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Orewa Beachcomber

Traveler (75)
Room & Suite (44)
Dining (6)
Certificate of Excellence

About

#1 of 8 hotels in Orewa
Location
Cleanliness
Service
Value
Certificate of Excellence
Orewa Beachcomber is only steps from the beach across the road from the Surf Club. Rooms are spacious and modern, each with self contained kitchenette, SKY TV on 32 inch flat screen TVs and free wi-fi. Choose from two bedroom units, perfect for families or travellers requiring more privacy, studio apartments or spa suites al. Sit outside and enjoy the sun all day in overlooking the tropical gardens and get ready to enjoy your new home away from home!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Room service
Laundry Service
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
Room features
Microwave
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Hotel links
Visit hotel website

Location

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Contact
246 Hibiscus Coast Highway, Orewa, Auckland 0931 New Zealand
E-mail hotel
Getting there
Auckland Intl Airport29 mi
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164Reviews
4Q+A
38Room tips
Traveler rating
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Popular mentions
I have to admit the day after I booked this motel someone posted a bad review on TripAdvisor about the renovations and I was super worried... but we decided to still go based on the majority of reviews and after making contact with the motel re concerns. And what can I say it is great . Rooms are beautiful, nicely decorated and super clean, location perfect across the road from the beach and walking distance to town and cafes. The staff are very friendly and helpful. Does not feel like a standard motel unit more like an upmarket apartment. Would definitely recommend.
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Response from Geoff S, Owner at Orewa Beachcomber
Responded Apr 21, 2019
Hi Jo... sorry I didnt get to say good bye. We loved having you with us and hope you all left feeling a little more relaxed after enjoying the Orewa sun and beach breeze. We really appreciate your feedback and that you took the time to share it with others. Aroha nui ... from your team @ Beachcomber
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We have stayed in various Orewa hotels and apart fro Nautilus which has hi rise views that cannot be beaten (closed for leaky building repair), this is the best of the rest. It has been recently FULLY refurbished to the highest standard, everything has been replaced with the latest styles.. bathroom, kitchen, even the joinery has been fully replaced. Good location, short walk to the shops and cross rhe road to a reserve then beachfront. The only thing l could criticise was both nights we wanted to have dinner but the kitchen was about to close, quite early. Understandable though, it's a little out of the way and serving just the guests, why would you stay open past 8pm for the stragglers when most people have dined. Overall very impressed and happy, will happily stay again, thank you!
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Response from Geoff S, Owner at Orewa Beachcomber
Responded Apr 21, 2019
Thank you so much for your awesome comments!! As you have stated, we have spent a lot of time and thought to create "a home away from home" feel with all out units and our customers feedback is what assists prioritising the next project/tasks on the list (lucky husband!!). We have noted the feedback with regards to the cafe and will discuss this for the new summer season (the café is now closed for winter). We look forward to hosting you again .... from your team @ Beachcomber
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My husband and I have stayed in a LOT of motels/hotels over the years, both in NZ and overseas. We’re not novices when it comes to knowing what to expect with accommodation, but even we were surprised by the unfortunate experience we had at Orewa Beachcomber. It’d seemed perfect online and we’d read countless, glowing reviews before we booked! We chose this place as it looked comfortable, classy and relaxing. Now that we’ve stayed there for 5 nights, we know it’s anything but! In fact, it was more like a comedy of errors! The rooms DO look nice and have been very tastefully decorated, no doubt about it. But once you stay a few nights, you find out the pitfalls involved with staying at this motel... To give you a bit of background to our unfortunate stay: I booked a family apartment via Booking.com. After my booking was confirmed, I emailed the property directly to ask whether we could have an upstairs apt. They emailed me back to say ‘yes, we have booked you into an upstairs apartment’. I was pleased to receive their confirmation as I’d read via reviews that the lower units were possibly more susceptible to roadside noise and the upper units might be a bit more private. When we arrived at the motel, we went to the reception area, where there was nobody to be found (this was actually a common occurrence at this motel - the owners seemed often quite ‘elusive’). So we rang the number provided on the many signs left around the reception area & the lady owner answered (she was apparently ‘out shopping’). She welcomed us pleasantly and efficiently enough though over the phone & told us to go and check ourselves in - to a unit on the ground floor! Remember, this was AFTER we’d received emailed confirmation to say we could have an upstairs unit! But we’d just driven for 8 hours from Gisborne & were exceptionally tired, so we just went with the flow and didn’t mention the emailed confirmation at that point in time (we were later told that they ‘didn’t have any family units upstairs’ anyway. But, my question remains: WHY did they email me to say we could have one?). The first room we checked into was attached to the little cafe that operates in this same motel building... I was immediately concerned we’d be affected by noise from the cafe. I was right. But before we had that pleasure, we had the pleasure of enduring almost a full day of constant reno noise! Yes, they’re renovating the motel - and not in a discrete way! On our first day (Fri), the whole motel shook until nearly 6pm with loud hammering, banging, sawing & drilling. Relaxing - not! On our second day (Sat), we were woken up at 8.30am by thumping bass music from the cafe. It was then that we finally decided to complain about noise (once we could actually FIND one of the owners!). To their credit, they rectified the issue of us being right next to the cafe & promptly let us move to