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Sofitel Bora Bora Marara Beach Resort

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BP 6, Nunue, 98730 French Polynesia
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Room & Suite (492)
Pool & Beach (263)
Certificate of Excellence

About

#12 of 17 hotels in Bora Bora
Location
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Service
Value
Certificate of Excellence
Sofitel Bora Bora Marara Beach Resort is located on the island of Bora Bora in the heart of the exceptional Matira Bay. The island of Bora Bora is encircled by a protective necklace of coral. Breathtaking lush mountains provide a dramatic backdrop for the luminous turquoise, lapis and aquamarine of the sheltered lagoon. There is something truly unique about Bora Bora, with its sugary sands, rugged mountains, vivid blues, lush greens and soothing lagoon waters that make it the most romantic destination in the world.
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Property amenities
Parking
Free internet
Pool
Free breakfast
Beach
Babysitting
Airport transportation
Spa
Wifi
Public wifi
Paid wifi
Internet
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Concierge
Currency exchange
Non-smoking hotel
Dry cleaning
Laundry service
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Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
1,457Reviews70Q+A100Room tips
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Popular mentions
I have confirmation emails from the Hotel Revenue & Reservation Manager that the Sofitel Bora Bora Marara has been closed since March 1, 2019. I also have an email from the Manager stating that the hotel will not reopen until August 2020. My husband and I were supposed to visit Bora Bora and stay at the Marara in mid-May 2020 for eight nights. I'm writing this to warn others who may be visiting this hotel. For such a reputable hotel chain, I have been horrified by Sofitel's actions. My goal of this post is to give you factual information so that you can decide what to do in advance of your trip. First, I booked directly with Sofitel (not through any third party company, like Expedia) on August 7, 2019. At that time, the Sofitel representative did not inform me that the hotel was currently closed, and had been closed for renovations since March 1, 2019. I gave the representative my credit card information, and I received a confirmation email. On December 2, 2019, I sent an email to confirm my reservation. Surprisingly, I received an automatic reply stating that the hotel is closed. I couldn't believe what I read. I immediately replied. After numerous emails with the Reservation Managers in Bora Bora, I learned that the hotel would be under construction and closed until August 2020. While the Reservation Manager was courteous, it became clear to me that they are scrambling to re-book people at a sister property. When asked if they could guarantee my reservation at the sister property, the response was they are currently working on reservations in March 2020 and had not gotten to the May reservations. (NOTE: it's Sofitel Private Island and after my due diligence when I originally booked, I did not want to stay at this property) At this point, Sofitel lost my trust and I canceled my trip. Last, after canceling my reservation numerous times, and being told I could cancel and without penalty, on December 19th and 20th, Sofitel Marara charged my VISA for the full amount of my stay - not just once but twice. I had two charges from Sofitel. I am currently dealing with this situation. In summary: 1. Sofitel took my reservation without informing me that the hotel was currently closed. 2. Relying on the confirmation email from the hotel, I booked my flights on United and Air Tahiti. 3. Until I sent the hotel an email confirming my reservation, I never received any notification that the hotel was closed 4. To this day (12/24/19), the hotel has not affirmatively sent me any notification. 5. Sofitel could not guarantee when and where my reservation would be transferred. It seemed they were going to wait until a month or two before our trip to let us know that the Marara was not available. 6. I'm out-of-pocket hundreds of dollars for my Air Tahiti flights. 7. I've had to pay money to United to "re-deposit" the miles I used to book the flights. 8. After canceling my reservation, Sofitel charged me not once, but twice, for the full amount. 9. 21 days after learning about the closure, I am still dealing with Sofitel to get the charges removed from my VISA. 10. Last, I am very disappointed to cancel a trip of a lifetime to Bora Bora. I have lost all confidence in Sofitel hotels. I'm horrified and appalled by their actions. They fraudulently took my reservation and now I'm out-of-pocket over $500. If I had known sooner, I could have tried to book at another hotel but now, most are full or too expensive.
