this resort. 13. Ferry to the airport (which by the way costs $150 a person) as I recall is a 15 min boat ride. One of our guests was sent to the airport only to spend 4hrs there while our friends at another resort were told not to go due to a flight delay. The Conrad didn’t even offer to pick them and bring them back for a few hours for dinner until the flight took off (note: this isn’t a conventional airport - no security, check in is 5 min and it’s 15 min away from the hotel). Its stuff like this that matters at a top hotel. Overall, this isn’t a resort in the same league as the others in the area, but it’s priced lower. Just know that it’s for a reason. I look forward to going back when it’s a Rosewood! Until then, I wish management the best at mediocrity. …
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