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Cheaper
Average
Higher
About
5.0
#5 of 153 hotels in Sapa
Location
4.8
Cleanliness
4.9
Service
4.9
Value
4.8
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Pao’s Sapa Leisure Hotel is an upscale hotel in Sapa, Lao Cai province that is developed and operated by CTX Holdings. Thoughtfully positioned on the hillside offering majestic views of stunning mountains and rice terraces, Paos offers 223 luxury rooms and suites with 5-star facilities quality and services. The charming curves of the hotel design blends perfectly with the local landscape.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Mountain View
Languages Spoken
English, Vietnamese
Location
Muong Hoa Street, Sapa 661300 Vietnam
Name/address in local language
Pao's Sapa Leisure Hotel
866 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Pao's Sapa Leisure Hotel garners appreciation for its exceptional value, with many guests feeling their stay is reasonable for the price, although opinions do vary. The service is regularly highlighted for its professionalism and warmth, with the staff earning accolades for their attentiveness. While the hotel's amenities, including the spa and breakfast buffet, receive praise, some guests have mentioned the pool could be warmer.
The romantic ambiance and meticulously clean rooms contribute to the hotel's charm, despite occasional noise complaints. Nestled in a picturesque location, the hotel offers easy access to local attractions and is lauded for its stunning views.
Location
Picturesque
Atmosphere
Romantic
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We stayed at Paos as part of an overnight stay on a Trekking Tour. It really was a lovely experience. Mainly because of the staff. They spoke very good English and couldn’t do enough for you, from the reception staff to the gentleman out the front who organises the taxis.
The room was large, the bed was really comfy and unlike lots of other hotels didn’t have an uncomfortable gap down the middle.
Sadly because of the Corona virus the swimming pool was closed for H&S reasons, but they gave us a 30% discount in the Spa instead, which we took full advantage of. We had a 60 min hot stone massage, which at under 30 GBP each was very good value, it really sorted out the aches from trekking that day.
The breakfast selection was very varied and really nice.
Again, because of the virus scare, sadly the hotel was almost empty. Apparently lots of people have cancelled their reservations, which I guess is a worry. We haven’t felt like the virus is any bigger problem here than the UK. In fact it’s probably less as everyone is wearing face masks and there is hand sanitiser everywhere - probably why they have less cases than us.
The other thing to note, is don’t expect that a great view is a given, we only stayed one night and woke upto thick cloud, you have to expect that in the mountains :)
I would love to return to Sapa one day, and would certainly stay here again.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thảo Vân Nguyễn, Sales at Pao's Sapa Leisure Hotel
Responded Feb 23, 2020
Dear Rob2309, It is a pleasure for us to receive such a great review on TripAdvisor! On behalf of the entire team at Pao’s Sapa Leisure, thank you for choosing us and sharing your experience with us. We are happy to hear that you had a memorable trip at Sapa and rejoiced your stay at our hotel, our room and our spa service were satisfied you. Thank you very much for mentioning the helpfulness of our staffs, who always strive continuously to bring all valued guests the 5-star quality of services. Please rest assured that your compliments were transferred to our team! We also thank you for your understanding as we had to close some outlets of our hotel due to Covid-19 epidemic. We appreciate your patronage and look forward to welcoming you back the next time. Sincerely yours, The Hotel Management.
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I was lucky enough to be guided to this hotel, outstanding views of the valleys and mountains all the way up to FanciPan, as soon as I arrived everthing was on queue, room ready and very friendly staff. The bathrooms are very modern with open shower, overhead shower with option of shower rail. The buffet breakfast is a very large variety of Western food and Asian food. The restaurant is nice food with from Rib Eye, Samon etc. The roof top balcony awsom views and same with pretty much the most of hotel, this was built very smartly. Town is 5 mins away which means it's very quiet and your not in the middle of all the noise. Well done to you guys at Paos!
