Everything was perfect since the booking until the checkout. All staff really kind and Hanno, the manager was really professional. I will come back for sure!! Clean and big rooms, cozy fireplace and easy transportation to the city.
Thank you very much for this nice service, we really appreciate this hotel and the staff is amazing especially Miss Na who is very professional and careful about the customer, Miss Na always do her best to make us happy... We will come back for sure
I would highly recommend the Victoria Sapa Resort. They are amazing to work with, especially Tra My with quick correspondence and wonderful customer service. Our experience with this company was top notch.
I am writing this review when I am staying my first night with it. I came here after a boring stay in another hotel due to heavy rain (BTW, July is rainy season here). Hence I didn’t expect too much. However even in cold, wet weather this resort is still has its own charm. Quiet, ancient, and very local value focus in design but Western standard service. Warm hospitality despite lacking of human resource during tough time after Covid really made my stay enjoyable. This time room rate is very competitive. I got the half board package and the meal is very good (they have Western & Asia meal and I tried both). If you are looking for a real Sapa color stay but still comfortable with pool (indoor but abit cold) and free sauna, a nice view (garden, lake, mountain) but just 1-2 minutes walk to center (rs provide free tuktuk until downtown), this is unbeatable place.…
I just cant imagine how people travel to a mountainous area with culture and local minority people and choose to stay at buildings, 5 star fancy hotels.. this place is unique with historical factors that were designed 20+ years ago. the room itself tells alot about the culture and you will be motivated to go out and explore! I came here so many times for trekking, and this is the only place I choose and continue to choose for the stay! you may want to check the Victoria Express Train, and the Victoria Homestay as well :)
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