Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Our luxury Polynesian resort boasts a variety of accommodations, from the spacious Lagoon View Suites perfect for families, to the spectacular overwater villas and Presidential Villas. With five restaurants and bars, Conrad Bora Bora Nui offers Island Host Service for guests staying in all of our villas. Relax in our Polynesian Hina Spa. Enjoy Conrad Bora Bora Nui's blissful location and services where every aspect of your stay taken care of.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The Conrad Bora Bora Nui garners mixed reviews; its luxurious overwater bungalows and stunning secluded location are often praised for their tranquility and beauty. While the resort's amenities and cleanliness receive high marks, contributing to memorable stays, some guests find the service inconsistent and the prices steep for the value received.
Room experiences vary, with the spaciousness and views celebrated by many, but others point out service and maintenance issues. Despite its offerings, the atmosphere can sometimes be marred by noise for certain travelers.
Location
Picturesque
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Lavish
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On our 10th wedding anniversary, we decided to go back to where we spent our Honeymoon. We opted for a different resort this time. From InterContinental Thalasso and spa to the Conrad, it's like we're on a totally different island. We were greeted by our personal concierge from the time we docked on the resort. Check in was pretty smooth and then we were whisked away to our over water bungalow. We like Conrad better for a number of reasons, the service, amenities, size of the resort and quality of food were all a notch better. The other reason we like Conrad is because the bungalows are spread out, you're not on path of villas.....which provides you with prime views and not having to look at your neighbor. We loved it so much that we recommended the same resort to our good friends and prompted them to go and loved it too! Do try the shrimp tempura at the Upa Upa lounge bar while watching the marine life from their glass bottomed floor. Do opt for a private snorkeling tour because they can take you to the Coral Gardens close to the airport which is just other worldly. Sadly, 10 years ago we loved "The Aquarium" snorkeling site but now has been over ran by tourists (due to the fish feeding). You still get to snorkel with the black tip sharks, manta rays (not guaranteed), stingrays, and eagle rays. Last but not least is to book a private lunch at Motu Tapu, Conrad's private islet. You will have the whole island to yourself with a server and not to worry also about restrooms coz they have plumbed toilets on the islet. Ours was made extra special because it was the day of Tahiti Nui Va'a canoe race, Tahiti's biggest event for the year. The resort offered a boat excursion for guests to watch the race at Matira Beach (finish line for the race) for a fee and only comes with drinks and snacks. We had the front row and unobstructed view of the race because the race turns around the Motu Tapu from the pass. It was such a thrill to watch the race and our hearts swelled for the participants considering the herculean effort they had to put into racing/rowing/paddling for 3 days through 3 islands. We happily cheered for everyone passing the island. We really loved our stay at the Conrad and is already planning our return. There's so much to write about for our stay that it might become too long and boring for you guys to read. My recommendation, just book the flight and your stay at the Conrad and you will experience what many of us have been raving about.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Â The resort was at 80% capacity but felt like they were only 20% full. You will enjoy your stay,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear TFabgril, Thank you for choosing to celebrate your 10th wedding anniversary with us. It is an honor to have been part of such a meaningful milestone in your lives. We are delighted to hear that your experience surpassed expectations and that you enjoyed the privacy and prime views offered by our overwater villas, as well as the personalized service from our dedicated team. Your kind recommendation of our resort to your friends and your plan to return mean the world to us. We strive to create experiences that guests treasure, and your heartfelt feedback inspires us to continue delivering excellence. We look forward to welcoming you back to Conrad Bora Bora Nui for more exceptional moments in paradise. Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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Summary: The Conrad Bora Bora Nui is nothing short of dazzling. They provide a guest experience at the highest level, setting a global standard for service, location, accommodations and dining.
This is a review of our 6th stay at the Conrad Bora Bora in 5 years. The fact that we have returned year after year should be an indicator of the consistent quality of this resort. This most recent stay was for 14 nights, so we were able to enjoy many facets of the resort. Our observations below should help readers make an informed decision as to whether this is the right resort for you.
Much has been said about the Conrad in other reviews, and I will summarize the general highlights, but more importantly, I would like to provide my impressions on the enhancements and improvements that have been made since our last visit a year ago to the property, accommodations, dining and staff.