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaosSapaLeisure, Manager at Pao's Sapa Leisure Hotel
Responded Jan 1, 2020
Dear DimitriosJim1970, It is always a pleasure to receive such a wonderful review! Thank you for taking the time to share your feedback of your visit. We are much delighted that you enjoyed your stay with us and thank you for the generous compliments and special praise of the view, the service and the helpful staff as well as the food. We would like to transfer your generous words to our team, who would definitely be greatly encouraged and appreciated. We look forward to your swift return to Sapa and thank you again for staying with us. Sincerely yours, The Hotel Management
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Pao's Sapa Hotel deserves more than five stars. The facility was immaculate; everything gleamed. Everybody on the staff was kind and helpful; they seemed to care about us not because it's their job, but because they genuinely wanted to make our stay as enjoyable as possible. Evening meals in the restaurant were among the best we had in Vietnam--which is saying a lot.
The hotel is away from the center of town, so it's quiet. It perches on the rim of a deep valley; rooms have excellent views of rice terraces and small villages in the valley below.
More than once during our stay, the hotel's convivial manager sat down with us and told us of remote areas outside of Sapa that general tourists do not see. As photographers, we were inspired by the manager's suggestions and, after he arranged for motorcycles and drivers to take us to those areas, we got many unique photos of the mountains and of the indigenous people.
Judging from the manager's enthusiasm for everything, we suspect that he inspires the hotel staff just as he inspired us.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Request a room with a view of the valley below.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaosSapaLeisure, Manager at Pao's Sapa Leisure Hotel
Responded Feb 10, 2020
Dear RGSRR, It is definitely a great pleasure for receiving such a wonderful review! First of all, on behalf of the entire team of Pao’s Sapa Leisure Hotel, we would like to thank you for choosing us and taking the time to share your memorable experience with us on TripAdvisor! We are pleased to hear that how much you were interesting your trip at Sapa town and all services of our hotel made you feel comfortable and enjoyable, from our room, our view to our restaurant. And thank you for your gracious compliments to our associates, who continuously provide the high quality of services for all of our beloved guests, especially the suggestion from our EAM would be helpful for your trip! We hope that you will be back to Sapa again and we look forward to welcoming you back to our hotel in the next time. Sincerely yours, - The Hotel Management -
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Really cool hotel with a guaranteed mountain view. I stayed for 2 nights and it costed nearly the same price as my plane ticket to vietnam but I would say it was a luxurious experience. I would come here again with family or with a partner but not as a solo traveller as it is not budget friendly. It also about 2km from the sapa town up hill, full of potholes in the road. A shuttle bus service every 2 hours takes you to a from the hotel to Sapa Plaza. The view of the mountain from the lounge area is worth the price alone. The bell boys were polite and professional and so were the receptionists. Not everyone can understand English well but they try. I would like to thank a receptionist in particular, Katie, for helping me find transportation (even on her off days) to places I would like to visit. Although you can haggle the transport prices lower with locals, it was very easy to plan with her and the prices she offered were reasonable. I cannot comment on other receptionists, but I trusted Katie. I ordered room service(food) on both nights as it was too dark at night to venture to sapa town for food and I think the food is a bit salty and overpriced. They should offer more set meals, rather than whole dishes where you have to order rice separately. The breakfast buffet is a must-get, really delicious and such a spread.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Jun 15, 2022
Dear Jozinl, Thank you for sharing your comments on your recent stay with us here at Pao’s Sapa Leisure Hotel We are delighted to note that you enjoyed your time with us and I appreciate your nice words regarding our staff. We will also be sure to share with Katie and the team, as there is no better motivator than a job well done. Once again, many thanks for taking the time and sharing your review with us. Warm regards, The Hotel Management
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Our stay at foggy Sapa would have been disappointing if not for the warmth of the super staff of Pao’s Sapa.
Attentive care, interest in our daily discoveries & advice on where to eat were appreciated and lifted the gloominess.