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I have seen conflicting reports, is the Sofitel Bora Bora Marara open, or closed for construction? If so, when do they reopen? Really excited to go, and booked with reservations but have read about horror stories.
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Actually I stayed at Intercontinental Thalasso where they write (on the welcome paper) ‘be aware of wild dogs’! If I knew that before I would have stayed at Sofitel where I went for a lunch to visit some friends. I saw their devotion to changing the crazy situation of the poor dogs on the streets of the island! Well-kept hotel in a fantastic location taking care of animals: what else? Looking forward to going back to Bora Bora to stay at Sofitel and to see the dogs’ situation changed!! Best from Milano
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Response from H0564GM, Responsable relations publiques at Sofitel Bora Bora Marara Beach Resort
Responded Oct 28, 2019
Dear SaraKasuv, Thanks for your comment. We hope also the situation concerning dog will be better as we have now in Bora Bora a dog shelter. We hope to see again in our resort. Kinds regards. Maruuru ! Conciergerie Sofitel Bora Bora Marara Beahc Resort & Private Island
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Its a 2 part review, we stayed here for 4 nights. 1st - beautiful resort, great views, fish, beach, water and bungalows are great. Service other than restaurant is perfect! 2nd - upon arrival, they do a direct sales pitch for a romantic dinner, which is not cheap and it was very bad, food unremarkable, strange service, odd timings. Also we ordered the same 2 dishes from the bar, on different days and got different results. Give 3 stars only because i don't get why a 5 star hotel needs to push that romantic dinner onto to its guests, when the night costs much more than that dinner. If you do push the dinner then make sure its 5 star quality. Felt like a major ripoff. Everything else was good.
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Response from H0564GM, Responsable relations clients at Sofitel Bora Bora Marara Beach Resort
Responded Sep 26, 2019
Ia Orana 836rubenc, Thanks for your stay in our resort. We are happy to read that you enjoyed our hotel as well as our lagoon, bungalow and restaurant. We take good note of your remark concerning your romantic dinner in order to improve our guest's experience. We hope to see you again in our little paradise. Mauruuru !. Conciergerie Sofitel Bora Bora Marara Beach Resort and Sofitel Bora Bora Private Island
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We had the unforgettable time of our life, nothing to complain about everything went smoothly, Would love to come back soon thanks a lots Julien for the warm service and the surprise birthday singing group, it made my day......
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Response from H0564GM, Ambassador Guest Expérience & Communication at Sofitel Bora Bora Marara Beach Resort
Responded Jul 14, 2019
Dear Pigswim, Thank you for your very good comment. We are all very happy to read that your stay on our tropical island will be part of your unforgettable experiences. The whole team thanks you for your encouraging words and hopes to welcome you very soon in French Polynesia ! Mauruuru roa! Concierge Sofitel Bora Bora Private Island & Sofitel Bora Bora Marara Beach Resort
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PRICE RANGE
$329 - $572 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel bora bora marara beach and private island hotel bora bora, sofitel bora motu private island, accor bora motu private island, bora bora sofitel, sofitel motu bora bora
LOCATION
French PolynesiaSociety IslandsBora Bora
NUMBER OF ROOMS
55
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Frequently Asked Questions about Sofitel Bora Bora Marara Beach Resort
Which popular attractions are close to Sofitel Bora Bora Marara Beach Resort?
Nearby attractions include Matira Beach (0.6 miles), Leopard Rays Trench (0.6 miles), and JENA (0.6 miles).
What are some of the property amenities at Sofitel Bora Bora Marara Beach Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sofitel Bora Bora Marara Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Bora Bora Marara Beach Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Bora Bora Marara Beach Resort?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Bora Bora Marara Beach Resort?
Conveniently located restaurants include Bora Bora Beach Club and Restaurant, La Villa Mahana, and Matira Beach Restaurant.
Are there opportunities to exercise at Sofitel Bora Bora Marara Beach Resort?
Yes, guests have access to a pool during their stay.
Does Sofitel Bora Bora Marara Beach Resort have an airport shuttle?
Yes, Sofitel Bora Bora Marara Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Bora Bora Marara Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Bora Bora Marara Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sofitel Bora Bora Marara Beach Resort accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.