If you are reading reviews to figure out where your hard-earned resources should be spent, trust me, we have done the screening for you. The Conrad Bora Bora Nui is the real deal! For some it will be an unforgettable trip of a lifetime. Be prepared to never want to travel anywhere else again. Yes, it’s that amazing.
First of all, the location is absolutely stunning. All of the luxury level resorts in Bora Bora are in stunning locations. The Conrad has a couple of advantages over other resorts, one of which is that it has better than average snorkeling in the immediate area, and that the resort is a bit more remote, thus there is a lot less jet ski and boat traffic in your field of view. One drawback is that direct views of the main island from individual bungalows are limited to only a handful of units. However a 5 minute walk allows for a stunning overlook to the mountain.
Our room, as in our previous stays, was spacious, impeccably clean, well designed, well maintained, as one would expect from a luxurious high end resort at this price point. Every detail has been thoughtfully laid out, from the functionality and zones for your audio system to the lighting layout that an match the mood of the moment. The bed, facing the sea is as comfortable as you can find anywhere. The resorts maintenance and facilities team is working more intensely than in the past as witnessed by regular inspections throughout the property, with service as needed, including the exterior such as the pool and even the stairs that lead to the sea, which are scrubbed regularly to keep guests safe from slipping.
Housekeeping maintains the rooms with daily service with nightly turn down service, with tasteful extras including mood lighting, and an evening incense ritual upon request. Given the amount of pool and ocean activity we were involved in daily, the staff keeps the rooms fully stocked with plenty of fresh towels throughout the day.
The grounds are impeccably maintained, with a large crew working behind the throughout the day, making this resort well maintained and cared for. The beach is tidied every day so its white sand beaches don’t have a leaf on them by the time guests awake.
I notes that have been enhancements to the breakfast menu in the past year or so. There are additional menu items that have been added for an additional modest charge including a rotating variety of smoothies. The pastry selection is not quite the fever dream as in past years, which I see as an improvement. The featured local hot dishes in the buffet, which can include, tuna, Mahi Mahi or chicken are quite flavorful and add a local taste to a selection that generally caters to westerners.
I must mention the outstanding and attentive breakfast and lunch staff, many of which who have dedicated their careers to ensure a service experience at a high level. Staff including, but not limited to Manate, Poema, Graziella, Ravahere, Velma, Maeva, Tarita, Nicky, Timia, Viahere, Matiata, and Johana, showed a high level of teamwork and choreography to be able to manage the dining experiences for guests so gracefully. Staff remember your name and your favorite beverages as if by magic, but it really comes from a high level of training and dedication to service.
There are a number of restaurants on the property, each of which are open at least 5-6 days a week, often with music or entertainment including Polynesian music, and dance. The Upa UPa lounge, which is waterfront has expanded their menu to include new hot dishes to supplement their focus on sushi. The Grill seems to have extended their menu option in the past year or so and the quality of the food has improved as well. This may be obvious, but dining costs are higher than most major cities, as they are with any place in Bora Bora. Nearly everything needs to be flown in from afar, and I found that the prices were fair considering the logistics of assembling even a simple burger requires a supply chain that spans the globe.
The spa, located at the highest part of the property and with a prominent overlook that highlights views of the resort, the sea and the mainland is another highlight. There is a sauna and steam room available with a reservation and I was told by my partner that the massages she received were some of the best she has ever experienced. It is well worth experiencing yourself.
There are plenty of pool, reef and ocean experiences to be had, many of which are complimentary, such as kayaking and paddle boarding and all the snorkeling gear you could want. There is usually someone playing a Tahitian ukelele in the background somewhere adding to the tropical ambiance. Ocean activities are available, but are weather dependent. We found the snorkeling, one of our most favorite activities, to be exceptional when conditions allow, which is much of the time. Dozens of species of reef fish are easily viewed within seconds of entering the water. Larger reef fauna such as manta rays, eagle rays, sting rays and black tipped sharks are seen frequently. It takes modest effort to see thousands of fish in within a few minutes of snorkeling right off the beach on front of the Conrad. . We found that excursions off site provided some diversity of species and fun locations, but a snorkeler could be quite content never leaving the lagoon around the Conrad. For those looking to explore the mainland, there is a boat shuttle available to the nearest town, which has a grocery store, fruit stands and shops. All of the sunscreen they provide is reef safe too! It’s those details that make the Conrad stand out.
