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Victoria Sapa Resort and Spa

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#8 of 51 Hotels in Sapa
Certificate of Excellence
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Victoria Sapa Resort and Spa
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963 Reviews from our TripAdvisor Community

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Showing 710: English reviews
Toronto, Canada
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

Booked this hotel (and their train to/from Hanoi) without doing any research and relying on a recommendation. The place was nice but really overpriced for Vietnamese standards (their train is likewise really overpriced). Do your research - there must be much better value hotels (and likely just as nice) in Sapa. Also, there is a ton of constructions going on... More 

Helpful?
Thank Pvmb
Auckland
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is absolutely lovely you feel like a king & queen overlooking the mayhem below. There is everything you need and more we stayed here for 5 days and highly recommend. The staff are beautiful people who are helpful & friendly and go out of their way to assist you. Many thanks for this memorable stay in Sapa.

Helpful?
1 Thank Kim M
Tel Aviv, Israel
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The beds were rocks, but were so soft compared to the beds of the overnight train we took to get there from Hanoi. At check-in we each got an apple-cinnamon tea that really hit the spot. Food was just okay and overpriced when we ate there for meals other than breakfast. The service overall was okay, the rooms okay, and... More 

Helpful?
1 Thank Jesse K
Brisbane, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here with my partner and could not have asked for better service. We were given a hot apple and cinnamon drink to start with and it was quite easily the tastiest drink I have ever had. The service was friendly and informative. It was a good start to head out and do a tour of the local villages, would... More 

Helpful?
1 Thank Elliott_white24
Tel Aviv, Israel
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Just checked in, arrived after long journey, tried to contact hotel to order place on train and never got a reply, over charged us for transport to hotel, driver didn't even offer to help us with luggage. Upon arrival the receptionist tried to charge us for early check in and charged us 40 dollars for breakfast, phone in room not... More 

Helpful?
1 Thank Ym81tlv
Capelle aan den IJssel, The Netherlands
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This is the only 4-star hotel in the area and we had high expectations about this hotel, which is located a few hundred metres from Sa Pa downtown. Our rooms were located right next to a construction area so quite some noise starting early morning throughout the afternoon. We had just unpacked (during their lunch break) and because we only... More 

Helpful?
3 Thank Jeroen K
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Located just above the city of Sapa, this hotel offers a great view over the lake and the nearby mountains. The rooms are just fine and offer everything you need. Breakfast is okay, unfortunately diner was not worth the high pricing. I assume this is your best bet in Sapa.

Helpful?
Thank Raymie J
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Raymie J, We would like to thank you for choosing Victoria Sapa Resort & Spa as your accommodation choice during your recent stay in Sapa. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer... More 

World Wide Traveller
Level Contributor
83 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It starts in Hanoi near the central train station when you board the Victoria luxury bus with great business class seats, are offered a tablet and wifi to entertain your trip a snack, drinks that carries you nicely towards the mountains to Sapa. Arriving at the hotel a few hours later, the reception team, great welcome drink and overall services... More 

Helpful?
2 Thank Benchmarker
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Benchmarker, Thank you for choosing Victoria Sapa Resort & Spa as your accommodation choice during your recent stay in Sapa and for taking the time to share your experience on the on-line travel community. We are very pleased to read that you enjoyed your visit in our hotel and particularly appreciated the comfort of our luxury Victoria Coach (Hanoi... More 

Erkelenz, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I was checkin and taked my room, then i want to go around and give them kept our key . Went we are comeback , they say my room not in listed , and they didn't give me a key back . All my package are still in that room . And i must wait for an hour in lobby.... More 

Helpful?
2 Thank Trung T
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Trung T, Thank you for your recent stay in our resort and taking the time to share your comments on TripAdvisor including on our social media tools. The experience you describe in your review causes us deep concern. Please accept our apologies for the inconvenience caused. As you may know that there was a misunderstanding of room arrangements with... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Wow what a luxury. Victoria Sapa is a must and the ONLY place to stay in Sapa if you want a luxurious room/ view and leisurely activities. When I told the driver to take us to victoria Sapa from the train station, his reply was "oh victoria Sapa VERY nice" and he wasn't wrong! Perfect infact! I wouldn't stay anywhere... More 

Helpful?
3 Thank phoebelovesvietnam
fomvictoriasapa, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear phoebelovesvietnam, We would like to thank you for choosing to stay with Victoria Sapa Resort & Spa during your recent visit to Vietnam and for sharing your appreciation on on-line travel community. We are delighted to learn that you had an enjoyable stay with us and particularly value our hotel and appreciated the comfort of your room. It was... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 

Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Price Range: $100 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel
Hotel Style:
#3 Spa Hotel in Sapa
#4 Romantic Hotel in Sapa
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