another unit at the back of the motel. Sadly, this unit had problems of its own, incl. a very temperamental aircon unit! The male owner came & ‘reset’ it for us and told us not to push buttons on the remote too quickly as it might’ve confused the aircon unit. We dutifully followed his advice, but we continued to have issues with it for the rest of our stay. Interestingly, we hadn’t had any issues operating the previous room’s aircon unit (which was the same type of unit). So we felt something was definitely wrong with the second room’s aircon unit, which was not due to us pressing buttons too quickly on the remote. But we didn’t complain again about the air con as we were reluctant to move to a THIRD room! We’d already had an unbelievable amount of disruptions anyway to what was supposed to be a relaxing family holiday away... Another problem we encountered during the majority of our stay was a lack of room service. Room service seemed to often take place later in the day from what we observed, even though the trolley with towels on it was wheeled out in full view of the units at 9.30am on the dot every day. Again, all show, no go! Most of the time with our room, even though we were out for a good few hours most days and used the motel’s own ‘please service my room’ sign, the room was still not done when we got back - even by 1pm-ish in the arvos and even if the motel was fairly empty! We ended up changing our own towels when we got back in the arvos! Other problems we encountered were: ants on the kitchen bench (in the first unit), a dangerous shower setup in both units (water overflows onto the floor easily), dodgy unsecured wifi that seemed to work sometimes and not at other times (I had an up-to-date iPhone and iPad on me too, so it wasn’t my equipment at fault but their wifi service), & an extremely uncomfortable bed (in the second unit we stayed in), which led to bad sleep. Plus, as mentioned, there were loud renos going on in the motel during the weekdays (for most of the day!) while we were there, which we felt should’ve been explained clearly on their website. They have the right to do renos of course, but we felt they were unapologetic about it and seemed to just expect their guests not to mind the constant noise. We, on the other hand, felt it was a bit arrogant of them to expect us to pay the same rate as guests who stay and DON’T have to put up with renos as it disrupts what could’ve otherwise been a peaceful, relaxing stay. We did complain about a few things initially, but in the end we felt there were just too many things going wrong for us. In an ideal world, we would’ve just checked out, chalked it up to experience and found another motel to stay at. However, we’d booked through Booking.com, and the policy with this particular motel was to pay upfront rather than at the end of our stay (every motel has its own policy on payment so this was not Booking.com’s fault). So, seeing as we’d already paid, we felt we just had to put up and shut up in the end. There were just too many things we weren’t happy with, and there were things that couldn’t be changed anyway.... In regards to the many good reviews of this motel online, I suggest that possibly a few of those might’ve been written by people who’d only stayed for 1 or 2 nights and/or perhaps had just used the motel as a place to rest in the evening. I’m not sure. All we know is that our five-day family stay felt like a LONG time for us, enduring week-day renos, an uncomfortable bed, a dangerous, non-relaxing shower, an aircon unit that had a mind of its own, and useless, antiquated wifi. As I say, Faulty Towers! Don’t be fooled by the tastefully decorated, glam-looking rooms! Sometimes all that glitters is not gold.
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Response from Geoff S, Owner at Orewa Beachcomber
Responded Mar 24, 2019
Thanks Dana for all your feedback. We are disappointed you didn’t have a great stay with us and that you didn’t feel you could talk to us (even when we specifically checked in to understand how things were going). I would like to address the main concerns: Construction: Yes, we were renovating a bathroom during week days and started late to protect customers sleep-ins. We are sorry this was a disturbing noise during the day. Upstairs room: We were concerned the noise upstairs would be more upsetting as the only family room was right beside the bathroom being renovated. We were trying to minimise the noise as much as we could for you. Reception Cover: We are a rural motel with 12 rooms and work in and around the motel. If someone is not at reception, there is a phone for assistance. Housekeeping: The team start at 9.30am, with a priority of rooms to be cleaned for check in followed by services for rooms with “clean my room” card up. During your stay we were 92% full and the team were finished all cleans and services for all rooms prior to 2pm. We are here to assist and if you had have spoken with the team, they could have accommodated your timeframe. Again, we are sorry we did not meet your expectations… Regards from your team @ Beachcomber
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+1
Stayed here for one night on our way to Paihia. We were upgraded to the honeymoon suite on the 1st floor - corner unit. The owner (forgot to ask her name) is super nice, warm, efficient and helpful. She lives on the property with her husband and they do a great job with the motel. The motel is right across the beach - great for a walk. Close to restaurants. Highly recommend Dear Coasties for breakfast. Room itself was spacious and a huge bathroom. Bed was super comfortable. Shower pressure was nice. Wi-Fi was good but limited to 3 GB per day. There is an AC too in case you don't want to open the windows. Kitchenette has microwave and fridge etc. About 5 mins from Countdown. Nice little town/village - good vibes here.The owner also recommended the scenic route to Paihia which turned out to be a great idea. Would recommend this hotel and would love to come back.
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Stayed only one night while travelling. Easy to find and great spot overlooking beach and close to restaurants etc. Staff great and the room we had was large with all facilities we needed for the night. Good parking, kitchenette bit cramped, but for one night it was fine and would highly recommend it
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PRICE RANGE
$106 - $164 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Beachcomber Motel
LOCATION
New ZealandNorth IslandAucklandOrewa
NUMBER OF ROOMS
12
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