There are a large fleet of complimentary bikes throughout the property. One of the enhancements from a year ago, was an all new fleet of bikes, which are much easier to use and will manage the salt air better with belt drives. It is a small detail that exemplifies the the guest enhancements I witnessed over the past year.
In the mornings, there is a marine biologist/oceanographer available to answer you questions about the local reef life and fish. All the ones I met had advanced degrees with research based in French Polynesia. They were able to answer the most detailed of queries I had for them.
For those of you who need to keep in touch, from those of you with an international phone plan option cell service is strong. I personally found wi-fi to be a bit variable throughout the property, which is understandable as the Conrad site on a expansive property. Upload and download speeds in our room were in the 15-20 Mbps range, which is plenty for streaming. Not sure if that’s important when you have a view like this, but for those who need to connect to work and loved ones, wi-fi should meet your needs when in or close to buildings. Don’t expect to stream your favorite film while 100 meters offshore in a floatie!
For those who want to post on social media, the rooms, both inside and out, will provide a breathtaking backdrop to photos and videos.
Each guest as a personal host, who greets you when you arrive, provides a tour, information on all of the restaurants, hours of operation, and all of the many services and amenities that are available at your disposal. The amenities are extensive. They can reserve boat or snorkeling tours, set up reservations, and address any issue or need that you may have. They are available via text as needed. We had Zuzana, who took care of us from the moment of our arrival to literally the moment we departed She was exceptional, surprising us with thoughtful and personalized treats throughout our stay. She made our 6th vacation at the Conrad the most memorable that we have had. We have had personal butlers at other properties. She was the most superlative host we have ever encountered!
Marine is the Resort Manager, and she clearly has pride in the property and her dedicated team works tirelessly to ensure that guests experiences exceed expectations. She certainly exceeded our already high expectations for the property as returning guests.
I sensed an overall improvement to the property and noted that there is an effort by management and staff to continue to enhance this property in the coming years. Improvements are made at all levels, including infrastructure, the dining experience, with more creative menus and a higher standard in food quality and presentation, to more staff training to provide an even higher level of luxury experiences for guests.
Overall, my decision to return was the right one. There are other stunning, high end resorts in Bora Bora. It’s the Conrad that we return to year after year, and for all the right reasons. The Conrad Bora Bora Nui is the real deal! A visit here will be an unforgettable trip of a lifetime. Be prepared to never want to travel anywhere else again. Yes, it’s that dazzling.
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Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Tom, Thank you for taking the time to share your wonderful experience during your 6th stay with us at the Conrad Bora Bora Nui! We greatly appreciate your detailed insights. It's great to hear that you enjoyed the enhancements we've made, including our improved breakfast offerings and the attentive service from our team members like Zuzana. We take pride in our staff's dedication to creating memorable experiences for our guests, and it's heartwarming to know that they left a lasting impression on you. We're also glad to hear that you took advantage of the beautiful snorkeling opportunities and enjoyed the variety of activities available at the resort. Our commitment to maintaining the property and providing high-quality services is a top priority for us, and we appreciate your recognition of these efforts. Your positive feedback regarding the improvements in dining, our spa services, and the overall ambiance of the resort is invaluable. We are continually working to enhance our guests' experiences and create a luxurious environment where memories are made. We cannot wait to welcome you back for your next stay, and we look forward to exceeding your expectations once again. Thank you for being a loyal guest of the Conrad Bora Bora Nui! Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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This hotel was so luxurious. Our concierge, Dian, was incredibly helpful. We upgraded to an overwater bungalow and the view was incredible over the ocean. It was an amazing room. We didn't swim outside the bungalow, however, because the wind was so strong (the sunset bungalows are more expensive for a reason). Considering how remote this location is, the food was absolutely incredible. We didn't get to eat at the Banyan restaurant, unfortunately, because there were no available reservations, but the other restaurants were all very tasty and were able to accommodate my vegetarian diet (even the steakhouse). The only issue we had food-wise was the chocolate left in our room as a welcome gift had no ingredients listed, looked like regular chocolate, but had peanut filling (despite my telling the hotel in advance of my peanut allergy). It was almost a major health crisis, and the hotel wasn't very apologetic. They did leave a very nice birthday surprise for us, with champagne and cake, however. We really enjoyed the expert talks on manta rays and the coral reef. The reef at the hotel is very well maintained and we definitely felt that this hotel cares about conservation. There were plenty of chairs at the pool and beach, and there was reef-safe sunscreen at the pool (unlike the Hilton Mo'orea). The hotel is quite large, but there are plenty of bicycles as well as staff with golf carts offering rides. The spa is up on the hill and has a view of Mt Otemanu. I enjoyed the steam room and sauna and my companion said the massage there was excellent. Everyone was friendly and welcoming. Most of the guests seemed to be on their honeymoons, but there were a few families as well. I am looking forward to returning.