It is rare to find such energetic staff; their alertness was felt shortly after I clicked the booking confirmation when a What’s App message welcomed us from Sinh Keyni (Night reception team). Another enquiry from Sinh came when we were late in night arrival.
For those who appreciate fine architectural design, Pao’s Sapa will stand out in its practical use of curves. This is matched by interior decoration focussing on Hmong culture & designs.
The stunning view from our room overlooking the Muong Hoa valley was only seen for just a minute of clear skies before fog set in again. It was a premium room with a large 2 person square bath tub fronting a panaromic window to soak in the view.
We hope return one day to appreciate the magnificence of Sapa, but this time in sunnier climes, and definitely staying at Pao’s Sapa with it super staff.
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Date of stay: December 2022Trip type: Traveled with family
Room Tip:Temperatures hover around. 10 deg C in early December. So come prepared or plan to buy winter...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Dec 8, 2022
Dear Kevin, On behalf of the entire team at Pao's Sapa Leisure Hotel, we thank you for choosing us, and for taking the time to review your stay. We’re delighted to know that you have a wonderful time at Pao's Sapa, and you really enjoyed the spectacular view from our bath tub as well as the balcony. We will surely pass on your generous words of recognition to Mr. Sinh and the rest of our team who will be very inspired to keep on providing high standard of services to all of our guests. Once again, we truly appreciate your comments and we look forward to another opportunity to better serve your family at Pao's Sapa Leisure Hotel in the near future. Sincerely yours, The Hotel Management
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This is my second review, management asked me to delete first as was not favourable. An offer of free spa services or restaurant meals was the enticement but all I wanted was a tour fee refund due to cancellation for bad weather. Originally this did not happen but with a revised request eventually did. (As long as I removed my review) There was no mention about how long to remove 😉Room was as would expect, very big, clean with beautiful view over valley. Could not fault it except that the aircon air inlet must have been near where people smoked as on one occasion, after returning to room there was a smell of cigarette smoke. Breakfast was the only meal we had and could not fault the quality and choices available. My first review highlighted the problem some reception/tour desk staff had communicating in English and management agreed could be better. My thoughts are that if you want to advertise/offer booking services on a world wide platform then you must make sure you can communicate effectively with a wide audience. Manager informed me that my comments have highlighted a problem and they are going to offer more training to new staff. The hotel advertised complimentary shuttle service in their room manual into town but this is not correct. A small fee of 50 K VD will get you the 1.5 ks in. The room manual also stated no noise in corridors or public areas of hotel but my experience is that when there is a huge corporate function with 200 + people bringing in many many VD then forget about the rules. We were woken about 4 am as the group started their bonding activities. This place really only aimed at Vietnamese customers I think as I only witnessed a couple of other foreign guests. If you want to be rated 5 star then you must ensure everything is perfect. I my case it wasn’t. If you were rated 4 star I would rate you very highly but that’s the nature of the review system. So I guess this hotel has a near perfect guest satisfaction rating and reviews but is that because anyone who dares criticise is bribed to delete their review???
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip:If you are English speaking make sure you have a good translation app.