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Date of stay: June 2024
Value
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Location
Cleanliness
Service
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Trip type: Traveled with friends
Room Tip:Â Make restaurant reservations in advance--especially Banyan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mkielt, Thank you for taking the time to share your feedback regarding your stay at Conrad Bora Bora Nui. It’s wonderful to hear that Dian and our team made your experience even more memorable, and we’re glad you enjoyed our various dining options. We sincerely apologize for the oversight with the welcome gift chocolate, and we understand the gravity of the situation, particularly given your peanut allergy. Your safety and well-being are of the most importance to us, and we will be addressing this with our team to ensure such incidents do not happen again in the future. We’re pleased, however, that you enjoyed the birthday surprise, and we hope it added a special touch to your stay. We’re committed to providing a relaxing and environmentally responsible experience for all our guests. We’re also happy that you took advantage of the various activities and facilities that our resort offers. We look forward to welcoming you back for another unforgettable stay in paradise. Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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I emailed with the concierge a number of times prior to arriving in French Polynesia. I was assured that they we had a reservation for the shuttle to the hotel from the wharf in town and that the boat was always at a particular dock at that time and we would know which boat it was when we saw it (no description given). We didn't see the boat and asked several people there about it and they said that this is where it always docked. We finally found someone who actually knew how to get in touch with the hotel and they called for us and told us they would help us find the boat when it got there. The boat did not dock where we were told it would be. Because the hotel never tried to contact us, I would give them a zero for communication and customer service.
We decided to have dinner at the sushi/bar. There were several sofas available with tables, but instead of trying to seat us at one of those, they insisted on seating us at a chair similar to a bean bag but worse. I told them I didn't think that would work and I wouldn't be able to get up from it. They insisted that was where we had to sit since the restaurant seating area was full at the time. We couldn't reach the table from those seats and I couldn't get up; a gentleman at the next table had to help both my husband and myself up. About that time a table opened up at the restaurant area. They just didn't consider their customers at all when seating us so I would give them a zero for their customer service.
The person who checked us out all but yelled at me when I complained about the shuttle service. Again, not customer friendly in the least.
The cleaning person showed up twice before checkout time to find out when we were going to leave because they wanted to get ready for the next customer. Again, a total lack of customer service.
The only nice workers were the ones driving the carts.
The hotel itself is gorgeous. We had a unit with a view of nothing but water and the island across from us. It was very nice.
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Date of stay: November 2024
Value
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Location
Cleanliness
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Trip type: Traveled as a couple
Room Tip:Â Make sure you know how to call the concierge, not just email them.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Vacation727746, Thank you for taking the time to share your feedback about your recent stay at Conrad Bora Bora Nui. We are truly sorry to hear that your experience fell short of the high standards we strive to uphold. First, we would like to sincerely apologize for the miscommunication regarding the shuttle service and the challenges you faced upon your arrival. Ensuring a seamless and welcoming arrival is one of our top priorities, and we regret that this was not the case during your visit. We will address this internally to ensure clearer instructions and better assistance for future guests. We are also deeply sorry for the seating arrangement issue at our sushi bar and the discomfort it caused. Your feedback about this experience, as well as your comments regarding the handling of your concerns at checkout and during your stay, will be shared with our teams to ensure that we improve the attentiveness and empathy in our guest service. Please rest assured that your concerns are being taken seriously, and we will work diligently to address the areas of improvement you have highlighted. We hope to have the opportunity to welcome you back in the future and provide you with the level of service and care that you deserve. Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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We had high expectations for a 5-star honeymoon experience at The Conrad Bora Bora, especially given the hotel's reputation. My husband, Dana, and I, as a gay male couple, have stayed at some of the world's finest hotels where every detail and interaction is handled with respect. Unfortunately, our stay fell short in several key areas.
While the room and hotel staff were excellent, we faced ongoing issues with the office staff. Despite multiple corrections, we were repeatedly referred to as "Mrs." in both written correspondence and phone interactions, which was quite uncomfortable and embarrassing. My husband found this particularly distressing.
Additionally, we received numerous calls meant for other guests and had staff knock on our door in error. We had informed your staff through our travel agent a week prior that we were celebrating our honeymoon, but no special acknowledgment was made upon arrival. When we finally met with Lawrence, our personal concierge, there was no honeymoon welcome. Lawrence went on vacation the next day, and we were left dealing with various staff members who took hours to respond to our inquiries. It was only after I called reception that we received a bottle of champagne, which felt rather hasty and unceremonious.
The towel-doves, which we assume were intended to be part of our stay from the beginning, only appeared three days into our visit. On our departure day, we were instructed to be at the pier 20 minutes early, but no assistance was provided with our luggage. We had to transport our bags from room 106 to the pier ourselves, which was highly unprofessional. We also saw Lawrence driving other guests around on an electric cart, despite his earlier promise to meet us.
Lawrence expressed surprise at our experience and assured us he would discuss it with management. However, two days have passed since our departure with no follow-up. Additionally, we noticed broken tiles along the walkways, cracks in our pool, and a lack of ambiance in the restaurants. The beach service was also notably poor.
Overall, we are giving one star for the restaurant staff, a second for the room and room staff, and a third for the location. Many, many people were following our trip on Facebook, and we will not be recommending The Conrad to our friends in Palm Springs and Los Angeles. We hope these issues are addressed for future guests.
I reached out to The Conrad with all these concerns, they apologized but made no gesture to make up for this shabby experience.
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Date of stay: July 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear bigmikeart, Thank you for sharing your detailed feedback about your recent stay at Conrad Bora Bora Nui. I am genuinely sorry to learn that your experience did not meet your expectations, particularly during such a special occasion as your honeymoon. I am pleased to hear that you found the room and hotel staff excellent, but I am deeply concerned about the issues you encountered with our office staff. It is unacceptable that you were repeatedly misgendered and that this caused you discomfort. I strive to respect and honor all our guests, and I regret that we fell short in this regard. Additionally, I apologize for the mix-ups with calls and the disturbances at your door. It is also disappointing to hear that there was no special acknowledgment of your honeymoon upon arrival. The oversight in providing honeymoon amenities and the lack of assistance with your luggage are not reflective of the high standards I aim to maintain. I am particularly concerned to hear about the condition of the facilities and the lack of ambiance in our restaurants. These are areas I will address immediately to ensure they are brought up to the standard expected of a Conrad property. Your feedback regarding Lawrence and the lack of follow-up after your departure has been noted, and I will address this with my team to prevent such occurrences in the future. I deeply regret that your honeymoon did not live up to your expectations and that my response to your concerns has been insufficient. I hope that you will give us another opportunity to provide you with the exceptional experience that you deserve and that our resort is known for. With sincere apologies, Roger GODIN General Manager Conrad Bora Bora Nui
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From the moment we arrived at the airport and were whisked away on the Conrads dedicated boat, we were captured by the beautiful blue waters surrounding the islands. We were met at the dock, where our luggage was taken care of and escorted to the checkin waiting area where we were offered refresher towels and a cold beverage. Our personal Concierge Daniel then checked us in and went over all the details of the resort and asked if we wanted to book any tours or make any reservations for dinners, all of which he took care of. We were a little early, so our room wasn't quite ready, but that gave us time for a lovely lunch by the pool. When the villa was ready, Daniel personally escorte1d us, and our luggage awaited. This whole experience made us feel very special and welcomed. The villa itself was amazing, only a few steps from the beach, close to the main restaurants and came with its own sun deck and plunge pool. It was spacious and well set out. We couldn't have asked for anything better. We had made a reservation for the Friday night dinner and cultural show when we booked our stay, and this didn't disappoint. Front row seats and great food. The free buffet breakfast also included some extra choices outside the norm, but the buffet choice was extensive. The restaurant choices were great, and we didn't have a disappointing meal during our stay. Snorkelling can be done directly from the beach with man made reef structures luring in the tropical fish. There were also paddle boards and canoes available free of charge. The on-site spa is a must experience, and all in all, Conrads Bora Bora is highly recommended for a stay that truly makes you feel like royalty.