The reception foyer is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Sep 14, 2022
Dear Mr. Hancorn, Thank you for sharing your comments about your stay with us. Without feedback, we cannot improve the quality of the guest experience at the hotel. Pao’s Sapa Leisure Hotel is a 5-star hotel therefore we always strive to improve our service to meet guest expectations. Being known for our great customer service these comments came as surprise and we would like to make things right. Firstly about the air in the room, we use an open space so that visitors can immerse themselves in nature and the scenery of Muong Hoa valley, so it is possible that smoke has come in from the balcony area. Almost all staff at the hotel are local people, so their English of course still has limitations. We always try to train every day to improve their foreign language level and deliver the best experience to our customers. About the tour cost, the cost incurred is the cost of moving to the top of the pass, so it can't be refunded because the weather is not good so you can't enjoy the scenery, which is out of our control. But in the end, we still decided to refund you to ensure customer satisfaction. The Hotel Shuttle Bus service is a complimentary service but it’s scheduled. And the transportation service at a very specific time would be charged a small fee as you have mentioned. We are happy to admit service faults that can happen and we will fix them immediately with appropriate service recovery. And in this case, we believe that our associates have made every effort to serve you, not for your review but for your satisfaction. We value the customer's feedback and we would like to thank you for bringing this to our attention. Your feedback will be shared with the appropriate team to make sure these issues are resolved. Thank you again for being our guest. We hope you will consider giving us a second chance to provide you with the level of service you've come to expect from our hotel. Best Regards, The Hotel Management
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Loved everything about this place. Its very modern with big, big rooms and most importantly it's spotlessly clean. The breakfast buffet is enormous even the most picky eater will find something to their liking. The staff are so incredibly helpful and friendly. A word the the dinner menu its great and dishes are beautifully presented, great taste too. The hotel is located about a ten minute walk from the centre and the hotel offer a free shuttle bus to the square throughout the day. It's a surprisingly lively town which was evident from the noise rolling down the hill late in the evening. Grateful to be at a distance from it and able to get a great night's sleep. In addition to all the great things this hotel has to offer it has the absolute best views out over the valley. Below are views from my table and my balcony. Highly recommend this property
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Date of stay: April 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Apr 25, 2022
Dear Olive, Thank you for sharing your comments on your recent stay with us here at Pao’s Sapa Leisure Hotel We are delighted to note that you enjoyed your time with us and I appreciate your nice words regarding our staff. We will also be sure to share with the team, as there is no better motivator than a job well done. Once again, many thanks for taking the time and sharing your review with us. Warm regards, The Hotel Management
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Love this hotel! The place was situated in a quiet district and a standalone building. The receptionist was friendly and attentive. Rooms were like your typical 4 star hotel standards, nice cozy and clean. we booked the room with the valley view but unfortunately it was too foggy so we couldn’t see much. Hotel was sweet to decorate the room for us. Hotel food was pretty bad, please do not order the fried rice.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thảo Vân Nguyễn, Sales at Pao's Sapa Leisure Hotel
Responded Feb 23, 2020
Dear ayanXX, Thank you for choosing Pao’s Sapa Leisure and for taking time to give us kind words regarding your recent stay on TripAdvisor. We are glad to hear that you enjoyed your trip at Sapa, and our services were satisfied you, especially our location, our facilities as well as our associates. We also appreciate your review about the food, which totally motivate us to improve our services much better, in order to provide the greatest experience when visiting Sapa and staying at our hotel. Once again, thank you for your sincerely comment and we do hope to welcome you back in the future. Sincerely yours, The Hotel Management.
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To start with the positive, the views from Pao's are absolutely gorgeous. Such unique scenery and so glad we were able to enjoy it. However, we were extremely disappointed in our stay at Pao's. When staying at a 5 star hotel, we expected air conditioning... however, Pao's does not have a functional air conditioning system. Our room would not get below 23 degrees Celsius (76 degrees Farenheit). We talked with staff about this x3, yet they never fixed it. We ended up changing rooms and once again, we could not get the room cooler than 23 degrees. While not extremely hot, the duvet covers are thick quilts and there are no sheets. There also are no screens on the door, which made us hesitant to leave the door open. The windows did not open. We voiced our concerns to Pao's and they apologized, but did not offer a discount or services for our inconvenience. In addition to the lack of air conditioning, Pao's is by far the most noisy hotel I have stayed in. The rooms on our floor were open to the lobby. There was an event at Pao's on one of the nights we were staying there. The music from the event was extremely loud and made it challenging to even watch a show on our laptop. Our whole room was vibrating due to the noise. Due to these issues, we would strongly advise guests to consider other hotels. Pao's is much more expensive than comparable hotels and is not worth the expense.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Apr 4, 2024
Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Pao's Sapa Leisure Hotel. We sincerely apologize for the inconveniences you experienced during your time with us. Firstly, we are delighted to hear that you appreciated the breathtaking views from our hotel. However, we are deeply disappointed to learn that your stay did not meet your expectations due to issues with the air conditioning and noise disturbances. Please accept our sincerest apologies for the discomfort caused by the malfunctioning air conditioning system in your room. We understand the importance of a comfortable temperature for our guests, and it is regrettable that we were unable to resolve this issue promptly despite your repeated attempts to notify us. Rest assured, we have addressed this matter with our maintenance team to ensure that such incidents are prevented in the future. Additionally, we apologize for the noise disturbance caused by the event during your stay. We understand the impact this had on your overall experience and regret any inconvenience caused. We appreciate your constructive feedback, and we will use it to improve our services and facilities moving forward. Please know that your satisfaction is of utmost importance to us, and we are committed to taking the necessary steps to address the issues you have raised. Once again, we apologize for falling short of your expectations and for any inconvenience caused. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Warm regards, The Hotel Management
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3/5 stars. It’s a shame I cannot give this hotel a 5 star rating despite its beautiful scenic views, brand new amenities(including bath), very comfortable king bed, nice breakfast buffet, friendly staff and thoughtful touches with regular house keeping. I was quite disappointed by the non functioning/faulty air con in the room which simply did not reduce the temperature to what we desired despite the staff claiming it “was working”. In fact, I had to use a noisy fan to keep myself cool overnight. This is quite disappointing since we paid for a pricey premium room which we expected the best from especially since the hotel claims it is “5 star”. To me a 5 star luxury hotel achieves near perfection and cannot simply afford to have a faulty amenity such as a non functioning air conditioner in the room. It seems to me this is a systemic issue with a number of rooms in the same floor having the same problem with the air conditioner(I was able to see this when they offered me to move to a different premium room). I have communicated the above with the manager today and hope the hotel management will be making adjustments for future. I am sorry to say I would not be returning to this hotel in the future unless this issue is fixed especially given the price we paid.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip:Check air conditioner is working in the rooms - specifically the premium rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paos Sapa Leisure Hotel Paos Sapa Leisure Hotel, Marketing at Pao's Sapa Leisure Hotel
Responded Aug 7, 2023
Dear Senvin, We want to extend our sincere gratitude for taking the time to share your detailed feedback following your recent stay at Pao's Sapa Leisure Hotel. We are delighted to hear that you found the scenic views, brand-new amenities, comfortable king bed, breakfast buffet, friendly staff, and housekeeping service to be highlights of your visit. We deeply regret the inconvenience you experienced with the air conditioning in your room. Your comfort is a top priority for us, and we apologize for any discomfort caused by the non-functioning unit. Your concerns have been promptly communicated to our maintenance team for immediate attention and resolution. We are committed to ensuring that all our guests enjoy a pleasant and hassle-free stay. We genuinely appreciate your understanding and patience as we work to address this matter. Your feedback is instrumental in helping us identify areas for improvement, and we are fully dedicated to enhancing the overall experience for our valued guests. Should your travels bring you back to the area, we would be honored to have the chance to provide you with a more enjoyable and trouble-free stay. Please don't hesitate to reach out to us directly, so we can make the necessary arrangements to ensure your utmost comfort. Thank you once again for your feedback and for choosing Pao's Sapa Leisure Hotel. We hope to have the opportunity to welcome you back and create a more memorable experience for you in the future. Warm regards, The Hotel Management
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Dear Nguyen,
Thank you for your inquiry, we provide air port pick up service which could support you to travel to our hotel. Otherwise you could book for a limousine bus to pick you up from airport terminal.
Hope this could help,
Best regards,
The Hotel Management
There are more places to choose from in the Sapa area.
PRICE RANGE
$52 - $75 (Based on Average Rates for a Standard Room)
LOCATION
VietnamLao Cai ProvinceSapa
NUMBER OF ROOMS
223
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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