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Date of stay: December 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Karen, Thank you for your wonderful review and for sharing the highlights of your stay at Conrad Bora Bora Nui. It is always our goal to create exceptional experiences, and we are delighted to know that your visit felt like a truly royal retreat. It’s fantastic to hear how much you enjoyed your villa. We are delighted that it provided the comfort and luxury you were seeking. Your kind words about our dining experiences, from the poolside lunch to the cultural dinner show, warm our hearts. Thank you for your high recommendation of our resort. It was a pleasure hosting you, and we look forward to welcoming you back for another extraordinary stay. Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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The property is spectacular! Our arrival was impressive. The spa was world class. Aside from that it was awful beyond words and left me in tears several times. The service from ALL of the food and beverage outlets was subpar to say the least. EXTREMELY high priced which is fine if the service complimented it but it didn’t. Staff was awful! We were basically ignored from the beginning at the hostess station and any request throughout our meals. And if you want any kind of garnish on your very expensive drinks don’t expect any even if you request a lime. No napkins on our table, after 4 requests we finally received paper cocktail napkins at the end of our fine dining meal, 45 minutes for us to receive the coffee we ordered at breakfast and no coffee cups were even given. Three different F&B outlets and multiple requests for champagne and it took over four hours to finally get a bottle. No glasses to accompany our warm champagne. Burnt like charcoal burger for $55 USD. Dirty glasses, used towels, empty bottles in our room from day one never cleaned. If that wasn’t enough, as we were taking an afternoon nap we woke up to find our server from our horrible lunch standing over us as we were in our bed in our over water bungalow asking us to sign the check again because she put it on the wrong room. I’m still taken by it all!! We had housekeeping walk in without knocking or ringing the doorbell as I was changing. We left the resort to check out the Four Seasons as I didn’t want to stay at The Conrad another minute. Upon our return our bungalow door was ajar not locked or secured from housekeeping turn down service. The drawer in the dressing room with my personal items was left wide open and I was missing a pair of earrings. We left immediately the next day. I spoke with every branch of the new management team and addressed all of these issues. Here’s how I see it: We traveled a very long way to visit a dream destination. A bucket list trip as many would say. Do NOT waste your time and money at this hotel. Go to The Four Seasons! The property and service was exceptional and worth the time and money you will spend there unlike The Conrad.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Â Go to The Four Seasons!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fabien Gastinel, General Manager at Conrad Bora Bora Nui
Responded Sep 12, 2023
Dear stacymarienaplesfl, Thank you very much for taking the time to share your valuable feedback with us and for choosing our property. I want to extend my sincere apologies for the experiences you described during your stay at our property. Your feedback is invaluable to us, and I am deeply disappointed to learn about the issues you encountered. I can assure you that your concerns have been taken seriously and shared with the relevant teams for immediate improvement. We are committed to delivering exceptional service, and what you described does not align with our standards. I understand your decision to explore other options, and I'm truly sorry that we were unable to meet your expectations during your visit. Please know that we will be working diligently to address these shortcomings and ensure a more enjoyable experience for future guests. Should you reconsider staying with us in the future, I assure you that we will do everything in our power to provide you with the exceptional stay you deserved. Warm regards, Fabien Gastinel General Manager Conrad Bora Bora Nui
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After a week at the Four Seasons, we decided at the last minute to extend our stay in Bora Bora and try out the Conrad. We opted for a beach view villa with a pool since it was one of the few rooms left. Upon arrival, we were greeted warmly and shown to our room which was lovely. The outdoor area was large and the pool was clean and inviting. As we were unpacking, I noticed that the large soaking tub looked like it needed cleaning so my husband contacted guest services. While we were at dinner, the tub was cleaned and an array of cute towel swans were arranged all around it. The next morning at breakfast, the head of housekeeping, Lydia, introduced herself and apologized for the issue with the room. We told her it wasn't that big of a deal and that what I thought was dirt in the tub was probably just scratches in the bottom (it was hard to see in the dim lighting). Nevertheless, she apologized and insisted that we be moved to an overwater villa with a pool as compensation....totally unexpected...we were taken aback! Well, that new room was even more amazing than the original room, complete with large soaking tub, private pool and view of Mt. Otemanu....just gorgeous. They also left a nice note and a bottle of wine for us; it was clear that they are all about making their customers feel special. Mauruuru Lydia and Elisa!
Breakfast each morning was delicious and service outstanding. My favorite dinner was at the French restaurant. So delicious! Overall I thought the food here was equal to, or better than, the Four Seasons. Everything was wonderful!
If you're looking for a beautiful place with great service that isn't going to completely break your budget, this is it!
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Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Stacy, Thank you for sharing your wonderful experience at Conrad Bora Bora Nui! We’re thrilled to hear that you decided to extend your stay and that you enjoyed your time with us. It’s fantastic to know that our team, particularly Lydia and Elisa, went above and beyond to ensure your comfort and satisfaction during your stay. We pride ourselves on providing exceptional service, and it’s heartwarming to hear how our staff made your experience special. We’re also glad you enjoyed the dining options and found the breakfast and dinner to be outstanding. Your kind words about the quality of our food are greatly appreciated. Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay in the future! Best regards, Roger Godin General Manager Conrad Bora Bora Nui
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second time staying at the Conrad and it was an even better experience than our first trip here! Compared to last year, we felt that the service had improved, especially at breakfast. People checked on us regularly to see if we needed anything and any orders for things like coffee or juices were filled immediately. Butter was automatically brought out as well.
I think the Conrad has also listened to feedback provided last year regarding the water situation. Given that it is a tropical climate, you tend to go through a lot of water. Last year, we ended up purchasing a number of bottles to get us through our trip. This year, we did not need to purchase any additional bottles as you start off with 2 x 1 Liter bottles and the turn down service will bring 2 more.
There also other little things Conrad has done to improve the experience. Bikes have been replaced with new ones and they seemed plentiful. The turn down service now includes a scented incense menu. Towels are plentiful and housekeeping is even more responsive than last year. I don't think we had to wait more than 5 minutes for any service we requested.
Additionally they are refurbishing the rooms and decks. Our room this year was an OWB with Otemanu view and had a fresh coat of stain on the outside, almost no signs of wear and tear on the inside, and the big sliding door to the patio worked perfectly and did not stick at all. Even though the Conrad has very new rooms compared to some of the other resorts, it is nice to see they are being pro-active on the upkeep end of things.
Many of the restaurants are also or have gotten a makeover. The menu in the French restaurant has been updated and refreshed to include a greater variety of choices. Banyan, the Chinese restaurant was not open yet so we did not get to try that option (but it should be open in April from what we heard). They have also added a steakhouse option where the Polynesian show is normally held. It also appears Conrad has invested in sound and light equipment for the Polynesian show to enhance that experience as well. Portion sizes seem to have increased and we never left feeling hungry.
The butler service has been renamed as an island host service and our host, Francesca, was outstanding. She responded very quickly to any requests we had, such as for dinner reservations and shuttles to town, but also proactively checked on us during our stay. She even quickly answered silly questions we had such as identifying random fruit trees for us that we were curious about. Francesca also handled esoteric requests with grace such as when we asked if a local friend from the main island could dock their boat and join us for dinner if we wanted to do so. All the staff we encountered were very friendly and helpful whether it was restaurant staff, the concierge, one of the managers, or anyone else we interacted with.
Of course, the property itself and the villas are beautiful as has been well documented in other reviews. On this trip, we really appreciated the increased level of service, active upkeep of the property, and are already looking forward to our next visit!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Â Book dinner reservations a few days before arrival and confirm upon check-in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear HoneyBadgerTex, Thank you for taking the time to share such a positive comment regarding your stay at the Conrad Bora Bora Nui. We are pleased to read you have enjoyed your experience in our beautiful property and were satisfied by the services offered by our warm and benevolent team members. On behalf of the entire team, we hope to have the pleasure of welcoming you again. Kind regards, Gregory Brossard
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A beautiful tropical setting, but certain aspects of the experience fell short of our expectations. Negatives: - Wi-Fi connection was very weak in key areas like the central lunch bar, beach, and lobby, which was inconvenient. - Service was consistently slow, with long waits to be seated for meals or to place orders at every dining venue. - There were no tennis facilities (due to renovations) and no ping pong or billiards available during our stay (Dec 30 - Jan 3) without clear justification. - After 9:30 pm, there were limited options for entertainment, and there was no dedicated area to enjoy an aperitif or a drink. - While we dined at all the hotel’s restaurants, the high prices were not justified by the quality or value offered.
Positives: - The tropical villa with a private pool we opted for was stunning and well-maintained. - Both the rooms and common areas were impeccably clean. - The availability of snorkeling equipment and complimentary sunscreen at the activities desk was a thoughtful touch. - Some team members at the reception, particularly Esmeralda, stood out for their excellent support with activity reservations.
Hope these comments help manage expectations and further enhance the service.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Veronica, Thank you for taking the time to share your detailed feedback following your recent stay at Conrad Bora Bora Nui. We are delighted to hear that you enjoyed the stunning tropical villa with a private pool, as well as the cleanliness of our property. It is especially rewarding to know that Esmeralda and our reception team contributed positively to your experience. However, we deeply regret that certain aspects of your stay fell short of your expectations. We sincerely apologize for the inconvenience caused by the weak Wi-Fi connection, slow service, and the unavailability of tennis and other recreational facilities during your visit. We understand how these elements are crucial to enhancing your holiday experience and are working to address them promptly. We also take note of your comments about the dining experience. Your feedback is invaluable as we continuously seek ways to enhance our offerings and ensure that all our guests feel that their expectations are met or exceeded. Thank you once again for your constructive feedback, which will help us refine our services. We hope to have the opportunity to welcome you back in the future and provide an experience that is fully aligned with the high standards we aim to deliver. Warm regards, Roger Godin General Manager Conrad Bora Bora Nui
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I found the construction to be intrusive and it really detracted from the experience. See my recent review for details. And from hearsay while at the resort, the upcoming construction could be even more significant (there was mention of moving existing OWBs and/or constructing new ones). Given the destination and the pricepoint, I would not go back under these conditions.
That entire section of the resort is closed for construction. But I have stayed in that bungalow and it is about as private as you can get (although the OWB to next door is fairly close and you can see each others decks/pools.
That sounds right. We provided our flight information and arrival time and Conrad had a boat waiting for us at the airport when we arrived. A number of hotels provide transportation by boat and you will see several booths in the airport terminal by the baggage claim area (the airport terminal is very small and it’s easy to find the booths) . Just go to the Conrad booth and they will direct you to the boat. Have a great trip!
Did the hotel respond to you? I’d be worried about the glass breaking in your luggage but it seems like it would t be an issue to use on your balcony.
No tipping expected in Bora Bora Nui. I was told over there, it's not like the US where tipping is expected. Spoke to other visitors from different countries they did not tip.
There are more places to choose from in the Bora Bora area.
PRICE RANGE
$1,095 - $1,859 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton bora bora nui hotel bora bora, hilton bora bora nui resort and spa, hilton bora nui hotel, hilton bora nui resort
FORMERLY KNOWN AS
Bora Bora Nui Resort & Spa
LOCATION
French PolynesiaSociety IslandsBora Bora
NUMBER OF ROOMS
114
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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